2011 Honda CR-V

THE LOCKS ON THE DRIVER'S SIDE PASSENGER'S DOOR AND THE BACK HATCH HAVE SEIZED. I CONTACTED HONDA REGARDING THEIR CAMPAIGN TO REPLACE FAULTY ACTUATORS AND WAS TOLD ALTHOUGH MY MODEL AND YEAR DOES FALL WITHIN THE WARRANTY EXTENSION, MY VIN IS NOT INCLUDED IN THE CAMPAIGN. MY PROBLEM IS CONSISTENT WITH THE COMPLAINTS LEADING TO THE SETTLEMENT AND SUBSEQUENT CAMPAIGN. I WAS TOLD BY ONE REPRESENTATIVE THAT UNFORTUNATELY MY NEIGHBOR WITH SAME MAKE/MODEL MAY BE INCLUDED IN THE CAMPAIGN, AS IF IT WAS SOME SORT OF LOTTERY. THE LOCKS SEIZED WHEN I STARTED THE CAR AND MY CHILDREN WERE IN THE BACK SEAT, POSING A SIGNIFICANT SAFETY THREAT.

I DROVE WITH MY HUSBAND TO A GROCERY STORE. AFTER STOPPING THE CAR IN THE PARKING LOT AND TURNING OFF THE ENGINE, I WAS UNABLE TO OPEN THE DRIVER SIDE DOOR. WE WERE ABLE TO OPEN THE PASSENGER SIDE DOOR, SO I SLID OUT OVER TO THAT SIDE AND EXITED THE VEHICLE. WE LOCKED THE CAR AND WENT INTO THE STORE. WHEN WE RETURNED TO THE CAR, NONE OF THE DOORS WOULD OPEN. I WENT BACK INTO THE STORE TO CALL AAA WHILE MY HUSBAND CONTINUED TRYING TO GET THE DOORS OPEN. HE WAS EVENTUALLY ABLE TO UNLOCK A PASSENGER DOOR, SO I ENTERED ON THAT SIDE, SLID OVER TO THE DRIVER SEAT, STARTED THE CAR AND DROVE HOME. THIS WAS ON SUNDAY 8/20/2017. ON MONDAY WE TOOK THE CAR TO THE HONDA DEALER TO HAVE THIS PROBLEM FIXED. AGAIN, THE DRIVER'S DOOR WOULDN'T OPEN. WE WENT INSIDE TO TALK TO THE DESK PEOPLE. THE HONDA SERVICE MAN WANTED TO SEE THIS FOR HIMSELF, SO HE TOOK A KEY OUT TO THE CAR AND STARTED TRYING TO LOCK AND UNLOCK DOORS. HE ENDED UP GETTING ALL THE DOORS LOCKED AND NONE WOULD OPEN. THE HONDA PEOPLE WORKED ON THE CAR. THEY WERE EVENTUALLY ABLE TO GET A PASSENGER SIDE DOOR OPEN, BUT COULD NOT GET THE DRIVER SIDE DOOR OPEN UNTIL THEY REMOVED THAT DOOR PANEL WHILE WORKING ON THE INSIDE OF THE CAR. THE GOT IT FIXED. THEIR "LABOR AND PARTS" DESCRIPTION SAYS "DRIVER DOOR LOCK ACTUATOR FAILURE." THIS IS A VERY DANGEROUS SITUATION. FORTUNATELY WE WERE NOT LOCKED INSIDE THE CAR, LIKE WE WERE ON 8/6/2015 (SEE COMPLAINT NUMBER 11018955).

FOR SOME REASON THE CAR LOST ALL ELECTRICITY WHILE WE WERE STOPPED AT A RED STOPLIGHT. COULD NOT RESTART THE CAR. COULD NOT OPEN ANY DOORS, NOT THE DRIVER'S SIDE, NOR PASSENGER SIDE. COULD NOT OPEN ANY WINDOWS. CAR WAS STATIONARY ON A BUSY CITY STREET. IT WAS DANGEROUS. I COULD SEE CARS APPROACHING FROM THE REAR AND THEY HAD NO IDEA I WAS STUCK. I HAD NO WAY TO TURN ON THE EMERGENCY FLASHERS, NO WAY TO STICK MY ARM OUT THE WINDOW TO SIGNAL ANYONE OF THE DANGER NOR OF OUR DISTRESS. FORTUNATELY A NICE STRANGER TOOK IT UPON HIMSELF TO PUSH OUR CAR OUT OF THE ROADWAY. THIS HAPPENED ON 8/6/2015. - - - - - NOW SOMETHING SIMILAR HAPPENED TWO DAYS AGO, I'LL SUBMIT IT SEPARATELY. THIS 8/2015 INCIDENT WAS THE FIRST INVOLVING BEING TRAPPED IN THIS CAR.

