NHTSA owner reports · September 18, 2026 snapshot.
What owners actually said
296 reports109,000 miles · Feb 3, 2019
Engine
MY ENGINE LIGHT CAME ON AS I WAS DRIVING ON THE HIGHWAY. FELT LIKE THERE WAS SLIGHT EXHAUST SMELL LEAKING IN THE CABIN BECAUSE HAD A HEADACHE DRIVING HOME AND DRIVING TO DEALERSHIP. ALSO, NOTICED BLACK OIL OR WET SOOT INSIDE MY TAILPIPE AFTER I PARKED IT AND CHECKED IT. STANLEY CHEVROLET TOLD ME THAT IT WAS A BAD TIMING CHAI…
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MY ENGINE LIGHT CAME ON AS I WAS DRIVING ON THE HIGHWAY. FELT LIKE THERE WAS SLIGHT EXHAUST SMELL LEAKING IN THE CABIN BECAUSE HAD A HEADACHE DRIVING HOME AND DRIVING TO DEALERSHIP. ALSO, NOTICED BLACK OIL OR WET SOOT INSIDE MY TAILPIPE AFTER I PARKED IT AND CHECKED IT. STANLEY CHEVROLET TOLD ME THAT IT WAS A BAD TIMING CHAIN BEATING AGAINST ENGINE CAUSING A GAS SMELL AND QUOTED ME OVER 2 GRAND TO REPAIR.
NHTSA ODI #11173821
54,615 miles · Jan 21, 2019
Visibility/wiper
IT HAPPENED AGAIN, IN A SNOW STORM MY WIPERS SUDDENLY QUIT WORKING. LAST TIME IT WAS THE BUSHING OR WHATEVER HAD POPPED OUT, I ASSUME IT'S THE SAME THIS TIME. I WAS ON MY WAY TO WORK IN BLIZZARD LIKE CONDITIONS, POOR HIS ABILITY AND DANGEROUS ROAD CONDITIONS.
NHTSA ODI #11171139
78,000 miles · Jan 21, 2019
Visibility/wiper
WHILE DRIVING HOME ON 1/19/2019 IN RAIN MY WIPERS QUIT WORKING.. COULD HEAR WIPER MOTOR STILL RUNNING BUT WIPER BLADES NOT MOVING. LUCKLY I WAS CLOSE TO HOME OR I COULD HAVE HAD A SERIOUS PROBLEM. I AM ASSUMING SOMETHING BROKE AS I HAVE NOT GOTTEN THEM REPAIRED YET. PLANNING ON GETTING WITH DEALER TO GET THEM FIXED...
NHTSA ODI #11171118
96,000 miles · Jan 7, 2019
Visibility/wiper
TL* THE CONTACT OWNS A 2014 GMC TERRAIN. WHILE DRIVING APPROXIMATELY 55 MPH IN THE RAIN, THE WINDSHIELD WIPERS STOPPED WORKING WITHOUT WARNING. THE CONTACT CALLED RICK HENDRICK CHEVROLET BUICK GMC AT (804)-793-9305 (LOCATED AT 12050 W BROAD ST, RICHMOND, VA 23233) AND WAS INFORMED THAT THE WINDSHIELD WIPER LINKAGE WAS FRACTURED…
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TL* THE CONTACT OWNS A 2014 GMC TERRAIN. WHILE DRIVING APPROXIMATELY 55 MPH IN THE RAIN, THE WINDSHIELD WIPERS STOPPED WORKING WITHOUT WARNING. THE CONTACT CALLED RICK HENDRICK CHEVROLET BUICK GMC AT (804)-793-9305 (LOCATED AT 12050 W BROAD ST, RICHMOND, VA 23233) AND WAS INFORMED THAT THE WINDSHIELD WIPER LINKAGE WAS FRACTURED AND NEEDED TO BE REPLACED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND STATED THAT THERE WAS NO RECALL. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 96,000.
