2023 Honda Accord

I took my car in because the electric parking brake warning appeared while driving. I also looked it up and saw many others were having this issue. So basically Honda charged me for something that’s an ongoing Honda issue and passed it off as a glitch and cleared the codes. Clearly Honda needs to recall the 2023 accord because this isn’t safe and clearing the code isn’t taking care of the problem. Furthermore charging me for diagnosing this is completely wrong knowing this is not a problem only I am having. Honda needs a recall before there are serious accidents.

On December 9, 2023, while driving my brand new 2023 Honda Accord Hybrid Touring HPD package on the highway during snowy conditions at less than 50 mph less than 8000 miles on the odometer after my first oil change the automatic emergency braking (AEB) system suddenly and unexpectedly engaged with no obstacle, vehicle, or pedestrian ahead, causing the vehicle to skid uncontrollably and slam into a concrete highway barrier. The car was towed from the scene, and I was hospitalized for injuries sustained in the high-speed impact. The AEB component or system malfunctioned by activating without cause; it was inspected by police at the scene and I contacted Honda’s safety team to conduct an investigation. This unintended braking put my safety at extreme risk by inducing sudden deceleration and loss of control on a slippery highway, which could have endangered following traffic as well. The problem has not been reproduced or confirmed by a Honda dealer or independent service center since the vehicle was not repaired. Police inspected it at the crash scene and issued me a ticket for “driving too fast for conditions” despite my explanation of the sudden braking; no manufacturer inspection of the AEB occurred, though I contacted Honda’s safety team and they attributed it to not following the owner’s guidebook without further review. Prior to driving, all dashboard warning lights illuminated unexpectedly; I turned the vehicle completely off, restarted it, and the lights disappeared with no further symptoms until the AEB engaged abruptly on the highway. This matches ongoing NHTSA investigations into Honda Accord and CR-V vehicles for braking problems, including false AEB activations.

During transit, the dash displayed several errors and then finally stated that there was a "Brake System problem, Brake performance my be reduced. See your dealer." The car lost power and I had to find a parking lot to exit the street to. After turning the car off and back on the car drove normal but with the Break System error still on the dash console. After parking the car for a while at home, I restarted the car and the error was no longer displayed and everything seemed normal again.

I was driving on the Freeway doing about 65 to 70 MPH and all of a sudden on the Dashboard a large orange brake light came on and the vehicle hit the brakes automatically almost causing an accident. I took it to the dealership and all they did was reset some computer board but said they couldn’t find anything wrong with it. If they couldn’t find anything wrong with the vehicle then why reset the computer board.

This is a second formal supplemental complaint. Vann York Honda sold this car as new, but a Honda America provided Carfax proved it was a prior personal use vehicle. The car has catastrophic phantom braking, causing a physical friction rash on my skin. Multiple witnesses are now afraid to ride in the car. The vehicle has suspension failures documented by irregular tire readings. Despite an active federal recall, Flow Honda refused mandated repairs. During a prior headliner repair, Flow Honda returned the car with a collapsed headliner and a Maintenance Minder A127 code. The oil life dropped from 45% to 5% without added mileage, yet I was told to drive it. Weatherstripping has been replaced. Recall work for seatbelt (which came apart) and fire risk in the engine. Manager Chris Moore falsely claimed a brake warning was merely a remote start issue. He has also shows a lack of understanding of the NC lemon laws. I have recorded complaints from well under 24,000 miles. Flow Honda held the car for four months, then claimed they did not know it was there. They sent a text acknowledging the recall but failed to perform it, trying to ship the car back to me to hide its 120-day neglect. The car has lot rot, tire rot, and an open battery exposed since [XXX]. My insurance company ignored warnings of retaliation and forced the car back to Flow Honda. They recorded a medical diagnosis of a panic attack on my paperwork without medical expertise and falsely claimed I requested a collision shop despite no collision occurring. This matter has reached my state representatives and the Governor. As a [XXX], this tax-exempt vehicle is a medical necessity. I am being denied federal safety repairs and discriminated against based on my sex, gender, and [XXX]. My first report to NSHTA was done March 2025. ADA Accommodation: I require all communications to be in writing (email/mail) only. No phone calls. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

