2017 Honda Civic

MY 2017 HONDA CIVIC EX-T COUPE SHUTS DOWN MY DIGITAL SCREEN AND AUDIO SYSTEM WITH THE MESSAGE "AMP IS IN PROTECTION MODE" THIS THEN MAKES ANY HANDS FREE DEVICES TURN COMPLETELY OFF FROM THE CAR. THIS IS A SAFETY ISSUE BECAUSE IN MY STATE, CELL PHONES AND ANY OTHER FORM OF ELECTRONICS ARE NOT PERMITTED. SO WHEN BEING ON THE PHONE OR USING GPS IT SHUTS EVERYTHING DOWN AND THATS A MAJOR SAFETY CONCERN. I RECENTLY WENT TO MANY HONDA DEALERS AND THEY HAVE CONTACTED HONDA NORTH AMERICA BUT THEY TOLD ME HONDA DOES NOT KNOW WHAT THE PROBLEM COULD BE AND THAT THEY RECALLED THE 2016 HONDA CIVICS FOR A SIMILAR ISSUE, BUT SINCE THEY DIDN'T RECALL THE 2017 HONDA CIVICS THEN THERE IS NOTHING THEY CAN DO. THIS PROBLEM IS STRESSING ME OUT BECAUSE I CAN'T FOLLOW THE DIRECTIONS ON MY GPS OR ANSWER IMPORTANT CALLS IF NEEDED. ALSO I WENT TO AUDIO TECHS WHO TOLD ME THIS IS THE MOST BIZARRE SITUATION THEY'VE EVER EXPERIENCED. I DO NOT THINK IT IS FAIR FOR ME TO PAY ALL OF THIS MONEY ON MY NEW CAR (ONLY OWNED FOR 3 MONTHS). I AM ALSO A FIRST TIME BUYER AND THIS MAKES ME REGRET EVER BUYING A CAR! THE VEHICLE IS ON FOR A FEW MINUTES AND THEN THE MESSAGE OCCURS AND THEN SHUTS OFF EVERYTHING. I EVEN GOT MY WHOLE AUDIO SYSTEM AND AMP TAKEN OUT FOR FURTHER TESTS AND NO-ONE SEEMS TO KNOW. IF YOU GUYS CAN HELP IN ANYWAY TO RECALL THE 2017 CIVICS WITH THIS ISSUE THAT WOULD BE GREATLY APPRECIATED. THANK YOU

I RECEIVED A LETTER FROM HONDA, STATING THAT THE A/C CONDENSER ON MY 2017 CIVIC WAS NOT MANUFACTURED TO SPECIFICATION, WHICH MAY ALLOW REFRIGERANT TO LEAK OUT. THE LETTER THEN STATES IF THE A/C DOES NOT BLOW COLD AIR, TO TAKE THE CAR TO THE DEALER FOR A REPAIR AT NO CHARGE. HOWEVER, WHEN I TOOK THE CAR TO THE DEALER, THEY WOULD NOT LOOK AT THE CAR UNLESS I AGREED TO PAY $330 FOR THE INSPECTION, IN CASE THE INSPECTION SHOWS THE CONDENSER IS NOT LEAKING. I FEEL THAT IF HONDA HAS A KNOWN ISSUE WITH THE CONDENSER AND IF THERE IS ANY INDICATION OF A POSSIBLE FAILURE (SUCH AS THE A/C NOT BLOWING COLD AIR), HONDA SHOULD PAY TO HAVE IT INSPECTED TO DETERMINE IF THE FAULTY CONDENSER IS THE CAUSE OF THE FAILURE. BUT HONDA REFUSES TO COVER THE INSPECTION. CAN YOU PLEASE HELP? THANK YOU.

A/C CONDENSOR HAS MANUFACTURER DEFECT. THIS VIN IS NOT INCLUDED IN THE EXTENDED WARRANTY DETAILED HERE HTTPS://STATIC.NHTSA.GOV/ODI/TSBS/2019/MC-10163796-0001.PDF A/C HAS BEEN RECHARGED WITH REFRIGERANT, WHICH CONTINUES TO LEAK. THE PART HAS NO EXTERNAL IMPACT DAMAGE,!ONLY THE MANUFACTURER DEFECT TEARS. WHEN A/C HAS REFRIGERANT, A HISSING NOISE WAS NOTICED DURING A/C USE, UNTIL REFRIGERANT FULLY EMPTIED FROM THE UNIT. THERE IS ALREADY AN NHTSA DOCUMENT DETAILING EXTENDED WARRANTY OF THE PART FOR HONDA CIVICS, BUT IT EXCLUDES HATCHBACKS.