NHTSA ODI #11164833
88,000 miles · Dec 29, 2018
Visibility/wiper
28 DEC 2018 MY WIFE WAS DRIVING HOME DURING RAIN STORM ON RT 80 WEST BOUND APX EXIT 12 NJ DRIVERS SIDE WIPER ASSEMBLY / LINKAGE FELL APART . VISIBILITY WAS ZERO, WAS ABLE TO PULL OFF OF HIGHWAY. LOCAL REPAIR STATION VERIFIED LINKAGE FAILED, WAS UNABLE TO REPAIR DUE TO LACK OF PARTS. WE CONTACTED DEALER AND HAVE SCHEDULED REPA…
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28 DEC 2018 MY WIFE WAS DRIVING HOME DURING RAIN STORM ON RT 80 WEST BOUND APX EXIT 12 NJ DRIVERS SIDE WIPER ASSEMBLY / LINKAGE FELL APART . VISIBILITY WAS ZERO, WAS ABLE TO PULL OFF OF HIGHWAY. LOCAL REPAIR STATION VERIFIED LINKAGE FAILED, WAS UNABLE TO REPAIR DUE TO LACK OF PARTS. WE CONTACTED DEALER AND HAVE SCHEDULED REPAIR FOR 31 DEC. HAVE REQUESTED THE DEALER REVIEW FAILURE AND SUBMIT REPORT OF FAILURE TO GMC AND NHTSA. SITUATION WAS EXTREMELY DANGEROUS, HAD NO PRIOR INDICATION OF PENDING FAILURE, RESEARCH AFTER THE FAILURE HAS INDICATED REPORTED INCREASED ISSUES OF THIS TYPE WITH THIS MY AS WELL AS OTHERS MY'S.
NHTSA ODI #11163922
42,000 miles · Dec 7, 2018
Unknown Or Other
WHEN DRIVING THE VEHICLE SPORADICALLY JERKS. I'VE TAKEN IT TO GET FIXED AT WILLIAMS CHEVROLET 3 TIMES (1) IN FEB 2018, I WAS TOLD THE VEHICLE NEEDED TO BE FLUSHED, BOTH THE FLUSH AND 2 DAYS LATER THE TRUCK JERKED AGAIN, TOOK IT BACK AGAIN IN FEB 2018 THE MECHANIC RODE WITH ME IN THE VEHICLE AND HE FELT THE JERK, THIS TIME I WAS …
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WHEN DRIVING THE VEHICLE SPORADICALLY JERKS. I'VE TAKEN IT TO GET FIXED AT WILLIAMS CHEVROLET 3 TIMES (1) IN FEB 2018, I WAS TOLD THE VEHICLE NEEDED TO BE FLUSHED, BOTH THE FLUSH AND 2 DAYS LATER THE TRUCK JERKED AGAIN, TOOK IT BACK AGAIN IN FEB 2018 THE MECHANIC RODE WITH ME IN THE VEHICLE AND HE FELT THE JERK, THIS TIME I WAS TOLD TO USE HIGH OCTANE GAS WELL I DO USE HIGH OCTANE GAS, LEFT AND THE CAR JERKED TOOK IT BACK A 3RD TIME P, MAR. 2018 AND WAS THEN TOLD THE VEHICLE HAD A SENSOR UPDATE, THEY CLAIMED THE UPDATE WAS DONE AND I WOULD HAVE NO MORE ISSUES. IT'S NOW DECEMBER 2018 AND THE VEHICLE IS STILL JERKING SPORADICALLY. THIS VEHICLE HERE LOCAL DRIVING ON THE STREETS AND WHEN TRAFFIC IS SLOW ON THE HIGHWAY WITH STOP AND GO TRAFFIC IT JERS AS WELL SPORADICALLY.
NHTSA ODI #11156916
49,000 miles · Nov 27, 2018
Power Train
VEHICLE VIOLENTLY SHIFTS IN LOW SPEED GEAR SHIFTING OUT OF FIRST AND SECOND GEARS. THIS OCCURS IN BOTH WARM AND COLD TEMPERATURES. ALWAYS WHEN SHIFTING AT LOWER SPEEDS UNDER 20 MPH. THIS HAS BEEN A REPEATED ISSUE WITH THE VEHICLE.
