2019 GMC Acadia

When attempting to park vehicle, the alert "Shift to Park" populates and the car will not completely shut down. This happens sporadically and can take up to 15 minutes to get vehicle in the right position to completely park and shut off. If it's not in the proper park position, the car can continue running, battery drainage and possible roll out of place. This also causes issues with the transmission not shutting off. I have not had this particular vehicle inspected, but contact with dealer service departments confirms continued complaints of this issue and it has not been addressed by GMC/General Motors. Problem has been occurring at various times over last 3 years.

During a routine oil and filter change the technician noted that the "rear tow links are excessive play in them." Several GMC vehicles have had numerous recalls to tow links over the years. Dealership suggested the repair and confirmed services were not covered under warranty. After further research into the repair there are countless forums and complaints about GMC vehicles needing tow link replacement. Photos of the original tow links show minimal wear and tear.

What component or system failed or malfunctioned, and is it available for inspection upon request? The Infotainment system continuously changes screens without being touched. No matter what screen is displayed, it will change on it's own to various other screens. How was your safety or the safety of others put at risk? While I was driving I was using my GPS via CarPlay and the directions were displayed on the Infotainment screen. The screen started changing to other screens and at one point changed to the back up camera. I was almost in an accident because I was unable to see the directions and frightened and confused when the back up camera appeared while I was going forward on the highway. Has the problem been reproduced or confirmed by a dealer or independent service center? Yes, I took the car to the dealership while it was still under warranty and they told me it was due to me using CarPlay and that my iPhone just needed to be updated. I updated my phone and the problem never went away. So now I've stopped using CarPlay and the problem is still occurring. Has the vehicle or component been inspected by the manufacturer, police, insurance representatives or others? Only the dealership. Were there any warning lamps, messages or other symptoms of the problem prior to the failure, and when did they first appear? No warnings. The problem first appeared in late 2020 early 2021. I have a video recording of the issue as well. Also when I Google the issue lots of other owners are complaining of the same issue.

I would put my car in park but it would not let me turn the engine off, I would put it back in drive and then park again but it wouldn’t let me turn the engine off. I displayed a message that I needed to put the car in park. I repeated the process and then later it would let me turn the engine off. This happened several times. I took it to my car dealer and they fixed the problem but I had to pay for the repair. They said if there was a recall, they would refund my money. I saw where this same problem was a recall for my vehicle up to 2018. My car is a 2019.

My vehicle just hit 39K miles, it has all of a sudden started giving me a Shift Into Park warning. The sensor is not registering that its in park and will not let you turn car off. There is a recall on the 2017-2018 vehicles for this issue and but many report an issue with the 2019, when I called GMC they would not fix. How to we go about having this included in the recalls?