NHTSA owner reports · September 18, 2026 snapshot.
What owners actually said
269 reports92,000 miles · Feb 28, 2014
Exterior Lighting
TL* THE CONTACT OWNS A 2011 GMC ACADIA. THE CONTACT STATED THAT THE FRONT DRIVER'S SIDE HEAD LIGHT FAILED. THE VEHICLE WAS TAKEN TO THE DEALER FOR INSPECTION WHERE THEY STATED THAT THE HEAD LIGHT ASSEMBLY HAD OVERHEATED, MELTED AND NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED BUT THE FAILURE RECURRED. THE MANUFACTURER WAS NOT…
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TL* THE CONTACT OWNS A 2011 GMC ACADIA. THE CONTACT STATED THAT THE FRONT DRIVER'S SIDE HEAD LIGHT FAILED. THE VEHICLE WAS TAKEN TO THE DEALER FOR INSPECTION WHERE THEY STATED THAT THE HEAD LIGHT ASSEMBLY HAD OVERHEATED, MELTED AND NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED BUT THE FAILURE RECURRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 92,000.
NHTSA ODI #10566442
34,465 miles · Feb 27, 2014
Electronic Stability Control (esc)Engine And Engine Cooling
WHILE DRIVING ON INTERSTATE 17W GOING TO DEPOSIT, NY, I SUDDENLY SAW AN ERROR MESSAGE ON THE DASHBOARD THAT READ "SERVICE TRACTION CONTROL", THEN IT READ "TRACTION CONTROL OFF" AND THEN THE LAST THING THAT READ WAS "ENGINE POWER IS REDUCED". THAT'S WHEN MY CAR DROPPED FROM GOING 60 MPH ON CRUISE CONTROL TO 20 MPH AND I COULD NO…
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WHILE DRIVING ON INTERSTATE 17W GOING TO DEPOSIT, NY, I SUDDENLY SAW AN ERROR MESSAGE ON THE DASHBOARD THAT READ "SERVICE TRACTION CONTROL", THEN IT READ "TRACTION CONTROL OFF" AND THEN THE LAST THING THAT READ WAS "ENGINE POWER IS REDUCED". THAT'S WHEN MY CAR DROPPED FROM GOING 60 MPH ON CRUISE CONTROL TO 20 MPH AND I COULD NOT ACCELERATE. THANKFULLY, I WAS ALREADY IN THE RIGHT LANE AND WAS ABLE TO PULL ONTO THE SHOULDER. AT THAT POINT, I TURNED OFF THE VEHICLE AND WAITED, THINKING THAT THE ERROR MESSAGE WOULD GO AWAY AND IT'S JUST A COMPUTER GLITCH, AS THIS IS COMMON WITH THIS MODEL VEHICLE. I STARTED THE VEHICLE AGAIN AND IT HAD FULL POWER BUT THE ERROR MESSAGE TO "SERVICE TRACTION CONTROL" WAS STILL ON AND ALTERNATING BETWEEN THAT MESSAGE AND "TRACTION CONTROL OFF". THIS INCIDENT OCCURRED THREE SEPARATE TIMES ON THE SAME DAY ALONG THE SAME HIGHWAY AND AT ONE OF THE TIMES, THERE WAS A LARGE VEHICLE BEHIND ME AND THANKFULLY, THE DRIVER WAS ABLE TO QUICKLY MOVE TO THE NEXT LANE BECAUSE I THE ENGINE REDUCED POWER AND I COULD NOT ACCELERATE. I PUT MY HAZARD LIGHTS ON EACH TIME IT HAPPENED. THANK GOD MY CHILDREN WERE NOT IN THE CAR WITH ME WHEN THIS HAPPENED. I HAVE HAD MANY DIFFICULTIES WITH THIS VEHICLE SINCE IT WAS FIRST LEASED IN 2011. I THINK THAT ALL THE GMC ACADIAS SHOULD BE RECALLED AS IT POSES SUCH A TREMENDOUS DANGER TO MOTORISTS.
NHTSA ODI #10567199
52,000 miles · Feb 7, 2014
Vehicle Speed Control
TL* THE CONTACT OWNS A 2011 GMC ACADIA. THE CONTACT STATED THAT THE TRACTION CONTROL, SERVICE STABILITRACK, AND THE ENGINE POWER LOW WARNING LAMPS ILLUMINATED FOLLOWED BY THE VEHICLE STALLING. THE VEHICLE WAS TAKEN TO THE DEALER WHERE THE TECHNICIAN DIAGNOSED THAT THE THROTTLE BODY WAS DEFECTIVE AND NEEDED TO BE REPLACED. THE MA…
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TL* THE CONTACT OWNS A 2011 GMC ACADIA. THE CONTACT STATED THAT THE TRACTION CONTROL, SERVICE STABILITRACK, AND THE ENGINE POWER LOW WARNING LAMPS ILLUMINATED FOLLOWED BY THE VEHICLE STALLING. THE VEHICLE WAS TAKEN TO THE DEALER WHERE THE TECHNICIAN DIAGNOSED THAT THE THROTTLE BODY WAS DEFECTIVE AND NEEDED TO BE REPLACED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE VIN WAS NOT AVAILABLE. THE FAILURE AND CURRENT MILEAGE WAS 52,000.