To Whom It May Concern, I am submitting this complaint to report a serious vehicle safety issue involving a Honda vehicle that was under a lease agreement. From the start of the lease, the vehicle suffered from repeated malfunctions of its safety and proximity sensors. These issues were reported, and the vehicle was taken multiple times to an authorized Honda dealership. Despite these efforts, the problem was never resolved. I later discovered that the vehicle had an active safety recall that was never disclosed to me, even though the vehicle had been serviced at the dealership on several occasions. This failure to inform me of a recall represents a significant safety concern. Subsequently, the vehicle was involved in an accident that resulted in a total loss. I firmly believe that the unresolved sensor failures and the lack of recall disclosure played a role in this incident. I am submitting this report so that NHTSA may investigate this matter and determine whether there is a broader safety issue affecting other vehicles. Thank you for your attention. Sincerely, [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

While coming to a stop on a slight incline, the brakes failed to stop the car, brakes were applied and initially slowed the car but when the slight incline was reached the brakes would not engage and the idle of the car move it forward and still the brakes would not engage. I had to put the car into neutral then park to stop. After the incident the brakes seemed to work fine. Nonetheless this is a major issue. There were no warning lights or any indication that something was malfunctioning. There were no indications after the incident either that anything malfunctioned. I will be taking the car to the dealer ASAP to have checked. We lightly tapped a truck that was in front of us on the slight incline - no obvious damage to either vehicle ( need to verify in daylight) - no injuries to anyone in the incident. If we were traveling faster there could have been serious injury or if there was a pedestrian there could have been serious injury.

While driving, my 2023 Honda Accord Hybrid suddenly experienced a multi-system failure affecting: Road Departure Mitigation System Tire Pressure Monitoring System (TPMS) Vehicle Stability Assist (VSA) Hill Start Assist Electric Power Steering System Brake System (“Brake performance may be reduced”) All warnings appeared within seconds. The vehicle is available for inspection, and the incident is documented with multiple photographs. In addition to the system failures, the vehicle unexpectedly began to lose power while I was driving, causing it to slow down rapidly in active traffic. This created an extremely hazardous situation, including: Risk of being rear-ended since my vehicle slowed without warning Reduced steering assist Reduced braking performance Loss of stability control Inability to accelerate out of the way This combination could easily have caused a serious collision. I later learned that there is an active recall related to the systems that failed on my vehicle. However: I never received any communication from Honda, no letter, no email, no notice of any kind. I am extremely unhappy and frustrated about this. Had Honda informed me of the recall: I would have scheduled service immediately I would NOT have driven the car under normal conditions I would NOT have been exposed to this dangerous situation on the road The absence of recall notification directly contributed to my being put in a potentially life-threatening situation. A recall notification exists for a reason which is to prevent exactly the type of failure and danger that I experienced. Honda’s failure to notify me removed my ability to take preventative action. The issue has not yet been diagnosed or confirmed by a Honda dealer. I will be taking the vehicle in for inspection as soon as possible. No inspections have been conducted yet, but I have full photographic documentation from the moment the incident occurred. No prior warning lights, symptoms, or error messages occurred.

While I was driving down the road with my foot on the gas pedal, without any notice whatsoever, my brakes began to jitter/shake and my steering wheel got stuck/tight and would not move. At this point, my car immediately makes a complete stop in the middle of the road and warning lamps appear such as; brake system problem, engine light, etc. I immediately turned on my hazard lights so cars behind me would go around me. Luckily, I was close to a curb and tugged on my stiff steering wheel and managed to park my car alongside the curb on the street. I called the Honda Dealership and they said my car was unsafe to drive and needed to be repaired. I immediately took my car to the Honda Dealership to get repaired. This malfunction could have caused an accident putting myself and others safety at risk as my car made an immediate complete stop on it's own and my steering wheel got stiff/hard to move making it hard to steer. There were NO warning lamps, messages or other symptoms of the problem PRIOR to the failure.

I will be driving down the road and my vehicle will pop up with the brake message and slam by brakes. It does it randomly. It has put my safety in risk multiple times. It has done this on the interstate and thankfully there was no one behind me. I was going 80mph and it dropped me to 30mph in less then 5 seconds. The issue has not been reproduced since it does it randomly. The vehicle has been taken to the dealership many many times. There were no warning symptoms or anything. It just does it very randomly. I had an investigation open with Honda and all they said to do was take it back to the dealership. This car is an issue to public safety. I could very well be in front of someone one day who is not paying attention and there could be a very bad issue. There has been so many times these issues have occurred.