2017 GMC Acadia

TL* THE CONTACT OWNS A 2017 GMC ACADIA. THE CONTACT STATED THAT UPON PULLING INTO HIS DRIVEWAY AT 10 MPH, THE CVC AXLE DETACHED FROM THE VEHICLE. THE CONTACT RESEARCHED AND DISCOVERED NHTSA CAMPAIGN NUMBER: 17V516000 (POWER TRAIN) WHICH HE LINKED TO THE FAILURE. THE CONTACT CALLED JONES MOTOR COMPANY (545 FLORENCE RD, SAVANNAH, TN 38372) AND HAD THE VEHICLE TOWED TO THAT DEALER. THE CONTACT WAS INFORMED THAT HE HAD TO PAY A DIAGNOSTIC FEE TO DETERMINE THE FAILURE. THE CONTACT DECLINED THE DIAGNOSTIC FEE AND THE VEHICLE REMAINED IN THE POSSESSION OF THE DEALER. THE VEHICLE WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 17V516000 (POWER TRAIN). THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 75,680. THE VIN WAS NOT INCLUDED.

WHEN SHUTTING VEHICLE OFF AFTER PLACING IN PARK THE DISPLAY PANEL SHOWS A MESSAGE TELLING DRIVER TO SHIFT TO PARK. THE VEHICLE ENGINE WILL SHUT OFF BUT THE ELECTRICAL SYSTEM WON'T SHUT DOWN UNTIL THE BATTERY PROTECTION TIMER SHUTS EVERYTHING OFF. DOORS DON'T WANT TO LOCK BUT WILL EVENTUALLY AS WELL. THIS OCCURRED PREVIOUSLY WHEN THE VEHICLE WAS ABOUT 18 MONTHS OLD AND THE DEALER MADE A REPAIR CONSISTENT WITH THE MANUFACTURERS TSB THAT WAS ISSUED. THE VEHICLE IS NOW OUT OF WARRANTY AND THE DEALER IS TRYING TO GET GM TO PARTICIPATE IN THE REPAIR BUT IT'S BEEN 3 WEEKS WITH NO ANSWERS.

THE 2017 GMC ACADIA I OWN WILL NOT RECOGNIZE WHEN THE VEHICLE IS IN PARK. IT STATES TO MOVE TO PARK TO SHUT THE VEHICLE OFF WHEN THE VEHICLE IS ALREADY IN PARK. THIS HAPPENS WHEN TRYING TO SHUT OFF THE VEHICLE BUT I AM UNABLE TO BECAUSE OF THE "SHIFT TO PARK" WARNING. I HAVE TO PUSH THE STICK FORWARD AND TURN THE CAR ON AND OFF SEVERAL TIMES FOR THE MESSAGE TO DISAPPEAR. HAD THIS FIXED BY GMC BUT THEY REFUSED TO COVER UNDER POWERTRAIN WARRANTY.

TL* THE CONTACT OWNS A 2017 GMC ACADIA. THE CONTACT STATED THAT THE VEHICLE FAILED TO SHIFT INTO PARK MAKING IT DIFFICULT TO SHUT-OFF THE VEHICLE. THE CONTACT STATED THAT THE ENGINE FAILED TO SHUT-OFF SOMETIMES AND WOULD NOT ALLOW THE DRIVER TO LEAVE THE VEHICLE. THE SHIFT TO PARK MESSAGE WAS DISPLAYED ON THE INSTRUMENT PANEL. THE FAILURE RECURRED SEVERAL TIMES. THE VEHICLE WAS TAKEN TO RIVERHEAD BUICK GMC DEALER LOCATED AT 1423 OLD COUNTRY RD, RIVERHEAD, NY 11901, WHERE THE TECHNICIAN REPLACED THE WIRING HARNESS HOWEVER, THE FAILURE RECURRED. THE VEHICLE WAS TAKEN BACK TO THE SAME DEALER WHO REPLACED AN UNKNOWN PART IN THE GEAR SHIFTER. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND PROVIDED A CASE NUMBER. THE CONTACT STATED THAT THE VEHICLE WAS REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 29,000.

SHIFT TO PARK MESSAGE ON THE INFO PANEL AND CAR DID NOT GO INTO PARK AND BEGAN ROLLING AWAY. HAD TO TURN CAR BACK ON TO SHIFT INTO PARK. ON OCCASION, IT REQUIRES MULTIPLE START/STOPS. THIS IS SAFETY ISSUE IN THAT IF YOU THINK YOU'RE IN PARK THE VEHICLE CAN ROLL AND POTENTIALLY HURT SOMEONE BECAUSE IT'S NOT ACTUALLY IN PARK. THE CAR WAS STATIONARY WHEN THE PROBLEM OCCURRED.

THE "SHIFT TO PARK" WARNING MESSAGE SHOWS UP AND WON'T PERMIT CAR TO BE SHUTOFF. VEHICLE IS STOPPED AND AT REST AND IS PLACED IN "PARK" AS DESIGNATED BY SHIFT LEVER LIGHT AND DASHBOARD INDICATORS, AND THE AUTO DOOR UNLOCK FEATURE ACTIVATED CORRECTLY WHEN PLACED IN PARK. ON 9/21/20, IT TOOK ME ABOUT 10 MINUTES OF TRYING DIFFERENT POSITIONS AND BY PHYSICALLY MOVING VEHICLE TO A DIFFERENT PARKING SPACE . PROBLEM OCCURS SPORADICALLY. THIS SAME PROBLEM HAS OCCURRED A TOTAL OF ABOUT 5 TIMES IN THE LAST 2 WEEKS BUT NOT AS SEVERE AS THIS LAST TIME. VEHICLE WAS PREVIOUSLY SERVICED 11/2019, WHEN VEHICLE WAS UNDER WARRANTY WITH 10,062 MILES FOR THE SAME ISSUE IN WHICH THE DEALER REPLACED A SHIFTER HARNESS. NOW, 9/21/20, 10 MONTHS LATER, AND 12,400 MILES, THE SAME PROBLEM HAS RE-EMERGED. THE VEHICLE IS NOW OUT OF WARRANTY. THIS IS OBVIOUSLY A MANUFACTURING OR ENGINEERING DEFECT.