NHTSA ODI #11154273
50,000 miles · Nov 16, 2018
Visibility/wiper
WHILE DRIVING IN A SNOW STORM MY WIPERS SUDDENLY STOPPED WORKING. THEY ARE MOVEABLE BY HAND, BUT DO NOT ENGAGE AT ALL WHEN TURNED ON. IT SOUNDS LIKE MOTOR ENGAGES, BUT WIPERS DO NOT MOVE.
NHTSA ODI #11151947
10 miles · Oct 27, 2018
Electronic Stability Control (esc)Engine
STOPPED AT A LIGHT AND CAR JUST STALLED WITHOUT WARNING. PUT THE CAR ON PARK AND PUT MY BLINKERS ON. LOOKED AT DASHBOARD AND NO CHECK ENGINE LIGHT ON. TURNED CAR OFF AND ON THEN IT STARTED TO DRIVE BUT STALLED 4 MORE TIMES AFTER I CAME TO A FULL STOP AT A LIGHT. USED THE FIXD APP AND IT DETECTED 1 PROBLEM CODE P0011 INTAKE CAMS…
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STOPPED AT A LIGHT AND CAR JUST STALLED WITHOUT WARNING. PUT THE CAR ON PARK AND PUT MY BLINKERS ON. LOOKED AT DASHBOARD AND NO CHECK ENGINE LIGHT ON. TURNED CAR OFF AND ON THEN IT STARTED TO DRIVE BUT STALLED 4 MORE TIMES AFTER I CAME TO A FULL STOP AT A LIGHT. USED THE FIXD APP AND IT DETECTED 1 PROBLEM CODE P0011 INTAKE CAMSHAFT POSITION SENSOR AND THE TEST TURNED THE CHECK ENGINE LIGHT ON AND EXPLAINED THAT VARIABLE VALVE/CAMSHAFT TIMING IN THE INTERNAL COMBUSTION ENGINE CONTROL THE INTAKE AND EXHAUST GASES IN AND OUT OF THE GAS COMBUSTION CHAMBER. SENSOR SHOULD LAST AS LONG AS YOUR CAR BUT CAN BECOME DAMAGED DUE TO WEAR AND TEAR BUT MY CAR ONLY HAS 93000 HWY MILES AND IS ONLY 4 YRS OLD.
NHTSA ODI #11143310
68,000 miles · Oct 19, 2018
Visibility/wiper
WINDSHIELD WIPERS STOPPED WORKING IN THE MIDDLE OF A RAINSTORM IN AN UPRIGHT POSITION. MAKING VISIBILITY VERY LOW. HAD TO PULL THE CAR OVER AND WAIT UNTIL THE RAIN STOPPED. MOTOR IS STILL MAKING NOISES BUT CASE SEEMS TO BE SIMILAR OR THE SAME AS THE RECALL ON THE 2013 GMC TERRAINS. POSSIBLE CORROSION OF THE LINKAGE. ACCIDENT…
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WINDSHIELD WIPERS STOPPED WORKING IN THE MIDDLE OF A RAINSTORM IN AN UPRIGHT POSITION. MAKING VISIBILITY VERY LOW. HAD TO PULL THE CAR OVER AND WAIT UNTIL THE RAIN STOPPED. MOTOR IS STILL MAKING NOISES BUT CASE SEEMS TO BE SIMILAR OR THE SAME AS THE RECALL ON THE 2013 GMC TERRAINS. POSSIBLE CORROSION OF THE LINKAGE. ACCIDENT WAS ALMOST CAUSED BECAUSE OF THIS INCIDENT.
