NHTSA owner reports · September 18, 2026 snapshot.
Unknown Or Other complaints
21 reportsClear category filter45,000 miles · Aug 5, 2020
Unknown Or Other
SERVICE SIDE DETECTION SYSTEM PROBLEM BULLETIN NO. 16-NA-178 --- AS DESCRIBED GM HAS A MOISTURE PROBLEM GETTING IN TO THE SENSORS-- HOW EVER THEY REFUSED TO REPAIR MINE COMPLETELY, IN FACT CAN NOT GET A WIRING HARNESS TO PREVENT THIS PROBLEM FROM RE-OCCURING. SOME SONG AND DANCE ABOUT MY VEN IS NOT INCLUDED IN THIS--HOW EVER I…
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SERVICE SIDE DETECTION SYSTEM PROBLEM BULLETIN NO. 16-NA-178 --- AS DESCRIBED GM HAS A MOISTURE PROBLEM GETTING IN TO THE SENSORS-- HOW EVER THEY REFUSED TO REPAIR MINE COMPLETELY, IN FACT CAN NOT GET A WIRING HARNESS TO PREVENT THIS PROBLEM FROM RE-OCCURING. SOME SONG AND DANCE ABOUT MY VEN IS NOT INCLUDED IN THIS--HOW EVER I HAD TO HAVE IT REPAIRED MULTABLE TIMES?? HELP? A CAR BESIDE YOU AND DETECTION DOES NOT ALERT YOU- THAT IS WHY YOU PURCHASED IT!
NHTSA ODI #11343494
95,000 miles · Oct 9, 2018
Air BagsPower TrainUnknown Or Other
MY TRANSMISSION HAS BEEN ACTING UP SINCE 50,000 MILES A/C ACTING UP SINCE 70,000 MILES AIR BAG LIGHT KEEPS COMING ON DEALERSHIP WANTS TO CHARGE ME FOR WARRANTY WORK ONE DEALERSHIP REFUSE TO WORK ON MY CAR
NHTSA ODI #11139242
74,000 miles · Apr 4, 2018
Unknown Or Other
SIDE DETECTION MODULE/SYSTEM FAILURE DUE TO ENVIRONMENTAL EXPOSURE CAUSED THE INDICATORS TO REMAIN ON CONSTANTLY GIVING OPERATOR FALSE SENSE OF VEHICLE IN BLIND SPOT. ISSUE APPEARED TO AFFECT OTHER MONITORING AND SAFETY SYSTEMS ON THE VEHICLE CAUSING ERRONEOUS INDICATORS AND APPARENT INTERMITTENT AND RANDOM SYSTEM RESETS OF THE …
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SIDE DETECTION MODULE/SYSTEM FAILURE DUE TO ENVIRONMENTAL EXPOSURE CAUSED THE INDICATORS TO REMAIN ON CONSTANTLY GIVING OPERATOR FALSE SENSE OF VEHICLE IN BLIND SPOT. ISSUE APPEARED TO AFFECT OTHER MONITORING AND SAFETY SYSTEMS ON THE VEHICLE CAUSING ERRONEOUS INDICATORS AND APPARENT INTERMITTENT AND RANDOM SYSTEM RESETS OF THE BCM(?) ULTIMATELY RESULTING IN A COMPLE SHUT DOWN OF THE VEHICLE. ALTHOUGH SHUTDOWN OCCURRED WHILE PARKED (EVEN REMOTE ACCESS WOULD NOT WORK) IT IS UNCLEAR IF SAME COULD OCCUR WHILE AT HIGHWAY SPEED.
