NHTSA owner reports · September 18, 2026 snapshot.
What owners actually said
296 reports78,000 miles · Sep 25, 2018
Visibility/wiper
TL* THE CONTACT OWNS A 2014 GMC TERRAIN. WHILE THE CONTACT WAS DRIVING IN A RAIN STORM, THE FRONT WINDSHIELD WIPERS SUDDENLY STOPPED WORKING, WHICH CREATED A VISIBILITY HAZARD FOR THE DRIVER. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO DIAGNOSED THAT THE WIPER BLADES FAILED, BUT THE WIPER MOTOR WAS STILL OPERABLE. THE F…
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TL* THE CONTACT OWNS A 2014 GMC TERRAIN. WHILE THE CONTACT WAS DRIVING IN A RAIN STORM, THE FRONT WINDSHIELD WIPERS SUDDENLY STOPPED WORKING, WHICH CREATED A VISIBILITY HAZARD FOR THE DRIVER. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO DIAGNOSED THAT THE WIPER BLADES FAILED, BUT THE WIPER MOTOR WAS STILL OPERABLE. THE FAILURE WAS NOT DIAGNOSED OR REPAIRED. THE LOCAL DEALER (BRUCE LOWERY, 711 SOUTHWEST RT. 820, FORT WORTH, TX) WAS NOTIFIED OF THE FAILURE. THE MANUFACTURER WAS NOT NOTIFIED. THE FAILURE MILEAGE WAS 78,000.
NHTSA ODI #11131569
79,000 miles · Sep 25, 2018
Visibility/wiper
WHILE DRIVING ON HWY 121 IN A HEAVY RAINSTORM MY WIPERS FROZE! THE RIGHT WIPER ARMS STOPPED AT 12 O CLOCK POSITION RIGHT IN FRONT OF MY VIEW WHILE THE LEFT ARM STOPPED OFF TO MY FAR LEFT AT APPROX 9 OCLOCK POSITION STICKING OUT PAST MY DRIVER SIDE MIRROR!!!I HAD TO PULL OVER TO SHOULDER AND MANUALLY PLACE ARMS IN FLAT (OFF) POSI…
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WHILE DRIVING ON HWY 121 IN A HEAVY RAINSTORM MY WIPERS FROZE! THE RIGHT WIPER ARMS STOPPED AT 12 O CLOCK POSITION RIGHT IN FRONT OF MY VIEW WHILE THE LEFT ARM STOPPED OFF TO MY FAR LEFT AT APPROX 9 OCLOCK POSITION STICKING OUT PAST MY DRIVER SIDE MIRROR!!!I HAD TO PULL OVER TO SHOULDER AND MANUALLY PLACE ARMS IN FLAT (OFF) POSITION. I CALLED AAA TO TOW ME TO SAFETY. I CHECKED FUSES, THEY WERE FINE AND WIPER MOTOR ALSO RUNNING BUT ARMS WILL NOT MOVE FOR FRONT WIPERS AT ALL. REAR WIPER STILL FUNCTIONING.
NHTSA ODI #11131148
70,000 miles · Aug 22, 2018
Engine And Engine CoolingVisibility/wiper
TL* THE CONTACT OWNS A 2014 GMC TERRAIN. WHILE DRIVING APPROXIMATELY 40 MPH IN THE RAIN, THE WINDSHIELD WIPERS SUDDENLY STOPPED OPERATING. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO REPLACED THE WINDSHIELD WIPER TRANSMISSION ASSEMBLY. ALSO, WHILE STARTING THE VEHICLE, A LOUD NOISE WAS PRESENT COMING FROM THE EXHAUST. T…
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TL* THE CONTACT OWNS A 2014 GMC TERRAIN. WHILE DRIVING APPROXIMATELY 40 MPH IN THE RAIN, THE WINDSHIELD WIPERS SUDDENLY STOPPED OPERATING. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO REPLACED THE WINDSHIELD WIPER TRANSMISSION ASSEMBLY. ALSO, WHILE STARTING THE VEHICLE, A LOUD NOISE WAS PRESENT COMING FROM THE EXHAUST. THE INDEPENDENT MECHANIC DIAGNOSED THAT THE EXHAUST MANIFOLD WAS CRACKED. THE EXHAUST MANIFOLD WAS REPLACED AND THE FAILURE WAS REMEDIED. THE LOCAL DEALER AND MANUFACTURER WERE NOT NOTIFIED. THE FAILURE MILEAGE WAS 70,000.