NHTSA ODI #11141485
NHTSA investigations
2EA19005 · Front Wiper Transmission Inoperative
Opened Dec 13, 2019 · Closed Nov 28, 2022
Status: closed (inferred from source dates) · Visibility; Visibility/wiper; Visibility:windshield Wiper/washer:linkages
On December 13, 2019, the Office of Defects Investigation (ODI) upgraded RQ18-002 to an Engineering Analysis (EA19-005) to further assess the MY2010-2016 Chevrolet Equinox and GMC Terrain windshield wiper failures. Due to a prior recall, 16V-582, addressing this issue in the MY2013 subject vehicles, MY2013 was not included in the analysis. To date, ODI had received 998 complaints with allegations of the front windshield wiper failing in adverse whether conditions, while the vehicle was in motion.General Motors (GM) initiated Safety Recall 16V-582 on August 3, 2016 to address windshield wiper failure in the Model Year (MY) 2013 Chevrolet Equinox and GMC Terrain. Failures were attributed to water and debris intruding into the windshield wiper assembly ball joints, leading to excessive wear and eventual detachment of the affected ball joint resulting in loss of windshield wiper function. ODI?s review focused on 2010-2012 and 2014-2016 Equinox and Terrain vehicles. Owners were reporting a high rate of failures of the windshield wiper system. These failures were the same as that addressed by recall 16V-582. ODI's review of data supplied by GM as well as its own confirmed a high failure rate in model years 2014 and 2015. On March 17, 2022, GM filed a defect information report recalling all MY2014-2015 Chevrolet Equinox and GMC Terrain vehicles to remedy the potential failure of the front windshield wiper transmission assembly.General Motors is also conducting a special coverage program, N192266181, for MY2010-2012 and MY2016-2017 Chevrolet Equinox and GMC Terrain vehicles. The special coverage is for a period of 15 years or 200,000 miles, whichever comes first.Both the recall, 22V-165, and the special coverage program, N192266181, address windshield wiper system failures on the subject vehicles. The dealership will inspect the front wiper assembly for ball joint wear. Depending on the degree of wear, the wiper links will be replaced, and a water shield installed or the entire module will be replaced.In view of the recall and special coverage, ODI is closing this Engineering Analysis (EA). NHTSA reserves the right to take additional action if warranted by future circumstances.The ODI complaints cited above can be viewed at www.nhtsa.gov under the following ODI identification numbers in a separate attachment.
Additional source detail variants (3)
Visibility
On December 13, 2019, the Office of Defects Investigation (ODI) upgraded RQ18-002 to an Engineering Analysis (EA19-005) to further assess the MY2010-2016 Chevrolet Equinox and GMC Terrain windshield wiper failures. Due to a prior recall, 16V-582, addressing this issue in the MY2013 subject vehicles, MY2013 was not included in the analysis. To date, ODI had received 998 complaints with allegations of the front windshield wiper failing in adverse whether conditions, while the vehicle was in motion.General Motors (GM) initiated Safety Recall 16V-582 on August 3, 2016 to address windshield wiper failure in the Model Year (MY) 2013 Chevrolet Equinox and GMC Terrain. Failures were attributed to water and debris intruding into the windshield wiper assembly ball joints, leading to excessive wear and eventual detachment of the affected ball joint resulting in loss of windshield wiper function. ODI?s review focused on 2010-2012 and 2014-2016 Equinox and Terrain vehicles. Owners were reporting a high rate of failures of the windshield wiper system. These failures were the same as that addressed by recall 16V-582. ODI's review of data supplied by GM as well as its own confirmed a high failure rate in model years 2014 and 2015. On March 17, 2022, GM filed a defect information report recalling all MY2014-2015 Chevrolet Equinox and GMC Terrain vehicles to remedy the potential failure of the front windshield wiper transmission assembly.General Motors is also conducting a special coverage program, N192266181, for MY2010-2012 and MY2016-2017 Chevrolet Equinox and GMC Terrain vehicles. The special coverage is for a period of 15 years or 200,000 miles, whichever comes first.Both the recall, 22V-165, and the special coverage program, N192266181, address windshield wiper system failures on the subject vehicles. The dealership will inspect the front wiper assembly for ball joint wear. Depending on the degree of wear, the wiper links will be replaced, and a water shield installed or the entire module will be replaced.In view of the recall and special coverage, ODI is closing this Engineering Analysis (EA). NHTSA reserves the right to take additional action if warranted by future circumstances.The ODI complaints cited above can be viewed at www.nhtsa.gov under the following ODI identification numbers in a separate attachment.