NHTSA ODI #11083216
54,000 miles · Jul 28, 2017
Power TrainUnknown Or Other
MY ACADIA ENGINE LIGHT CAME ON WHEN I PUT IT IN DRIVE WON'T GO ANYWHERE. ACADIA DOORS KEEP UNLOCKING AND LOCKING WAS AT MY HOUSE IN DRIVEWAY. ENGINE LIGHT WENT OFF EVERYTHING IS FINE. TOOK IT TO DEALERSHIP AND THEY SAID IT'S THE TRANSMISSION MODULE MAKING CAR THINK IT'S IN PARK BUT CAN'T FIX IT UNLESS MY ENGINE LIGHT IS ON WHEN …
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MY ACADIA ENGINE LIGHT CAME ON WHEN I PUT IT IN DRIVE WON'T GO ANYWHERE. ACADIA DOORS KEEP UNLOCKING AND LOCKING WAS AT MY HOUSE IN DRIVEWAY. ENGINE LIGHT WENT OFF EVERYTHING IS FINE. TOOK IT TO DEALERSHIP AND THEY SAID IT'S THE TRANSMISSION MODULE MAKING CAR THINK IT'S IN PARK BUT CAN'T FIX IT UNLESS MY ENGINE LIGHT IS ON WHEN I GET IT TO THEM. QUESTION FROM ME IS IF IT'S THINKING IT'S IN PARK WHAT IF I'M DRIVING 55 AND IT THINKS IT'S IN PARK I'LL WRECK. I FEEL MY FAMILY IS DRIVING IN A DANGEROUS VEHICLE THAT THE DEALERSHIP KNOWS WHAT'S WRONG AND WHERE THE PROBLEM RESIDES BUT WON'T FIX BECAUSE MY ENGINE LIGHT ISN'T ON. THAT DOESN'T MAKE A BIT OF SENSE TO ME
NHTSA ODI #11011190
50,720 miles · Jun 9, 2017
EnginePower TrainUnknown Or Other
WHILE DRIVING THE CAR IT LOST POWER, ALL THE DASH LIGHT WENT OFF, THEN THE POWER STEERING SHUT DOWN, WHILE DRIVING 45 MILES AN HR. ONCE ABLE TO PULL OVER, THE CAR SHUT DOWN AND COULD NOT START BACK UP. THE KEY WOULD NOT COME OUT OF IGNITION. HAD IT TOWED TO THE LOCAL DEALER THE CAR WAS BOUGHT FROM. THEY REPORTED IT WAS THE ENGIN…
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WHILE DRIVING THE CAR IT LOST POWER, ALL THE DASH LIGHT WENT OFF, THEN THE POWER STEERING SHUT DOWN, WHILE DRIVING 45 MILES AN HR. ONCE ABLE TO PULL OVER, THE CAR SHUT DOWN AND COULD NOT START BACK UP. THE KEY WOULD NOT COME OUT OF IGNITION. HAD IT TOWED TO THE LOCAL DEALER THE CAR WAS BOUGHT FROM. THEY REPORTED IT WAS THE ENGINE CONTROL MODULE WHICH THEY REPLACED BUT THE CAR STILL WILL NOT TURN ON. NOW THE SAY IT IS AN ELECTRICAL SHORT AND CAN'T FIND IT.. THIS CAR IS DANGEROUS TO DRIVE AS THIS IS THE SECOND TIME THIS HAS HAPPENED AND WE FEEL THAT THEY ARE JUST GIVING US THE RUN AROUND. THIS CAR HAS BEEN IN THE SHOP MULTIPLE TIMES AND NEVER FIXED PROPERLY
NHTSA ODI #10994131
29,500 miles · Mar 3, 2017
Unknown Or Other
WHILE ON A HIGHWAY USING THE INTELLILINK NAVIGATION SYSTEM SUDDENLY THE ICONS FROM ANOTHER SCREEN, THE RADIO CONTROLS APPEARED OVER THE TOP OF THE NAVIGATION MAP. I COULDN'T SEE THE MAP ANYMORE AND DIDN'T KNOW WHEN OR WHERE TO TURN. NOTHING I DID FIXED IT EXCEPT TO PULL OVER ON THE SIDE OF THE ROAD AND TURN OFF THE CAR AND TURN …
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WHILE ON A HIGHWAY USING THE INTELLILINK NAVIGATION SYSTEM SUDDENLY THE ICONS FROM ANOTHER SCREEN, THE RADIO CONTROLS APPEARED OVER THE TOP OF THE NAVIGATION MAP. I COULDN'T SEE THE MAP ANYMORE AND DIDN'T KNOW WHEN OR WHERE TO TURN. NOTHING I DID FIXED IT EXCEPT TO PULL OVER ON THE SIDE OF THE ROAD AND TURN OFF THE CAR AND TURN IT BACK ON AGAIN. THIS IS VERY DANGEROUS BECAUSE ONE MIGHT TURN ON A ONE WAY ROAD OR IN TO A CRIME RIDDEN NEIGHBORHOOD.
NHTSA ODI #10958448
45,000 miles · Feb 10, 2017
Unknown Or Other
I HAVE REPLACED A SENSOR IN MY REAR BUMPER TWICE NOW. THE SECOND TIME GMC ALSO HAD TO INSTALL A NEW "WATERPROOF HARNESS" TO KEEP WATER FROM SATURATING THE SENSOR. THE SENSOR IS DIRECTLY RELATED TO THE BLIND-SPOT MONITOR SYSTEM. WHEN THE SENSORS BECOME SATURATED, THE SYSTEM NO LONGER WORKS. AFTER HABITUALLY RELYING ON THIS SYSTEM…
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I HAVE REPLACED A SENSOR IN MY REAR BUMPER TWICE NOW. THE SECOND TIME GMC ALSO HAD TO INSTALL A NEW "WATERPROOF HARNESS" TO KEEP WATER FROM SATURATING THE SENSOR. THE SENSOR IS DIRECTLY RELATED TO THE BLIND-SPOT MONITOR SYSTEM. WHEN THE SENSORS BECOME SATURATED, THE SYSTEM NO LONGER WORKS. AFTER HABITUALLY RELYING ON THIS SYSTEM, IT BECOMES A DANGER WHEN YOU DO NOT REALIZE THAT IT IS NOT WORKING WHEN CHANGING LANES OR MERGING INTO TRAFFIC. THE ORIGINAL HARNESS SHOULD BE RECALLED AND REPLACED IN ALL VEHICLES USING IT.