NHTSA ODI #10563349
20,000 miles · Jan 13, 2014
Exterior LightingFire
TL* THE CONTACT OWNS A 2011 GMC ACADIA. THE CONTACT STATED THAT THE DAY TIME RUNNING LIGHTS HAD FAILED. THE VEHICLE WAS TAKEN TO THE DEALER FOR INSPECTION AND THEY STATED THAT THE BULB HAD GOTTEN TOO HOT AND MELTED THE CASING, LIGHT BULB, AND HOUSING UNIT. THE COMPONENTS NEEDED TO BE REPLACED FOR BOTH HEAD LIGHTS. THE VEHICLE WA…
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TL* THE CONTACT OWNS A 2011 GMC ACADIA. THE CONTACT STATED THAT THE DAY TIME RUNNING LIGHTS HAD FAILED. THE VEHICLE WAS TAKEN TO THE DEALER FOR INSPECTION AND THEY STATED THAT THE BULB HAD GOTTEN TOO HOT AND MELTED THE CASING, LIGHT BULB, AND HOUSING UNIT. THE COMPONENTS NEEDED TO BE REPLACED FOR BOTH HEAD LIGHTS. THE VEHICLE WAS REPAIRED BUT THE FAILURE RECURRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 20,000.
NHTSA ODI #10559682
34,994 miles · Dec 30, 2013
Power TrainInjury
TL* THE CONTACT OWNS A 2011 GMC ACADIA. THE CONTACT STATED THAT AFTER EXITING THE VEHICLE WITH THE ENGINE OPERATING, THE DRIVER SLIPPED ON AN ICE PATCH AND FELL. WHILE THE CONTACT WAS GROUNDED, THE VEHICLE ERRONEOUSLY ROLLED AWAY AND OVER HER LEGS. THE CONTACT SUSTAINED MUSCLE AND NERVE DAMAGE TO BOTH LEGS. THE VEHICLE WAS BEING…
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TL* THE CONTACT OWNS A 2011 GMC ACADIA. THE CONTACT STATED THAT AFTER EXITING THE VEHICLE WITH THE ENGINE OPERATING, THE DRIVER SLIPPED ON AN ICE PATCH AND FELL. WHILE THE CONTACT WAS GROUNDED, THE VEHICLE ERRONEOUSLY ROLLED AWAY AND OVER HER LEGS. THE CONTACT SUSTAINED MUSCLE AND NERVE DAMAGE TO BOTH LEGS. THE VEHICLE WAS BEING REPAIRED. THE MANUFACTURER WAS NOT CONTACTED ABOUT THE FAILURE. THE FAILURE MILEAGE WAS 34,994.
NHTSA ODI #10557804
50,125 miles · Dec 9, 2013
Steering
DRIVING ON THE HIGHWAY COMING OFF OF AN EXIT RAMP, THE POWER STEERING FAILED AND WAS UNABLE TO CONTROL THE VEHICLE STEERING. TURNING THE STEERING WHEEL WAS LIKE TRYING TO PULL ON DEAD WEIGHT TO GET IT TO TURN. THIS CONTINUED AND SEEMED TO GET WORSE AS I SLOWED THE CAR TO A STOP. UPON DRIVING AGAIN A FEW MINUTES AFTER THE VEHI…
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DRIVING ON THE HIGHWAY COMING OFF OF AN EXIT RAMP, THE POWER STEERING FAILED AND WAS UNABLE TO CONTROL THE VEHICLE STEERING. TURNING THE STEERING WHEEL WAS LIKE TRYING TO PULL ON DEAD WEIGHT TO GET IT TO TURN. THIS CONTINUED AND SEEMED TO GET WORSE AS I SLOWED THE CAR TO A STOP. UPON DRIVING AGAIN A FEW MINUTES AFTER THE VEHICLE WAS STOPPED, POWER STEERING RETURNED FOR 10 MILES OF DRIVING ON THE WAY BACK TO MY HOME, AND THEN FAILED AGAIN. NO WARNING LIGHTS APPEARED WITH POWER STEERING FAILURE, AND CAR IS NOT SAFE TO DRIVE. *TR
NHTSA ODI #10555260
22,000 miles · Dec 2, 2013
Seats
THIS IS MY CAR, BUT MY HUSBAND AND I TRIED TO TAKE A LONG TRIP IN THE CAR AND MY HUSBAND FOUND THAT HE WAS NOT A SAFE DRIVER DUE TO THE UNCOMFORTABLE HEAD REST DESIGN. MY HUSBAND IS 6' 4" TALL AND THE ACADIA HEAD REST PUSHES HIS HEAD FORWARD AND DOWN AT AN AWKWARD ANGLE. THIS CAUSES HIM TO BE FATIGUED, GET A HEADACHE FROM HOLD…
