2023 GMC Yukon

I am filing this complaint regarding my GMC Yukon Denali, currently at Greg Lair GMC in Canyon, Texas, for GM Safety Recall N252494000, NHTSA Campaign Number 25V274, L87 Engine Loss of Propulsion. My vehicle has been at the dealership for over two weeks for this recall, which in my case requires a complete engine replacement. I have been advised the repair may take another 4 to 5 weeks. During this time, neither General Motors nor Greg Lair GMC has provided a comparable loaner vehicle or adequate transportation. This is not routine maintenance, elective service, or damage caused by me. My vehicle is unavailable because of a GM safety recall involving potential engine damage, engine failure, and loss of propulsion. The burden of this manufacturer issue should not be placed on the customer. I was told GM only can reimburse $44 per day for a rental. That amount does not reasonably cover a comparable vehicle to a Yukon Denali and may not even cover a basic rental in the current market. A compact sedan or small vehicle is not an acceptable substitute for a full size SUV. I pay for and rely on a Yukon Denali because my family needs the seating capacity, space, size, safety, and functionality of a full size vehicle. My family has more people than seats available in many compact vehicles. Being forced into a smaller vehicle is not only inconvenient, it creates a safety and functionality concern. If this recall is widespread and repair times are expected to take several weeks, General Motors should have ensured that dealerships had access to comparable loaner vehicles or adequate rental authorization. I should not have to compromise my family’s safety, transportation needs, work obligations, or daily responsibilities because of a manufacturer safety recall and complete engine replacement. I am requesting that this complaint be documented and reviewed. General Motors and Greg Lair GMC should provide a comparable full size SUV loaner, arrange and pay for a full size SUV

I am filing this formal complaint to report a series of catastrophic, life-threatening mechanical failures involving my 2023 GMC Yukon. This vehicle has become a weapon on the road, exhibiting erratic behaviors that nearly resulted in a multi-vehicle fatality on a high-speed highway.1. High-Speed Power Loss (Highway Failure while my wife was traveling at 60 MPH in heavy highway traffic, the vehicle’s transmission spontaneously and without warning disengaged and shifted into Neutral. This caused an immediate and total loss of motive power. In a split second, my wife was left piloting a 6,000-pound unpowered projectile in the middle of high-speed traffic. By the grace of God alone, she managed to navigate to the shoulder without being rear-ended. This is a clear "Sudden Loss of Motive Power" defect that poses an immediate threat to life. 2. Unintended Directional Movement (Reverse Shift) Following a total engine replacement—a repair that took over 45 days—the vehicle has now developed a new, terrifying defect. While stopped at a traffic light, the vehicle spontaneously engaged in Reverse. This unintended movement occurred without driver input, creating a high risk of pedestrian strikes and intersection collisions. 3. Systematic Failure and Dealer Evasion The vehicle previously exhibited "ghost shifts" into Park and Neutral at low speeds. Despite my repeated warnings to the General Motors service department, I was dismissed until the engine ultimately failed. Furthermore, the dealership has been inconsistent and evasive regarding the serial numbers of the replacement components, leading me to believe that unsafe or defective parts are being recycled into these vehicles. General Motors is aware of these powertrain defects, yet they continue to allow these "death traps" to remain on the road. My family will not be the "crash test dummies" for GM’s manufacturing negligence

I was traveling with my family on the Ohio Turnpike. We were traveling west in our 2023 GMC Yukon Denali when we lost all propulsion and the engine seized. There was no warning lights or other symptoms prior to this incident on May 3, 2026. In fact, I had the vehicle in for the prescribed recall to test the engine for the known defect earlier in 2026. The vehicle passed that test and was given the upgraded oil change to presumably prevent the engine failure in the future. It did not work. Our safety and others on the turnpike were at risk while we were traveling at highway rates of speed with sudden loss of all propulsion. The vehicle was towed that evening to local GM dealer - Yark Chevy in [XXX] . Upon inspection on May 5, 2026, the dealership informed me the engine had seized and would be replaced by GM. They were unable to provide a timeline for this repair. I have the tow expense of $260.70 and now the uncertainty of when I might have a vehicle back. The safety of my family and all others traveling the Ohio Turnpike that date were at significant risk. The vehicle remains at Yark Chevy in Perrysburg, Ohio available for inspection upon request. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

While my husband was driving me and our 2 kids getting off of the highway, we experienced catastrophic engine failure. The engine just shut off with NO warning. It went in to Neutral and then park and shut off and would not turn back on. We were stranded on the side of the road in the dark while it was raining. We waited on an active roadway for 1 hour for a tow to come. It was towed to the dealership. The dealership reported that the engine is blown and that they ordered a replacement. I have a case open with GM who has confirmed the engine replacement is under warranty but what is to say this won’t happen again with the new engine ? The vehicle is not safe.

The contact owns a 2023 GMC Yukon. The contact stated that while driving approximately 70-72 MPH, the vehicle lost automotive power, and the engine seized. The engine warning light was illuminated. The vehicle was towed to the local dealer but was not diagnosed or repaired. The manufacturer was not contacted. The failure mileage was approximately 45,504.

On April 7, 2026, I was driving my 2023 GMC Yukon Denali Ultimate on the interstate at approximately 70 mph, accelerating to pass a car so I could get off on my exit. Without warning, the dashboard displayed "Engine shut off, press start button" and the engine lost power. I coasted off the interstate to the shoulder safely. I was alone in the vehicle. I thought it was a battery issue and had a coworker attempt a jump. The vehicle would not restart. I called Moses GMC of Huntington, WV, and they dispatched a tow through GMC Roadside Assistance. I waited approximately 2 hours on the shoulder for the tow. After the tow, Pete, the Moses GMC service manager, called and said nothing was wrong with the vehicle, that it only needed an oil change. He said it started right up and he drove it into the bay. Moses performed the oil change. When the technician test drove it afterward, the engine fully shut down on the hill leaving the dealership property. My husband Zach happened to drive past and saw the Yukon stopped with hazard lights on at the top of the exit. Pete called that evening and said, "I think there actually is something wrong with it." On April 10, 2026, Pete confirmed the failure is the GM 6.2L V8 L87 engine defect covered under NHTSA Recall 25V-274 (connecting rod/crankshaft manufacturing defect). Full engine replacement required, estimated 6-7 weeks. This vehicle was previously inspected by Moses GMC under Recall 25V-274 in August 2025 and cleared at that time, approximately 8 months before the April 7 shutdown. Vehicle had ~38,000 miles, garage kept, full maintenance records, no prior engine issues or warning signs. No crash, no injury, no other vehicles involved in any of the three failure events.

The contact owns a 2023 Chevrolet Yukon. The contact stated upon taking the vehicle to the service center for the tire's replacement service, the mechanic informed the contact that the PSI label included an inaccurate PSI recommendation for the 22-inch original tires. The contact stated that the recommended PSI listed on the tire label was for the 20-inch optional tires that were not installed on the vehicle during purchase. The local dealer and manufacturer were notified of the failure, but no assistance was provided. The failure mileage was 50.