NHTSA ODI #10953879
60,000 miles · May 23, 2016
Electrical SystemUnknown Or Other
VEHICLE HAS APPROX 60K MILES, BLIND SPOT SENSOR STOPPED WORKING SUDDENLY. THIS IS A HAZARD AS THE DRIVER COMES TO DEPEND ON THIS INDICATOR AND IT GOES OUT SUDDENLY WITH THE LOCATION OF THE SENSOR UNDER THE WHEEL WELL/BUMPER. RESULTING COST TO REPAIR WAS OVER $600 (FOR PASSENGER SIDE) AT THE DEALERSHIP. AND I WAS TOLD IT WAS LIKE…
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VEHICLE HAS APPROX 60K MILES, BLIND SPOT SENSOR STOPPED WORKING SUDDENLY. THIS IS A HAZARD AS THE DRIVER COMES TO DEPEND ON THIS INDICATOR AND IT GOES OUT SUDDENLY WITH THE LOCATION OF THE SENSOR UNDER THE WHEEL WELL/BUMPER. RESULTING COST TO REPAIR WAS OVER $600 (FOR PASSENGER SIDE) AT THE DEALERSHIP. AND I WAS TOLD IT WAS LIKELY THAT THE DRIVER SIDE WOULD GO OUT NEXT YEAR. THE DESIGN & WHERE THIS SENSOR IS PLACED IS PARTICULARLY PROBLEMATIC FOR LOW TEMP STATES AS THE SENSOR IS PLASTIC, GETS WATER IN IT AND FREEZES AND BURSTS OPEN THE PLASTIC CONTAINER. THIS IS PARTICULARLY CONCERNING WHEN IT GOES OUT WHILE DRIVING - THE DRIVER COMES TO DEPEND ON THE SENSOR LIGHTING UP THE MIRROR WHEN SOMEONE IS IN YOUR BLIND SPOT AND THIS SUV HAS A PARTICULARLY LARGE AREA WHERE CARS CAN NOT BE SEEN. THIS IS A HAZARD AND SHOULD BE RECALLED DUE TO THE DESIGN OF THIS. AS CONSUMERS, WE SHOULD NOT BEAR THE COST OF THIS REPAIR DUE TO A HORRIBLE DESIGN. I HAVE THE ACTUAL MODULE THAT WAS REPLACED OR CAN PROVIDE PICTURES UPON REQUEST. I CAN ALSO SUPPLY A COPY OF THE REPAIR BILL IF SOMEONE WANTS TO REIMBURSE ME THE COST OF THIS REPAIR.
NHTSA ODI #10870323
36,000 miles · Apr 3, 2016
Unknown Or Other
I WAS DRIVING 50 MPH ON A VERY BUSY CITY HIGHWAY WHEN I HEARD WHAT SOUNDED LIKE A TRUCK PUTTING ON AIR BRAKES BUT NO TRUCKS AROUND ME, I FELT SHUDDERING UNDER MY FOOT. SUDDENLY "SERVICE CHARGING SYSTEM" OR SOMETHING LIKE THAT FLASHED ON MY DASH AND I LOST POWER STEERING, ACCELERATION, EVERYTHING. I WAS ABLE TO PULL HARD ON THE W…
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I WAS DRIVING 50 MPH ON A VERY BUSY CITY HIGHWAY WHEN I HEARD WHAT SOUNDED LIKE A TRUCK PUTTING ON AIR BRAKES BUT NO TRUCKS AROUND ME, I FELT SHUDDERING UNDER MY FOOT. SUDDENLY "SERVICE CHARGING SYSTEM" OR SOMETHING LIKE THAT FLASHED ON MY DASH AND I LOST POWER STEERING, ACCELERATION, EVERYTHING. I WAS ABLE TO PULL HARD ON THE WHEEL TO GET INTO THE RIGHT LANE FROM THE CENTER LANE, THERE WAS NO SHOULDER TO PULL OFF ON. BRAKE WAS HARD TO DEPRESS, IT FELT LIKE IT WAS ALL THE WAY TO THE FLOOR. I HAD POWER FROM THE BATTERY, IT WAS SITTING AT 12 VOLTS. I TURNED THE VEHICLE OFF AND RESTARTED, I COULDN'T HEAR IF THE ENGINE WAS RUNNING AS THE CARS GOING PAST WERE SO LOUD, BUT THE RADIO WAS ON AND DASH LIT UP LIKE IT HAD STARTED BUT IT WOULD NOT MOVE. CALLED MY INSURANCE AND THEY SENT A TOW TRUCK. WHILE TURNED OFF ON THE TOW TRUCK, THE OUTER RIM OF THE HEAD LIGHTS AND THE MAIN HEADLIGHTS SUDDENLY ILLUMINATED AND ABOUT 5 MINUTES LATER THEY WENT OFF. DEALER WAS ABLE TO START IT, BUT NOT MOVE IT. I DROPPED IT ON THURSDAY, BY FRIDAY THEY STILL DIDN'T HAVE AN ANSWER AND I HAVE TO WAIT TILL MONDAY. I HAD ONE OF MY CHILDREN WITH ME WHEN THIS ALL HAPPENED. IT WAS VERY SCARY. THERE ARE JUST OVER 36,000 MILES ON MY ACADIA. MY HUSBAND ALSO NOTED THAT THE DAY BEFORE WHEN HE TRIED TO START IT, IT DIDN'T START RIGHT AWAY, IT PAUSED, HE LEFT OFF THE KEY AND ABOUT A SECOND LATER IT FINALLY STARTED.