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THIS IS MY CAR, BUT MY HUSBAND AND I TRIED TO TAKE A LONG TRIP IN THE CAR AND MY HUSBAND FOUND THAT HE WAS NOT A SAFE DRIVER DUE TO THE UNCOMFORTABLE HEAD REST DESIGN. MY HUSBAND IS 6' 4" TALL AND THE ACADIA HEAD REST PUSHES HIS HEAD FORWARD AND DOWN AT AN AWKWARD ANGLE. THIS CAUSES HIM TO BE FATIGUED, GET A HEADACHE FROM HOLDING HIS HEAD AT AN AWKWARD POSITION AND DOES NOT ALLOW HIM TO LOOK THROUGH HIS GLASSES CORRECTLY. THIS IS AN UNSAFE SITUATION FOR A DRIVER DURING A LONG TRIP. I CONTACTED GM TO SEE IF WE COULD GET A DIFFERENT HEAD REST THAT WOULD BE SAFE AND COMFORTABLE FOR A TALL DRIVER BUT THEY SAID THAT THEY COULDN'T HELP US. THEY DID ADMIT THAT MY HUSBAND IS NOT THE ONLY DRIVER WHO HAS EXPERIENCED THIS PROBLEM. *TR
NHTSA ODI #10554365
60,000 miles · Nov 20, 2013
Exterior Lighting
HEAD LIGHT MOUNTS HAVE MELTED DUE TO HEAT FROM THE DAYTIME HEADLIGHT BULBS. NOW I CANNOT MAINTAIN FUNCTIONING DAYTIME RUNNING LIGHTS. BULBS BURN OUT IN JUST A FEW DAYS USE. GM CLAIMS THIS IS NOT A SAFETY ISSUE AND THEREFORE WILL NOT REPLACE THE HEADLIGHT UNITS. *TR
NHTSA ODI #10553050
34,000 miles · Sep 24, 2013
EquipmentInjury
AIR CONDITIONER/COMPRESSOR HAS FAILED AND THE UNIT IS LEAKING FREON INSIDE THE CAR CABIN WHEN AIR CONDITIONING OR VENTS ARE OPEN. THERE IS ALSO A HISSING SOUND AND EXHAUST COMING FROM THE COMPRESSOR, WHICH WAS PROCEEDED BY A BURNING SMELL WHEN THE UNIT INITIALLY FAILED. AFTER DOING SOME RESEARCH, IT APPEARS THAT THIS IS AN ON-GO…
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AIR CONDITIONER/COMPRESSOR HAS FAILED AND THE UNIT IS LEAKING FREON INSIDE THE CAR CABIN WHEN AIR CONDITIONING OR VENTS ARE OPEN. THERE IS ALSO A HISSING SOUND AND EXHAUST COMING FROM THE COMPRESSOR, WHICH WAS PROCEEDED BY A BURNING SMELL WHEN THE UNIT INITIALLY FAILED. AFTER DOING SOME RESEARCH, IT APPEARS THAT THIS IS AN ON-GOING ISSUE FOR PEOPLE WHO OWN THIS PARTICULAR MAKE AND MODEL OF CAR - THERE ARE DOZENS OF PEOPLE DOCUMENTING THIS ISSUE ONLINE, BUT GMC REFUSES TO ACKNOWLEDGE THAT THERE IS A PROBLEM. WE CONTACTED THE DEALER AND WERE INFORMED THAT NOT ONLY WOULD WE HAVE TO PAY FOR THE EXPLORATION OF THE PROBLEM, WHICH RESULTS IN THE COSTLY REMOVAL OF THE DASHBOARD, WE WOULD ALSO NEED TO PAY TO FIX IT EVEN THOUGH THERE IS LESS THAN 40,000 MILES ON THE CAR AND IT IS BARELY 2 YEARS OLD. WE HAVE HAD TO SHUT THE VENTS AND FORGO USING THE VENTILATION WHEN DRIVING BECAUSE THE LEAKING FREON CAUSES PASSENGERS TO BECOME LIGHT-HEADED AND DEVELOP A HEADACHE. WHEN THE WEATHER IS HOT, YOU NEARLY SUFFER FROM HEAT EXHAUSTION WHILE DRIVING. ADDITIONALLY, THE HEATING HAS ALSO FAILED AT THIS POINT, RENDERING THE SYSTEM USELESS. *JS
NHTSA ODI #10545186
23,500 miles · Aug 21, 2013
Steering
IN WET / RAINY CONDITIONS, POWER STEERING FAILS AS BELT GETS WET AND LOOSES ALL TRACTION. THIS HAS OCCURRED MULTIPLE TIMES AT VARYING SPEEDS AND HAS TWICE ALMOST RESULTED IN ACCIDENTS AS WE WERE NEGOTIATING TURNS. VARIOUS ONLINE AUTO FORUMS HIGHLIGHT THIS AS A RECURRING PROBLEM WITH THE GMC ACADIA. WHY HASN'T A RECALL BEEN ISSUE…
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IN WET / RAINY CONDITIONS, POWER STEERING FAILS AS BELT GETS WET AND LOOSES ALL TRACTION. THIS HAS OCCURRED MULTIPLE TIMES AT VARYING SPEEDS AND HAS TWICE ALMOST RESULTED IN ACCIDENTS AS WE WERE NEGOTIATING TURNS. VARIOUS ONLINE AUTO FORUMS HIGHLIGHT THIS AS A RECURRING PROBLEM WITH THE GMC ACADIA. WHY HASN'T A RECALL BEEN ISSUED FOR THIS SAFETY ISSUE? DEALER STATES THERE IS NO FIX. *TR
NHTSA ODI #10536483
Official recalls
5Apr 8, 2021
General Motors, LLC (GM) is recalling certain 2010-2015, 2017 Buick Enclave, 2010-2019 Chevrolet Traverse, and 2011-2016 GMC Acadia vehicles. The side curtain air bags may not be properly attached.
Consequence & remedy