Visibility:windshield Wiper/washer:linkages
On December 13, 2019, the Office of Defects Investigation (ODI) upgraded RQ18-002 to an Engineering Analysis (EA19-005) to further assess the MY2010-2016 Chevrolet Equinox and GMC Terrain windshield wiper failures. Due to a prior recall, 16V-582, addressing this issue in the MY2013 subject vehicles, MY2013 was not included in the analysis. To date, ODI had received 998 complaints with allegations of the front windshield wiper failing in adverse whether conditions, while the vehicle was in motion.General Motors (GM) initiated Safety Recall 16V-582 on August 3, 2016 to address windshield wiper failure in the Model Year (MY) 2013 Chevrolet Equinox and GMC Terrain. Failures were attributed to water and debris intruding into the windshield wiper assembly ball joints, leading to excessive wear and eventual detachment of the affected ball joint resulting in loss of windshield wiper function. ODI?s review focused on 2010-2012 and 2014-2016 Equinox and Terrain vehicles. Owners were reporting a high rate of failures of the windshield wiper system. These failures were the same as that addressed by recall 16V-582. ODI's review of data supplied by GM as well as its own confirmed a high failure rate in model years 2014 and 2015. On March 17, 2022, GM filed a defect information report recalling all MY2014-2015 Chevrolet Equinox and GMC Terrain vehicles to remedy the potential failure of the front windshield wiper transmission assembly.General Motors is also conducting a special coverage program, N192266181, for MY2010-2012 and MY2016-2017 Chevrolet Equinox and GMC Terrain vehicles. The special coverage is for a period of 15 years or 200,000 miles, whichever comes first.Both the recall, 22V-165, and the special coverage program, N192266181, address windshield wiper system failures on the subject vehicles. The dealership will inspect the front wiper assembly for ball joint wear. Depending on the degree of wear, the wiper links will be replaced, and a water shield installed or the entire module will be replaced.In view of the recall and special coverage, ODI is closing this Engineering Analysis (EA). NHTSA reserves the right to take additional action if warranted by future circumstances.The ODI complaints cited above can be viewed at www.nhtsa.gov under the following ODI identification numbers in a separate attachment.
Visibility/wiper
On December 13, 2019, the Office of Defects Investigation (ODI) upgraded RQ18-002 to an Engineering Analysis (EA19-005) to further assess the MY2010-2016 Chevrolet Equinox and GMC Terrain windshield wiper failures. Due to a prior recall, 16V-582, addressing this issue in the MY2013 subject vehicles, MY2013 was not included in the analysis. To date, ODI had received 998 complaints with allegations of the front windshield wiper failing in adverse whether conditions, while the vehicle was in motion.General Motors (GM) initiated Safety Recall 16V-582 on August 3, 2016 to address windshield wiper failure in the Model Year (MY) 2013 Chevrolet Equinox and GMC Terrain. Failures were attributed to water and debris intruding into the windshield wiper assembly ball joints, leading to excessive wear and eventual detachment of the affected ball joint resulting in loss of windshield wiper function. ODI?s review focused on 2010-2012 and 2014-2016 Equinox and Terrain vehicles. Owners were reporting a high rate of failures of the windshield wiper system. These failures were the same as that addressed by recall 16V-582. ODI's review of data supplied by GM as well as its own confirmed a high failure rate in model years 2014 and 2015. On March 17, 2022, GM filed a defect information report recalling all MY2014-2015 Chevrolet Equinox and GMC Terrain vehicles to remedy the potential failure of the front windshield wiper transmission assembly.General Motors is also conducting a special coverage program, N192266181, for MY2010-2012 and MY2016-2017 Chevrolet Equinox and GMC Terrain vehicles. The special coverage is for a period of 15 years or 200,000 miles, whichever comes first.Both the recall, 22V-165, and the special coverage program, N192266181, address windshield wiper system failures on the subject vehicles. The dealership will inspect the front wiper assembly for ball joint wear. Depending on the degree of wear, the wiper links will be replaced, and a water shield installed or the entire module will be replaced.In view of the recall and special coverage, ODI is closing this Engineering Analysis (EA). NHTSA reserves the right to take additional action if warranted by future circumstances.The ODI complaints cited above can be viewed at www.nhtsa.gov under the following ODI identification numbers in a separate attachment.
