2013 GMC Yukon Denali Xl

"DASHBOARD CRACK" IN 2016 I PURCHASED MY GMC YUKON DENALI XL FOR ABOUT $46,000.00 AT INGERSOLL AUTO OF DANBURY, CONNECTICUT. AT THE TIME OF PURCHASED MY YUKON WAS NOT COVERED UNDER THE BUMPER TO BUMPER WARRANTY, BUT I DID PURCHASED THE EXTENDED WARRANTY. ON APRIL 25, 2019 I NOTICED A CRACK ON MY DASHBOARD JUST TOP OF MY INSTRUMENT PANEL. THAT SAME DAY I REACHED OUT TO GM AND FILED A REPORT. THEY TOLD ME THAT THERE WAS NOTHING THEY CAN DO AND THIS WAS NOT A RECALL OR A DEFECT THAT GM WOULD COVER BUT INSIST ME TO CONTACT A DEALER TO SEE ABOUT REPAIRS. ON OR ABOUT 11:30AM ON 4/25/19 I CONTACTED THE SERVICE DEPARTMENT AT INGERSOLL AUTO OF PAWLING NY. THE SERVICE ADVISER I SPOKE TO TOLD ME HER NEVER HEAR ABOUT THIS PROBLEM AND SAID THAT THE REPAIR WOULD NOT BE COVERED UNDER MY EXTENDED WARRANTY. THE VALUE OF MY VEHICLE HAS BEEN DIMINISHED AS A RESULT OF THE DASHBOARD DEFECT. I WOULD NOT HAVE PURCHASED THE VEHICLE OR WOULD NOT HAVE PAID AS MUCH FOR IT HAD I KNOWN OF THE DEFECTIVE DASHBOARD'S PROPENSITY TO CRACK AND/OR THAT THE DEFECT CAN INTERFERE WITH THE PLANNED DEPLOYMENT OF THE DRIVER'S-SIDE AND PASSENGER'S-SIDE AIRBAGS.

DASH STARTED TO HAVE TWO CRACKS, ONE ON EACH SIDE OF DASH. EACH CRACK HAS CONTINUED TO RUN. THE ONE ON THE LEFT HAS NOW EXTENDED TO AREA OVER THE SPEEDOMETER DOME, THE OTHER CRACK HAS EXTENDED INTO THE SEAM OF THE AIRBAG ON THE RIGHT SIDE OF THE DASH. VERY CONCERNED THAT AIRBAG COMPARTMENT IS COMPROMISED. THESE CRACKS WERE NOT CAUSED BY ANY TYPE OF ACCIDENT. THE CAR SITS UNDER CARPORT 90% OF THE TIME. MY RESEARCH SHOWS THAT THERE ARE THOUSANDS OF GMC OWNERS HAVING THE SAME ISSUE. I AM WORRIED THAT MY SPOUSE, GRANDCHILDREN, OR ANY OTHER FRONT SEAT PASSENGER MAY BE SEVERLY INJURED. THIS DANGEROUS FAULT NEEDS TO BE REPAIRED IMMEDIATELY!!!

MY 2013 YUKON DENALI XL HAS DEVELOPED A LARGE CRACK ON THE DASH ABOVE THE INSTRUMENT CLUSTER AND IT HAPPENED DURING NORMAL DRIVING CONDITIONS. THE ENTIRE DASH IS NOW VERY LOOSE FROM DRIVERS SIDE TO PASSENGERS SIDE AND IT VIBRATES VIOLENTLY WHEN BRAKING BOUNCING UP AND DOWN THE ENTIRE LENGTH OF THE DASH. IN ADDITION TO BEING QUITE LOUD AND OBNOXIOUS, IT IS UNNERVING TO THINK WHAT WILL HAPPEN IF I AM IN A COLLISION AS THE CRACK IS MAKING THE PLASTIC DASH BEGIN TO APPEAR LIKE A SPEAR TIP POINTED AT ME. TOTALLY UNACCEPTABLE IN A VEHICLE OF THIS CALIBER AND COST. AT LEAST THE WINDSHIELD IS DESIGNED TO BREAK INTO SMALL PIECES WITH TEMPERING...I WONDER IF GM SHOULD CONSIDER TEMPERING THE CHEAP PLASTIC THEY USE IN THEIR PREMIUM PRODUCT LINES SO THEY DON'T KILL SOMEONE WITH PLASTIC SHARDS OF JUNK PLASTIC.