2017 Honda Accord

The car is stalling on the highway out of nowhere. Car won’t start back up for about 20 minutes. Car completely shuts off during traffic. Almost caused a big wreck with an 18 wheeler because I was unable to move the car out the middle lane because it shut off. Causing false codes to pop up. Very dangerous situation with my three small children in the car.

My 2017 Honda Accord Hybrid was having an issue where several warning lights would light up on the dashboard, so I took it in to Auburn Honda, located at 1801 Grass Valley Hwy, Auburn, CA 95603, to get the car serviced under warranty. They made the necessary repair, which was the replacement of a battery component and I picked up the car on 2/2/21. After about 45 minutes of driving the car with no stops immediately after picking up the car, the warning lights returned and the car suddenly shut off. When I tried to restart the car, smoke billowed from the rear. Shortly thereafter, the entire car was engulfed in flames. This incident occurred more than a year ago and ever since I have been trying to get the proper individual or individuals to accept responsibility for this incredibly dangerous and costly incident, for which we have still received NO compensation. My insurance provider, Atlantic Casualty, and Auburn Honda's insurance provider, Federated Insurance, both sent out fire inspectors of their own accord and they concluded that the battery malfunctioning caused the fire. At this time, the car was at Auburn Honda and the inspection was conducted there. My most recent step and what has led me to file this complaint is that I made a claim months ago with American Honda Motor Corporation on the advice of Auburn Honda to find a resolution to this incident. They have been uncooperative and refuse to accept that the fire was caused by the battery. After the car was moved to a junk yard and almost a year had passed from the date of the incident, they sent out their own fire inspector who concluded that the cause of the fire was not the battery. This is on a car that has already been inspected and changed hands and locations several times at this point. They refuse to accept responsibility despite the fact that two independent fire inspectors already concluded that the cause WAS the battery, which is supplied and approved by American Honda Motor Corporation.

WHILE MAKING A LEFT TURN STEERING BECAME STIFF ,HIT CURB SENT FOR BODY AND MECHANICAL REPAIR AND NOW WHILE DRIVING ANY SPEED , OR AT IDLE FOR A FEW MINS ,PROBLEM GETS WORSE ON WARM TO HOT DAYS (much worse),,eps light comes on but also will have steering return then lose quickly on and off ,making it much more dangerous as I cannot commit to how hard to pull wheel ,shot across two lanes last time it happened .FIRST WARM DAY YESTERDAY WITHIN 20 MIN 0F LOCAL DRIVING THE CAR EPS WENT WILD WITH INTERMITTENT RAPID FIRE FAILS .DEALER SAID ITS OK THEN SAID RACK IS SMASHED THEN SAID ITS LOOSE WIRES ON TWO SOFT SET TERMINALS .CANNOT BELIVE THEM AFTER THREE DIAGNOSTIC CHANGES ON SAME ISSUE AS NOTHING IS SMASHED .THEY WAMT 5K TO REPLACE ENTIRE RACK , NOW ,ALL THIS UNDER 30K MILES !

The contact owns a 2017 Honda Accord. The contact stated that while driving, the vehicle inadvertently slowed down and stalled with several unknown warning lights illuminated. The vehicle was taken to the local dealer where it was diagnosed and determined that the high-pressure fuel pump needed to be replaced. The vehicle was repaired however, the failure recurred. The vehicle was towed back to the local dealer where it was diagnosed there was a failure with the wires. Additionally, the engine fan and the other fuel pump needed to be replaced. The manufacturer was notified but no additional assistance was provided. The failure mileage was approximately 44,000. Consumer stated faulty high pressure fuel pump was the cause of the engine stalling. Consumer has another 2017 Honda Accord that is exhibiting the same issue. Consumer has been informed by American Honda that consumer needs to have it diagnosed at a Honda Dealership.

I purchased the car new on 9/16/16. I have had to replace the battery 4 times and I have had several incidents where the car froze/stalled, especially on left hand turns, for no reason, causing several near-misses from oncoming traffic. This is the record of car issues reported: 4/25/17 @ 9,197 miles – “freeze” issue first reported to the dealer. I did my best to describe it as a loss of power/unable to accelerate through an intersection. Upon a test drive with the service tech, I was unable to re-enact the problem. The dealer could not find any cause for the failure. 10/5/17 @ 15,604 mi - 2nd “freeze” issue reported. Dealer replaced battery stating dead cell was noted and instructed me to keep it out of ECO mode. 3/1/18 - Complained to Dealer that the car was idling rough. Could not find cause. 7/26/18 @ 26,363 mi - 3rd freeze issue complaint, however, no recommendations made. Also complained about idle and vibration in steering wheel. Could not find cause. 5/3/19 @ 36,660 mi - New battery purchased @ Interstate. 2/8/21 @ 56,785 mi - Battery purchased @ Honda for $188. Interstate refunded the purchase price of the battery from 5/19. 3/14/22 @ 73,924 mi - Battery replaced @ Honda. Dealer stated they noted the starter was sticking and it was replaced for $758. I continue to have issues with the car losing power in the middle of a turn, particularly when turning left and have adjusted the collision detection sensor. There are no warning lights or other indicators that I'm losing power... it just happens. I have adjusted by not attempting a turn in the presence of oncoming traffic.

I have continue to have issues with my navigation freezing. Then the whole navigation system will shut off and will eventually do a reboot in the middle of driving. It is definitely a safety hazard as you are trying to drive, navigate and try to figure out why your navigation system is breaking and not working working while driving. Especially If you are driving in an unfamiliar area using your navigation because you actually need it, then it becomes very frustrating and very dangerous and hazardous.