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2011 GMC Acadia

Owner reports · Recalls · Investigations

Similar to other model years

Owner complaints for the 2011 GMC Acadia do not stand out strongly from the model-year median of 256.

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When problems were reported

Mileage at the reported incident

210 reports with mileage · 59 unknown

NHTSA’s mileage field refers to the reported incident, not necessarily the filing date. This shows report counts, not the likelihood of a failure.

What to inspect

Issues worth paying extra attention to based on owner reports.

  • Steering. Review the 64 owner reports in this category and discuss these concerns during a pre-purchase inspection. Read reports →
  • Engine. Review the 52 owner reports in this category and discuss these concerns during a pre-purchase inspection. Read reports →
  • Electrical System. Review the 47 owner reports in this category and discuss these concerns during a pre-purchase inspection. Read reports →

NHTSA owner reports · September 18, 2026 snapshot.

8 crash reports10 fire reports9 injury reports

Structure complaints

9 reports
Clear category filter
Mileage unknown · Dec 23, 2021
StructureSuspension

The contact owns a 2011 GMC Acadia. The contact stated that while driving 60 MPH, the subframe underneath the driver’s side felt loose and not properly aligned. The contact merged to the right lane and continued to drive the vehicle. The contact stated that her son and daughter drove the vehicle and noticed the failure as well. …

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The contact owns a 2011 GMC Acadia. The contact stated that while driving 60 MPH, the subframe underneath the driver’s side felt loose and not properly aligned. The contact merged to the right lane and continued to drive the vehicle. The contact stated that her son and daughter drove the vehicle and noticed the failure as well. The contact stated that the vehicle was taken to a local Pep Boys who replaced all four tires and performed a 4-wheel alignment; however, the failure had been reoccurring and was more noticeable while making turns and driving around curves. The dealer and the manufacturer were not notified of the failure. The vehicle was not diagnosed or repaired. The approximate failure mileage was unknown.

NHTSA ODI #11444850

150,321 miles · Jul 21, 2020
Structure

TL* THE CONTACT OWNS A 2011 GMC ACADIA. THE CONTACT STATED THAT THE VEHICLE WAS REPAIRED UNDER NHTSA CAMPAIGN NUMBER: 15V415000 (STRUCTURE) AT ED BOZARTH CHEVROLET #1 BUICK GMC CADILLAC (3731 SW TOPEKA BLVD, TOPEKA, KS 66609) IN 2016. THE CONTACT STATED THAT RECENTLY THE BOLT THAT CONNECTED THE TRUNK SHOCK TO THE LIFTGATE FRACTU…

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TL* THE CONTACT OWNS A 2011 GMC ACADIA. THE CONTACT STATED THAT THE VEHICLE WAS REPAIRED UNDER NHTSA CAMPAIGN NUMBER: 15V415000 (STRUCTURE) AT ED BOZARTH CHEVROLET #1 BUICK GMC CADILLAC (3731 SW TOPEKA BLVD, TOPEKA, KS 66609) IN 2016. THE CONTACT STATED THAT RECENTLY THE BOLT THAT CONNECTED THE TRUNK SHOCK TO THE LIFTGATE FRACTURED AND DETACHED UPON OPENING THE LIFTGATE. THE CONTACT TOOK THE VEHICLE BACK TO THE SAME DEALER TO RETRIEVE A REPLACEMENT BOLT. THE CONTACT WAS INFORMED THAT THE PART WOULD TAKE A FEW DAYS TO ARRIVE. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 150,321.

NHTSA ODI #11340633

123,218 miles · Jan 14, 2019
StructureInjury

TL* THE CONTACT OWNS A 2011 GMC ACADIA. THE CONTACT STATED THAT THE LIFTGATE UNEXPECTEDLY CLOSED AND STRUCK HER ON THE HEAD. THE CONTACT SUSTAINED A BUMP ON THE RIGHT SIDE OF HER HEAD, A BLOODY RIGHT EYE, AND A CONCUSSION. MEDICAL ATTENTION WAS NOT RECEIVED. THE VEHICLE WAS INCLUDED IN NHTSA CAMPAIGN NUMBER: 15V415000 (STRUCTURE…

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TL* THE CONTACT OWNS A 2011 GMC ACADIA. THE CONTACT STATED THAT THE LIFTGATE UNEXPECTEDLY CLOSED AND STRUCK HER ON THE HEAD. THE CONTACT SUSTAINED A BUMP ON THE RIGHT SIDE OF HER HEAD, A BLOODY RIGHT EYE, AND A CONCUSSION. MEDICAL ATTENTION WAS NOT RECEIVED. THE VEHICLE WAS INCLUDED IN NHTSA CAMPAIGN NUMBER: 15V415000 (STRUCTURE). THE VEHICLE WAS TAKEN TO COVERT BUICK GMC (11750 RESEARCH BLVD, AUSTIN, TX) TO BE REPAIRED PER THE RECALL. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 123,218.

