2019 Honda Clarity PLUG-IN Hybrid

Took my car in due to the AC not working. We were told that AC Condenser and AC evaporator was broken. The AC condenser was replaced due to a recall and was placed under warranty a few years ago. Honda, indicated that AC Condenser was still under Warrenty, but the AC Evaporator is not. When it was explained to us at Honda Dealership in Dublin, CA. That the two parts go hand in hand, and that they would not be able to replace the AC Condenser until the AC Evaporator was replaced. As Honda requires a “pass” reading. The repair man at Honda also indicated that with AC Evaporator being broken imposes health risks such as breathing issues, dizziness, exposure to mildew and bacteria, as we were breathing in the gas from refrigerant that was leaking and burning then going in to the cabin of our vehicle when the AC was running. We have contacted Honda of USA and filed a case they indicated that due to our cars mileage, age and out of warranty that they have decided to decline assistance. This will be an ongoing issue as the two parts should be under warranty to get both of them fixed accordingly and to reduce health exposures.

2019 Honda Clarity. Both the condenser and evaporator failed at 5 years and 55k miles and cause the AC system to not work, which in turn will not defrost the front windshield in the winter (visibility concern). The dealer has confirmed the issue when I took it into the service department on June 13th, 2025. Honda will replace the condenser for free with Service Bulletin 21-017 which extended the warranty to 10 years. The evaporator is not covered under any warranty and would cost $2,610 to replace. This is a known issue that Honda should cover under a warranty or recall due to it being a safety issue in addition to a comfort issue.

The backup camera turns on every time when the vehicle's ignition is on, or all of sudden the backup camera turns on while driving which causes a dangerous illusion. The illusion makes the driver would have hit something because you're not reversing, instead you're driving forward. Furthermore, once the backup camera is activated, you cannot access all your information on the vehicle. The infotainment screen is overwrited by the backup camera.

ON A RANDOM BASIS OUR NEW CLARITY SUDDENLY LOSES POWER AND SOUNDS LIKE WE HAVE SHIFTED INTO NEUTRAL EVEN THOUGH WE ARE JUST CONTINUING IN DRIVE MODE. THIS HAS HAPPENED SEVERAL TIMES A MONTH SINCE WE BOUGHT THE CAR IN JUNE 2019. WE HAVE HAD THE CAR TESTED AT THE DEALERSHIP WHERE WE BOUGHT THE CAR AND THEY COULD NOT REPLICATE THE PROBLEM. IN AUGUST THIS YEAR WE WERE MAKING A 2 HOUR DRIVE AND ON A TOLL ROAD WITH AN INCLINE IN RIVERSIDE, CA THE REVVING SOUND WAS REALLY LOUD AND WHEN I PUSHED THE GAS PEDDLE, NOTHING HAPPENED. I PULLED OVER TO THE SIDE OF THE HIGHWAY AND TURNED OFF THE CAR. I TURNED IT BACK ON AND PUT THE CAR IN HYBRID MODE AND OUT OF ELECTRIC AND PULLED BACK ON THE ROAD. THE EXACT SAME SOUND AND LACK OF ACCELERATION OCCURRED. WE CALLED THE DEALERSHIP AND THEY SAID TO USE AAA TO BE TOWED WHICH WE DID. AGAIN, OCEAN HONDA COULD NOT FIND AN ISSUE ON THEIR COMPUTER DIAGNOSTIC SYSTEM OR ROAD TESTING FOR 2 DAYS. WE CONTINUE TO HAVE THE ISSUE A COUPLE TIMES A MONTH IN VERY DIFFERENT DRIVING CONDITIONS, SPEEDS, MODES, ETC. WE CONTACTED HONDA AMERICA AND THEY HAD THE CAR TESTED AT OUR NEW LOCATION IN RANCHO MIRAGE AT HONDA OF THE DESERT. AGAIN, TESTING SHOWED NOTHING. HONDA AMERICA HAS OFFERED NO SOLUTION AND WE ARE NOW AFRAID TO DRIVE THE HONDA CLARITY FOR ANYTHING OTHER THAN LOCAL DRIVES. I PUT DATE OF WORST INCIDENT IN SECTION WHERE ASKED WHEN PROBLEM OCCURRED, BUT IT IS ONGOING.