2009 Honda CR-V

Car was assessed for recall related to service bulletin 23-032. Recall was performed, but the mechanic who performed the recall says the car is not repaired because the rear frame corrosion, as described in bulletin 23-032, is so severe that a large piece is missing from the rear frame. The mechanic says the repair as described in the bulletin is not enough to fix the car. The service bulletin remedy was only performed because the rear trailing arm bolts were able to be removed, but the car is still unsafe due to rear frame corrosion that Honda has admitted to as per the recall. The car is considered unsafe due to the frame damage and likely cannot pass state inspection. After calling Honda, Honda says the repair is complete even though the mechanic who performed the recall says the repair is not complete and the car is unsafe due to issues with rear frame corrosion that led to the recall in the first place. Honda is refusing to discuss the issue any further. A screenshot of the damaged part of the rear frame has been attached. This is part of a video taken by the mechanic who performed the recall. In this video the mechanic also states that “this is not a repair.” He also states that part of the damage is obscured by the brace that was attached to the frame, so the image provided does not show the full extent of the damage.

Honda issued a safety recall for rear frame corrosion; we learned of the recall in Apr 2023 & took the car to Vidmar Honda (Pueblo, CO) in Jun2023. They didn't have the equipment to conduct the inspection, said they would order it & notify us when it arrived; I followed up in Aug & Sept and they hadn't ordered the equipment. On Oct 10 I brought the car in to have the TPMS repaired & they informed me there was a safety recall. Later Vidmar informed me the car was too rusty to make the safety repair, but they repaired the TPMS (that is FRAUD). I pointed out that the Honda recall notice said the dealer would offer to repurchase the vehicle if the car could not be repaired, but Vidmar denied that was how the recall worked (Honda MISREPRESENTED the recall process to its customers). WE WERE NOT INFORMED THAT THE CAR WAS UNSAFE TO DRIVE & WE WERE PERMITTED TO TAKE THE CAR, being told that the issue was now with American Honda. I received a voicemail from Honda on Oct 12 telling me of our recall case number; I returned the call 9 times but had no further calls from Honda. On [XXX] the frame failed & the right rear tire nearly separately from the frame; the vehicle was towed to a Honda dealer in Colorado Springs & I informed both Vidmar Honda & American Honda that day of the structural failure. On Jan 12, 2024, Honda called & offered to repurchase the car (the caller was not aware that the vehicle had failed & was off the road); afterwards I received an email from Honda INFORMING US FOR THE FIRST TIME THAT OUR VEHICLE WAS UNSAFE & SHOULD NOT BE DRIVEN - 45 days after the structural failure, 84 days after the repair could not be made, and 7 months after we first tried to have the vehicle repaired. To date Honda has not made an offer in writing to repurchase the car; the GM of Vidmar showed us pictures of the car in Dec from [XXX] & said, "that's not good when you can see light coming from the other side [of the frame] " and "that's real swiss cheese there." INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMAT

I purchased a 2009 Honda CRV in 2017 at the West Chester Scott Honda dealership. This vehicle, when I purchased it, had 38,000 miles on it. A year after I purchased it, there was a problem with the door lock accelerator on the driver's side door. I purchased the Honda part myself and had it repaired. A month after this, the left back passenger side door had the same problem. I purchased another part and had it repaired also. About six months ago, the same problem occurred on the front passenger door and on the right back passenger door. This should not be considered normal wear and tear on a vehicle because this occurred on all four doors. I went on-line and researched that this issue was involved in a class action lawsuit Case ID #2:13-cv-00381. In this information, it was stated that, Honda knew about this problem with the door locks but avoided acknowledging the problem. It was also stated that this issue occurred after the limited 36,0000 mile warranty. It alleged that Honda avoided acknowledging the problem so they would not have to cover repairs. The lawsuit settled and Honda agreed to repair these affected vehicles free of charge. The warranty on these vehicles was also extended from 3 to 6 years or 6 months from the date the settlement was reached. Honda also agreed to reimburse owners who had already paid for this malfunction. When I purchased this vehicle from this Honda dealership, this issue was never mentioned to me. Now I am saddled with this problem and I paid to get this fixed out of my own pocket. I went to this dealership last week for a different recall, I spoke to the supervisor,, he said that he didn't know anything about this. He was very rude. Currently the front passenger door and the right back passenger door are still not working and it locks and you can't open it unless you push the driver side. If there was an accident, I wouldn't be able to open those doors.

On June 8th 2023 I brought my car into a Honda service center to be inspected per safety recall 23V-228. After inspection I was told that the rear frame was severely rusted out but that the shop could not do anything about it. I was given my vehicle back and told it was safe to drive and that Honda of America would be reaching out to me in a few days. Approximately 2 weeks passed with no word from Honda and the rear trailing arm fell off my car while driving home from work. This is exactly what the recall was supposed to prevent from happening. This was confirmed when the car was subsequently towed back into the shop. Now, Honda of America has been working on a repurchase offer that was supposed to take 2 weeks and it has since been nearly two months with no additional information. According to the recall, Honda was supposed to remedy this situation within 60 days of the car being brought in for initial inspection. As of today it has been 77 days. Honda refuses to answer any of my emails or pick up the phone with repeated attempts.

Went to dealership on 8/10/23 to get a recall fixed. The recall is for the rear frame brace corrosion due to deicing agents. The dealership said that that my car failed the test and declared the car unsafe and do not drive. No warning lights or symptoms. My safety was put at risk due to the fact the rear arm frame brace could’ve snapped while driving causing a potentially fatal accident.

Upon repair, at the authorized dealer, for the rear trailing arm recall in May 2023, the service Advisor noted that antifreeze/ coolant was leaking from a corroded/ rusty heater pipe deep inside the engine compartment. Although they quoted a repair price and a separate coolant flush fee, the part is not currently available from Honda. This heater pipe is backordered and thus unavailable for repair as quoted. Since this antifreeze leak makes this vehicle undriveable, I was forced to research then search for this part availability and buy it myself as an aftermarket non OEM part. It seems that this rust issue related to the rear trailing arm is not the only rust concern on these 2007-2011 Honda CR-Vs.

The rear wheel on the left driver side detached from the frame while driving on the hwy and lost control. Luckily I could pull off and drive into the ditch. The frame is rusted enough that auto shop says that the repairs aren't worth it because the entire back frame is rusted and will just happen on the other side. No sounds beforehand to indicate their would be a malfunction. The control arm was detached from the rusting but other components broke from the frame rusting and wheel coming loose on the hwy. It will be inspected further.

The front passenger side doir actuator and the rear have not worked properly gir at least 8 years, and I was never notified of the class action lawsuit. Additionally, in July of 2014 when I took the car for the first airbag recall in Levittown, NY, the car was brought in with cold sir conditioning and returned with non working air conditioning. I am the sole owner of this car and it has been meticulously cared for and driven. I see that many others had also not been notified of the actuator problem. I am afraid to let Honda touch the car again after they broke the air conditioner while fixing the last recall.