NHTSA ODI #11169893

65,000 miles · Jul 31, 2018
StructureInjury

TL* THE CONTACT OWNS A 2011 GMC ACADIA. AFTER OPENING THE REAR LIFTGATE DOOR AND LEANING INTO THE REAR AREA, A POPPING NOISE WAS HEARD BEFORE THE LIFTGATE DOOR SUDDENLY CLOSED DOWN. AS A RESULT OF THE FAILURE, THE CONTACT'S HEAD WAS STRUCK WITH THE LIFTGATE. THE CONTACT SUSTAINED SEVERE HEAD TRAUMA, WHICH REQUIRED MEDICAL TREATM…

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TL* THE CONTACT OWNS A 2011 GMC ACADIA. AFTER OPENING THE REAR LIFTGATE DOOR AND LEANING INTO THE REAR AREA, A POPPING NOISE WAS HEARD BEFORE THE LIFTGATE DOOR SUDDENLY CLOSED DOWN. AS A RESULT OF THE FAILURE, THE CONTACT'S HEAD WAS STRUCK WITH THE LIFTGATE. THE CONTACT SUSTAINED SEVERE HEAD TRAUMA, WHICH REQUIRED MEDICAL TREATMENT. THE CONTACT INDICATED THAT THE VEHICLE WAS PREVIOUSLY SERVICED IN JUNE OF 2015 FOR NHTSA CAMPAIGN NUMBER: 15V415000 (STRUCTURE) TO PREVENT THE FAILURE FROM OCCURRING. THE LOCAL DEALER (GMC OF BEACHWOOD, 25975 CENTRAL PKWY, BEACHWOOD OH) AND THE MANUFACTURER WERE NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 65,000.

NHTSA ODI #11114957

105,000 miles · Mar 14, 2018
Structure

TL* THE CONTACT OWNS A 2011 GMC ACADIA. WHILE THE ELECTRIC REAR LIFTGATE DOOR WAS OPENING, THE POWER ASSIST CYLINDERS FAILED AND CAUSED THE DOOR TO UNEXPECTEDLY SLAM SHUT. THE FAILURE OCCURRED ON MULTIPLE OCCASIONS. THE CAUSE OF THE FAILURE WAS NOT DIAGNOSED OR REPAIRED. THE CONTACT INDICATED THAT THE VEHICLE WAS PREVIOUSLY REPA…

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TL* THE CONTACT OWNS A 2011 GMC ACADIA. WHILE THE ELECTRIC REAR LIFTGATE DOOR WAS OPENING, THE POWER ASSIST CYLINDERS FAILED AND CAUSED THE DOOR TO UNEXPECTEDLY SLAM SHUT. THE FAILURE OCCURRED ON MULTIPLE OCCASIONS. THE CAUSE OF THE FAILURE WAS NOT DIAGNOSED OR REPAIRED. THE CONTACT INDICATED THAT THE VEHICLE WAS PREVIOUSLY REPAIRED PER NHTSA CAMPAIGN NUMBER: 15V4150000 (STRUCTURE) TO PROVENT THE FAILURE FROM OCCURRING. NO FURTHER INFORMATION WAS AVAILABLE. THE LOCAL DEALER (WHEELER CHEVROLET IN HINTON, OK) AND THE MANUFACTURER WERE BOTH NOTIFIED OF THE FAILURE, BUT NO ASSISTANCE WAS OFFERED. THE FAILURE MILEAGE WAS 105,000.