NHTSA ODI #11121688
29,999 miles · Jul 25, 2018
Air Bags
I HAVE HAD MY VEHICLE SINCE NOVEMBER OF 2016. SHORTLY AFTER I BOUGHT IT THE CHECK AIRBAG LIGHT CAME ON. I TOOK IT TO THE DEAL SINCE IT WAS STILL UNDER WARRANTY. THEY REPLACED SOMETHING. THIS 'FIX' ONLY LASTED FOR A LITTLE WHILE. THE LIGHT COMES ON ALL THE TIME NOW. WHEN I TOOK IT BACK TO HAVE THEM LOOK AT IT THEY ARE GOING TO C…
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I HAVE HAD MY VEHICLE SINCE NOVEMBER OF 2016. SHORTLY AFTER I BOUGHT IT THE CHECK AIRBAG LIGHT CAME ON. I TOOK IT TO THE DEAL SINCE IT WAS STILL UNDER WARRANTY. THEY REPLACED SOMETHING. THIS 'FIX' ONLY LASTED FOR A LITTLE WHILE. THE LIGHT COMES ON ALL THE TIME NOW. WHEN I TOOK IT BACK TO HAVE THEM LOOK AT IT THEY ARE GOING TO CHARGE ME A FEE SINCE IT IS PAST THE WARRANTY. IF THIS WOULD HAVE BEEN FIXED CORRECTLY THE FIRST TIME. I ALSO DON'T FEEL THAT THIS SHOULD BE MY RESPONSIBILITY TO FIX SINCE IT IS A SAFETY ISSUE.
NHTSA ODI #11113703
Mileage unknown · Jul 22, 2018
Electronic Stability Control (esc)
VEHICLE STOPS RUNNING WHILE DRIVING
NHTSA ODI #11112936
Mileage unknown · Jul 21, 2018
EnginePower Train
OIL CONSUMPTION TESTING BEGAN 6/12 A WEEK LATER CHECK ENGINE LIGHT CAME OUT. BROUGHT MY TERRAIN BACK TO GMC FOR THEM TO TELL ME THAT THE TIMING CHAIN NEEDS TO BE REPLACED DUE TO THE OIL CONSUMPTION PROBLEMS. HAVING SEVERAL PROBLEMS SINCE SUCH AS JERKING, AND STALLING THAT I DID EXPRESS TO GMC OVER THE PAST COUPLE WEEKS, WHICH IS…
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OIL CONSUMPTION TESTING BEGAN 6/12 A WEEK LATER CHECK ENGINE LIGHT CAME OUT. BROUGHT MY TERRAIN BACK TO GMC FOR THEM TO TELL ME THAT THE TIMING CHAIN NEEDS TO BE REPLACED DUE TO THE OIL CONSUMPTION PROBLEMS. HAVING SEVERAL PROBLEMS SINCE SUCH AS JERKING, AND STALLING THAT I DID EXPRESS TO GMC OVER THE PAST COUPLE WEEKS, WHICH IS DUE TO THE EXCESSIVE OIL CONSUMPTION. STILL WAITING TO HEAR FROM THE GMC TO GET MY SUV FIXED ALMOST 40 PLUS DAYS LATER
NHTSA ODI #11112853
Mileage unknown · Jul 2, 2018
Engine
