2025 Honda Accord Hybrid

On July 14, 2025, our 2025 Honda Accord was serviced at Hall Honda Virginia Beach for a TPMS warning. The repair was marked complete under warranty by 12:24 PM. We picked up the car [XXX] at 7:30 AM. By 4:32 PM, the passenger-side tire catastrophically failed no TPMS alert, no impact, no pothole, just sudden sidewall rupture. This was not a minor issue; it was a failure of a federally mandated safety system. Had it occurred at highway speed, it could have resulted in wrongful death due to service negligence. We towed the car back that night (Visit #2). The next morning, advisor Tito blamed us: “You must have hit something.” He then offered to replace the rim and tire under warranty and gave us two options a fast repair or a “proper” 3-day one. Framing a potentially fatal failure as a customer convenience choice is reckless. We picked the car up again July 21. On [XXX] at 3 PM, the TPMS failed again this time throwing a calibration warning. This was Visit #3. I returned to ask why it failed again. Tito grew defensive and again blamed us for the initial tire failure. I wasn’t there for that I was reporting a second failure of the same safety system. There was no concern shown that the car had been returned unsafe multiple times. No apology, no accountability just blame deflection and hostility. As of July 25, the TPMS still does not work. A fourth visit is now required. This is a repeat failure of a safety-critical system required under FMVSS 138, mishandled with negligence and denial. It is only luck—not competence—that prevented serious harm or death. For full documentation and timeline, see my public review: [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)