NHTSA ODI #11079069

Mileage unknown · Dec 28, 2015
Structure

WANTED TAILGATE NOISE FIXED WHILE UNDER WARRANTEE, BUT WAS PUT OFF BY DEALER TO WAIT FOR RECALL FIX. RECALL FIX DID NOT SOLVE PROBLEM OF LOUD NOISES WHEN USING POWER TAILGATE. AFTER ABOUT 2 YEARS I RECEIVED RECALL LETTER FROM GM AND DEALER DID RECALL WORK. HOWEVER , THE NOISE PROBLEM STILL EXISTS AND DEALER TELLS ME I WILL NEE…

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WANTED TAILGATE NOISE FIXED WHILE UNDER WARRANTEE, BUT WAS PUT OFF BY DEALER TO WAIT FOR RECALL FIX. RECALL FIX DID NOT SOLVE PROBLEM OF LOUD NOISES WHEN USING POWER TAILGATE. AFTER ABOUT 2 YEARS I RECEIVED RECALL LETTER FROM GM AND DEALER DID RECALL WORK. HOWEVER , THE NOISE PROBLEM STILL EXISTS AND DEALER TELLS ME I WILL NEED TO PAY $725 TO FIX PART # 23142258 BECAUSE IT IS NOT COVERED UNDER LONG AWAITED RECALL REPAIR. I CALLED GM CUSTOMER ASSISTANCE CENTER AND THEY CANNOT AUTHORIZE REPAIR EITHER. I BELEIVE THE RECALL MODULE BY NOT WORKING CORRECTLY CAUSED THE GEAR FAILURE. THAT'S WHY I BELIEVE GM SHOULD FIX THE TAILGATE. ALL THIS HAPPENED OVER A 2 YEAR PERIOD. WHILE CAR WAS IN WARRENTY AND NOW OUT OF WARRANTY. SINCE GM HAD TO FIX ALL 2011 ACADIA'S THE PROCESS TOOK TOO LONG AND DAMAGED THE VEHICLE. I RECEIVED MY RECALL LETTER IN NOVEMBER 2015 , YEARS AFTER ANNOUNCEMENT WAS MADE.

NHTSA ODI #10816617

76,000 miles · Oct 9, 2015
Structure

TL* THE CONTACT OWNS A 2011 GMC ACADIA. THE CONTACT STATED WHILE THE REAR LIFTGATE WAS OPEN THE DOOR SUDDENLY CLOSED ONTO THE CONTACT BACK. THE CONTACT INDICATED THAT THE RECALL NOTICE FOR NHTSA CAMPAIGN NUMBER 15V415000 (STRUCTURE) WAS RECEIVED IN AUGUST 2015. AFTER CONTACTING THE DEALER AND THE MANUFACTURER, THE CONTACT WAS IN…

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TL* THE CONTACT OWNS A 2011 GMC ACADIA. THE CONTACT STATED WHILE THE REAR LIFTGATE WAS OPEN THE DOOR SUDDENLY CLOSED ONTO THE CONTACT BACK. THE CONTACT INDICATED THAT THE RECALL NOTICE FOR NHTSA CAMPAIGN NUMBER 15V415000 (STRUCTURE) WAS RECEIVED IN AUGUST 2015. AFTER CONTACTING THE DEALER AND THE MANUFACTURER, THE CONTACT WAS INFORMED THAT THE PARTS NEEDED TO REPAIR THE VEHICLE WERE STILL NOT AVAILABLE AND NO ESTIMATED TIME FOR RECEIVING THE PARTS COULD BE GIVEN. THE FAILURE MILEAGE WAS 76,000.

NHTSA ODI #10781129

32,000 miles · Oct 17, 2012
StructureFire

TL* THE CONTACT OWNS A 2011 GMC ACADIA. THE CONTACT STATED THAT AFTER HAVING THE WINDSHIELD REPLACED, SHE NOTICED A BURNING SMELL BEING EMITTED FROM AN UNKNOWN SOURCE. IT WAS LATER DISCOVERED THAT THE LUGGAGE RACK WAS ALLOWING WATER TO ENTER THE VEHICLE WHICH REACHED THE ELECTRONICS THROUGH THE REAR VIEW MIRROR. AS A RESULT, ALL…