2014 GMC TERRAIN. CONSUMER WRITES IN REGARDS TO ENGINE FAILURE. *LD THE CONSUMER STATED THAT THE VEHICLE CONSUMED AN EXCESSIVE AMOUNT OF OIL. THE CONSUMER WAS ADVISED THE TIMING CHAIN WAS NOT REPAIRED TO GM'S STANDARD REGULATIONS. THE MANUFACTURER WAS NOTIFIED.*JS
NHTSA ODI #11103192
40,000 miles · Jun 8, 2018
Electrical System
THE INFOTAINMENT SYSTEM (INCLUDING BACK UP CAMERA, AUDIO, NAVIGATION, TEMP DISPLAY, ETC.) FREEZES OR THE SCREEN GOES BLACK. YOU CAN NOT USE THE AUDIO CONTROLS AT ALL. YOU CAN STILL ADJUST CLIMATE CONTROLS, BUT CAN NOT SEE THE DISPLAY. THE BACK UP CAMERA HAS EVEN BEEN STUCK ON WHILE NO LONGER IN REVERSE AND DRIVING FORWARD. HAS H…
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THE INFOTAINMENT SYSTEM (INCLUDING BACK UP CAMERA, AUDIO, NAVIGATION, TEMP DISPLAY, ETC.) FREEZES OR THE SCREEN GOES BLACK. YOU CAN NOT USE THE AUDIO CONTROLS AT ALL. YOU CAN STILL ADJUST CLIMATE CONTROLS, BUT CAN NOT SEE THE DISPLAY. THE BACK UP CAMERA HAS EVEN BEEN STUCK ON WHILE NO LONGER IN REVERSE AND DRIVING FORWARD. HAS HAPPENED SEVERAL DIFFERENT TIMES, NO INDICATION TO THE CAUSE.
NHTSA ODI #11100554
86,000 miles · May 25, 2018
Electrical System
MENU SCREEN IN MY 2014 GMC TERRAIN GO BLANK ABOUT 5 TIMES NOW AND I AM STARTING TO WONDER WHAT THE ISSUE IS. THERE ARE OTHER PEOPLE EXPERIENCING THE SAME PROBLEM AND IT IS NOT DUE TO THE BLUTOOTH OR GPS REDIRECTING. THIS ALSO MADE MY CAR COMPLETELY SHUT OFF AT A DRIVE THRU.
NHTSA ODI #11097921
30,885 miles · May 16, 2018
Electrical System
TL* THE CONTACT OWNS A 2014 GMC TERRAIN. WHILE DRIVING 30 MPH, THE HORN FAILED TO WORK. THE DEALER (PENSKE CADILLAC OF SOUTH BAY, 18600 SOUTH HAWTHORNE BLVD, TORRANCE, CA 90504) DIAGNOSED THAT THE FUSE WAS BLOWN DUE TO A SHORT. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 3…
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TL* THE CONTACT OWNS A 2014 GMC TERRAIN. WHILE DRIVING 30 MPH, THE HORN FAILED TO WORK. THE DEALER (PENSKE CADILLAC OF SOUTH BAY, 18600 SOUTH HAWTHORNE BLVD, TORRANCE, CA 90504) DIAGNOSED THAT THE FUSE WAS BLOWN DUE TO A SHORT. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 30,885.