RQ18002 · Windshield Wiper Transmission Failure
Opened Nov 2, 2018 · Closed Dec 19, 2019
Status: closed (inferred from source dates) · Visibility; Visibility/wiper; Visibility:windshield Wiper/washer; Visibility:windshield Wiper/washer:linkages; Visibility:windshield Wiper/washer:motor
On November 2, 2018, the Office of Defects Investigation (ODI) opened a Recall Query (RQ18-002) to assess the scope of Recall 16V-582.General Motors (GM) initiated Safety Recall 16V-582 on August 3, 2016 to address windshield wiper failure in the Model Year (MY) 2013 Chevrolet Equinox and GMC Terrain. Failures were attributed to water and debris intrusion into the windshield wiper assembly ball joints, leading to excessive wear and eventual detachment of the affected ball joint with an attendant loss of windshield wiper function. The recall remedy addressed these conditions with the installation of an improved windshield wiper motor/transmission assembly and the relocation of a drain hole on the Air Inlet Panel at the base of the windshield.RQ18-002 was opened to assess windshield wiper failure rates in the MY 2010-2012 and MY 2014 - 2016 Equinox and Terrain (subject vehicles).During the course of the investigation, ODI received additional consumer complaint traffic bringing its total to 602 concerning the alleged defect in the subject vehicles. In their December 20, 2018 response to ODI's Information Request (IR) Letter, GM reported 1,303 complaints related to the alleged defect in the subject vehicles. Together, these bodies of data correspond to 1,905 unique Vehicle Identification Numbers (VIN).GM stated the recalled vehicles exhibited double the warranty rate and five times the complaint rate of the subject vehicles and that continuing complaint traffic concerning the alleged defect in the subject vehicles stemmed from publicity surrounding Recall 16V-582.ODI's review of GM's data confirms the stated difference in failure rates between the recalled and subject vehicles. However, ODI believes that the subject vehicle failure rates are nevertheless elevated and that publicity alone cannot account for the continued consumer complaint traffic concerning the alleged defect in the subject vehicles. ODI is upgrading to RQ18-002 to an Engineering Analysis to compare subject vehicle failure rates and engineering practices to those in peer vehicles.The 602 ODI complaints cited can be viewed in a separate attachment.
Additional source detail variants (5)
Visibility
On November 2, 2018, the Office of Defects Investigation (ODI) opened a Recall Query (RQ18-002) to assess the scope of Recall 16V-582.General Motors (GM) initiated Safety Recall 16V-582 on August 3, 2016 to address windshield wiper failure in the Model Year (MY) 2013 Chevrolet Equinox and GMC Terrain. Failures were attributed to water and debris intrusion into the windshield wiper assembly ball joints, leading to excessive wear and eventual detachment of the affected ball joint with an attendant loss of windshield wiper function. The recall remedy addressed these conditions with the installation of an improved windshield wiper motor/transmission assembly and the relocation of a drain hole on the Air Inlet Panel at the base of the windshield.RQ18-002 was opened to assess windshield wiper failure rates in the MY 2010-2012 and MY 2014 - 2016 Equinox and Terrain (subject vehicles).During the course of the investigation, ODI received additional consumer complaint traffic bringing its total to 602 concerning the alleged defect in the subject vehicles. In their December 20, 2018 response to ODI's Information Request (IR) Letter, GM reported 1,303 complaints related to the alleged defect in the subject vehicles. Together, these bodies of data correspond to 1,905 unique Vehicle Identification Numbers (VIN).GM stated the recalled vehicles exhibited double the warranty rate and five times the complaint rate of the subject vehicles and that continuing complaint traffic concerning the alleged defect in the subject vehicles stemmed from publicity surrounding Recall 16V-582.ODI's review of GM's data confirms the stated difference in failure rates between the recalled and subject vehicles. However, ODI believes that the subject vehicle failure rates are nevertheless elevated and that publicity alone cannot account for the continued consumer complaint traffic concerning the alleged defect in the subject vehicles. ODI is upgrading to RQ18-002 to an Engineering Analysis to compare subject vehicle failure rates and engineering practices to those in peer vehicles.The 602 ODI complaints cited can be viewed in a separate attachment.