NHTSA ODI #10853138
24,900 miles · Jul 16, 2014
Unknown Or Other
I AM NOT RECEIVING COOPERATION FROM SOUTHTOWN MOTORS GMC DEALERSHIP AT 695 HIGHWAY 34 E, NEWNAN, GA 30265 IN REFERENCE TO GETTING MY RECALL FIXED. MY RECALL NOTICES 10085 AND 14187 REQUIRE IMMEDIATE ATTENTION AND SHOULD NOT BE DRIVEN WITHOUT BEING FIXED. I AM CURRENTLY IN A LEASE WITH ALLY THAT REQUIRES 18 MORE MONTHS LEASE PA…
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I AM NOT RECEIVING COOPERATION FROM SOUTHTOWN MOTORS GMC DEALERSHIP AT 695 HIGHWAY 34 E, NEWNAN, GA 30265 IN REFERENCE TO GETTING MY RECALL FIXED. MY RECALL NOTICES 10085 AND 14187 REQUIRE IMMEDIATE ATTENTION AND SHOULD NOT BE DRIVEN WITHOUT BEING FIXED. I AM CURRENTLY IN A LEASE WITH ALLY THAT REQUIRES 18 MORE MONTHS LEASE PAYMENTS. I WOULD LIKE TO ELIMINATE MY LEASE AND RETURN THIS VEHICLE AS I DO NOT FEEL SAFE HAVING MY WIFE, MY INFANT, MY 3 YEAR OLD, AND MY 10 YEAR OLD RIDING IN THIS PARTICULAR VEHICLE. I CONTACTED ALLY AND THEY STATED I WOULD NEED TO PAY ALMOST $7000 TO BREAK THE LEASE OF MY UNSAFE GMC ACADIA. THIS IS RIDICULOUS. I CANNOT GET IT FIXED NOR GET A DIFFERENT VEHICLE WITHOUT PENALTY. THERE HAVE BEEN 13 KNOWN FATALITIES IN REGARDS TO THESE RECALLS AND GMC IS REMAINING QUIET. WHAT ELSE ARE THEY REMAINING SILENT ABOUT. I WANT OUT OF THIS LEASE IMMEDIATELY AND REQUIRE SOME COMPLIANCE FROM SOMEONE. THIS VEHICLE IS NOT SAFE AND I NEED YOUR HELP. *TR
NHTSA ODI #10610885
Official recalls
3Apr 8, 2021
General Motors, LLC (GM) is recalling certain 2010-2015, 2017 Buick Enclave, 2010-2019 Chevrolet Traverse, and 2011-2016 GMC Acadia vehicles. The side curtain air bags may not be properly attached.
Consequence & remedy
Consequence: Unsecured side curtain air bags may not perform as intended, increasing the risk of injury.
Remedy: GM will notify owners, and dealers will inspect and, if necessary, realign or replace the weld nuts, free of charge. Owner notification letters were mailed on May 24, 2021. Owners may contact Buick customer service at 1-800-521-7300, Chevrolet customer service at 1-800-222-1020, and GMC customer service at 1-800-462-8782. GM's number for this recall is N202321200.
May 20, 2014
General Motors is recalling certain model year 2009-2014 Buick Enclave vehicles manufactured April 14, 2008, through May 14, 2014, Chevrolet Traverse vehicles manufactured June 6, 2008, through May 14, 2014, and GMC Acadia vehicles manufactured April 9, 2008, through May 14, 2014, and 2009-2010 Saturn Outlook vehicles manufactured April 14, 2008, through March 18, 2010. In the affected vehicles, the flexible steel cable that connects the seatbelt to the front outboard seating positions may fatigue and separate over time.
