1994 GMC Sierra 1500

TL*THE CONTACT OWNS A 1994 GMC SIERRA 1500. WHILE DRIVING THROUGH A RAINSTORM AT 30 MPH, THE WINDSHIELD WIPERS STOPPED FUNCTIONING. THEY WOULD WORK INTERMITTENTLY. THE CONTACT CALLED THE MANUFACTURER WAS ADVISED TO TAKE THE VEHICLE TO THE LOCAL DEALERSHIP TO HAVE IT REPAIRED. THE CONTACT WAS ALSO INFORMED THAT HER VEHICLE WAS NOT INCLUDED IN RECALL 98V150001 (VISIBILITY: WINDSHIELD WIPER/WASHER). THE VEHICLE HAD NOT BEEN TAKEN TO THE DEALERSHIP AND HAD NOT BEEN REPAIRED AT THE TIME OF THE COMPLAINT. THE CURRENT AND FAILURE MILEAGES WERE APPROXIMATELY 170,000.

FOR SEVERAL YEARS, MY WIPERS WOULD INTERMITTENTLY STOP. ON MORE THAN ONE OCCASION IT NEARLY CAUSED A SEVERE ACCIDENT. LATELY THE WIPERS CEASED ALTOGETHER. IN THE COURSE OF SEARCHING ON THE INTERNET FOR THE POSSIBLE PROBLEM, I DISCOVERED THERE WAS A RECALL BECAUSE OF THIS SITUATION IN 1998, OF WHICH GMC NEVER NOTIFIED ME (EVEN THOUGH I AM THE ORIGINAL OWNER). I ATTEMPTED TO HAVE THIS REMEDIED THROUGH A LOCAL DEALER, HARCO AUTO PARK IN ABERDEEN, MARYLAND. BECAUSE OF THE AGE OF MY VEHICLE, AND THE NEWNESS OF THEIR COMPUTER SYSTEM, THEY SAID MY VEHICLE WAS NOT IN THEIR COMPUTER AND THEY COULD NOT HELP ME. THEY ADVISED ME TO CALL GM CUSTOMER SERVICE (BUT THEY WOULD NOT PROVIDE ME THE PHONE NUMBER). I CONTACTED GM CUSTOMER SERVICE. THEY HAD MY VEHICLE'S VIN IN ONE COMPUTER, BUT NOT THE OTHER. I DESCRIBED THE SITUATION AND PROVIDED THE RECALL CAMPAIGN NUMBER (98V150001). THEY DIDN'T HAVE IT IN THEIR COMPUTER. THEY PUT ME ON HOLD AND CALLED HARCO TO SEE IF THEY HAD A HARD COPY OF THE RECALL. HARCO DID NOT. THEY TOLD ME THEY COULD NOT HELP ME. I OFFERED TO EMAIL THE NOTICE I FOUND ON THE INTERNET TO THE REPRESENTATIVE AT GM CUSTOMER SERVICE. HE SAID "WE DON'T HAVE EMAIL" (UNBELIEVABLE, IT'S 2006). I GAVE HIM A WEBSITE. HE SAID THERE'S NOTHING GM CAN DO. I ASKED "DO YOU DENY I OWN THIS VEHICLE?" HE DID NOT DENY IT. I ASKED "DO YOU DENY THAT THIS RECALL EXISTS?" HE DID NOT DENY IT. SO I SAID THERE WAS A RECALL IN 1998, GMC FAILED TO NOTIFY ME OF IT, I FIND OUT ABOUT IT ON THE INTERNET AND SEEM TO BE EXPERIENCING THE PROBLEM DESCRIBED (AND HAVE BEEN FOR AT LEAST 5 YEARS AND IT IS GROWING WORSE), YET THERE IS NOTHING GMC INTENDS TO DO ABOUT IT. HE SAID HE WAS SORRY, BUT NO. BECAUSE IT'S NOT IN THEIR NEW COMPUTER SYSTEM THERE IS NOTHING GMC CAN DO. NOW I'VE GOT TO GET THIS REPAIRED AT MY EXPENSE EVEN THOUGH THERE WAS A RECALL. HIGHLY UNFAIR! *NM