2023 HARLEY-DAVIDSON RH1250S

The contact owns a 2023 Harley-Davidson RH1250 Sportster S. The contact stated received notifications of NHTSA Campaign Number: 25V590000 (Steering) and 26V075000 (Steering); and the vehicle developed a secondary failure in the steering bearings. The contact stated that the recall repair caused the damage, and the dealer refused to include the bearings in the recall repair or provide a no-cost repair. The vehicle was taken to the dealer. The vehicle was being repaired, but the steering bearings were not included in the repair. The manufacturer was notified of the failure. The failure mileage was approximately 4,200.

The contact owns a 2023 Harley Davidson RH1250S. The contact received notification of NHTSA Campaign Number: 25V590000 (STEERING); however, the part to do the recall repair was unavailable. The local dealer was contacted, and it was confirmed that the part was not available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact notified the manufacturer of the issue, and the manufacturer responded by referring the contact back to the dealer for assistance. The contact had not experienced a failure.

The contact owns a 2023 Harley Davidson RH1250S. The contact received notification of NHTSA Campaign Number: 25V590000 (STEERING); however, the part to do the recall repair was unavailable. The local dealer was contacted, and it was confirmed that the part was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact notified the manufacturer of the issue, and the manufacturer responded by referring the contact back to the dealer for assistance. The contact had not experienced a failure.