Consequence & remedy
Consequence: If the steel cable becomes fatigued and separates, the seatbelt may not properly restrain the seat occupant increasing the risk of an injury in a crash.
Remedy: General Motors will notify owners, and dealers will inspect and, if necessary, repair and replace the lap pretensioner, free of charge. Parts are not currently available. An interim notice will be mailed to owners in July 2014. A second notice will be mailed to owners once parts become available. The recall for the 2009-2010 model years began on July 11, 2014. The interim letter for the 2011-2014 model years were distributed on July 11, 2014. Owners may contact General Motors at 1-800-222-1020 (Chevrolet), 1-800-521-7300 (Buick), 1-800-462-8782 (GMC), 1-800-553-6000 (Saturn). General Motors recall number for this campaign is 14187.
Mar 17, 2014
General Motors LLC (GM) is recalling certain model year 2008-2013 Buick Enclave and GMC Acadia and 2009-2013 Chevrolet Traverse and 2008-2010 Saturn Outlook vehicles. In the affected vehicles, increased resistance in the driver and passenger seat mounted side impact air bag (SIAB) wiring harnesses may result in the SIAB and seat belt pretensioners not deploying in the event of a crash.
Consequence & remedy
Consequence: Failure of the side impact air bags and seat belt pretensioners to deploy in a crash increase the risk of injury to the driver and front seat occupant.
Remedy: GM will notify owners, and dealers will replace the affected harness connections with soldered connections, free of charge. The recall began on June 16, 2014. Buick owners may contact the owner center at 1-800-521-7300, Chevrolet owners at 1-866-694-6546, Saturn at 1-800-553-6000, and GMC owners at 1-866-996-9463. GM's number for this recall is 14030. Note: Vehicles repaired as part of Customer Satisfaction Campaign 10085 and special coverage 10335 have already had the subject condition repaired and therefore are not included in the safety recall.
Model-level recall history does not show whether a particular VIN is affected or has received a repair. Check a VIN with NHTSA ↗
NHTSA investigations
2EA20002 · Outboard Front Seat Belt Anchor Cable Failure
Opened Aug 31, 2020 · Closed Aug 30, 2024
Status: closed (inferred from source dates) · Seat Belts; Seat Belts:front; Seat Belts:front:anchorage
On August 31, 2020, the Office of Defects Investigations (ODI) opened Engineering Analysis (EA) EA20002, as an upgrade of Recall Query (RQ) RQ19003. This investigation, related to recall 14V-266, was opened to investigate instances of detachment of the flexible steel seat belt anchor cable attached to the outboard side of the front seats in vehicles manufactured by General Motors (GM). The subject vehicles included model year (MY) 2009 through 2014 GMC Acadia, Buick Enclave, and Chevrolet Traverse SUVs as well as MY 2009 through 2010 Saturn Outlook SUVs. These vehicles were previously repaired for this defect under recall 14V-266. The subject vehicle population is approximately 1.3 million vehicles. Special Coverage N192219480, issued in June 2019, addressed the subject defect in vehicles that previously received the recall remedy repair for subject recall 14V-266. The Special Coverage allows for component replacement for 12 years or 180,000 miles from the initial sale date, whichever comes first. Special Coverage N192219480 instructed service technicians to inspect the driver’s seat belt anchor cable for any damage to the protective sleeve and if damage was observed, the cable was replaced with a new sleeve as well as a new closeout piece that relocated the cable to mitigate the subject condition. In view of the Special Coverage conducted by General Motors, the high detectability of the subject failure, and the low rate of occurrence, this Engineering Analysis is closed. The closing of this investigation does not constitute a finding by NHTSA that a safety-related defect does not exist. The Agency reserves the right to take additional action if warranted by future circumstances. To review the ODI reports cited in the Closing Resume ODI Report Identification Number document, go to NHTSA.gov. Please see the attached document “EA20-002 Detailed Closing Summary” for more a detailed closing resume summary.
