2014 GMC Yukon Denali Xl

I NOTICED A CRACK TO THE RIGHT OF THE INSTRUMENT CLUSTER AND THEN LATER NOTICED A CRACK NEAR THE PASSENGER-SIDE FRONTAL AIRBAG WHEN MY SUV HAD ABOUT 59,000 MILES ON IT. THE CRACKS HAVE GROWN AND ARE NOW CAUSING COMPLETE SEPARATION. I TOOK MY YUKON TO EWING GMC ON 4/29/2019 WHERE THEY ACKNOWLEDGED THAT THERE IS A DESIGN FLAW HOWEVER IT WASN;T CONSIDERED A SAFETY ISSUE AND THUS NOT COVERED. THEY QUICKLY HANDED ME A $1200 QUOTE TO REPLACE IT. I DO NOT SEE HOW A SEPARATED DASH (ESPECIALLY NEAR THE PASSENGER AIRBAG) IS NOT A SAFETY CONCERN. IF MY PASSENGER AIRBAG GOES OFF WITH THE DASHBOARD IN THE STATE IT IS NOW, DANGEROUS SHARDS OF PLASTIC FROM THE DASHBOARD WILL GO FLYING AND BECOME POTENTIALLY LETHAL PROJECTILES.

I HAVE REPLACED TWO DOOR HANDLES ON THIS VEHICLE. ONE UNDER WARRANTY AND ONE I HAD TO PAY TO $180.00 TO HAVE REPLACED AND IN BOTH CASE MY 6 YEAR OLD HAD THEM COME UNATTACHED FROM THE FRAME WHILE HE WAS TRYING TO GET IN. I HAVE OWNED THREE OF THESE VEHICLES AND IN THE FIRST MODEL YEAR 2010 THE DOOR HANDLE FELL OFF, IN THE 2012 MODEL YEAR THE DOOR HANDLE FELL OFF AS WELL. YOU WOULD THINK GM WOULD HAVE ADDRESSED IT IN THE SECOND MODEL YEAR BUT THEY DID NOT THE DEALERS, WHERE IT HAS BEEN REPAIRED SAY IT IS A DESIGN DEFECT, THE FASTENERS ARE UNDERSIZED TO HOLD THE HANDLE ONTO THE FRAME. ONE WOULD THINK THAT GM WOULD HAVE ADDRESSED THAT ONCE IT APPEARED TO BE FREQUENT EVENT. THE DEALERS NOW STOCK IT AS A REPLACEMENT PART. UPON CONTACTING GM THEY TOLD ME IF NHTSA DOES NOT THINK IT IS A PROBLEM WE ARE NOT GOING TO ADDRESS IT. THEY FINALLY CHANGED THE FASTENERS IN THE 2017 MODEL YEAR. YOU WOULD THINK THAT A DOOR HANDLE COMING OFF MIGHT BE DANGEROUS BUT MY CONTACT WITH A GM CUSTOMER ASSISTANCE EMPLOYEE DID NOT SEEM TO THINK IT WAS SERIOUS ENOUGH FOR GM TO ADDRESS AS A RECALL OR A POLICY EXCEPTION.. I THINK ANY CHILD WHO PULLS ON A DOOR HANDLE AND IT COMES OFF IS A SAFETY ISSUE AND I AM APPALLED THAT GM HAS SUCH A CAVALIER ATTITUDE TOWARD SAFETY. THEY DO NOT WISH TO CALL IT A DESIGN FLAW WHILE ALL THE DEALERS THAT HAVE REPAIRED THE HANDLE FOR ME SAY IT IS.. I AM HOPING YOU WILL INVESTIGATE THIS BEFORE SOME CHILD PULLS ON THE HANDLE AND FALLS INTO THE ROAD INJURING THEMSELVES. DOOR HANDLES ARE NOT SUPPOSE TO FALL OFF A CAR AT ANY AGE. I CAN PROVIDE YOU WITH RECEIPTS AND NAMES OF DEALERSHIPS.- IN FACT I CAN GIVE YOU THE VIN NUMBERS OF THE VEHICLES AN YOU WILL SEE THE REPAIR TO DOOR HANDLES .