Consequence: Unsecured side curtain air bags may not perform as intended, increasing the risk of injury.
Remedy: GM will notify owners, and dealers will inspect and, if necessary, realign or replace the weld nuts, free of charge. Owner notification letters were mailed on May 24, 2021. Owners may contact Buick customer service at 1-800-521-7300, Chevrolet customer service at 1-800-222-1020, and GMC customer service at 1-800-462-8782. GM's number for this recall is N202321200.
Jun 30, 2015
General Motors LLC (GM) is recalling certain model year 2008-2012 Buick Enclave vehicles manufactured January 3, 2007, to February 29, 2012, 2009-2012 Chevrolet Traverse vehicles manufactured July 6, 2008, to March 9, 2012, 2007-2012 GMC Acadia vehicles manufactured September 15, 2006, to February 29, 2012, and 2007-2010 Saturn Outlook vehicles manufactured August 17, 2006, to March 18, 2010. The affected vehicles, equipped with the power liftgate option, have gas struts that hold the power liftgate up when open. These struts may prematurely wear and the open liftgate may suddenly fall.
Consequence & remedy
Consequence: If the open liftgate unexpectedly falls, it may strike a person, increasing their risk of injury.
Remedy: GM will notify owners, and dealers will update the software for the power liftgate actuator motor control unit so that the motor will prevent the rapid closing of the lift gate, free of charge. The recall began on November 15, 2016. Owners may contact Buick customer service at 1-800-521-7300, Chevrolet customer service at 1-800-222-1020, GMC customer service at 1-800-462-8782, and Saturn customer service at 1-800-553-6000. GM's number for this recall is 15240.
May 20, 2014
General Motors is recalling certain model year 2009-2014 Buick Enclave vehicles manufactured April 14, 2008, through May 14, 2014, Chevrolet Traverse vehicles manufactured June 6, 2008, through May 14, 2014, and GMC Acadia vehicles manufactured April 9, 2008, through May 14, 2014, and 2009-2010 Saturn Outlook vehicles manufactured April 14, 2008, through March 18, 2010. In the affected vehicles, the flexible steel cable that connects the seatbelt to the front outboard seating positions may fatigue and separate over time.
Consequence & remedy
Consequence: If the steel cable becomes fatigued and separates, the seatbelt may not properly restrain the seat occupant increasing the risk of an injury in a crash.
Remedy: General Motors will notify owners, and dealers will inspect and, if necessary, repair and replace the lap pretensioner, free of charge. Parts are not currently available. An interim notice will be mailed to owners in July 2014. A second notice will be mailed to owners once parts become available. The recall for the 2009-2010 model years began on July 11, 2014. The interim letter for the 2011-2014 model years were distributed on July 11, 2014. Owners may contact General Motors at 1-800-222-1020 (Chevrolet), 1-800-521-7300 (Buick), 1-800-462-8782 (GMC), 1-800-553-6000 (Saturn). General Motors recall number for this campaign is 14187.
Mar 17, 2014
General Motors LLC (GM) is recalling certain model year 2008-2013 Buick Enclave and GMC Acadia and 2009-2013 Chevrolet Traverse and 2008-2010 Saturn Outlook vehicles. In the affected vehicles, increased resistance in the driver and passenger seat mounted side impact air bag (SIAB) wiring harnesses may result in the SIAB and seat belt pretensioners not deploying in the event of a crash.