Additional source detail variants (3)
Seat Belts:front:anchorage
On August 31, 2020, the Office of Defects Investigations (ODI) opened Engineering Analysis (EA) EA20002, as an upgrade of Recall Query (RQ) RQ19003. This investigation, related to recall 14V-266, was opened to investigate instances of detachment of the flexible steel seat belt anchor cable attached to the outboard side of the front seats in vehicles manufactured by General Motors (GM). The subject vehicles included model year (MY) 2009 through 2014 GMC Acadia, Buick Enclave, and Chevrolet Traverse SUVs as well as MY 2009 through 2010 Saturn Outlook SUVs. These vehicles were previously repaired for this defect under recall 14V-266. The subject vehicle population is approximately 1.3 million vehicles. Special Coverage N192219480, issued in June 2019, addressed the subject defect in vehicles that previously received the recall remedy repair for subject recall 14V-266. The Special Coverage allows for component replacement for 12 years or 180,000 miles from the initial sale date, whichever comes first. Special Coverage N192219480 instructed service technicians to inspect the driver’s seat belt anchor cable for any damage to the protective sleeve and if damage was observed, the cable was replaced with a new sleeve as well as a new closeout piece that relocated the cable to mitigate the subject condition. In view of the Special Coverage conducted by General Motors, the high detectability of the subject failure, and the low rate of occurrence, this Engineering Analysis is closed. The closing of this investigation does not constitute a finding by NHTSA that a safety-related defect does not exist. The Agency reserves the right to take additional action if warranted by future circumstances. To review the ODI reports cited in the Closing Resume ODI Report Identification Number document, go to NHTSA.gov. Please see the attached document “EA20-002 Detailed Closing Summary” for more a detailed closing resume summary.
Seat Belts:front
On August 31, 2020, the Office of Defects Investigations (ODI) opened Engineering Analysis (EA) EA20002, as an upgrade of Recall Query (RQ) RQ19003. This investigation, related to recall 14V-266, was opened to investigate instances of detachment of the flexible steel seat belt anchor cable attached to the outboard side of the front seats in vehicles manufactured by General Motors (GM). The subject vehicles included model year (MY) 2009 through 2014 GMC Acadia, Buick Enclave, and Chevrolet Traverse SUVs as well as MY 2009 through 2010 Saturn Outlook SUVs. These vehicles were previously repaired for this defect under recall 14V-266. The subject vehicle population is approximately 1.3 million vehicles. Special Coverage N192219480, issued in June 2019, addressed the subject defect in vehicles that previously received the recall remedy repair for subject recall 14V-266. The Special Coverage allows for component replacement for 12 years or 180,000 miles from the initial sale date, whichever comes first. Special Coverage N192219480 instructed service technicians to inspect the driver’s seat belt anchor cable for any damage to the protective sleeve and if damage was observed, the cable was replaced with a new sleeve as well as a new closeout piece that relocated the cable to mitigate the subject condition. In view of the Special Coverage conducted by General Motors, the high detectability of the subject failure, and the low rate of occurrence, this Engineering Analysis is closed. The closing of this investigation does not constitute a finding by NHTSA that a safety-related defect does not exist. The Agency reserves the right to take additional action if warranted by future circumstances. To review the ODI reports cited in the Closing Resume ODI Report Identification Number document, go to NHTSA.gov. Please see the attached document “EA20-002 Detailed Closing Summary” for more a detailed closing resume summary.
Seat Belts
On August 31, 2020, the Office of Defects Investigations (ODI) opened Engineering Analysis (EA) EA20002, as an upgrade of Recall Query (RQ) RQ19003. This investigation, related to recall 14V-266, was opened to investigate instances of detachment of the flexible steel seat belt anchor cable attached to the outboard side of the front seats in vehicles manufactured by General Motors (GM). The subject vehicles included model year (MY) 2009 through 2014 GMC Acadia, Buick Enclave, and Chevrolet Traverse SUVs as well as MY 2009 through 2010 Saturn Outlook SUVs. These vehicles were previously repaired for this defect under recall 14V-266. The subject vehicle population is approximately 1.3 million vehicles. Special Coverage N192219480, issued in June 2019, addressed the subject defect in vehicles that previously received the recall remedy repair for subject recall 14V-266. The Special Coverage allows for component replacement for 12 years or 180,000 miles from the initial sale date, whichever comes first. Special Coverage N192219480 instructed service technicians to inspect the driver’s seat belt anchor cable for any damage to the protective sleeve and if damage was observed, the cable was replaced with a new sleeve as well as a new closeout piece that relocated the cable to mitigate the subject condition. In view of the Special Coverage conducted by General Motors, the high detectability of the subject failure, and the low rate of occurrence, this Engineering Analysis is closed. The closing of this investigation does not constitute a finding by NHTSA that a safety-related defect does not exist. The Agency reserves the right to take additional action if warranted by future circumstances. To review the ODI reports cited in the Closing Resume ODI Report Identification Number document, go to NHTSA.gov. Please see the attached document “EA20-002 Detailed Closing Summary” for more a detailed closing resume summary.