WHEN STARTING VEHICLE CAR TURNS ON WITH NO PROBLEM SOMETIMES AND WILL RUN WITH LITTLE TO NO PROBLEM. WHEN ALL OF A SUDDEN VEHICLE BEGINS TO LOSE POWER AND ALL LIGHTS ON INSTRUMENT PANEL LIGHTS UP CAR SHUTS OFF. THIS CAN HAPPEN RANDOMLY AT ANY GIVEN TIME, WEATHER CONDITION, SPEED, PARKING OR PULLING OUT OF PARKING SPACE ON THE HIGHWAY OR MULTI-LANE STREETS WITHIN CITY LIMITS; AND OR ONE-WAY STREETS, BACK ROADS OR COUNTRY ROADS WITH INCLINES AND HIGHER ELEVATIONS OR NOT. INCIDENTS HAVE BEEN HAPPENING SINCE MARCH 15, 2017, APRIL 2, APRIL 15, APRIL 18, APRIL 20, MAY 2, MAY 4, 2017. ALL MAINTENANCE WORK DONE ON VEHICLE WAS DONE BY HONDA DEALERSHIP WHERE PURCHASED. ALL INSPECTIONS INCLUDING MAY 2017 INSPECTION HAVE RECEIVED PASSING GRADES, DONE BY HONDA DEALERSHIP AS WELL. TOOK VEHICLE TO DEALERSHIP TWICE AND WAS INFORMED THEY COULD NOT FIND A PROBLEM. DIAGNOSTIC TEST WAS NOT DONE BECAUSE CHECK ENGINE LIGHT WOULD NEED TO BE ON AND SHUT OFF NEEDED TO OCCUR WHILE AT DEALERSHIPS SERVICE CENTERS. CAR WAS PURCHASED APRIL OF 2015 AS A PRE-OWNED / PRE-CERTIFIED VEHICLE. MANUFACTURER WARRANTY FOR POWER TRAIN WILL END NOVEMBER 2017. ALL OTHER WARRANTIES HAVE ENDED.

TAKATA RECALL-I WENT TO PARAGON HONDA SERVICE STATION AFTER RECEIVING A NOTICE FROM DMV ABOUT THE AIRBAG RECALL. THAT WAS BACK IN AUGUST 2016 THEY TOOK DOWN MY INFORMATION AND SAID THEY WOULD NOTIFY ME. SINCE THEN I HAVE CALLED THEM AND CHECKED THE WEBSITE AND NOTHING HAS HAPPENED. I'M AM AFRAID TO DRIVE THE CAR BECAUSE IN THE EVENT OF AN ACCIDENT THIS COULD PROVE TO BE FATAL. I CONTACTED HONDA CORPORATE SINCE CONTACTING PARAGON HAS PROVEN TO BE USELESS. THE PROVIDED ME WITH A CASE NUMBER 05807660 SPOKE SOMEONE NAMED DANI VERY SNOTTY.

VIPER 4105 REMOTE START SYSTEM INSTALLED 11/19/2013 BY AN AUTHORIZED DEALER (WAXWERKS INDIANAPOLIS, IN). OVER THE NEXT THREE YEARS THE STARTER WAS USED SPORADICALLY AND THE SYSTEM WAS RE-PROGRAMED TWICE WHEN MALFUNCTIONING. ON 11/07/2016 THE REMOTE START FUNCTION WAS TESTED IN ANTICIPATION OF COLDER WEATHER AND WORKED AS REQUIRED. ON 11/08/2016 AFTER BEING DRIVEN TO THE LOCAL LIBRARY AND TURNED OFF THE VEHICLE ATTEMPTED TO START ON ITS OWN WITH NO ONE INSIDE OR NEAR THE VEHICLE AND THE REMOTE CONTROLS THREE MILES AWAY FROM THE VEHICLE. THE SAME INCIDENT HAPPENED AGAIN SEVERAL TIMES A DAY ON 11/09, 11/10 AND 11/11. IN ALL CASES THE REMOTE CONTROLS WERE NOT IN OR NEAR THE VEHICLE AND THE VEHICLE HAD BEEN TURNED OFF ACCORDING TO NORMAL PROCEDURE. ON 11/11 WE WENT TO DINNER AND FOLLOWING DINNER WENT TO A LOCAL MUSIC CLUB. WHEN PARKED OUTSIDE THE MUSIC CLUB THE VEHICLE ATTEMPTED TO START THREE TIMES AFTER BEING TURNED OFF AND THE DOORS LOCKED. FOLLOWING THE MUSIC CLUB THE VEHICLE WAS PULLED INTO THE GARAGE AND THE GARAGE DOOR WAS CLOSED. AS WE ENTERED THE HOUSE FROM THE ATTACHED GARAGE THE VEHICLE STARTED AND CONTINUED TO RUN EVEN THOUGH THE KEYS HAD BEEN REMOVED AND THE IGNITION TURNED OFF. THE VEHICLE WAS IMMEDIATELY MOVED OUTSIDE THE GARAGE UNTIL THE PROBLEM COULD BE RESOLVED. ON SATURDAY, 11/12 THE VEHICLE WAS TAKEN TO WAXWERKS (6816 EAST 82ND STREET, INDIANAPOLIS, IN 46250) AND THE VIPER 4105 WAS REMOVED AND THE VEHICLE ELECTRICAL SYSTEM RESTORED TO OME. THE VIPER 410 AND THE TWO REMOTE STARTERS ARE IN MY POSSESSION. IN ALL THE ABOVE CASES THE VEHICLE WAS STATIONARY ON A CITY STREET OR A PRIVATE PARKING LOT/ DRIVE WAY. I HAVE THE ORIGINAL VIPER DOCUMENTATION AND THE INSTALLATION RECEIPT. WHEN THE VIPER 4205 WAS REMOVED ON 11/12 WAXWERKS DID NOT CHARGE FOR THE LABOR AND DID NOT PROVIDE A RECEIPT. THEY DID RETURN THE ORIGINALLY INSTALLED UNIT TO ME.