Consequence & remedy
Consequence: Failure of the side impact air bags and seat belt pretensioners to deploy in a crash increase the risk of injury to the driver and front seat occupant.
Remedy: GM will notify owners, and dealers will replace the affected harness connections with soldered connections, free of charge. The recall began on June 16, 2014. Buick owners may contact the owner center at 1-800-521-7300, Chevrolet owners at 1-866-694-6546, Saturn at 1-800-553-6000, and GMC owners at 1-866-996-9463. GM's number for this recall is 14030. Note: Vehicles repaired as part of Customer Satisfaction Campaign 10085 and special coverage 10335 have already had the subject condition repaired and therefore are not included in the safety recall.
Apr 9, 2012
GENERAL MOTORS (GM) IS RECALLING CERTAIN MODEL YEAR 2011-2012 CHEVROLET TRAVERSE, BUICK ENCLAVE, AND GMC ACADIA VEHICLES CURRENTLY REGISTERED IN ALASKA, COLORADO, CONNECTICUT, DELAWARE, IDAHO, ILLINOIS, INDIANA, IOWA, MAINE, MARYLAND, MASSACHUSETTS, MICHIGAN, MINNESOTA, MONTANA, NEBRASKA, NEW HAMPSHIRE, NEW JERSEY, NEW YORK, NORTH DAKOTA, OHIO, PENNSYLVANIA, RHODE ISLAND, SOUTH DAKOTA, UTAH, VERMONT, WEST VIRGINIA, WISCONSIN, WYOMING AND THE DISTRICT OF COLUMBIA. SNOW OR ICE BUILDUP ON THE WINDSHIELD OR ON THE WIPER MAY RESTRICT THE MOVEMENT OF THE WIPER ARM, CAUSING THE WIPER ARM TO LOOSEN AND CAUSE THE WIPER TO BECOME INOPERATIVE.
Consequence & remedy
Consequence: IF THIS OCCURS, DRIVER VISIBILITY COULD BE REDUCED, INCREASING THE RISK OF A CRASH.
Remedy: GM WILL NOTIFY OWNERS, AND DEALERS WILL TIGHTEN THE WIPER ARM NUTS, FREE OF CHARGE. THE SAFETY RECALL BEGAN ON APRIL 20, 2012.
Model-level recall history does not show whether a particular VIN is affected or has received a repair. Check a VIN with NHTSA ↗
NHTSA investigations
2EA20002 · Outboard Front Seat Belt Anchor Cable Failure
Opened Aug 31, 2020 · Closed Aug 30, 2024
Status: closed (inferred from source dates) · Seat Belts; Seat Belts:front; Seat Belts:front:anchorage
On August 31, 2020, the Office of Defects Investigations (ODI) opened Engineering Analysis (EA) EA20002, as an upgrade of Recall Query (RQ) RQ19003. This investigation, related to recall 14V-266, was opened to investigate instances of detachment of the flexible steel seat belt anchor cable attached to the outboard side of the front seats in vehicles manufactured by General Motors (GM). The subject vehicles included model year (MY) 2009 through 2014 GMC Acadia, Buick Enclave, and Chevrolet Traverse SUVs as well as MY 2009 through 2010 Saturn Outlook SUVs. These vehicles were previously repaired for this defect under recall 14V-266. The subject vehicle population is approximately 1.3 million vehicles. Special Coverage N192219480, issued in June 2019, addressed the subject defect in vehicles that previously received the recall remedy repair for subject recall 14V-266. The Special Coverage allows for component replacement for 12 years or 180,000 miles from the initial sale date, whichever comes first. Special Coverage N192219480 instructed service technicians to inspect the driver’s seat belt anchor cable for any damage to the protective sleeve and if damage was observed, the cable was replaced with a new sleeve as well as a new closeout piece that relocated the cable to mitigate the subject condition. In view of the Special Coverage conducted by General Motors, the high detectability of the subject failure, and the low rate of occurrence, this Engineering Analysis is closed. The closing of this investigation does not constitute a finding by NHTSA that a safety-related defect does not exist. The Agency reserves the right to take additional action if warranted by future circumstances. To review the ODI reports cited in the Closing Resume ODI Report Identification Number document, go to NHTSA.gov. Please see the attached document “EA20-002 Detailed Closing Summary” for more a detailed closing resume summary.