A/C STOP BLOWING COLD AIR. TOOK TO HONDA DEALERSHIP FOR INSPECTION TURNS OUT IT IS THE EVAPORATOR HAS A LEAK. WARRANTY DOESN'T COVER IT ANYMORE. 2,200 TO REPLACE IT'S DISAPPOINTING NEWER MODEL HAVING ISSUES LIKE THESE. MY 2010 HONDA CIVIC BLOWS COLD AFTER 10 YEAR. HONDA I HOPE THERE IS SOMETHING YOU CAN DO FOR YOUR CUSTOMER THAT ARE HAVING THESE SAME ISSUES, WE BELIEVED IN HONDA BUT SADLY IT IS DISAPPOINTING.

THE A/C CONDENSER LOCATED IN THE CABIN DASH WAS REPLACED UNDER RECALL EARLIER IN THE YEAR FOR HAVING A FREON LEAK IN THE CABIN. 6 MONTHS LATER THE A/C IS NOT WORKING AGAIN, AND THE DEALERSHIP SUSPECTS THAT THE EVAPORATOR HAS A LEAK. RESEARCHING ONLINE YIELDED ME SIMILAR RESULTS OF OWNERS REPORTING A CONDENSER LEAK AND THEN AN EVAPORATOR LEAK WITH FREON FLOWING INTO THE CABIN AIR. I ASSUME BEING IN A CLOSED CABIN WITH LEAKING FREON IS WHAT SPURRED A RECALL ON THE CONDENSERS AND, IN MY OPINION, THE EVAPORATOR SHOULD BE IN A SIMILAR SCENARIO

THE AIR CONDITIONER STOPS BLOWING COLD AIR AT IDLE AND OCCASIONALLY EVEN WHEN DRIVING. THIS MAY POSE A SAFETY ISSUE IN HOTTER CLIMATES IF THERE ARE CHILDREN, ELDERLY PEOPLE, SPECIAL NEEDS PERSONS, OR PETS IN THE VEHICLE WHEN PARKED. READING THROUGH THE WORLD WIDE WEB OR INTERNET, THOUSANDS, IF NOT TENS OF THOUSANDS OF OWNERS WITH THIS SAME ISSUE DUE TO A FAULTY AC CONDENSER FROM THE FACTORY. HONDA HAS EXTENDED THE CONDENSER WARRANTY BUT HAS NOT ISSUED A FULL RECALL OR WARRANTY ON THE OTHER PARTS/LABOR INVOLVED. FOR EXAMPLE, EXPENSIVE REFRIGERANTS, PARTS, AND LABOR. THE FIRST CONDENSER REPLACED IN JANUARY 2020 AND LOST ALL REFRIGERANT IN OCTOBER 2020. I TOOK MY CIVIC INTO THE HONDA DEALERSHIP AND GOT IT TESTED FOR A/C LEAKS IN SEPTEMBER 2020. I WAS TOLD IT WAS NOT THE CONDENSER BUT ANOTHER PART NEXT TO THE FIREWALL, COSTING 440 DOLLARS. I TOOK IT TO ANOTHER HONDA DEALERSHIP A FEW WEEKS LATER AND WAS TOLD THAT THERE WAS LITTLE TO NO REFRIGERANT. I PAID OVER 300 DOLLARS TO GET THE A/C CHECKED AND THE TEST WAS DONE WITH A DYE SOLUTION THAT CAN BE SEEN BY UV LIGHT. THERE WAS NO INDICATION OF LEAKS DURING THE DIAGNOSIS. THE REFRIGERANT SHOULD BE TESTED FURTHER OR HONDA SHOULD REPLACE ALL DEFECTIVE AIR CONDITIONING PARTS ALL AROUND. I KNOW THIS ISSUE WILL CONTINUE TO OCCUR BECAUSE OF UNDERLYING PROBLEMS WITH HONDA ORIGINAL MANUFACTURED A/C PARTS. VERY RESPECTFULLY, A WORRIED PARENT

