2013 GMC Yukon Denali Xl

The contact owns a 2013 GMC Yukon Denali XL. The contact stated that while at a stop light, the vehicle suddenly started fluctuating while idling. The A/C was activated and the contact noticed that the vehicle was not being cooled inside the cabin. The contact stated that the failure recurred the following day. The contact stated that while attempting to make a right turn, the vehicle lost power steering functionality. The contact turned off the vehicle and shifted into park(P). The contact restarted the vehicle and the A/C unit independently turned off. Additionally, the vehicle regained power steering functionality and the vehicle idled as designed. The contact had not taken the vehicle to the dealer to be diagnosed or repaired. The manufacturer was not made aware of the failure. The approximate failure mileage was 138,000.

TL* TAKATA RECALL. THE CONTACT OWNS A 2013 GMC YUKON XL. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 21V053000 (AIR BAGS) HOWEVER, THE PART TO DO THE RECALL REPAIR WAS NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER HAD EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

"DASHBOARD CRACK" IN 2016 I PURCHASED MY GMC YUKON DENALI XL FOR ABOUT $46,000.00 AT INGERSOLL AUTO OF DANBURY, CONNECTICUT. AT THE TIME OF PURCHASED MY YUKON WAS NOT COVERED UNDER THE BUMPER TO BUMPER WARRANTY, BUT I DID PURCHASED THE EXTENDED WARRANTY. ON APRIL 25, 2019 I NOTICED A CRACK ON MY DASHBOARD JUST TOP OF MY INSTRUMENT PANEL. THAT SAME DAY I REACHED OUT TO GM AND FILED A REPORT. THEY TOLD ME THAT THERE WAS NOTHING THEY CAN DO AND THIS WAS NOT A RECALL OR A DEFECT THAT GM WOULD COVER BUT INSIST ME TO CONTACT A DEALER TO SEE ABOUT REPAIRS. ON OR ABOUT 11:30AM ON 4/25/19 I CONTACTED THE SERVICE DEPARTMENT AT INGERSOLL AUTO OF PAWLING NY. THE SERVICE ADVISER I SPOKE TO TOLD ME HER NEVER HEAR ABOUT THIS PROBLEM AND SAID THAT THE REPAIR WOULD NOT BE COVERED UNDER MY EXTENDED WARRANTY. THE VALUE OF MY VEHICLE HAS BEEN DIMINISHED AS A RESULT OF THE DASHBOARD DEFECT. I WOULD NOT HAVE PURCHASED THE VEHICLE OR WOULD NOT HAVE PAID AS MUCH FOR IT HAD I KNOWN OF THE DEFECTIVE DASHBOARD'S PROPENSITY TO CRACK AND/OR THAT THE DEFECT CAN INTERFERE WITH THE PLANNED DEPLOYMENT OF THE DRIVER'S-SIDE AND PASSENGER'S-SIDE AIRBAGS.

SMALL CRACK APPEARED SUDDENLY IN TOP CENTER OF DASHBOARD THAT WAS BARELY NOTICEABLE FROM DRIVER'S SEAT BUT COULD BE SEEN IN THE PASSENGER'S SEAT. DIDN'T THINK MUCH AT THE TIME, BUT OVER THE COURSE OF JUST OVER A YEAR, THE CENTER OF THE DASH VIBRATES EXCESSIVELY WHEN DRIVING ON MAJORITY OF SURFACES THAT BECOMES VERY LOUD. CONTACTED GM SINCE MY STANDARD WARRANTY HAS EXPIRED AND THIS IS NOT COVERED UNDER MY EXTENDED WARRANTY DUE TO SAFETY CONCERNS WITH AIRBAG IN CASE OF ACCIDENT. I TOOK TO GET ESTIMATE OF COST TO REPAIR AND OWNER HAD SAME ISSUE WITH BOTH HIS GMC YUKON'S AND HIS WAS REPLACED FREE. ADVISED TO CALL GM FOR ISSUE, THEY ONLY WANTED TO COVER 1/2 THE COST OF REPAIR. THIS SHOULD BE A RECALL BY GM AS THIS IS AN APPARENT PROBLEM WITH THEIR VEHICLES AND NOT AN ISOLATED EVENT. NOT VERY HAPPY WITH THE SOLUTION I WAS PROVIDED AND WILL NOT BE OWNING ANY MORE GMC YUKON DENALI'S CONSIDERING IT IS NOT AN INEXPENSIVE VEHICLE.

DASH STARTED TO HAVE TWO CRACKS, ONE ON EACH SIDE OF DASH. EACH CRACK HAS CONTINUED TO RUN. THE ONE ON THE LEFT HAS NOW EXTENDED TO AREA OVER THE SPEEDOMETER DOME, THE OTHER CRACK HAS EXTENDED INTO THE SEAM OF THE AIRBAG ON THE RIGHT SIDE OF THE DASH. VERY CONCERNED THAT AIRBAG COMPARTMENT IS COMPROMISED. THESE CRACKS WERE NOT CAUSED BY ANY TYPE OF ACCIDENT. THE CAR SITS UNDER CARPORT 90% OF THE TIME. MY RESEARCH SHOWS THAT THERE ARE THOUSANDS OF GMC OWNERS HAVING THE SAME ISSUE. I AM WORRIED THAT MY SPOUSE, GRANDCHILDREN, OR ANY OTHER FRONT SEAT PASSENGER MAY BE SEVERLY INJURED. THIS DANGEROUS FAULT NEEDS TO BE REPAIRED IMMEDIATELY!!!

MY 2013 YUKON DENALI XL HAS DEVELOPED A LARGE CRACK ON THE DASH ABOVE THE INSTRUMENT CLUSTER AND IT HAPPENED DURING NORMAL DRIVING CONDITIONS. THE ENTIRE DASH IS NOW VERY LOOSE FROM DRIVERS SIDE TO PASSENGERS SIDE AND IT VIBRATES VIOLENTLY WHEN BRAKING BOUNCING UP AND DOWN THE ENTIRE LENGTH OF THE DASH. IN ADDITION TO BEING QUITE LOUD AND OBNOXIOUS, IT IS UNNERVING TO THINK WHAT WILL HAPPEN IF I AM IN A COLLISION AS THE CRACK IS MAKING THE PLASTIC DASH BEGIN TO APPEAR LIKE A SPEAR TIP POINTED AT ME. TOTALLY UNACCEPTABLE IN A VEHICLE OF THIS CALIBER AND COST. AT LEAST THE WINDSHIELD IS DESIGNED TO BREAK INTO SMALL PIECES WITH TEMPERING...I WONDER IF GM SHOULD CONSIDER TEMPERING THE CHEAP PLASTIC THEY USE IN THEIR PREMIUM PRODUCT LINES SO THEY DON'T KILL SOMEONE WITH PLASTIC SHARDS OF JUNK PLASTIC.