Additional source detail variants (3)
Seat Belts:front:anchorage
On August 31, 2020, the Office of Defects Investigations (ODI) opened Engineering Analysis (EA) EA20002, as an upgrade of Recall Query (RQ) RQ19003. This investigation, related to recall 14V-266, was opened to investigate instances of detachment of the flexible steel seat belt anchor cable attached to the outboard side of the front seats in vehicles manufactured by General Motors (GM). The subject vehicles included model year (MY) 2009 through 2014 GMC Acadia, Buick Enclave, and Chevrolet Traverse SUVs as well as MY 2009 through 2010 Saturn Outlook SUVs. These vehicles were previously repaired for this defect under recall 14V-266. The subject vehicle population is approximately 1.3 million vehicles. Special Coverage N192219480, issued in June 2019, addressed the subject defect in vehicles that previously received the recall remedy repair for subject recall 14V-266. The Special Coverage allows for component replacement for 12 years or 180,000 miles from the initial sale date, whichever comes first. Special Coverage N192219480 instructed service technicians to inspect the driver’s seat belt anchor cable for any damage to the protective sleeve and if damage was observed, the cable was replaced with a new sleeve as well as a new closeout piece that relocated the cable to mitigate the subject condition. In view of the Special Coverage conducted by General Motors, the high detectability of the subject failure, and the low rate of occurrence, this Engineering Analysis is closed. The closing of this investigation does not constitute a finding by NHTSA that a safety-related defect does not exist. The Agency reserves the right to take additional action if warranted by future circumstances. To review the ODI reports cited in the Closing Resume ODI Report Identification Number document, go to NHTSA.gov. Please see the attached document “EA20-002 Detailed Closing Summary” for more a detailed closing resume summary.
Seat Belts:front
On August 31, 2020, the Office of Defects Investigations (ODI) opened Engineering Analysis (EA) EA20002, as an upgrade of Recall Query (RQ) RQ19003. This investigation, related to recall 14V-266, was opened to investigate instances of detachment of the flexible steel seat belt anchor cable attached to the outboard side of the front seats in vehicles manufactured by General Motors (GM). The subject vehicles included model year (MY) 2009 through 2014 GMC Acadia, Buick Enclave, and Chevrolet Traverse SUVs as well as MY 2009 through 2010 Saturn Outlook SUVs. These vehicles were previously repaired for this defect under recall 14V-266. The subject vehicle population is approximately 1.3 million vehicles. Special Coverage N192219480, issued in June 2019, addressed the subject defect in vehicles that previously received the recall remedy repair for subject recall 14V-266. The Special Coverage allows for component replacement for 12 years or 180,000 miles from the initial sale date, whichever comes first. Special Coverage N192219480 instructed service technicians to inspect the driver’s seat belt anchor cable for any damage to the protective sleeve and if damage was observed, the cable was replaced with a new sleeve as well as a new closeout piece that relocated the cable to mitigate the subject condition. In view of the Special Coverage conducted by General Motors, the high detectability of the subject failure, and the low rate of occurrence, this Engineering Analysis is closed. The closing of this investigation does not constitute a finding by NHTSA that a safety-related defect does not exist. The Agency reserves the right to take additional action if warranted by future circumstances. To review the ODI reports cited in the Closing Resume ODI Report Identification Number document, go to NHTSA.gov. Please see the attached document “EA20-002 Detailed Closing Summary” for more a detailed closing resume summary.
Seat Belts
On August 31, 2020, the Office of Defects Investigations (ODI) opened Engineering Analysis (EA) EA20002, as an upgrade of Recall Query (RQ) RQ19003. This investigation, related to recall 14V-266, was opened to investigate instances of detachment of the flexible steel seat belt anchor cable attached to the outboard side of the front seats in vehicles manufactured by General Motors (GM). The subject vehicles included model year (MY) 2009 through 2014 GMC Acadia, Buick Enclave, and Chevrolet Traverse SUVs as well as MY 2009 through 2010 Saturn Outlook SUVs. These vehicles were previously repaired for this defect under recall 14V-266. The subject vehicle population is approximately 1.3 million vehicles. Special Coverage N192219480, issued in June 2019, addressed the subject defect in vehicles that previously received the recall remedy repair for subject recall 14V-266. The Special Coverage allows for component replacement for 12 years or 180,000 miles from the initial sale date, whichever comes first. Special Coverage N192219480 instructed service technicians to inspect the driver’s seat belt anchor cable for any damage to the protective sleeve and if damage was observed, the cable was replaced with a new sleeve as well as a new closeout piece that relocated the cable to mitigate the subject condition. In view of the Special Coverage conducted by General Motors, the high detectability of the subject failure, and the low rate of occurrence, this Engineering Analysis is closed. The closing of this investigation does not constitute a finding by NHTSA that a safety-related defect does not exist. The Agency reserves the right to take additional action if warranted by future circumstances. To review the ODI reports cited in the Closing Resume ODI Report Identification Number document, go to NHTSA.gov. Please see the attached document “EA20-002 Detailed Closing Summary” for more a detailed closing resume summary.
