2013 GMC Sierra

TL* THE CONTACT OWNS A 2013 GMC SIERRA. THE CONTACT STATED THAT THE STEERING WHEEL WAS EXTREMELY LOOSE. WHEN DRIVING OVER BUMPS IN THE ROAD, THERE WAS AN ABNORMAL NOISE HEARD FROM THE STEERING COLUMN TO THE STEERING WHEEL. THE CONTACT WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 11V339000 (STEERING). THE MANUFACTURER WAS NOTIFIED. THE VEHICLE WAS NOT DIAGNOSED NOR REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 20,000. UPDATED 05/03/16*LJ THE LOCAL REPAIR SHOP, FOUND TWO SPLINE SHAFTS IN THE STEERING COLUMN WORN. THE REPAIRS WERE DONE AT NO CHARGE. UPDATED 05/05/16.*JB

THE STEERING ON THE PICKUP TRUCK STICKS, LOCKS UP FOR A MOMENT THEN FREES ITSELF. I HAVE BEEN HAVING ON AND OFF ISSUES SINCE BUT THE DEALERSHIP IS ALREADY TRYING TO GET OUT OF ANY RESPONSIBILITY ALREADY STATING THIS IS OUT OF WARRANTY AT THIS DATE. SALT LAKE VALLEY GMC HAS BEEN AWARE OF THE ISSUE SINCE DAY ONE. THIS HAS BECOME A SAFTEY ISSUE, THE VEHICLE IN QUESTION IS NOT SAFE TO DRIVE AT THIS TIME AND I AM LEFT HOLDING THE BAG FOR A MYSTERY THEY CANNOT SOLVE (OR GM IS COVERING UP YET ANOTHER PROBLEM) NOTE THIS TRUCK IS THE DURAMAX 2500.

I OWN A 2013 GMC SIERRAHD 2500 AND I AM EXPERIENCING POWER STEERING FAILURES. GMC IS REFUSING TO FIX THE PROBLEM BECAUSE THEY CANT FIND IT. GMC ALSO HAS NO PROBLEM PUTTING ME BACK ON THE ROAD IN A DANGEROUS UNSAFE VEHICLE THAT IS STILL UNDER BUMPER TO BUMPER WARRANTY. . THE FIRST EXPERIENCE WAS JUST PULLING INTO A PARKING SPOT. AS I WAS TURNING, ALWAYS TO THE LEFT, INTO THE SPOT THE POWER STEERING FAILED. ALWAYS AFTER A LONG DRIVE THIS OCCURS, TO THE TUNE OF 5 PLUS HOURS. THE POWER LOSS REPEATED ITSELF TWO MORE TIMES THAT FIRST DAY. OCCURRING WHEN I WAS COMING TO A SLOW LEFT TURN UNDER 10 MPH. I TOOK IT TO THE DEALER A COUPLE DAYS LATER AND THEY COULDN'T REPEAT THE PROBLEM SO THEY REFUSED REPAIRS. THE NEXT TIME IT HAPPENED WAS A COUPLE DAYS AGO. THIS TIME IT BEGAN WITH SLOW LEFT TURNS IN A PARKING LOT OR ON DOWNRAMPS FROM HIGHWAYS. HOWEVER THE PROBLEM GAINED INTENSITY AS I THOUGHT I COULD FEEL IT WHILE DRIVING AT HIGH SPEEDS, ALTHOUGH I DIREGUARDED THAT SINCE IT IS HARD TO TELL WHILE DRIVING 65 ON THE HIGHWAY. ONCE I REACHED MY LOCAL BACK, CURVY, MOUNTAIN ROADS, IT FAILED REPEATEDLY. ONE INSTANCE CAUSING ME TO VEER TO THE EDGE OF A SEVERE DROP OFF AND MY TIRES RUNNING OFF THE ROAD. THIS EASILY COULD HAVE BEEN A FATAL MOMENT. AGAIN AFTER A LONG DRIVE, THEY WERE UNABLE TO RECREATE THE PROBLEM. THEY INSPECTED EVERYTHING AND RESEARCHED THE ISSUE. GMC SAID THAT WILL HAPPEN WHEN HITTING THE BRAKES AT A SLOW SPEED. HOWEVER, THE FAILURE HAS NOW OCCURRED WITHOUT BRAKING AND AT A NORMAL SPEED OF ABOUT 30 MPH. GMC REFUSED TO REPLACE ANYTHING AND WOULD NOT COMPENSATE THE DEALER IF THEY DID. THUS GMC PUT ME BACK ON THE ROAD IN A DANGEROUS VEHICLE. THEY SAID THIS WAS NORMAL AND WOULD HAPPEN FROM TIME TO TIME. DESPITE ALL THEIR EXCUSES, I HAD A CONTRADICTION FOR.I DON'T UNDERSTAND WHY IT DIDN'T START TILL NOW AND WHY AM I THE ONLY ONE HAVING THE PROBLEM. *TR

