2018 GMC Acadia

2018 GMC ACADIA VIN [XXX] MY CAR HAS 41,000 MILES. WHEN I PARK AND TRY TO SHUT MY CAR OFF A MESSAGE POPS UP THAT SAYS "SHIFT TO PARK". IT WILL NOT ALLOW ME TO SHUT MY CAR OFF BECAUSE IT DOES NOT IDENTIFY THAT IT IS IN FACT IN PARK. TODAY IT TOOK ME 15 MINUTES OF TURNING MY CAR OFF AND ON AND SHIFTING IN AND OUT OF PARK TO GET IT OFF. TWO DAYS AGO MY CAR STARTED TO ROLL BACKWARDS AS IF IT WERE IN NEUTRAL. THIS IS A SERIOUS SAFETY HAZARD AND NEEDS TO BE RECALLED! INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

GMC ACADIA "SHIFT TO PARK". THE SUVS FAIL TO DETECT WHEN THE GEAR SHIFT LEVER IS MOVED TO PARK. THE DASH BOARD SHOWA A MESSAGE ON THE INSTRUMENT CLUSTERS THAT SAYS SHIFT TO PARK EVEN THOUGH THE GEAR SHIFT LEVERS ARE ALREADY IN PARK. IN ADDITION TO LOSING THE ABILITY TO SHUT OFF AND LOCK THE SUVS, I WAS UNABLE TO TURN THE SUV OFF AFTER ATTEMPTING TO DO SO SERVERAL TIMES.

GMC ACADIA WILL NOT REGISTER WHEN THE DRIVER SHIFTS THE GEARS INTO PARK. AN ERROR MESSAGE 'SHIFT TO PARK' IS SHOWN ON THE DASHBOARD EVEN THOUGH THE GEAR IS IN PARK. THE DRIVER IS UNABLE TO TURN THE CAR OFF BECAUSE OF THE ERROR MESSAGE. IT TAKES SEVERAL TURNS OF SWITCHING THE CAR ON AND OFF AND FLIPPING THROUGH ALL THE GEARS IN ORDER FOR THE MESSAGE TO DISAPPEAR SO THAT THE CAR TURNS OFF. THE CAR WAS TAKEN TO THE DEALER ON JUNE 26 FOR REPAIRS AND HAS BEEN SITTING THERE OVER A MONTH BECAUSE THEY ARE UNABLE TO CORRECT THE ISSUE.

TL* THE CONTACT OWNS A 2018 GMC ACADIA. WHEN THE VEHICLE WAS TURNED OFF, THE INSTRUMENT PANEL REMAINED ILLUMINATED AND "PUT THE VEHICLE IN PARK" WAS DISPLAYED. AS A RESULT, THE BATTERY DIED. THE CONTACT CALLED RENO BUICK GMC CADILLAC AT 775-333-0000 (LOCATED AT 900 KIETZKE LN, RENO, NV 89502) AND SCHEDULED A DIAGNOSTIC APPOINTMENT. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND STATED THAT THERE WAS NO RECALL. THE CONTACT WAS REFERRED TO THE DEALER. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 37,000.

WHILE STATIONARY, INSTRUMENTS SHOW A SHIFT TO PARK MESSAGE, EVEN THOUGH THE CAR WAS IN PARK. ACADIA WOULD NOT FULLY TURN OFF UNTIL THIS MESSAGE IS NOT PRESENT. THE ONLY WAY FOUND TO HAVE THE MESSAGE CLEAR IS TO CONTINUALLY SHIFT FROM DRIVE TO PARK UNTIL IT RECOGNIZES THAT THE CAR IS INDEED IN PARK. THIS HAPPENS REPEATEDLY - 8 OUT OF 10 TIMES I DRIVE MY CAR.

TL* THE CONTACT OWNS A 2018 GMC ACADIA. WHEN THE CONTACT TURNED OFF THE VEHICLE AND REMOVED THE KEY FROM THE IGNITION, THE VEHICLE'S WARNING SENSOR WENT OFF, THE RADIO REMAINED ON, AND THE AUTOMATIC DOOR LOCKS FAILED. AS A RESULT, THE CONTACT WAS UNABLE TO LOCK THE VEHICLE. THE VEHICLE WAS TAKEN TO GREAT LAKES GMC BUICK (2824 N RIDGE RD E, ASHTABULA, OH 44004, (440) 319-3925) WHERE IT WAS DIAGNOSED THAT THERE WAS A SENSOR FAILURE; HOWEVER, THE REMEDY WAS NOT AVAILABLE DUE TO A SHORTAGE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED. THE FAILURE MILEAGE WAS 21,000.