RQ19003 · Seat Belt Anchor Cable Failure
Opened May 28, 2019 · Closed Aug 31, 2020
Status: closed (inferred from source dates) · Seat Belts:front; Seat Belts:front:anchorage; Seat Belts:pretensioner
On May 19, 2014, General Motors LLC (GM) notified the Office of Defects Investigation (ODI) that it would conduct Safety Recall 14V266 to address fatigue and separation of the flexible steel cable that connects the front outboard seat belts to the seat-mounted belt pre-tensioner in 1.4 million model year (MY) 2009-2010 Saturn Outlook, 2009-2014 Buick Enclave, GMC Acadia and Chevrolet Traverse (Lambda Platform) vehicles.The remedy was to inspect for signs of damage and replace pre-tensioner anchor cables as needed. Re-work was conducted to relocate the pre-tensioner anchor cable out of the occupant entry path. ODI has subsequently received four (4) Vehicle Owners Questionnaires (VOQ) reporting anchor cable separations with no apparent warning in covered vehicles after the Recall 14V266 remedy had been applied.ODI opened RQ19-003 to assess the effectiveness of the actions GM took in Recall 14V266 and review the full warranty and complaint data related to seat belt anchor cable separations and replacements. ODI continues to receive occasional cable failure complaints both for the subject vehicles and other GM models and model years that have also been previously recalled addressing this condition.Although the cable separation complaint rate is very low, over the past three years ODI has received two (2) additional VOQ?s citing belt cable separations for Lambda platform vehicles outside the scope of recall 14V266, (11217092, 11118075) and complaints for other GM models covered in a number of similar Safety Recalls:* 15V269, 2011-12 Chevrolet Malibu (11181115, 11288168); * 16V209, 2014-15 Silverado 1500, Sierra 1500 (11254364, 10935183, 10953851, 11025376, 11282043, 11288701, 11309884); and * 16V518 2014-16 Caprice Police Pursuit, SS (10905644, 10990669, 11340893).ODI's review of GM's data confirms the low potential failure rate for the vehicles covered by recall 14V266. However, ODI believes that complainants may not recognize accumulating cable fatigue damage from the visual cues available in routine vehicle use.ODI is upgrading RQ19-003 to an Engineering Analysis to more closely assess seat belt conditions and strength levels in the field. This work will include the collection of seat belt samples from a wider range of recalled and peer vehicles for detailed analysis and testing.The ODI reports (VOQs) associated with this RQ19-003 can be viewed at NHTSA.gov under the following reference numbers: 11144704, 11076704, 11185619, 11151922, 11164011, 10967518, 11113486, 11115648
Additional source detail variants (3)
Seat Belts:front:anchorage
On May 19, 2014, General Motors LLC (GM) notified the Office of Defects Investigation (ODI) that it would conduct Safety Recall 14V266 to address fatigue and separation of the flexible steel cable that connects the front outboard seat belts to the seat-mounted belt pre-tensioner in 1.4 million model year (MY) 2009-2010 Saturn Outlook, 2009-2014 Buick Enclave, GMC Acadia and Chevrolet Traverse (Lambda Platform) vehicles.The remedy was to inspect for signs of damage and replace pre-tensioner anchor cables as needed. Re-work was conducted to relocate the pre-tensioner anchor cable out of the occupant entry path. ODI has subsequently received four (4) Vehicle Owners Questionnaires (VOQ) reporting anchor cable separations with no apparent warning in covered vehicles after the Recall 14V266 remedy had been applied.ODI opened RQ19-003 to assess the effectiveness of the actions GM took in Recall 14V266 and review the full warranty and complaint data related to seat belt anchor cable separations and replacements. ODI continues to receive occasional cable failure complaints both for the subject vehicles and other GM models and model years that have also been previously recalled addressing this condition.Although the cable separation complaint rate is very low, over the past three years ODI has received two (2) additional VOQ?s citing belt cable separations for Lambda platform vehicles outside the scope of recall 14V266, (11217092, 11118075) and complaints for other GM models covered in a number of similar Safety Recalls:* 15V269, 2011-12 Chevrolet Malibu (11181115, 11288168); * 16V209, 2014-15 Silverado 1500, Sierra 1500 (11254364, 10935183, 10953851, 11025376, 11282043, 11288701, 11309884); and * 16V518 2014-16 Caprice Police Pursuit, SS (10905644, 10990669, 11340893).ODI's review of GM's data confirms the low potential failure rate for the vehicles covered by recall 14V266. However, ODI believes that complainants may not recognize accumulating cable fatigue damage from the visual cues available in routine vehicle use.ODI is upgrading RQ19-003 to an Engineering Analysis to more closely assess seat belt conditions and strength levels in the field. This work will include the collection of seat belt samples from a wider range of recalled and peer vehicles for detailed analysis and testing.The ODI reports (VOQs) associated with this RQ19-003 can be viewed at NHTSA.gov under the following reference numbers: 11144704, 11076704, 11185619, 11151922, 11164011, 10967518, 11113486, 11115648
