2024 Honda CR-V

Since purchasing over a year ago Recurring failure of the rear-view backup camera system, resulting in a black and white image, coupled with dangerous malfunctions of the integrated Rear Cross Traffic Monitor (RCTM) system. Detailed Description of Safety Hazard The backup camera image repeatedly reverts from color to black and white, making it significantly harder to distinguish critical objects like pedestrians, curbs, and other vehicles, especially in low-light conditions. Crucially, this malfunction is directly affecting the vehicle's active safety systems: 1. Failure to Detect Cross Traffic: The Rear Cross Traffic Monitor (RCTM) often fails to warn of approaching vehicles, pedestrians, or objects when backing out of a parking space. This eliminates a vital safety feature and creates a high risk of a back-over collision. 2. False Cross Traffic Warnings & Unintended Braking: The system also frequently provides false warnings for non-existent cross traffic, which can cause the vehicle to momentarily lock the brakes up (Auto-Brake) without driver input. This sudden and unintended stopping during a maneuver is unpredictable, startling, and poses a risk of creating an accident, especially if a vehicle is maneuvering behind me. The system was previously serviced, including camera replacement, but the issue returned within a few weeks. This recurring failure presents a serious and ongoing safety defect that requires immediate repair of the core system components (likely the infotainment unit or wiring harness) to restore both the image and the reliability of the safety sensors.

The contact owns a 2024 Honda CR-V. The contact stated while reversing, the rearview camera displayed a black and white image while the weather was warm, and displayed colored images during winter. The vehicle was taken to the dealer, where the failure was not duplicated. The vehicle was not diagnosed or repaired. The manufacturer was made aware of the failure, and a case was filed. The contact was advised to contact the NHTSA Hotline to report the safety failure. The failure mileage was approximately 1,000.

Honda case#: 15542096. Rear camera will go black and white intermittently. Rear camera replaced under warranty at under 6k miles 9/25/25, however, problem still persists randomly. Attached pics on 3/22/25 and 4/2/25 are examples of this issue I witnessed and obtained photo of. Dealership says they cannot duplicate and cannot proceed forward with repair or diagnosis on 3/18/25 RO#377440 with just under 15k miles. No rhyme or reason for random occurrences other than seems to happen when weather changes drastically (cold or rain). It's a safety issue because black and white is a deviance from normality and it is not discerning enough with the low quality resolution camera used to prevent backing up into someone or something. Color helps the eye discern shapes, people, and things better protecting objects from damage and life from harm. Honda and the dealership so far has refused to take action or solve even though the car is under warranty.

The Honda dealership replaced the steering gear box as required by the recent recall. After picking up my vehicle, I noticed that the Blindspot alert system was not working. The cross traffic monitor was not working. The side mirror was not beeping nor lighting up. The arrows and beeping did not occur when vehicles were driving behind me while in reverse. It appears that the sensors/radar had been disconnected or disabled although the dash settings show that they are on. After taking the vehicle back, the dealership lied and said that my 2024 Honda CRV EX had never been equipped with those sensors. They were working perfectly fine before I took the vehicle in. The dealership is denying fraudulent activity and jeopardizing the safety equipment of my vehicle and the safety of myself and others. I bought the EX model specifically because of those standard features. Honda should repair and replace any damaged or removed sensors as a result of the dealers errors and fraudulent activity.

The contact owns a 2024 Honda CR-V. The contact stated while the contact attempted to park the vehicle, the contact stated that the rearview camera became inoperable. The contact stated that the image on the camera appeared blank. There were no warning lights illuminated. The vehicle was taken to the dealer where it was not diagnosed or repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 3,800.

When putting the car in reverse, the rear camera image is usually black and white instead of color, which is unsafe because of the lack of contrast. It will also strobe between black and white and color, which is also unsafe and annoying. I took it to the dealer today (All Star Honda in Abilene TX) and they said Honda knows about the problem but doesn't have a fix yet. I've looked online at the Honda CR-V Owners Group and Redditt and see many complaints posted...so I'm guessing NHTSA knows about it, but just wanted to make sure....and I want my brand new car defect fixed....and I want Honda to stop manufacturing cars with this known defect.