I PURCHASED A 2017 CIVIC HATCHBACK EX W/ SENSING IN LATE MAY 2017. IN MAY 2020, THE AC STOPPED WORKING. THEY TOLD ME IT WAS THE CONDENSER AND THAT THEY COULD GIVE A "GOODWILL" REPLACEMENT FOR ABOUT $350. AT THAT POINT I WAS AWARE OF THE CONDENSER EXTENDED WARRANTY SO ACCEPTED DUE TO THE COMPRESSOR BEING THE STATED ISSUE. WITH THE PANDEMIC I HAVE NOT BEEN DRIVING A LOT, BUT I NOTICED IN SEPTEMBER 2020 THAT MY AC WAS NOT WORKING AGAIN. I BROUGHT IT BACK TO THE DEALER, AND NOW THEY SAY IT IS THE CONDENSER THAT IS BROKEN. HOWEVER, THE SB-19-091 DOES NOT APPLY TO HATCHBACKS. THIS IS RIDICULOUS AS IT'S CLEAR EVEN FROM A CURSORY SEARCH THAT HATCHBACKS ARE ALSO IMPACTED. THEY OFFERED ANOTHER "GOODWILL" FIX THAT IS EVEN MORE EXPENSIVE THAN THE FIRST ONE. WHEN I CALLED CORPORATE THEY INITIALLY REFUSED TO FORWARD MY CASE. IT'S SUSPICIOUS THAT THE FIRST TIME I BROUGHT IT IN THEY SAID THE CONDENSER, WHICH AT THAT POINT THEY NEVER TOLD ME WAS NOT COVERED, WAS NOT LEAKING AND INSTEAD SAID THE COMPRESSOR. NOW, IT IS SUDDENLY THE CONDENSER AND IS NOT IN WARRANTY EITHER. I EXPECT IF THE CONDENSER GETS FIX SOMETHING ELSE WILL BE WRONG. HONDA NEEDS TO STOP DEFLECTING CUSTOMERS ON THIS ISSUE AND FIX THEIR CARS. THIS IS A SAFETY ISSUE AS IT GETS VERY HOT IN MY REGION AND IT IS NOT HEALTHY TO REMAIN IN AN ENCLOSED HOT SPACE FOR HOURS AT A TIME.

I PURCHASE MY 2017 HONDA CIVIC IN NOVEMBER OF 2016. SOON AFTER ITS WARRANTY EXPIRED THE AIR CONDITIONER BEGAN GETTING WARMER AND NOT COOLING DOWN AS MUCH. THE DRIVER'S SIDE NOW BLOWS EITHER HOT OR WARM AIR AND THE PASSENGER'S SIDE BLOWS COOL BUT NOT COLD AIR. THE COOLEST THE AIR GETS COMING FROM THE PASSENGER SIDE VENTS IS 61F BUT THE PASSENGER COMPARTMENT BARELY COOLS DOWN ON WARM AND HOT DAYS. THE AIR IS SUPPOSED TO BE AROUND 45F AS IT EXITS THE VENTS. I PURCHASED THE VEHICLE WITH THE EXPECTATION THAT I COULD COOL THE PASSENGER COMPARTMENT ON HOT DAYS. DRIVING IN THE HEAT MAKES ME SLEEPY. I CALLED MY LOCAL HONDA DEALERSHIP AND THEY WANTED CLOSE TO $400 DOLLARS JUST TO DIAGNOSE THE PROBLEM AND THE COST COULD GO UP SIGNIFICANTLY DEPENDING ON THE PROBLEM. THIS SHOULD NOT HAPPEN SO SOON TO A NEW CAR. I HAD A 2000 CIVIC FOR 17 YEARS AND NEVER HAD A PROBLEM WITH THE AC. I FOUND ONLINE THAT MANY OTHER PEOPLE ARE HAVING THIS DIFFICULTY. A RECALL SHOULD BE ISSUED. WITH THE AC PROBLEM THE DEFROSTER NOW DOESN'T NOT WORK AS WELL AS IT HAD DONE WHEN THE CAR WAS NEW. THIS INCREASES THE RISK OF AN ACCIDENT BECAUSE CLEAR WINDOWS ARE NECESSARY TO DRIVE SAFELY. THE DATE I ENTERED BELOW IS THE APPROXIMATE THE DATE I NOTICED THE AC WAS NOT WORKING CORRECTLY.

VEHICLE LOST ALL 1234YF COOLANT AND WAS REPLACED ALOMG WITH A DECARB AND RE-SEAL AS WELL AS A FILL UP AND IT IS BLOWING HOTTER THAN BEFORE ONLY 1 MONTH AFTER REPAIR. I HAVE LOST APPROX 2 FULL CHARGES WORTH OF FREEON INTO THE ENVIRONMENT. IT WAS LEAK TESTED TWICE AND BOTH PLACES DID NOT FIND THE ROOT OF THE PROBLEM AND IN APRIL OF 2020, HAMER HONDA INSPECTED THE VEHICLE AS I WAS BUYING OUT THE LEASE AND FOUND NO ISSUES EITHER, YET HONDA WILL NOT COVER THE EXPENSE OF THE DIAGNOSES. MALFUNCTION OF THE A/C SYSTEM CAN LEAD TO DAMAGE OF OTHER PARTS AS WELL AS THE FREEON LEAKING INTO THE CLOSED ENGINE BAY. WORKED FINE ONE DAY AND THE NEXT IT WAS HOT AIR. THIS HAS BEEN AN ONGOING AND EXTREMELY HARD TO FIX PROBLEM BETWEEN THE NEW TYPE OF REFRIGERANT AND THE MISDIAGNOSES OF MULTIPLE ACCREDITED BUSINESSES. I DO HAVE DOCUMENTATION OF THE REPAIRS AS WELL BUT NOT ON MY DEVICE AT THE TIME OF THIS FILING.