Seat Belts:front
On May 19, 2014, General Motors LLC (GM) notified the Office of Defects Investigation (ODI) that it would conduct Safety Recall 14V266 to address fatigue and separation of the flexible steel cable that connects the front outboard seat belts to the seat-mounted belt pre-tensioner in 1.4 million model year (MY) 2009-2010 Saturn Outlook, 2009-2014 Buick Enclave, GMC Acadia and Chevrolet Traverse (Lambda Platform) vehicles.The remedy was to inspect for signs of damage and replace pre-tensioner anchor cables as needed. Re-work was conducted to relocate the pre-tensioner anchor cable out of the occupant entry path. ODI has subsequently received four (4) Vehicle Owners Questionnaires (VOQ) reporting anchor cable separations with no apparent warning in covered vehicles after the Recall 14V266 remedy had been applied.ODI opened RQ19-003 to assess the effectiveness of the actions GM took in Recall 14V266 and review the full warranty and complaint data related to seat belt anchor cable separations and replacements. ODI continues to receive occasional cable failure complaints both for the subject vehicles and other GM models and model years that have also been previously recalled addressing this condition.Although the cable separation complaint rate is very low, over the past three years ODI has received two (2) additional VOQ?s citing belt cable separations for Lambda platform vehicles outside the scope of recall 14V266, (11217092, 11118075) and complaints for other GM models covered in a number of similar Safety Recalls:* 15V269, 2011-12 Chevrolet Malibu (11181115, 11288168); * 16V209, 2014-15 Silverado 1500, Sierra 1500 (11254364, 10935183, 10953851, 11025376, 11282043, 11288701, 11309884); and * 16V518 2014-16 Caprice Police Pursuit, SS (10905644, 10990669, 11340893).ODI's review of GM's data confirms the low potential failure rate for the vehicles covered by recall 14V266. However, ODI believes that complainants may not recognize accumulating cable fatigue damage from the visual cues available in routine vehicle use.ODI is upgrading RQ19-003 to an Engineering Analysis to more closely assess seat belt conditions and strength levels in the field. This work will include the collection of seat belt samples from a wider range of recalled and peer vehicles for detailed analysis and testing.The ODI reports (VOQs) associated with this RQ19-003 can be viewed at NHTSA.gov under the following reference numbers: 11144704, 11076704, 11185619, 11151922, 11164011, 10967518, 11113486, 11115648
Seat Belts:pretensioner
On May 19, 2014, General Motors LLC (GM) notified the Office of Defects Investigation (ODI) that it would conduct Safety Recall 14V266 to address fatigue and separation of the flexible steel cable that connects the front outboard seat belts to the seat-mounted belt pre-tensioner in 1.4 million model year (MY) 2009-2010 Saturn Outlook, 2009-2014 Buick Enclave, GMC Acadia and Chevrolet Traverse (Lambda Platform) vehicles.The remedy was to inspect for signs of damage and replace pre-tensioner anchor cables as needed. Re-work was conducted to relocate the pre-tensioner anchor cable out of the occupant entry path. ODI has subsequently received four (4) Vehicle Owners Questionnaires (VOQ) reporting anchor cable separations with no apparent warning in covered vehicles after the Recall 14V266 remedy had been applied.ODI opened RQ19-003 to assess the effectiveness of the actions GM took in Recall 14V266 and review the full warranty and complaint data related to seat belt anchor cable separations and replacements. ODI continues to receive occasional cable failure complaints both for the subject vehicles and other GM models and model years that have also been previously recalled addressing this condition.Although the cable separation complaint rate is very low, over the past three years ODI has received two (2) additional VOQ?s citing belt cable separations for Lambda platform vehicles outside the scope of recall 14V266, (11217092, 11118075) and complaints for other GM models covered in a number of similar Safety Recalls:* 15V269, 2011-12 Chevrolet Malibu (11181115, 11288168); * 16V209, 2014-15 Silverado 1500, Sierra 1500 (11254364, 10935183, 10953851, 11025376, 11282043, 11288701, 11309884); and * 16V518 2014-16 Caprice Police Pursuit, SS (10905644, 10990669, 11340893).ODI's review of GM's data confirms the low potential failure rate for the vehicles covered by recall 14V266. However, ODI believes that complainants may not recognize accumulating cable fatigue damage from the visual cues available in routine vehicle use.ODI is upgrading RQ19-003 to an Engineering Analysis to more closely assess seat belt conditions and strength levels in the field. This work will include the collection of seat belt samples from a wider range of recalled and peer vehicles for detailed analysis and testing.The ODI reports (VOQs) associated with this RQ19-003 can be viewed at NHTSA.gov under the following reference numbers: 11144704, 11076704, 11185619, 11151922, 11164011, 10967518, 11113486, 11115648
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