NHTSA ODI #11096409
NHTSA investigations
2EA19005 · Front Wiper Transmission Inoperative
Opened Dec 13, 2019 · Closed Nov 28, 2022
Status: closed (inferred from source dates) · Visibility; Visibility/wiper; Visibility:windshield Wiper/washer:linkages
On December 13, 2019, the Office of Defects Investigation (ODI) upgraded RQ18-002 to an Engineering Analysis (EA19-005) to further assess the MY2010-2016 Chevrolet Equinox and GMC Terrain windshield wiper failures. Due to a prior recall, 16V-582, addressing this issue in the MY2013 subject vehicles, MY2013 was not included in the analysis. To date, ODI had received 998 complaints with allegations of the front windshield wiper failing in adverse whether conditions, while the vehicle was in motion.General Motors (GM) initiated Safety Recall 16V-582 on August 3, 2016 to address windshield wiper failure in the Model Year (MY) 2013 Chevrolet Equinox and GMC Terrain. Failures were attributed to water and debris intruding into the windshield wiper assembly ball joints, leading to excessive wear and eventual detachment of the affected ball joint resulting in loss of windshield wiper function. ODI?s review focused on 2010-2012 and 2014-2016 Equinox and Terrain vehicles. Owners were reporting a high rate of failures of the windshield wiper system. These failures were the same as that addressed by recall 16V-582. ODI's review of data supplied by GM as well as its own confirmed a high failure rate in model years 2014 and 2015. On March 17, 2022, GM filed a defect information report recalling all MY2014-2015 Chevrolet Equinox and GMC Terrain vehicles to remedy the potential failure of the front windshield wiper transmission assembly.General Motors is also conducting a special coverage program, N192266181, for MY2010-2012 and MY2016-2017 Chevrolet Equinox and GMC Terrain vehicles. The special coverage is for a period of 15 years or 200,000 miles, whichever comes first.Both the recall, 22V-165, and the special coverage program, N192266181, address windshield wiper system failures on the subject vehicles. The dealership will inspect the front wiper assembly for ball joint wear. Depending on the degree of wear, the wiper links will be replaced, and a water shield installed or the entire module will be replaced.In view of the recall and special coverage, ODI is closing this Engineering Analysis (EA). NHTSA reserves the right to take additional action if warranted by future circumstances.The ODI complaints cited above can be viewed at www.nhtsa.gov under the following ODI identification numbers in a separate attachment.
Additional source detail variants (3)
Visibility
On December 13, 2019, the Office of Defects Investigation (ODI) upgraded RQ18-002 to an Engineering Analysis (EA19-005) to further assess the MY2010-2016 Chevrolet Equinox and GMC Terrain windshield wiper failures. Due to a prior recall, 16V-582, addressing this issue in the MY2013 subject vehicles, MY2013 was not included in the analysis. To date, ODI had received 998 complaints with allegations of the front windshield wiper failing in adverse whether conditions, while the vehicle was in motion.General Motors (GM) initiated Safety Recall 16V-582 on August 3, 2016 to address windshield wiper failure in the Model Year (MY) 2013 Chevrolet Equinox and GMC Terrain. Failures were attributed to water and debris intruding into the windshield wiper assembly ball joints, leading to excessive wear and eventual detachment of the affected ball joint resulting in loss of windshield wiper function. ODI?s review focused on 2010-2012 and 2014-2016 Equinox and Terrain vehicles. Owners were reporting a high rate of failures of the windshield wiper system. These failures were the same as that addressed by recall 16V-582. ODI's review of data supplied by GM as well as its own confirmed a high failure rate in model years 2014 and 2015. On March 17, 2022, GM filed a defect information report recalling all MY2014-2015 Chevrolet Equinox and GMC Terrain vehicles to remedy the potential failure of the front windshield wiper transmission assembly.General Motors is also conducting a special coverage program, N192266181, for MY2010-2012 and MY2016-2017 Chevrolet Equinox and GMC Terrain vehicles. The special coverage is for a period of 15 years or 200,000 miles, whichever comes first.Both the recall, 22V-165, and the special coverage program, N192266181, address windshield wiper system failures on the subject vehicles. The dealership will inspect the front wiper assembly for ball joint wear. Depending on the degree of wear, the wiper links will be replaced, and a water shield installed or the entire module will be replaced.In view of the recall and special coverage, ODI is closing this Engineering Analysis (EA). NHTSA reserves the right to take additional action if warranted by future circumstances.The ODI complaints cited above can be viewed at www.nhtsa.gov under the following ODI identification numbers in a separate attachment.
