2023 GMC Sierra 1500

The contact owns a 2023 GMC Sierra 1500. The contact stated that while driving at an undisclosed speed on several occasions, the pedestrian warning alert unexpectedly illuminated. The contact stated that during the failure, the braking system became inoperable and then the brakes locked up, causing the contact and a passenger to suffer whiplash. The contact stated that there were no pedestrians near the vehicle when the failure had occurred. Additionally, the contact stated that while attempting to reverse, the pedestrian detection system failed to display a warning when a pedestrian was near the vehicle, almost causing the vehicle to strike the pedestrian. The vehicle was taken to the dealer, where the contact was informed that the failure was related to an electrical anomaly and a hardware failure. The contact was advised that an over-the-air update might be issued to address the issue. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 12,000.

I brought this truck brand new. Had issues the first couple days of purchase that was a quick fix, but as time went on things got worse. Truck always stalling out, engine has been replaced once already due to a recall and months after the first replacement, it stalled out on me again in the middle of the freeway and I just got a call from the dealership that it needs another new engine! How is this right! How is this safe! I could've lost my life on every occasion it has happened.

On March 3rd 2026, I went to a doctors appointment. Halfway into the 50 minute drive, I noticed the on the infotainment screen that my GPS was still showing me being at home. It was working normally a couple days prior to parking the truck. After my Dr appointment, I did some online research and followed recommended procedure to do a hard reset of the infotainment/radio to try and refresh the signal. Didn't work so I checked the recommended fuse and it was good. Realized that the OnStar and truck's cellular/data was also not working. After more research, I found that it's a very commonly reported issue on 2022-2024 trucks. Apparently the Telematics module will freeze/glitch or fail. Took my truck down to American Chevrolet on April 13th for the Data Gateway Module recall# N242435631 and asked their service advisor if he could find out what's going on. After the recall was performed, he verified that the Telematics module is indeed dead but, because I'm at 39,000 miles, they could not fix it at no cost. The biggest reason why I've been driving this truck so frequently is because it's the safest truck we have and the Automatic Crash Response & Emergency GPS gives my girlfriend some piece of mind when traveling with our two sons. She now refuses to travel with me in the truck. I'm also upset that the cellular data is paid up until I believe March of 2027 and now I can't use services paid for but, I'm more concerned about the safety features that are no longer working. For this part to completely fail or lock up at under 40k miles is absolutely absurd. I'm going to request a Good Faith repair through GMC but, I want this to be documented. Thank you for your review of this problem.

The rear vision safety camera failed. A Red Triangle with a camera icon appeared on the infotainment screen when the vehicle was put in reverse. After testing and diagnosing the issue, the dealership determined that the rear camera suffered an internal failure and had to be replaced. The part was replaced on 3/23/26 but the dealership did not give me the failed camera back. There was no advance notice or warning leading up to the failure.

This complaint involves a sudden failure of my vehicle’s Anti-Lock Braking System (ABS) and Forward Collision Warning system, both of which are critical safety systems. While driving my [XXX] son to school, multiple warning lights suddenly appeared on the dashboard without any prior indication of a problem. The vehicle displayed a warning message instructing me not to exceed 36 miles per hour, and several system alerts activated simultaneously, my ABS brake system failed and a transmission failure warning. These issues appeared suddenly while the vehicle was in normal operation. Prior to this incident, the vehicle had been functioning perfectly. The evening before, I had driven the vehicle to pick up my son from wrestling practice with no issues. The following morning, during a routine trip to school, these critical safety warnings appeared without warning. Because the warnings involved the braking system, I immediately took the vehicle to Beach Buick GMC for inspection. The dealership diagnosed the issue as a software failure affecting the braking system and informed me that the vehicle required a software update and system download in order to restore proper operation of the brakes and related safety systems. I was required to pay over $300 for this repair because my vehicle is approximately 3,000 miles outside of the warranty period. However, I believe a failure involving the braking system and safety warnings should not occur suddenly in a properly functioning vehicle and should not be treated as a normal maintenance expense. I contacted **General Motors customer service to ask why a failure involving a critical safety system would not be covered or investigated further. The only explanation provided was that the vehicle was outside of the warranty period. I requested a written explanation of their decision for my records, but I was told that providing written explanations is against company policy. I have more to say but I am out of characters... INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMA

On Saturday at approximately 5:30 p.m., while driving on a two-lane city street with vehicles around me, my GMC Sierra began malfunctioning. The gauges flickered, warning lights appeared, and a transmission warning activated. As I attempted to safely pull over, the vehicle began stuttering and then completely stalled in the middle of traffic. Cars swerved and honked to avoid hitting me. Fortunately, no collision occurred, but the situation was extremely dangerous and frightening. AAA towed the vehicle to the GMC dealership. When I informed them of the incident, I received a text asking whether an over-the-air update had been performed prior to the stall. I confirmed the vehicle had received an update within the past three months. I was then told there is a bulletin stating that after an over-the-air update, the vehicle may suddenly lose communication with multiple modules and stall. The foreman indicated this was likely the cause and that they were consulting Technical Assistance. I asked when it is considered safe to drive a GMC vehicle following an update, as I was never warned that the vehicle could suddenly lose power and stall without notice. I was told they were investigating further. Yesterday, I was informed that engineering directed them to replace the ECM (Engine Control Module) and the Fuel Pump Control Module, with the ECM expected to arrive next Wednesday. I have not been given a confirmed timeline for completion. This appears to be a serious and known issue within GMC, yet there has been no recall and no warning provided to consumers. I was unknowingly driving a vehicle susceptible to sudden and complete power loss. This failure placed my life, my family, and the safety of others at significant risk.

The vehicle has experienced repeated incidents of sudden reduced engine power and loss of acceleration while driving. On multiple occasions, while traveling at highway speeds, the vehicle failed to respond normally to throttle input and would not accelerate as commanded and loss of power steering making it difficult to turn the steering wheel and apply brakes. One incident resulted in throwing my truck off the road and luckily we nearly avoided a multi car collision and potential pile with my wife, 8yr old daughter and newborn son in the vehicle at high speeds up to 60/70+ mph but despite avoiding a major life threatening accident to us and other drivers, resulted in striking objects, glass and debris on the side of the road causing damage to my vehicle and then sliding to a complete stop in the ditch off the highway. This creates a hazardous driving situation, particularly when merging into traffic or attempting to maintain speed with surrounding vehicles, increasing the risk of collision. The malfunction appears related to the engine, electrical system, and powertrain. During at least one dealership visit, the reduced power condition was recreated and confirmed by service personnel. However, despite multiple warranty repair attempts, the issue continues to reoccur intermittently. Warning messages have appeared at times, including reduced engine power notifications and check engine indicators, though the condition has also occurred without advance warning. The intermittent nature of the defect makes it unpredictable and unsafe. The vehicle has been out of service for more than 30 cumulative days for warranty-related defect repairs related to this and other electrical issues. Multiple repair attempts have not permanently corrected the condition. The vehicle remains available for inspection upon request. Due to the unpredictable loss of acceleration and prior safety incidents, there are ongoing concerns regarding safe operation of the vehicle.

I was driving on an overpass and suddenly loss propulsion in my vehicle. My vehicle stopped all of a sudden and while driving, leaving me stranded in the middle of the roadway blocking traffic. Numerous motorists stopped to give a hand but the vehicle would not switch gears from PARK, to neutral to even give me a hand moving the vehicle out of the roadway to the side/shoulder. Due to this issue, authorities were dispatched to my location to conduct traffic control and subsequently called in aide of a tow truck to safely move my vehicle to a better location. I used OnStar in my vehicle and also spoke with a representative who notated the incident and I was advised that a tow truck would take approximately 90 mins to 2 hours to reach me. In this instance, that was too long of a wait for events going wrong with the vehicle itself and was subsequently transferred from the roadway to a GMC dealership, namely Group 1 South on the Gulf Freeway. They are handling my repairs and have diagnosed that the engine needs to be completely replaced and are in the process of repairs. If any information is needed regarding status or repairs, please contact the dealership directly as I do not have any physical or written information on the status of my vehicle. Attached is the towing receipt.

The contact owned a 2023 GMC Sierra 1500. The contact stated that while the vehicle was parked on the driveway, it caught on fire. The contact was inside the residence when a passerby knocked on the door and informed the contact of the fire. A neighbor helped extinguish the fire. When the contact stepped outside, the flames were by the instrument panel; the flames had risen to the rooftop. The front windshield was shattered. The fire was contained to the cabin. The fire department was called. The contact stated that weeks before the fire started, an abnormal sound could be heard coming from the engine. The contact removed the battery from the vehicle. The vehicle was not insured. The manufacturer was not made aware of the failure. The failure mileage was unknown.