2023 Honda Accord

I own a 2023 Honda Accord Touring Hybrid. At approximately 42,000 miles, all of the warning lights illuminated while driving. The warnings included Adaptive Cruise Control, Forward Collision Warning, Lane Departure Warning, Blind Spot Warning, Parking Collision Warning, and multiple other system alerts. At the same time, I experienced a loss of electric power steering assist, increased steering resistance, and clicking/popping noises coming from the steering rack. The Honda dealer diagnosed the vehicle with a failed Electric Power Steering (EPS) steering rack and quoted nearly $5,000 for the repair. A critical steering component should not fail at such low mileage. This is a serious safety concern because the failure affects the driver's ability to safely control the vehicle. Similar steering components have been recalled on other Honda models, but the 2023 Honda Accord has not been included. I believe this defect should be investigated before it results in crashes or injuries.

Component/System: Integrated Control Module (ICM) CPU — software defect identified under NHTSA Recall 25V-785 (Honda Recall TN2). The vehicle is available for inspection upon request. Safety Risk: While driving on a California highway, I attempted to accelerate to pass another vehicle and the car failed to accelerate normally — it did not respond with expected drive power. This is consistent with the recall defect, which states the ICM CPU can reset while the vehicle is in operation, causing the vehicle to lose drive power and increasing the risk of a crash. This occurred at highway speed with other vehicles present, creating an immediate danger. Dealer Confirmation: I have visited an authorized Honda dealership twice regarding this recall — once upon receiving the recall notification in November 2025, and again in January 2026 during a scheduled oil change. On both occasions, the dealer confirmed the recall was on file for my vehicle but stated they did not have the software or equipment available to perform the remedy. The repair has not been completed as of the date of this complaint, June 26, 2026 — more than seven months after the recall was issued. Inspections by Other Parties: The vehicle has not been inspected by police, insurance representatives, or other outside parties in connection with this issue. Warning Lamps or Prior Symptoms: No warning lamps or dashboard messages appeared prior to or during the acceleration failure incident. The recall defect relates to an internal software condition that does not appear to trigger a visible warning before the power loss occurs. The highway incident described above is the only symptom I have personally observed that may be connected to this defect.

There were no warning lamps or messages prior to the failure. My family was out of town, when the fire occurred. However, the neighbors were home and their home also sustained some damage. My home was a total loss. On June 16, 2026 I received a call while out of town that my home was on fire and it was a total loss. Statements from the neighbors and fire marshal were that the garage was on fire and then spread to the rest of the home. The only thing in the garage that could have started the fire was my Hybrid vehicle.

I took my car in because the electric parking brake warning appeared while driving. I also looked it up and saw many others were having this issue. So basically Honda charged me for something that’s an ongoing Honda issue and passed it off as a glitch and cleared the codes. Clearly Honda needs to recall the 2023 accord because this isn’t safe and clearing the code isn’t taking care of the problem. Furthermore charging me for diagnosing this is completely wrong knowing this is not a problem only I am having. Honda needs a recall before there are serious accidents.

The contact owns a 2023 Honda Accord. The contact stated that after the vehicle was repaired under NHTSA Campaign Number: 25V785000 (Electrical System), the message "Updates Unavailable - TCN2 - Have Checked by Dealer" remained displayed. The vehicle was taken back to the dealer who was unable to repair the vehicle and informed the contact that the manufacturer was aware of the failure and was currently seeking a fix to correct the failure. The manufacturer was not yet contacted. The failure mileage was 12,000.

The contact owns a 2023 Honda Accord. The contact stated that after taking the vehicle in for a check, the instrument panel was inoperative. The contact attempted to reboot the system, but the issue persisted. The contact stated that the steering gear box was failing, and that the steering wheel was firm, and the contact temporarily lost control of the vehicle. The vehicle was taken to a dealer, but was not repaired because of the cost of the diagnostic test. The manufacturer was notified of the failure. The failure mileage was 56,853.

The contact owns a 2023 Honda Accord. The contact stated that while driving at various speeds, there was an abnormal sound coming from under the passenger’s side dashboard. No warning lights were illuminated. The vehicle was taken to a local dealer, where it was diagnosed; however, the cause of the failure was not identified, and an oil change was performed. The vehicle was taken to another local dealer for a second opinion. The local dealer filed a claim with the manufacturer for the failure and related the issue to TSB: 24-055. The vehicle was not repaired. The manufacturer was made aware of the failure; however, the claim was denied. The failure mileage was approximately 13,000.

This is a second formal supplemental complaint. Vann York Honda sold this car as new, but a Honda America provided Carfax proved it was a prior personal use vehicle. The car has catastrophic phantom braking, causing a physical friction rash on my skin. Multiple witnesses are now afraid to ride in the car. The vehicle has suspension failures documented by irregular tire readings. Despite an active federal recall, Flow Honda refused mandated repairs. During a prior headliner repair, Flow Honda returned the car with a collapsed headliner and a Maintenance Minder A127 code. The oil life dropped from 45% to 5% without added mileage, yet I was told to drive it. Weatherstripping has been replaced. Recall work for seatbelt (which came apart) and fire risk in the engine. Manager Chris Moore falsely claimed a brake warning was merely a remote start issue. He has also shows a lack of understanding of the NC lemon laws. I have recorded complaints from well under 24,000 miles. Flow Honda held the car for four months, then claimed they did not know it was there. They sent a text acknowledging the recall but failed to perform it, trying to ship the car back to me to hide its 120-day neglect. The car has lot rot, tire rot, and an open battery exposed since [XXX]. My insurance company ignored warnings of retaliation and forced the car back to Flow Honda. They recorded a medical diagnosis of a panic attack on my paperwork without medical expertise and falsely claimed I requested a collision shop despite no collision occurring. This matter has reached my state representatives and the Governor. As a [XXX], this tax-exempt vehicle is a medical necessity. I am being denied federal safety repairs and discriminated against based on my sex, gender, and [XXX]. My first report to NSHTA was done March 2025. ADA Accommodation: I require all communications to be in writing (email/mail) only. No phone calls. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)