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TL* THE CONTACT OWNS A 2011 GMC ACADIA. THE CONTACT STATED THAT AFTER HAVING THE WINDSHIELD REPLACED, SHE NOTICED A BURNING SMELL BEING EMITTED FROM AN UNKNOWN SOURCE. IT WAS LATER DISCOVERED THAT THE LUGGAGE RACK WAS ALLOWING WATER TO ENTER THE VEHICLE WHICH REACHED THE ELECTRONICS THROUGH THE REAR VIEW MIRROR. AS A RESULT, ALL OF THE ELECTRICAL COMPONENTS THAT WERE CONNECTED TO THE REAR VIEW MIRROR, INCLUDING THE ONSTAR SYSTEM AND THE RADIO, FAILED TO FUNCTION CORRECTLY. THE VEHICLE WAS NOT TAKEN TO A MECHANIC. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT CONTACTED. THE FAILURE AND CURRENT MILEAGES WERE 32,000. THE VIN WAS NOT AVAILABLE.

NHTSA ODI #10480894

100 miles · Jun 6, 2011
Latches/locks/linkagesStructure

TL*THE CONTACT OWNS A 2011 GMC ACADIA. THE CONTACT STATED WHENEVER THE GEAR WAS SHIFTED INTO THE PARK POSITION, THE FOUR AUTOMATIC DOORS WOULD UNLOCK WITHOUT INTENT. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER FOUR TIMES FOR THE SIMILAR FAILURE AND THEY STATED THAT THE DOORS OPERATED NORMALLY. IN ADDITION, THE SILVER AND CHRO…

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TL*THE CONTACT OWNS A 2011 GMC ACADIA. THE CONTACT STATED WHENEVER THE GEAR WAS SHIFTED INTO THE PARK POSITION, THE FOUR AUTOMATIC DOORS WOULD UNLOCK WITHOUT INTENT. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER FOUR TIMES FOR THE SIMILAR FAILURE AND THEY STATED THAT THE DOORS OPERATED NORMALLY. IN ADDITION, THE SILVER AND CHROME TRIM AROUND THE ENTIRE DASHBOARD, AND CONSOLE AREA WOULD OBSTRUCT THE VISION WHEN SUNLIGHT MADE CONTACT WITH IT. THE CONTACT WAS IN THE PROCESS OF NOTIFYING THE MANUFACTURER. THE APPROXIMATE FAILURE MILEAGE WAS 100. UPDATED 07/08/11 *BF UPDATED 3/15/12 *CN

NHTSA ODI #10405299

Official recalls

5

21V246000 · Air Bags:critical Fasteners

Apr 8, 2021

General Motors, LLC (GM) is recalling certain 2010-2015, 2017 Buick Enclave, 2010-2019 Chevrolet Traverse, and 2011-2016 GMC Acadia vehicles. The side curtain air bags may not be properly attached.

Consequence & remedy

Consequence: Unsecured side curtain air bags may not perform as intended, increasing the risk of injury.

Remedy: GM will notify owners, and dealers will inspect and, if necessary, realign or replace the weld nuts, free of charge. Owner notification letters were mailed on May 24, 2021. Owners may contact Buick customer service at 1-800-521-7300, Chevrolet customer service at 1-800-222-1020, and GMC customer service at 1-800-462-8782. GM's number for this recall is N202321200.

15V415000 · Structure:body:hatchback/liftgate

Jun 30, 2015

General Motors LLC (GM) is recalling certain model year 2008-2012 Buick Enclave vehicles manufactured January 3, 2007, to February 29, 2012, 2009-2012 Chevrolet Traverse vehicles manufactured July 6, 2008, to March 9, 2012, 2007-2012 GMC Acadia vehicles manufactured September 15, 2006, to February 29, 2012, and 2007-2010 Saturn Outlook vehicles manufactured August 17, 2006, to March 18, 2010. The affected vehicles, equipped with the power liftgate option, have gas struts that hold the power liftgate up when open. These struts may prematurely wear and the open liftgate may suddenly fall.

Consequence & remedy

Consequence: If the open liftgate unexpectedly falls, it may strike a person, increasing their risk of injury.

Remedy: GM will notify owners, and dealers will update the software for the power liftgate actuator motor control unit so that the motor will prevent the rapid closing of the lift gate, free of charge. The recall began on November 15, 2016. Owners may contact Buick customer service at 1-800-521-7300, Chevrolet customer service at 1-800-222-1020, GMC customer service at 1-800-462-8782, and Saturn customer service at 1-800-553-6000. GM's number for this recall is 15240.