RQ19003 · Seat Belt Anchor Cable Failure
Opened May 28, 2019 · Closed Aug 31, 2020
Status: closed (inferred from source dates) · Seat Belts:front; Seat Belts:front:anchorage; Seat Belts:pretensioner
On May 19, 2014, General Motors LLC (GM) notified the Office of Defects Investigation (ODI) that it would conduct Safety Recall 14V266 to address fatigue and separation of the flexible steel cable that connects the front outboard seat belts to the seat-mounted belt pre-tensioner in 1.4 million model year (MY) 2009-2010 Saturn Outlook, 2009-2014 Buick Enclave, GMC Acadia and Chevrolet Traverse (Lambda Platform) vehicles.The remedy was to inspect for signs of damage and replace pre-tensioner anchor cables as needed. Re-work was conducted to relocate the pre-tensioner anchor cable out of the occupant entry path. ODI has subsequently received four (4) Vehicle Owners Questionnaires (VOQ) reporting anchor cable separations with no apparent warning in covered vehicles after the Recall 14V266 remedy had been applied.ODI opened RQ19-003 to assess the effectiveness of the actions GM took in Recall 14V266 and review the full warranty and complaint data related to seat belt anchor cable separations and replacements. ODI continues to receive occasional cable failure complaints both for the subject vehicles and other GM models and model years that have also been previously recalled addressing this condition.Although the cable separation complaint rate is very low, over the past three years ODI has received two (2) additional VOQ?s citing belt cable separations for Lambda platform vehicles outside the scope of recall 14V266, (11217092, 11118075) and complaints for other GM models covered in a number of similar Safety Recalls:* 15V269, 2011-12 Chevrolet Malibu (11181115, 11288168); * 16V209, 2014-15 Silverado 1500, Sierra 1500 (11254364, 10935183, 10953851, 11025376, 11282043, 11288701, 11309884); and * 16V518 2014-16 Caprice Police Pursuit, SS (10905644, 10990669, 11340893).ODI's review of GM's data confirms the low potential failure rate for the vehicles covered by recall 14V266. However, ODI believes that complainants may not recognize accumulating cable fatigue damage from the visual cues available in routine vehicle use.ODI is upgrading RQ19-003 to an Engineering Analysis to more closely assess seat belt conditions and strength levels in the field. This work will include the collection of seat belt samples from a wider range of recalled and peer vehicles for detailed analysis and testing.The ODI reports (VOQs) associated with this RQ19-003 can be viewed at NHTSA.gov under the following reference numbers: 11144704, 11076704, 11185619, 11151922, 11164011, 10967518, 11113486, 11115648
Additional source detail variants (3)
Seat Belts:front:anchorage
On May 19, 2014, General Motors LLC (GM) notified the Office of Defects Investigation (ODI) that it would conduct Safety Recall 14V266 to address fatigue and separation of the flexible steel cable that connects the front outboard seat belts to the seat-mounted belt pre-tensioner in 1.4 million model year (MY) 2009-2010 Saturn Outlook, 2009-2014 Buick Enclave, GMC Acadia and Chevrolet Traverse (Lambda Platform) vehicles.The remedy was to inspect for signs of damage and replace pre-tensioner anchor cables as needed. Re-work was conducted to relocate the pre-tensioner anchor cable out of the occupant entry path. ODI has subsequently received four (4) Vehicle Owners Questionnaires (VOQ) reporting anchor cable separations with no apparent warning in covered vehicles after the Recall 14V266 remedy had been applied.ODI opened RQ19-003 to assess the effectiveness of the actions GM took in Recall 14V266 and review the full warranty and complaint data related to seat belt anchor cable separations and replacements. ODI continues to receive occasional cable failure complaints both for the subject vehicles and other GM models and model years that have also been previously recalled addressing this condition.Although the cable separation complaint rate is very low, over the past three years ODI has received two (2) additional VOQ?s citing belt cable separations for Lambda platform vehicles outside the scope of recall 14V266, (11217092, 11118075) and complaints for other GM models covered in a number of similar Safety Recalls:* 15V269, 2011-12 Chevrolet Malibu (11181115, 11288168); * 16V209, 2014-15 Silverado 1500, Sierra 1500 (11254364, 10935183, 10953851, 11025376, 11282043, 11288701, 11309884); and * 16V518 2014-16 Caprice Police Pursuit, SS (10905644, 10990669, 11340893).ODI's review of GM's data confirms the low potential failure rate for the vehicles covered by recall 14V266. However, ODI believes that complainants may not recognize accumulating cable fatigue damage from the visual cues available in routine vehicle use.ODI is upgrading RQ19-003 to an Engineering Analysis to more closely assess seat belt conditions and strength levels in the field. This work will include the collection of seat belt samples from a wider range of recalled and peer vehicles for detailed analysis and testing.The ODI reports (VOQs) associated with this RQ19-003 can be viewed at NHTSA.gov under the following reference numbers: 11144704, 11076704, 11185619, 11151922, 11164011, 10967518, 11113486, 11115648
