My 2019 Honda Clarity has had a hybrid battery failure that triggers “Check Engine” and “Power System” warnings, making the vehicle unsafe and unreliable to drive. I brought the car to Norm Reeves Honda Cerritos on 12/29/2025, and the battery—still under warranty—has been on backorder for over 6 months with no repair completed. …
Read full complaint
My 2019 Honda Clarity has had a hybrid battery failure that triggers “Check Engine” and “Power System” warnings, making the vehicle unsafe and unreliable to drive. I brought the car to Norm Reeves Honda Cerritos on 12/29/2025, and the battery—still under warranty—has been on backorder for over 6 months with no repair completed. The dealer repeatedly requested new diagnostic readings but has not fixed the issue. I have asked for a loaner due to safety concerns, but none has been provided. The ongoing delay leaves me with a vehicle that cannot operate safely, and Honda has not offered a timely resolution. Despite ongoing communication with American Honda Automobile Customer Service and Norm Reeves Honda Superstore Cerritos, the issue has remained unresolved.
Illustration