14V266000 · Seat Belts

May 20, 2014

General Motors is recalling certain model year 2009-2014 Buick Enclave vehicles manufactured April 14, 2008, through May 14, 2014, Chevrolet Traverse vehicles manufactured June 6, 2008, through May 14, 2014, and GMC Acadia vehicles manufactured April 9, 2008, through May 14, 2014, and 2009-2010 Saturn Outlook vehicles manufactured April 14, 2008, through March 18, 2010. In the affected vehicles, the flexible steel cable that connects the seatbelt to the front outboard seating positions may fatigue and separate over time.

Consequence & remedy

Consequence: If the steel cable becomes fatigued and separates, the seatbelt may not properly restrain the seat occupant increasing the risk of an injury in a crash.

Remedy: General Motors will notify owners, and dealers will inspect and, if necessary, repair and replace the lap pretensioner, free of charge. Parts are not currently available. An interim notice will be mailed to owners in July 2014. A second notice will be mailed to owners once parts become available. The recall for the 2009-2010 model years began on July 11, 2014. The interim letter for the 2011-2014 model years were distributed on July 11, 2014. Owners may contact General Motors at 1-800-222-1020 (Chevrolet), 1-800-521-7300 (Buick), 1-800-462-8782 (GMC), 1-800-553-6000 (Saturn). General Motors recall number for this campaign is 14187.

14V118000 · Air Bags:side/window

Mar 17, 2014

General Motors LLC (GM) is recalling certain model year 2008-2013 Buick Enclave and GMC Acadia and 2009-2013 Chevrolet Traverse and 2008-2010 Saturn Outlook vehicles. In the affected vehicles, increased resistance in the driver and passenger seat mounted side impact air bag (SIAB) wiring harnesses may result in the SIAB and seat belt pretensioners not deploying in the event of a crash.

Consequence & remedy

Consequence: Failure of the side impact air bags and seat belt pretensioners to deploy in a crash increase the risk of injury to the driver and front seat occupant.

Remedy: GM will notify owners, and dealers will replace the affected harness connections with soldered connections, free of charge. The recall began on June 16, 2014. Buick owners may contact the owner center at 1-800-521-7300, Chevrolet owners at 1-866-694-6546, Saturn at 1-800-553-6000, and GMC owners at 1-866-996-9463. GM's number for this recall is 14030. Note: Vehicles repaired as part of Customer Satisfaction Campaign 10085 and special coverage 10335 have already had the subject condition repaired and therefore are not included in the safety recall.

12V151000 · Visibility:windshield Wiper/washer:linkages

Apr 9, 2012

GENERAL MOTORS (GM) IS RECALLING CERTAIN MODEL YEAR 2011-2012 CHEVROLET TRAVERSE, BUICK ENCLAVE, AND GMC ACADIA VEHICLES CURRENTLY REGISTERED IN ALASKA, COLORADO, CONNECTICUT, DELAWARE, IDAHO, ILLINOIS, INDIANA, IOWA, MAINE, MARYLAND, MASSACHUSETTS, MICHIGAN, MINNESOTA, MONTANA, NEBRASKA, NEW HAMPSHIRE, NEW JERSEY, NEW YORK, NORTH DAKOTA, OHIO, PENNSYLVANIA, RHODE ISLAND, SOUTH DAKOTA, UTAH, VERMONT, WEST VIRGINIA, WISCONSIN, WYOMING AND THE DISTRICT OF COLUMBIA. SNOW OR ICE BUILDUP ON THE WINDSHIELD OR ON THE WIPER MAY RESTRICT THE MOVEMENT OF THE WIPER ARM, CAUSING THE WIPER ARM TO LOOSEN AND CAUSE THE WIPER TO BECOME INOPERATIVE.

Consequence & remedy

Consequence: IF THIS OCCURS, DRIVER VISIBILITY COULD BE REDUCED, INCREASING THE RISK OF A CRASH.

Remedy: GM WILL NOTIFY OWNERS, AND DEALERS WILL TIGHTEN THE WIPER ARM NUTS, FREE OF CHARGE. THE SAFETY RECALL BEGAN ON APRIL 20, 2012.

