2019 GMC Acadia

The touch Display screen. It has started to constantly go through every setting on the car while driving. I’ve tried turning the screen off. It works for a few minutes and then turns itself back on. It will change radio stations. It will make phone calls if a phone is detected. It is a constant distraction while driving GMC is obviously aware of the problem. You can call a service center. They will tell you that it happens all the time and that the part will cost you around 800$ not including service charges. With how many people depend on display screens in today’s technological ways. It’s only a matter of time before a serious accident occurs from this, if not already that hasn’t been reported. Also this affects more than just my vehicle. It’s across most of GMC models. Several public forums related to this issue.

On 9/24/23, I was driving both locally & the highway in S. I., NY. Suddenly the Adaptive Cruise Control feature shut off & on repeatedly & kept flashing (Adaptive Cruise Control unavailable) almost causing an accident, then I pulled over and shut off the system. The next day on (9/25/23) I brought the car to GMC & Buick Dealership at 1855 Hylan Blvd, S.I. N.Y. 10306. After a couple of hours, the manager Carlos Mercado tells me they need to do further testing tells me to come back on 10/04/23. I arrive at 9:00am for my appt. After three hours, I asked him what’s going on? He tells me that there are two Modular’s in the vehicle & needs to be reprogramed & updated. He says the mechanic that was working on it can’t do it & to come back. I knew at that point I was being scammed. On 10/11/23 at 10:15am he comes & tells me the vehicle is ready. I go to the register tells me at first was $671.00. I said for what? It’s outrageous! He says oh it’s electrical. I asked him did you replace any parts? He says no. replace any wires? He says no. I said if this was a recall I wouldn’t pay for it because its a safety issue. So he must have felt guilty and says I give you a discount & the price now is $555.56. So I says to him this is a lot of money for this. He tells me it was labor. I said to him I have been watching the whole time that the vehicle would sometimes be in the service area & the parking lot with the mechanic hardly working on it. I said to him do you think I’m a fool because I’m a woman unaccompanied by a man you take advantage of me. So they would not release the car unless I pay for it which I did with a credit card. On 10/12/23, I filed a complained with GM for a full refund, and explained that the program was faulty & only need an update and I was contacted by Charlie from the Executive team on 10/17/23. Tells me he will reach out to the dealer. On 10/23/23 he tells me they can only offer $250 in reward points which I declined, because they know I wont use it.

"shift to park" warning message. Unable to shut vehicle off or leave vehicle. Shifter is in the Park position but vehicle does not recognize it is in Park and will not shut off. Vehicle has never been in an accident. No residual code. Dealer will assess but not covered under any existing warranty or recall. Out of pocket expense. TSB 18-NA-297; replaced by 19-NA-206.

I placed the car into Park and the Shift to Park indicator light came on even though the car was in park. I was unable to turn the car off. I had to shift the car in and out of gear and sometimes drive the vehicle to finally get Shift to Light off and be able to turn off the car. This happened 3 times within one week. I read of numerous instances on-line where this same condition occurred in other GM vehicles. I took to Joseph GMC for repair and was charged $855.12 for repair since the car was out of warranty. (The car only had 28,058 at time of service.)

After noticing my AC was not cooling, I began receiving a “steering assist is reduced drive with care” notice every time my car was started. My car is more difficult to steer. It has been assessed by a certified mechanic and found that the coolant temperature probe is malfunctioning and the ECM will either need to be fixed or replaced. Due to malfunctioning power steering, I do not feel safe driving this vehicle until it is fixed.