Visibility:windshield Wiper/washer:linkages
On December 13, 2019, the Office of Defects Investigation (ODI) upgraded RQ18-002 to an Engineering Analysis (EA19-005) to further assess the MY2010-2016 Chevrolet Equinox and GMC Terrain windshield wiper failures. Due to a prior recall, 16V-582, addressing this issue in the MY2013 subject vehicles, MY2013 was not included in the analysis. To date, ODI had received 998 complaints with allegations of the front windshield wiper failing in adverse whether conditions, while the vehicle was in motion.General Motors (GM) initiated Safety Recall 16V-582 on August 3, 2016 to address windshield wiper failure in the Model Year (MY) 2013 Chevrolet Equinox and GMC Terrain. Failures were attributed to water and debris intruding into the windshield wiper assembly ball joints, leading to excessive wear and eventual detachment of the affected ball joint resulting in loss of windshield wiper function. ODI?s review focused on 2010-2012 and 2014-2016 Equinox and Terrain vehicles. Owners were reporting a high rate of failures of the windshield wiper system. These failures were the same as that addressed by recall 16V-582. ODI's review of data supplied by GM as well as its own confirmed a high failure rate in model years 2014 and 2015. On March 17, 2022, GM filed a defect information report recalling all MY2014-2015 Chevrolet Equinox and GMC Terrain vehicles to remedy the potential failure of the front windshield wiper transmission assembly.General Motors is also conducting a special coverage program, N192266181, for MY2010-2012 and MY2016-2017 Chevrolet Equinox and GMC Terrain vehicles. The special coverage is for a period of 15 years or 200,000 miles, whichever comes first.Both the recall, 22V-165, and the special coverage program, N192266181, address windshield wiper system failures on the subject vehicles. The dealership will inspect the front wiper assembly for ball joint wear. Depending on the degree of wear, the wiper links will be replaced, and a water shield installed or the entire module will be replaced.In view of the recall and special coverage, ODI is closing this Engineering Analysis (EA). NHTSA reserves the right to take additional action if warranted by future circumstances.The ODI complaints cited above can be viewed at www.nhtsa.gov under the following ODI identification numbers in a separate attachment.
Visibility/wiper
On December 13, 2019, the Office of Defects Investigation (ODI) upgraded RQ18-002 to an Engineering Analysis (EA19-005) to further assess the MY2010-2016 Chevrolet Equinox and GMC Terrain windshield wiper failures. Due to a prior recall, 16V-582, addressing this issue in the MY2013 subject vehicles, MY2013 was not included in the analysis. To date, ODI had received 998 complaints with allegations of the front windshield wiper failing in adverse whether conditions, while the vehicle was in motion.General Motors (GM) initiated Safety Recall 16V-582 on August 3, 2016 to address windshield wiper failure in the Model Year (MY) 2013 Chevrolet Equinox and GMC Terrain. Failures were attributed to water and debris intruding into the windshield wiper assembly ball joints, leading to excessive wear and eventual detachment of the affected ball joint resulting in loss of windshield wiper function. ODI?s review focused on 2010-2012 and 2014-2016 Equinox and Terrain vehicles. Owners were reporting a high rate of failures of the windshield wiper system. These failures were the same as that addressed by recall 16V-582. ODI's review of data supplied by GM as well as its own confirmed a high failure rate in model years 2014 and 2015. On March 17, 2022, GM filed a defect information report recalling all MY2014-2015 Chevrolet Equinox and GMC Terrain vehicles to remedy the potential failure of the front windshield wiper transmission assembly.General Motors is also conducting a special coverage program, N192266181, for MY2010-2012 and MY2016-2017 Chevrolet Equinox and GMC Terrain vehicles. The special coverage is for a period of 15 years or 200,000 miles, whichever comes first.Both the recall, 22V-165, and the special coverage program, N192266181, address windshield wiper system failures on the subject vehicles. The dealership will inspect the front wiper assembly for ball joint wear. Depending on the degree of wear, the wiper links will be replaced, and a water shield installed or the entire module will be replaced.In view of the recall and special coverage, ODI is closing this Engineering Analysis (EA). NHTSA reserves the right to take additional action if warranted by future circumstances.The ODI complaints cited above can be viewed at www.nhtsa.gov under the following ODI identification numbers in a separate attachment.