BACK IN OCTOBER 2015, MY HUSBAND WAS DRIVING ME TO THE AIRPORT AT 5 AM. AS WE APPROACHED TO TURN ONTO THE HIGHWAY, THE POWER STEERING DIED AND THE ELECTRICAL SYSTEM TURNED OFF. WE WERE STUCK IN THE MIDDLE OF A DANGEROUS INTERSECTION WITH NO WAY TO FIX THE CAR. WE COULD NOT SHIFT THE CAR INTO NEUTRAL TO PUSH IT OFF THE ROAD. THE POLICE CAME AND SOME GOOD SAMARITANS. SOMEONE FOUND A WAY TO MANUALLY POP SOMETHING OFF TO FORCE THE CAR TO SHIFT AND THAT'S HOW WE GOT THE VEHICLE OFF THE ROAD. I HAD MY 3 YEAR OLD SON WITH ME AT THE TIME TOO. IT WAS AN INCREDIBLY DANGEROUS SITUATION. WHILE I WAS AWAY, THE MECHANIC SHOP LOOKED AT MY CAR AND SAID IT WAS THE COMPUTER. THEY SAID IT WAS LIKE A 2K FIX. WE HAD IT TOWED TO THE MILLENIUM HONDA BECAUSE THAT'S THE DEALERSHIP OF PURCHASE. MILLENIUM HONDA FIXED IT AND SAID IT WAS THE IGNITION FUSE. NOW IT'S APRIL AND OUT OF NORMAL USE (MY CAR IS 2011 AND ONLY 54K MILE), THE CAR WON'T START. IT WAS FULLY FUNCTIONING THE NIGHT BEFORE AND NOTHING WAS LEFT ON. STATIONARY IN THE DRIVEWAY, IT WOULD NOT START. IT'S NOT THE BATTERY BECAUSE THAT WAS CHANGED IN MARCH. NO SOUND WHEN YOU TURN THE KEY. NOTHING WAS LEFT ON. TODAY, WAITING FOR DEALERSHIP TO COME TO A CONCLUSIVE RESOLUTION TO THE SITUATION. THIS HAS SHAKEN MY BELIEF IN THE RELIABILITY OF MY CAR. WHETHER IT'S A COMPUTER PROBLEM OR WHATEVER, IT IS PUTTING MY FAMILY AND I IN DANGER IF IT DOES NOT FUNCTION PROPERLY. POWER STEERING OR ELECTRICAL FAILURE IS NOT OK. IT COULD HAVE HAPPENED ON THE ROAD. WHAT THEN? FIRST INCIDENT 10/31/15 AND NOW THIS ONE 4/17/16.

UN WANTED ACCELERATION AT LOW SPEEDS WHILE PARKING OR STOPPING ,CAR THRUST FORWARD WITHOUT FOOT BEING ON GAS PEDAL ,ESPECIALLY WHEN ATTEMPTING TO PARK ECT.OR PULLING INTO A PARKING SPACE AT LOW SPEED WITH FOOT ON BRAKE.THIS IS NOT A FLOOR MAT ISSUE AT ALL . HAS HAPPENED 5 0R 6 TIMES AT RANDOM. COMPLAINED AT DEALERSHIP,THEY STATED NO ONE ELSE HAS HAD THE PROBLEM REPORTED TO THEM . COULD EASLY RUN SOMEONE OVER OR CRASH INTO SOMETHING .HAPPENS VERY QUICK WITHOUT WARNING...