2016 Honda Civic

STEERING WHEEL STICKS WHILE DRIVING. WHEN I ADJUST THE WHEEL TO MAINTAIN A STRAIGHT PATH OR TAKING A CURVE, THE WHEEL STICKS CAUSING ME TO USE MORE FORCE THAN USUAL TO TURN THE WHEEL. BY USING MORE FORCE TO BREAK THE 'WHEEL STICK', THE CAR TENDS TO OVER COMPENSATE. YOU ARE FORCED TO ALWAYS HAVE BOTH HANDS ON THE WHEEL AND IT MAKES THIS CAR A VERY UNENJOYABLE AND UNSAFE EXPERIENCE TO DRIVE. BROUGHT THE CAR TO A DEALERSHIP, THEY TOLD ME THEY COULD NOT RECREATE IT. WILL BRING THE CAR TO A DIFFERENT DEALERSHIP, IF THEY CANNOT RESOLVE THE ISSUE, WILL TRADE CAR IN IMMEDIATELY (CAR HAS LESS THAN 10K MILES ON IT). I WILL NOT CONTINUE TO HAVE MY FAMILY DRIVE IN THIS CAR IF PROBLEM CANNOT BE RESOLVED.

MILO GORDON HONDA MISREPRESENTED THE REPAIR OF A SAFETY RECALL AND SOLD A 2016 HONDA CIVIC AS A NEW VEHICLE WITHOUT COMPLETING THE REPAIR. ON DEC 31 2016, I PURCHASED A NEW 2016 HONDA CIVIC FROM MILO GORDON HONDA IN LAWTON, OK. TODAY, SEP 1, 2017, MY ELECTRONIC BRAKE SYSTEM MALFUNCTIONED IN A STATIONARY POSITION ON A CROSS-COUNTRY TRIP. AFTER THE MALFUNCTION, I TOOK THE VEHICLE TO ORR HONDA OF PARIS TX WHERE I DISCOVERED THE RECALL OF 2016 HONDA CIVICS. ORR HONDA CONDUCTED A VIN INQUIRY THAT SHOWED THE SOFTWARE UPDATE WAS COMPLETED ON OCT 12, 2016, PRIOR TO MY PURCHASE OF THE VEHICLE; HOWEVER, THE SERVICE DEPARTMENT TESTED MY PHYSICAL VEHICLE AND THE REQUIRED UPDATE TO THE BRAKE SYSTEM WAS NEVER MADE. IT APPEARS MILO GORDON HONDA UPDATED THE VIN DATABASE WITHOUT EVER REPAIRING THE ACTUAL CAR, THEN PROCEEDED TO SELL IT AS A NEW VEHICLE. AFTER THIS DISCOVERY, ORR HONDA UPGRADED THE ELECTRONIC BRAKE SYSTEM IN ACCORDANCE WITH THE RECALL ISSUED IN 2016. (PHOTOS ATTACHED)

AT A CERTAIN FREEWAY SPEED 60+ MPH WITH THE COMBINATION OF A PARTICULAR INCLINE OF THE ROADWAY THE BACK END OF THE VEHICLE STARTS TO SLIGHTLY FISHTAIL WHICH LEADS TO INSTABILITY IN CONTROLLING THE VEHICLE. THIS FISHTAILING ACTION TAKES PLACE AT THE DOWNWARD TRAVEL ON THE INCLINING ROAD. WE HAVE TESTED THIS PHENOMENON SEVERAL TIMES AND EACH TIME WHEN THE VEHICLE REACHES THAT CERTAIN SPEED AND CERTAIN ROADWAY INCLINE IT HAS DONE THIS FISHTAILING MOTION. IT'S BEEN ON SEVERAL DIFFERENT FREEWAYS WITH THE SAME DEGREE OF INCLINE. WE HAVE OWNED SEVERAL HONDA CIVICS AND ACURAS IN OUR FAMILY AND HAVE NEVER EXPERIENCED THIS DRIVING INSTABILITY IN ANY OF THESE VEHICLES. THE TIRES HAVE BEEN ROTATED, THINKING THIS MIGHT BE THE ISSUE? NO CHANGE AT ALL. WE MENTIONED TO THE HONDA SERVICE DEPARTMENT AND THEY LOOK AT YOU LIKE YOUR CRAZY AND SAY THEY HAVE NEVER HEARD OF THIS. SO WE DECIDED TO FILL THIS COMPLAINT IN FEAR OF THE SAFETY FACTOR. WE HAVE 3 DIFFERENT PEOPLE THAT DRIVE THIS VEHICLE AND EVERYONE HAS EXPERIENCED THE SAME FISHTAILING SENSATION. AS YOU INCREASE THE VEHICLES SPEED AND THESE PARTICULAR INCLINES, THE WORSE THE FISHTAILING GETS!!! WE FEEL IT MUST BE SOME KIND OF DESIGN FLAW RELATING TO THE AERODYNAMICS OF THE VEHICLE? OR IT'S NOT WEIGHTED DOWN PROPERLY? WE WOULD VERY MUCH APPRECIATE A RESPONSE AND PLAN OF ACTION TO SEE WHAT EXACTLY IS CAUSING THIS FISHTAILING ISSUE. LIKE I MENTIONED NEVER HAVE WE FELT THIS IN ANY OTHER OF OUR HONDA CIVICS OR ACURAS DRIVING THAT EXACT FREEWAY AT THOSE SPEEDS. SOMETHING IS DEFINITELY WRONG AND IT IS A SAFETY CONCERN FOR OUR FAMILY AND OTHER OWNERS THAT MIGHT BE EXPERIENCE THIS SAME DRIVING INSTABILITY. THIS HAS HAPPENED SINCE THE DAY WE BOUGHT THE VEHICLE NEW FROM THE DEALER.