RQ18002 · Windshield Wiper Transmission Failure
Opened Nov 2, 2018 · Closed Dec 19, 2019
Status: closed (inferred from source dates) · Visibility; Visibility/wiper; Visibility:windshield Wiper/washer; Visibility:windshield Wiper/washer:linkages; Visibility:windshield Wiper/washer:motor
On November 2, 2018, the Office of Defects Investigation (ODI) opened a Recall Query (RQ18-002) to assess the scope of Recall 16V-582.General Motors (GM) initiated Safety Recall 16V-582 on August 3, 2016 to address windshield wiper failure in the Model Year (MY) 2013 Chevrolet Equinox and GMC Terrain. Failures were attributed to water and debris intrusion into the windshield wiper assembly ball joints, leading to excessive wear and eventual detachment of the affected ball joint with an attendant loss of windshield wiper function. The recall remedy addressed these conditions with the installation of an improved windshield wiper motor/transmission assembly and the relocation of a drain hole on the Air Inlet Panel at the base of the windshield.RQ18-002 was opened to assess windshield wiper failure rates in the MY 2010-2012 and MY 2014 - 2016 Equinox and Terrain (subject vehicles).During the course of the investigation, ODI received additional consumer complaint traffic bringing its total to 602 concerning the alleged defect in the subject vehicles. In their December 20, 2018 response to ODI's Information Request (IR) Letter, GM reported 1,303 complaints related to the alleged defect in the subject vehicles. Together, these bodies of data correspond to 1,905 unique Vehicle Identification Numbers (VIN).GM stated the recalled vehicles exhibited double the warranty rate and five times the complaint rate of the subject vehicles and that continuing complaint traffic concerning the alleged defect in the subject vehicles stemmed from publicity surrounding Recall 16V-582.ODI's review of GM's data confirms the stated difference in failure rates between the recalled and subject vehicles. However, ODI believes that the subject vehicle failure rates are nevertheless elevated and that publicity alone cannot account for the continued consumer complaint traffic concerning the alleged defect in the subject vehicles. ODI is upgrading to RQ18-002 to an Engineering Analysis to compare subject vehicle failure rates and engineering practices to those in peer vehicles.The 602 ODI complaints cited can be viewed in a separate attachment.
Additional source detail variants (5)
Visibility
On November 2, 2018, the Office of Defects Investigation (ODI) opened a Recall Query (RQ18-002) to assess the scope of Recall 16V-582.General Motors (GM) initiated Safety Recall 16V-582 on August 3, 2016 to address windshield wiper failure in the Model Year (MY) 2013 Chevrolet Equinox and GMC Terrain. Failures were attributed to water and debris intrusion into the windshield wiper assembly ball joints, leading to excessive wear and eventual detachment of the affected ball joint with an attendant loss of windshield wiper function. The recall remedy addressed these conditions with the installation of an improved windshield wiper motor/transmission assembly and the relocation of a drain hole on the Air Inlet Panel at the base of the windshield.RQ18-002 was opened to assess windshield wiper failure rates in the MY 2010-2012 and MY 2014 - 2016 Equinox and Terrain (subject vehicles).During the course of the investigation, ODI received additional consumer complaint traffic bringing its total to 602 concerning the alleged defect in the subject vehicles. In their December 20, 2018 response to ODI's Information Request (IR) Letter, GM reported 1,303 complaints related to the alleged defect in the subject vehicles. Together, these bodies of data correspond to 1,905 unique Vehicle Identification Numbers (VIN).GM stated the recalled vehicles exhibited double the warranty rate and five times the complaint rate of the subject vehicles and that continuing complaint traffic concerning the alleged defect in the subject vehicles stemmed from publicity surrounding Recall 16V-582.ODI's review of GM's data confirms the stated difference in failure rates between the recalled and subject vehicles. However, ODI believes that the subject vehicle failure rates are nevertheless elevated and that publicity alone cannot account for the continued consumer complaint traffic concerning the alleged defect in the subject vehicles. ODI is upgrading to RQ18-002 to an Engineering Analysis to compare subject vehicle failure rates and engineering practices to those in peer vehicles.The 602 ODI complaints cited can be viewed in a separate attachment.
