2017 Honda Accord

Several times when driving at speeds of 50-60mph with my foot steady on the accelerator, the car will suddenly start to slow down so that I am going only, say, 40 mph. Either at the same time or shortly after this occurs, multiple warning lights/messages appear on the dash: Collision Mitigation System, Brake System, ACC System all appear and messages say they are not working, which is true, although the brakes seemed to still work fine. When this occurred the first time, I was able to pull off the highway and stop, unsure of what to do. I continued to try and drive because I was in the middle of a long trip. The slow downs kept happening intermittently, but I discovered that if I pumped the accelerator a couple of times, the speed would be restored. However, this was still a dangerous situation because I never knew when it would occur, so I stayed in the right lane and had to avoid any situations requiring confident acceleration, such as crossing a busy street. In total, this has occurred while I’m driving approximately 10-15 times, but the warning lights may or may not go away after a while, or after stopping and re-starting the car. I took car to DAR Cars Honda Fairfax (Virginia) dealer who updated software and said it should be fixed. Next day as I was driving about 50 mph, the slowdown occurred again and the warning lights came on. I drove back to the dealer, during which time the slowdown occurred one more time with me pumping accelerator to get power back, and left it with them. They could not reproduce the symptoms. I had them keep and drive it another day to see if they could make the slowdown occur, but it did not, so I picked up the car. However, I feel that this is a dangerous situation and I can no longer drive this car confidently on long trips or in situations where I need acceleration that I can rely on.

Honda issued a recall for the torque converter on my 2017 Honda Accord. I had received the paperwork in June of this year and have been battling with them ever since. I had to have my transmission replaced due to repeated issues with my torque converter code appearing and lose of power over a year ago. After losing power going uphill several times and being fearful of causing a crash, I had to have it repaired. In January 2024, I paid an independent car repair facility(DynoTrans in Temecula, CA) $4,200 to replace my entire transmission because of this recurring issue. I have submitted the receipts from the facility to Honda and because they requested "proof" of our cash payment, screenshots of both mine and my husband's bank statements showing cash withdrawals(since we paid the owner in cash in order to get a cash discount), and Honda is denying to reimburse us for this repair, even though it is a nationwide recall, a known issue, that I had paid for out of my pocket to have repaired prior to them ever issuing a recall due to this recurrent issue with the torque converter. I feel like this is an illegitimate denial and therefore am filing this complaint. Sandra P. is the representative that I have been in contact with from Honda.

On Sunday, March 30th, while driving on the highway, the car jerked and a hard vibration was felt before the engine died. The orange engine light flashed two or three times on the instrument panel but that was it. The owners manual states that a flashing orange engine light indicates a misfire. No other lights prior to that moment had illuminated on the instrument panel. The car is a 2017 Accord Sport with approximately 101k miles. Purchased in November 2021, this is the first time there’s ever been a problem and my car is maintained regularly. The car was towed to a local mechanic and I was told there was a misfire on cylinder 3, the valve spring is broken, the valve is bent, and the timing chain is loose. I was told I need a new engine. I don’t understand what happened because there was no warning or indication that anything was wrong. The safety concern is that the car died while driving on the highway and the vibration and jerking was scary trying to control the car while traveling at high speeds. I called Honda directly and I was told that my vin isn’t included in any recalls so there’s nothing they can do to help. I know there was a service bulletin in 2019 for the cam chain tensioner but I don’t know if this car was serviced since I bought it in 2021. I can’t afford to replace the engine and I’m still making payments. My VIN isn’t included with the fuel pump or oil pump recalls despite now including the L4 2.0 engines. This is my third Honda and I’ve never had anything like this happen before. The customer service rep said there was nothing they could do to help after confirming that my vin wasn’t included in any of the recalls. I had the car towed to a Honda dealership earlier this week for a deeper look into how and why this happened and the tech said the engine suffered a catastrophic failure. He also stated that he’s never seen anything like this before - referring to the broken valve spring. Valve springs are not wear and tear items.

On Friday, [XXX], while leaving a McDonald’s in Charlotte, NC, my car began to slow down and for different lights came on on my dashboard. I was unable to go over 45 miles per hour but was able to get my car to my sisters home that was a few miles away from where I started having car trouble. I was able to have the car towed to Hendrick Honda in Charlotte NC where they determined my car’s high pressure fuel pump went out. There are recalls on other 2017 Honda Accords but not mine. I get routine oil changes and have never had an issue like this before. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6

2017 Honda Accord first noticed a tachometer that at town/hwy speeds would fluctuate a few rpm (surge and reduce) going down the road. Took to Honda dealer and they stated flushing the transmission fluid and to do so every 30K and have continued to do so, the surge and reduce subsided but, we also notice a loud cold start tic in the engine. After starting up cold, and engaging in drive the vehicle jerks and feels to stall suddenly causing forward motion of driver to the extent that the seat belt locks until the engine is normal temperature. This is a major problem in traffic with other vehicles around for your car to suddenly jerk back and may even cause rear end accidents from other vehicles behind putting driver and surrounding vehicles/drivers at risk for an accident. This tic and jerking in this 2017 Honda Accord V6 EX-L started at around 120K miles and has continued to tic and jerk until the engine is a normal temperature Tac surge/reduce has not been as prevalent with transmission fluid flushing. When vehicle is up to full temp the tic and jerking subside until normal temp the jerking/stalling continues at any rate of speed. There have been no warning lamps or messages since the onset of this problem. This 2017 Accord currently has 150K

While driving on the highway with my family on Tuesday, [XXX] the Continuously Variable Transmission (CVT) failed and created a dangerous and hazardous situation for my family and others on the road. The D3 warning light and check engine light appeared and simultaneously the vehicle shifted to a lower gear. The vehicle was only operable at a lower speed and gear. We called the nearest Honda dealership for guidance, and they advised us to proceed slowly to the dealership. We drove the very stressful distance with our hazard lights on the entire way while we drove at a lower rate of speed on the highway. This slow rate of speed also posed a hazard as well. The vehicle was serviced and inspected by the Manchester Honda in Manchester, CT, and they determined that a transmission replacement was necessary due to an internal failure of Transmission ASSY causing drivability concern. The vehicle had only 69,382 miles and was properly maintained. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)