2003 GMC Sonoma

I TOOK MY VEHICLE TO AMREICAN TIRE DEPOT ON 5/23/18. I HAD TWO FLAT TIRES AND A BENT RIM, I EXPLAINED WHAT I NEEDED AND THEY CONFIRMED. DANIEL WHO ASSISTED ME INFORMED ME HE HAD TO SELL ME FOUR TIMES BECAUSE MY TIRES WERE WORN. I SAID THAT WAS FINE ALTHOUGH MY TIRES WERE NOT THAT BAD. I WAS CHARGED $419.80 AND TOLD TO RETURN IN A FEW DAYS TO GET THE RIM AND FOURTH TIRE, MEAN WHILE THEY WOULD PUT THE SPARE ON SO I COULD DRIVE MY TRUCK. I AGREED APPROXIMATELY ONE WEEK LATER I CALLED AND SPOKE TO DANIEL, WHO STATED HE WOULD CALL ME BACK. I WAITED A FEW DAYS WITH NO CALL BACK. I AGAIN CALLED AND ASKED TO SPEAK TO DANIEL HOWEVER HE WAS NOT IN. I ASKED TO SPEAK TO THE MANAGER AND ERIC GOT ON THE PHONE AND STATED HE WAS THE STORE MANAGER. I EXPLAINED THE SITUATION, ERIC STATED HE WOULD HAVE DANIEL CALL ME BACK THE NEXT DAY. A FEW DAYS AFTER THAT CONVERSATION I CALLED BACK AND ASKED TO SPEAK WITH THE DISTRICT MANAGER, AGAIN I GOT ERIC ON THE PHONE WHO STATED THE DISTRICT MANAGER WAS ON VACATION AND HE WAS ACTING AS THE DISTRICT MANAGER IN HIS ABSENCE. I AGAIN ENDED MY CONVERSATION WITHOUT A RESOLUTION. I THEN CALLED AL MENDOZA WHO IS THE DISTRICT MANAGER. AL STATED HE WAS NOT ON VACATION AS ERIC STATED BUT DID TAKE "A FEW" DAYS OFF. I INFORMED HIM OF THE SITUATION AND HE STATED HIS EMPLOYEES DID NOTHING WRONG, HOWEVER HE WOULD LOOK INTO IT AND GET BACK TO ME. A FEW DAYS PASSED AND NOTHING. ON 6/20/18 O RECEIVED A CALL STATING MY TIRE AND RIM WERE READY TO BE PICKED UP. I WENT TO THE STORE AT APPROXIMATELY 5:53 TO GET MY TIRE PUT ON. I WAS CHARGED AN ADDITIONAL $96.53. WHEN MY TRUCK WAS READY I WAS CALLED OVER AND GIVEN THE KEYS. I LOOKED IN THE BED OF MY TRUCK AND NOTICED MY SPARE TIRE IN THE BED OF MY TRUCK. I ASKED THEM TO PLACE MY SPARE BACK UNDER THE BED IN ITS LOCATION SINCE THAT IS WHERE THEY GOT IT FROM. THE TIRE PERSON STATED HE DID NOT HAVE THE TOOLS TO PUT THE TIRE BACK WHERE IT BELONGED. I INFORMED HIM THEY PUT IT ON MY TRUCK. JOB NOT DONE

WHILE DRIVING THE TRUCK THE BRAKES FAILED, PEDAL GOING TO THE FLOOR. TOOK THE TRUCK TO A REPAIR SHOP AND THEY STATED THAT ALL THE BRAKE LINES WERE RUSTED THROUGH, AND MORE IMPORTANTLY, WHERE THE LEAF SPRINGS ATTACHED TO THE UNDERSIDE OF THE CAR WAS COMPLETELY RUSTED AND THE TRUCK WAS UNSAFE TO DRIVE. THE SHOP COULD NOT REPAIR THE CAR, AND KNEW NO ONE LOCALLY WHO COULD REPAIR THE CAR. THERE HAVE BEEN NUMEROUS RUST ISSUES WITH THE TRUCK OVER THE YEARS AS FOLLOWS: SPARE TIRE MOUNTING RUSTED THROUGH AND THE SPARE TIRE FLEW OFF THE TRUCK IN TRAFFIC; THE FUEL LINE HAD TO BE REPLACED TWICE DUE TO RUST; AND THE REAR BRAKES RUSTED AND HAD TO BE REPLACED THREE TIMES.

TL* THE CONTACT OWNS A 2003 GMC SONOMA. THE CONTACT STATED WHILE HE DROVE 73 MPH THE VEHICLE STALLED WITHOUT WARNING. THE CONTACT WAS ABLE TO COAST ONTO THE EMERGENCY LANE. THE LOCAL MECHANIC PERFORMED A DIAGNOSTIC TEST AND WAS UNABLE TO LOCATE A FAILURE CODE. THE VEHICLE WAS TAKEN TO A SECOND DEALERSHIP FOR ADDITIONAL INSPECTION THAT ADVISED THAT THE SPARK PLUG AND THE FUEL CAP NEEDED TO BE REPLACED. THE SPARK PLUG AND FUEL CAP WAS REPLACED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE AND CURRENT MILEAGE WAS 92,984. UPDATED 07/28/14 MA UPDATED 07/29/14

THERE ARE 4 LATCHES ON 2003 GMC SONOMA TRUCK AND THREE IMPACT PERSONAL SAFETY. TAILGATE DOES NOT AS PERSON DOES NOT RIDE IN TRUCK BED. THE PASSENGER DOOR LATCHES ARE METAL. THE SIDE DOOR LATCH IS PLASTIC AND BROKE AND HAS BEEN REPLACED TWICE.BOTH TIME SAME DEFECT. IN EMERGENCY IF PERSON IN JUMP SEAT CAN'T GET OUT DUE TO DEFECTIVE DOOR LATCH. FOURTH LATCH IS SEAT RECLINES VIA LATCH. HANDLE HAS BROKE. IF SEAT RECLINES PERSON IN JUMP SEAT HAS TROUBLE EXITING VEHICLE. IF SEAT IS IN RECLINE PERSON CANNOT OPERATE VEHICLE SAFELY. LATCHES ARE PLASTIC. *TR