POWER STEERING GEAR BOX LEAKS OIL OUT OF FRONT ADJUSTMENT NUT SEAL. AFTER THREE REPLACEMENT GEAR BOXES IT STILL CONTINUALLY LEAKS. THE LAST ATTEMPTED FIX BY A GMC DEALER ENDED WITH POWER STEERING SPRAYING ALL OVER EVERYTHING UNDER HOOD INCLUDING EXHAUST WHICH IS A SIGNIFICANT FIRE HAZARD. ALSO, WHEN FLUID LEVEL GETS LOW STEERING IS SIGNIFICANTLY HINDERED. *TR

I TOOK MY TRUCK IN FOR A GRINDING NOISE THE STEERING RACK WAS MAKING WHEN TURNING AT LOW SPEEDS, THE DEALERSHIP SAID IT WAS A POWER STEERING GEAR, COMMON PROBLEM AND THEY WOULD FIX IT BECAUSE IT WAS UNDER WARRANTY, THEY SOLVED THE PROBLEM. THE ISSUE IS THAT THE RE-MANUFACTURED PART THEY USED LEAKS, TOOK IT BACK A SECOND TIME, THEY SAID IT WAS A BAD SEAL AND THEY WOULD REPLACE THE SEAL. HAD TO TAKE IT IN A THIRD TIME BECAUSE IT LEAKED AGAIN, SO THEY SAID THEY WOULD REPLACE THE RACK AGAIN, COME TO FIND OUT, THE LAST TIME THEY HAD IT THEY REPLACED THE STEERING RACK AGAIN, SO THIS IS THE THIRD STEERING RACK THEY HAVE PUT ON A 2013 TRUCK, AND IT STILL LEAKS, THEY GAME ME A SERVICE BULLETIN THAT SAYS IT IS NORMAL FOR IT TO LEAK FROM THAT AREA AND IT GOES AWAY IN A FEW MONTHS, ALSO THE SERVICE BULLETIN SAYS A DRIP FROM THERE DOES NOT WARRANT A ACTIVE LEAK, I SAY A DRIP ON THE GROUND IS A ACTIVE LEAK. I LIVE IN TEXAS AND BY STATE LAW A VEHICLE CANNOT PASS STATE SAFETY INSPECTION WITH ANY LEAKS ON THE POWER STEERING SYSTEM. HOW DO I KNOW THAT THIS LEAK WILL EVEN GO AWAY? MY TRUCK WON'T EVEN PASS INSPECTION LATER THIS YEAR WHEN I HAVE TO GO BECAUSE OF THIS LEAK. I BELIEVE THIS IS A SAFETY CONCERN, THEY SHOULD NOT BE RE ISSUING SUCH A IMPORTANT PART TO THE STEERING SYSTEM AND IT LEAK, I HAVE FOLLOWED UP WITH GM AND SAID I WANT A BRAND NEW ON PUT ON AND NO LEAKS, IT DIDN'T LEAK WHEN I BOUGHT IT, IT SHOULDN'T LEAK NOW. I HAVE LOST FAITH IN THE RELIABILITY OF THE VEHICLE BECAUSE THEY HAVE REPLACE THE SAME PART THREE TIMES( A KEY PART TO THE STEERING SYSTEM), IT LEAKS, AND ALL THREE TIMES THE PART WAS RE-MANUFACTURED( USED), I HAVE NO IDEA HOW MANY MILES ARE ON THAT PART, THEY SHOULD BE USING BRAND NEW ONES AND NO LEAKS. *TR