Model-level recall history does not show whether a particular VIN is affected or has received a repair. Check a VIN with NHTSA ↗

NHTSA investigations

2

EA20002 · Outboard Front Seat Belt Anchor Cable Failure

Opened Aug 31, 2020 · Closed Aug 30, 2024

Status: closed (inferred from source dates) · Seat Belts; Seat Belts:front; Seat Belts:front:anchorage

On August 31, 2020, the Office of Defects Investigations (ODI) opened Engineering Analysis (EA) EA20002, as an upgrade of Recall Query (RQ) RQ19003. This investigation, related to recall 14V-266, was opened to investigate instances of detachment of the flexible steel seat belt anchor cable attached to the outboard side of the front seats in vehicles manufactured by General Motors (GM). The subject vehicles included model year (MY) 2009 through 2014 GMC Acadia, Buick Enclave, and Chevrolet Traverse SUVs as well as MY 2009 through 2010 Saturn Outlook SUVs. These vehicles were previously repaired for this defect under recall 14V-266. The subject vehicle population is approximately 1.3 million vehicles. Special Coverage N192219480, issued in June 2019, addressed the subject defect in vehicles that previously received the recall remedy repair for subject recall 14V-266. The Special Coverage allows for component replacement for 12 years or 180,000 miles from the initial sale date, whichever comes first. Special Coverage N192219480 instructed service technicians to inspect the driver’s seat belt anchor cable for any damage to the protective sleeve and if damage was observed, the cable was replaced with a new sleeve as well as a new closeout piece that relocated the cable to mitigate the subject condition. In view of the Special Coverage conducted by General Motors, the high detectability of the subject failure, and the low rate of occurrence, this Engineering Analysis is closed. The closing of this investigation does not constitute a finding by NHTSA that a safety-related defect does not exist. The Agency reserves the right to take additional action if warranted by future circumstances. To review the ODI reports cited in the Closing Resume ODI Report Identification Number document, go to NHTSA.gov. Please see the attached document “EA20-002 Detailed Closing Summary” for more a detailed closing resume summary.

Additional source detail variants (3)

Seat Belts:front:anchorage

On August 31, 2020, the Office of Defects Investigations (ODI) opened Engineering Analysis (EA) EA20002, as an upgrade of Recall Query (RQ) RQ19003. This investigation, related to recall 14V-266, was opened to investigate instances of detachment of the flexible steel seat belt anchor cable attached to the outboard side of the front seats in vehicles manufactured by General Motors (GM). The subject vehicles included model year (MY) 2009 through 2014 GMC Acadia, Buick Enclave, and Chevrolet Traverse SUVs as well as MY 2009 through 2010 Saturn Outlook SUVs. These vehicles were previously repaired for this defect under recall 14V-266. The subject vehicle population is approximately 1.3 million vehicles. Special Coverage N192219480, issued in June 2019, addressed the subject defect in vehicles that previously received the recall remedy repair for subject recall 14V-266. The Special Coverage allows for component replacement for 12 years or 180,000 miles from the initial sale date, whichever comes first. Special Coverage N192219480 instructed service technicians to inspect the driver’s seat belt anchor cable for any damage to the protective sleeve and if damage was observed, the cable was replaced with a new sleeve as well as a new closeout piece that relocated the cable to mitigate the subject condition. In view of the Special Coverage conducted by General Motors, the high detectability of the subject failure, and the low rate of occurrence, this Engineering Analysis is closed. The closing of this investigation does not constitute a finding by NHTSA that a safety-related defect does not exist. The Agency reserves the right to take additional action if warranted by future circumstances. To review the ODI reports cited in the Closing Resume ODI Report Identification Number document, go to NHTSA.gov. Please see the attached document “EA20-002 Detailed Closing Summary” for more a detailed closing resume summary.