Visibility:windshield Wiper/washer
On November 2, 2018, the Office of Defects Investigation (ODI) opened a Recall Query (RQ18-002) to assess the scope of Recall 16V-582.General Motors (GM) initiated Safety Recall 16V-582 on August 3, 2016 to address windshield wiper failure in the Model Year (MY) 2013 Chevrolet Equinox and GMC Terrain. Failures were attributed to water and debris intrusion into the windshield wiper assembly ball joints, leading to excessive wear and eventual detachment of the affected ball joint with an attendant loss of windshield wiper function. The recall remedy addressed these conditions with the installation of an improved windshield wiper motor/transmission assembly and the relocation of a drain hole on the Air Inlet Panel at the base of the windshield.RQ18-002 was opened to assess windshield wiper failure rates in the MY 2010-2012 and MY 2014 - 2016 Equinox and Terrain (subject vehicles).During the course of the investigation, ODI received additional consumer complaint traffic bringing its total to 602 concerning the alleged defect in the subject vehicles. In their December 20, 2018 response to ODI's Information Request (IR) Letter, GM reported 1,303 complaints related to the alleged defect in the subject vehicles. Together, these bodies of data correspond to 1,905 unique Vehicle Identification Numbers (VIN).GM stated the recalled vehicles exhibited double the warranty rate and five times the complaint rate of the subject vehicles and that continuing complaint traffic concerning the alleged defect in the subject vehicles stemmed from publicity surrounding Recall 16V-582.ODI's review of GM's data confirms the stated difference in failure rates between the recalled and subject vehicles. However, ODI believes that the subject vehicle failure rates are nevertheless elevated and that publicity alone cannot account for the continued consumer complaint traffic concerning the alleged defect in the subject vehicles. ODI is upgrading to RQ18-002 to an Engineering Analysis to compare subject vehicle failure rates and engineering practices to those in peer vehicles.The 602 ODI complaints cited can be viewed in a separate attachment.
Visibility:windshield Wiper/washer:linkages
On November 2, 2018, the Office of Defects Investigation (ODI) opened a Recall Query (RQ18-002) to assess the scope of Recall 16V-582.General Motors (GM) initiated Safety Recall 16V-582 on August 3, 2016 to address windshield wiper failure in the Model Year (MY) 2013 Chevrolet Equinox and GMC Terrain. Failures were attributed to water and debris intrusion into the windshield wiper assembly ball joints, leading to excessive wear and eventual detachment of the affected ball joint with an attendant loss of windshield wiper function. The recall remedy addressed these conditions with the installation of an improved windshield wiper motor/transmission assembly and the relocation of a drain hole on the Air Inlet Panel at the base of the windshield.RQ18-002 was opened to assess windshield wiper failure rates in the MY 2010-2012 and MY 2014 - 2016 Equinox and Terrain (subject vehicles).During the course of the investigation, ODI received additional consumer complaint traffic bringing its total to 602 concerning the alleged defect in the subject vehicles. In their December 20, 2018 response to ODI's Information Request (IR) Letter, GM reported 1,303 complaints related to the alleged defect in the subject vehicles. Together, these bodies of data correspond to 1,905 unique Vehicle Identification Numbers (VIN).GM stated the recalled vehicles exhibited double the warranty rate and five times the complaint rate of the subject vehicles and that continuing complaint traffic concerning the alleged defect in the subject vehicles stemmed from publicity surrounding Recall 16V-582.ODI's review of GM's data confirms the stated difference in failure rates between the recalled and subject vehicles. However, ODI believes that the subject vehicle failure rates are nevertheless elevated and that publicity alone cannot account for the continued consumer complaint traffic concerning the alleged defect in the subject vehicles. ODI is upgrading to RQ18-002 to an Engineering Analysis to compare subject vehicle failure rates and engineering practices to those in peer vehicles.The 602 ODI complaints cited can be viewed in a separate attachment.