Visibility:windshield Wiper/washer
On November 2, 2018, the Office of Defects Investigation (ODI) opened a Recall Query (RQ18-002) to assess the scope of Recall 16V-582.General Motors (GM) initiated Safety Recall 16V-582 on August 3, 2016 to address windshield wiper failure in the Model Year (MY) 2013 Chevrolet Equinox and GMC Terrain. Failures were attributed to water and debris intrusion into the windshield wiper assembly ball joints, leading to excessive wear and eventual detachment of the affected ball joint with an attendant loss of windshield wiper function. The recall remedy addressed these conditions with the installation of an improved windshield wiper motor/transmission assembly and the relocation of a drain hole on the Air Inlet Panel at the base of the windshield.RQ18-002 was opened to assess windshield wiper failure rates in the MY 2010-2012 and MY 2014 - 2016 Equinox and Terrain (subject vehicles).During the course of the investigation, ODI received additional consumer complaint traffic bringing its total to 602 concerning the alleged defect in the subject vehicles. In their December 20, 2018 response to ODI's Information Request (IR) Letter, GM reported 1,303 complaints related to the alleged defect in the subject vehicles. Together, these bodies of data correspond to 1,905 unique Vehicle Identification Numbers (VIN).GM stated the recalled vehicles exhibited double the warranty rate and five times the complaint rate of the subject vehicles and that continuing complaint traffic concerning the alleged defect in the subject vehicles stemmed from publicity surrounding Recall 16V-582.ODI's review of GM's data confirms the stated difference in failure rates between the recalled and subject vehicles. However, ODI believes that the subject vehicle failure rates are nevertheless elevated and that publicity alone cannot account for the continued consumer complaint traffic concerning the alleged defect in the subject vehicles. ODI is upgrading to RQ18-002 to an Engineering Analysis to compare subject vehicle failure rates and engineering practices to those in peer vehicles.The 602 ODI complaints cited can be viewed in a separate attachment.
Visibility:windshield Wiper/washer:linkages
On November 2, 2018, the Office of Defects Investigation (ODI) opened a Recall Query (RQ18-002) to assess the scope of Recall 16V-582.General Motors (GM) initiated Safety Recall 16V-582 on August 3, 2016 to address windshield wiper failure in the Model Year (MY) 2013 Chevrolet Equinox and GMC Terrain. Failures were attributed to water and debris intrusion into the windshield wiper assembly ball joints, leading to excessive wear and eventual detachment of the affected ball joint with an attendant loss of windshield wiper function. The recall remedy addressed these conditions with the installation of an improved windshield wiper motor/transmission assembly and the relocation of a drain hole on the Air Inlet Panel at the base of the windshield.RQ18-002 was opened to assess windshield wiper failure rates in the MY 2010-2012 and MY 2014 - 2016 Equinox and Terrain (subject vehicles).During the course of the investigation, ODI received additional consumer complaint traffic bringing its total to 602 concerning the alleged defect in the subject vehicles. In their December 20, 2018 response to ODI's Information Request (IR) Letter, GM reported 1,303 complaints related to the alleged defect in the subject vehicles. Together, these bodies of data correspond to 1,905 unique Vehicle Identification Numbers (VIN).GM stated the recalled vehicles exhibited double the warranty rate and five times the complaint rate of the subject vehicles and that continuing complaint traffic concerning the alleged defect in the subject vehicles stemmed from publicity surrounding Recall 16V-582.ODI's review of GM's data confirms the stated difference in failure rates between the recalled and subject vehicles. However, ODI believes that the subject vehicle failure rates are nevertheless elevated and that publicity alone cannot account for the continued consumer complaint traffic concerning the alleged defect in the subject vehicles. ODI is upgrading to RQ18-002 to an Engineering Analysis to compare subject vehicle failure rates and engineering practices to those in peer vehicles.The 602 ODI complaints cited can be viewed in a separate attachment.