Seat Belts:front
On May 19, 2014, General Motors LLC (GM) notified the Office of Defects Investigation (ODI) that it would conduct Safety Recall 14V266 to address fatigue and separation of the flexible steel cable that connects the front outboard seat belts to the seat-mounted belt pre-tensioner in 1.4 million model year (MY) 2009-2010 Saturn Outlook, 2009-2014 Buick Enclave, GMC Acadia and Chevrolet Traverse (Lambda Platform) vehicles.The remedy was to inspect for signs of damage and replace pre-tensioner anchor cables as needed. Re-work was conducted to relocate the pre-tensioner anchor cable out of the occupant entry path. ODI has subsequently received four (4) Vehicle Owners Questionnaires (VOQ) reporting anchor cable separations with no apparent warning in covered vehicles after the Recall 14V266 remedy had been applied.ODI opened RQ19-003 to assess the effectiveness of the actions GM took in Recall 14V266 and review the full warranty and complaint data related to seat belt anchor cable separations and replacements. ODI continues to receive occasional cable failure complaints both for the subject vehicles and other GM models and model years that have also been previously recalled addressing this condition.Although the cable separation complaint rate is very low, over the past three years ODI has received two (2) additional VOQ?s citing belt cable separations for Lambda platform vehicles outside the scope of recall 14V266, (11217092, 11118075) and complaints for other GM models covered in a number of similar Safety Recalls:* 15V269, 2011-12 Chevrolet Malibu (11181115, 11288168); * 16V209, 2014-15 Silverado 1500, Sierra 1500 (11254364, 10935183, 10953851, 11025376, 11282043, 11288701, 11309884); and * 16V518 2014-16 Caprice Police Pursuit, SS (10905644, 10990669, 11340893).ODI's review of GM's data confirms the low potential failure rate for the vehicles covered by recall 14V266. However, ODI believes that complainants may not recognize accumulating cable fatigue damage from the visual cues available in routine vehicle use.ODI is upgrading RQ19-003 to an Engineering Analysis to more closely assess seat belt conditions and strength levels in the field. This work will include the collection of seat belt samples from a wider range of recalled and peer vehicles for detailed analysis and testing.The ODI reports (VOQs) associated with this RQ19-003 can be viewed at NHTSA.gov under the following reference numbers: 11144704, 11076704, 11185619, 11151922, 11164011, 10967518, 11113486, 11115648
Seat Belts:pretensioner
On May 19, 2014, General Motors LLC (GM) notified the Office of Defects Investigation (ODI) that it would conduct Safety Recall 14V266 to address fatigue and separation of the flexible steel cable that connects the front outboard seat belts to the seat-mounted belt pre-tensioner in 1.4 million model year (MY) 2009-2010 Saturn Outlook, 2009-2014 Buick Enclave, GMC Acadia and Chevrolet Traverse (Lambda Platform) vehicles.The remedy was to inspect for signs of damage and replace pre-tensioner anchor cables as needed. Re-work was conducted to relocate the pre-tensioner anchor cable out of the occupant entry path. ODI has subsequently received four (4) Vehicle Owners Questionnaires (VOQ) reporting anchor cable separations with no apparent warning in covered vehicles after the Recall 14V266 remedy had been applied.ODI opened RQ19-003 to assess the effectiveness of the actions GM took in Recall 14V266 and review the full warranty and complaint data related to seat belt anchor cable separations and replacements. ODI continues to receive occasional cable failure complaints both for the subject vehicles and other GM models and model years that have also been previously recalled addressing this condition.Although the cable separation complaint rate is very low, over the past three years ODI has received two (2) additional VOQ?s citing belt cable separations for Lambda platform vehicles outside the scope of recall 14V266, (11217092, 11118075) and complaints for other GM models covered in a number of similar Safety Recalls:* 15V269, 2011-12 Chevrolet Malibu (11181115, 11288168); * 16V209, 2014-15 Silverado 1500, Sierra 1500 (11254364, 10935183, 10953851, 11025376, 11282043, 11288701, 11309884); and * 16V518 2014-16 Caprice Police Pursuit, SS (10905644, 10990669, 11340893).ODI's review of GM's data confirms the low potential failure rate for the vehicles covered by recall 14V266. However, ODI believes that complainants may not recognize accumulating cable fatigue damage from the visual cues available in routine vehicle use.ODI is upgrading RQ19-003 to an Engineering Analysis to more closely assess seat belt conditions and strength levels in the field. This work will include the collection of seat belt samples from a wider range of recalled and peer vehicles for detailed analysis and testing.The ODI reports (VOQs) associated with this RQ19-003 can be viewed at NHTSA.gov under the following reference numbers: 11144704, 11076704, 11185619, 11151922, 11164011, 10967518, 11113486, 11115648
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