Visibility:windshield Wiper/washer:motor
On November 2, 2018, the Office of Defects Investigation (ODI) opened a Recall Query (RQ18-002) to assess the scope of Recall 16V-582.General Motors (GM) initiated Safety Recall 16V-582 on August 3, 2016 to address windshield wiper failure in the Model Year (MY) 2013 Chevrolet Equinox and GMC Terrain. Failures were attributed to water and debris intrusion into the windshield wiper assembly ball joints, leading to excessive wear and eventual detachment of the affected ball joint with an attendant loss of windshield wiper function. The recall remedy addressed these conditions with the installation of an improved windshield wiper motor/transmission assembly and the relocation of a drain hole on the Air Inlet Panel at the base of the windshield.RQ18-002 was opened to assess windshield wiper failure rates in the MY 2010-2012 and MY 2014 - 2016 Equinox and Terrain (subject vehicles).During the course of the investigation, ODI received additional consumer complaint traffic bringing its total to 602 concerning the alleged defect in the subject vehicles. In their December 20, 2018 response to ODI's Information Request (IR) Letter, GM reported 1,303 complaints related to the alleged defect in the subject vehicles. Together, these bodies of data correspond to 1,905 unique Vehicle Identification Numbers (VIN).GM stated the recalled vehicles exhibited double the warranty rate and five times the complaint rate of the subject vehicles and that continuing complaint traffic concerning the alleged defect in the subject vehicles stemmed from publicity surrounding Recall 16V-582.ODI's review of GM's data confirms the stated difference in failure rates between the recalled and subject vehicles. However, ODI believes that the subject vehicle failure rates are nevertheless elevated and that publicity alone cannot account for the continued consumer complaint traffic concerning the alleged defect in the subject vehicles. ODI is upgrading to RQ18-002 to an Engineering Analysis to compare subject vehicle failure rates and engineering practices to those in peer vehicles.The 602 ODI complaints cited can be viewed in a separate attachment.
Visibility/wiper
On November 2, 2018, the Office of Defects Investigation (ODI) opened a Recall Query (RQ18-002) to assess the scope of Recall 16V-582.General Motors (GM) initiated Safety Recall 16V-582 on August 3, 2016 to address windshield wiper failure in the Model Year (MY) 2013 Chevrolet Equinox and GMC Terrain. Failures were attributed to water and debris intrusion into the windshield wiper assembly ball joints, leading to excessive wear and eventual detachment of the affected ball joint with an attendant loss of windshield wiper function. The recall remedy addressed these conditions with the installation of an improved windshield wiper motor/transmission assembly and the relocation of a drain hole on the Air Inlet Panel at the base of the windshield.RQ18-002 was opened to assess windshield wiper failure rates in the MY 2010-2012 and MY 2014 - 2016 Equinox and Terrain (subject vehicles).During the course of the investigation, ODI received additional consumer complaint traffic bringing its total to 602 concerning the alleged defect in the subject vehicles. In their December 20, 2018 response to ODI's Information Request (IR) Letter, GM reported 1,303 complaints related to the alleged defect in the subject vehicles. Together, these bodies of data correspond to 1,905 unique Vehicle Identification Numbers (VIN).GM stated the recalled vehicles exhibited double the warranty rate and five times the complaint rate of the subject vehicles and that continuing complaint traffic concerning the alleged defect in the subject vehicles stemmed from publicity surrounding Recall 16V-582.ODI's review of GM's data confirms the stated difference in failure rates between the recalled and subject vehicles. However, ODI believes that the subject vehicle failure rates are nevertheless elevated and that publicity alone cannot account for the continued consumer complaint traffic concerning the alleged defect in the subject vehicles. ODI is upgrading to RQ18-002 to an Engineering Analysis to compare subject vehicle failure rates and engineering practices to those in peer vehicles.The 602 ODI complaints cited can be viewed in a separate attachment.
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