Visibility:windshield Wiper/washer:motor
On November 2, 2018, the Office of Defects Investigation (ODI) opened a Recall Query (RQ18-002) to assess the scope of Recall 16V-582.General Motors (GM) initiated Safety Recall 16V-582 on August 3, 2016 to address windshield wiper failure in the Model Year (MY) 2013 Chevrolet Equinox and GMC Terrain. Failures were attributed to water and debris intrusion into the windshield wiper assembly ball joints, leading to excessive wear and eventual detachment of the affected ball joint with an attendant loss of windshield wiper function. The recall remedy addressed these conditions with the installation of an improved windshield wiper motor/transmission assembly and the relocation of a drain hole on the Air Inlet Panel at the base of the windshield.RQ18-002 was opened to assess windshield wiper failure rates in the MY 2010-2012 and MY 2014 - 2016 Equinox and Terrain (subject vehicles).During the course of the investigation, ODI received additional consumer complaint traffic bringing its total to 602 concerning the alleged defect in the subject vehicles. In their December 20, 2018 response to ODI's Information Request (IR) Letter, GM reported 1,303 complaints related to the alleged defect in the subject vehicles. Together, these bodies of data correspond to 1,905 unique Vehicle Identification Numbers (VIN).GM stated the recalled vehicles exhibited double the warranty rate and five times the complaint rate of the subject vehicles and that continuing complaint traffic concerning the alleged defect in the subject vehicles stemmed from publicity surrounding Recall 16V-582.ODI's review of GM's data confirms the stated difference in failure rates between the recalled and subject vehicles. However, ODI believes that the subject vehicle failure rates are nevertheless elevated and that publicity alone cannot account for the continued consumer complaint traffic concerning the alleged defect in the subject vehicles. ODI is upgrading to RQ18-002 to an Engineering Analysis to compare subject vehicle failure rates and engineering practices to those in peer vehicles.The 602 ODI complaints cited can be viewed in a separate attachment.
Visibility/wiper
On November 2, 2018, the Office of Defects Investigation (ODI) opened a Recall Query (RQ18-002) to assess the scope of Recall 16V-582.General Motors (GM) initiated Safety Recall 16V-582 on August 3, 2016 to address windshield wiper failure in the Model Year (MY) 2013 Chevrolet Equinox and GMC Terrain. Failures were attributed to water and debris intrusion into the windshield wiper assembly ball joints, leading to excessive wear and eventual detachment of the affected ball joint with an attendant loss of windshield wiper function. The recall remedy addressed these conditions with the installation of an improved windshield wiper motor/transmission assembly and the relocation of a drain hole on the Air Inlet Panel at the base of the windshield.RQ18-002 was opened to assess windshield wiper failure rates in the MY 2010-2012 and MY 2014 - 2016 Equinox and Terrain (subject vehicles).During the course of the investigation, ODI received additional consumer complaint traffic bringing its total to 602 concerning the alleged defect in the subject vehicles. In their December 20, 2018 response to ODI's Information Request (IR) Letter, GM reported 1,303 complaints related to the alleged defect in the subject vehicles. Together, these bodies of data correspond to 1,905 unique Vehicle Identification Numbers (VIN).GM stated the recalled vehicles exhibited double the warranty rate and five times the complaint rate of the subject vehicles and that continuing complaint traffic concerning the alleged defect in the subject vehicles stemmed from publicity surrounding Recall 16V-582.ODI's review of GM's data confirms the stated difference in failure rates between the recalled and subject vehicles. However, ODI believes that the subject vehicle failure rates are nevertheless elevated and that publicity alone cannot account for the continued consumer complaint traffic concerning the alleged defect in the subject vehicles. ODI is upgrading to RQ18-002 to an Engineering Analysis to compare subject vehicle failure rates and engineering practices to those in peer vehicles.The 602 ODI complaints cited can be viewed in a separate attachment.
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