Seat Belts:front

On August 31, 2020, the Office of Defects Investigations (ODI) opened Engineering Analysis (EA) EA20002, as an upgrade of Recall Query (RQ) RQ19003. This investigation, related to recall 14V-266, was opened to investigate instances of detachment of the flexible steel seat belt anchor cable attached to the outboard side of the front seats in vehicles manufactured by General Motors (GM). The subject vehicles included model year (MY) 2009 through 2014 GMC Acadia, Buick Enclave, and Chevrolet Traverse SUVs as well as MY 2009 through 2010 Saturn Outlook SUVs. These vehicles were previously repaired for this defect under recall 14V-266. The subject vehicle population is approximately 1.3 million vehicles. Special Coverage N192219480, issued in June 2019, addressed the subject defect in vehicles that previously received the recall remedy repair for subject recall 14V-266. The Special Coverage allows for component replacement for 12 years or 180,000 miles from the initial sale date, whichever comes first. Special Coverage N192219480 instructed service technicians to inspect the driver’s seat belt anchor cable for any damage to the protective sleeve and if damage was observed, the cable was replaced with a new sleeve as well as a new closeout piece that relocated the cable to mitigate the subject condition. In view of the Special Coverage conducted by General Motors, the high detectability of the subject failure, and the low rate of occurrence, this Engineering Analysis is closed. The closing of this investigation does not constitute a finding by NHTSA that a safety-related defect does not exist. The Agency reserves the right to take additional action if warranted by future circumstances. To review the ODI reports cited in the Closing Resume ODI Report Identification Number document, go to NHTSA.gov. Please see the attached document “EA20-002 Detailed Closing Summary” for more a detailed closing resume summary.

Seat Belts

On August 31, 2020, the Office of Defects Investigations (ODI) opened Engineering Analysis (EA) EA20002, as an upgrade of Recall Query (RQ) RQ19003. This investigation, related to recall 14V-266, was opened to investigate instances of detachment of the flexible steel seat belt anchor cable attached to the outboard side of the front seats in vehicles manufactured by General Motors (GM). The subject vehicles included model year (MY) 2009 through 2014 GMC Acadia, Buick Enclave, and Chevrolet Traverse SUVs as well as MY 2009 through 2010 Saturn Outlook SUVs. These vehicles were previously repaired for this defect under recall 14V-266. The subject vehicle population is approximately 1.3 million vehicles. Special Coverage N192219480, issued in June 2019, addressed the subject defect in vehicles that previously received the recall remedy repair for subject recall 14V-266. The Special Coverage allows for component replacement for 12 years or 180,000 miles from the initial sale date, whichever comes first. Special Coverage N192219480 instructed service technicians to inspect the driver’s seat belt anchor cable for any damage to the protective sleeve and if damage was observed, the cable was replaced with a new sleeve as well as a new closeout piece that relocated the cable to mitigate the subject condition. In view of the Special Coverage conducted by General Motors, the high detectability of the subject failure, and the low rate of occurrence, this Engineering Analysis is closed. The closing of this investigation does not constitute a finding by NHTSA that a safety-related defect does not exist. The Agency reserves the right to take additional action if warranted by future circumstances. To review the ODI reports cited in the Closing Resume ODI Report Identification Number document, go to NHTSA.gov. Please see the attached document “EA20-002 Detailed Closing Summary” for more a detailed closing resume summary.

RQ19003 · Seat Belt Anchor Cable Failure

Opened May 28, 2019 · Closed Aug 31, 2020

Status: closed (inferred from source dates) · Seat Belts:front; Seat Belts:front:anchorage; Seat Belts:pretensioner

On May 19, 2014, General Motors LLC (GM) notified the Office of Defects Investigation (ODI) that it would conduct Safety Recall 14V266 to address fatigue and separation of the flexible steel cable that connects the front outboard seat belts to the seat-mounted belt pre-tensioner in 1.4 million model year (MY) 2009-2010 Saturn Outlook, 2009-2014 Buick Enclave, GMC Acadia and Chevrolet Traverse (Lambda Platform) vehicles.The remedy was to inspect for signs of damage and replace pre-tensioner anchor cables as needed. Re-work was conducted to relocate the pre-tensioner anchor cable out of the occupant entry path. ODI has subsequently received four (4) Vehicle Owners Questionnaires (VOQ) reporting anchor cable separations with no apparent warning in covered vehicles after the Recall 14V266 remedy had been applied.ODI opened RQ19-003 to assess the effectiveness of the actions GM took in Recall 14V266 and review the full warranty and complaint data related to seat belt anchor cable separations and replacements. ODI continues to receive occasional cable failure complaints both for the subject vehicles and other GM models and model years that have also been previously recalled addressing this condition.Although the cable separation complaint rate is very low, over the past three years ODI has received two (2) additional VOQ?s citing belt cable separations for Lambda platform vehicles outside the scope of recall 14V266, (11217092, 11118075) and complaints for other GM models covered in a number of similar Safety Recalls:* 15V269, 2011-12 Chevrolet Malibu (11181115, 11288168); * 16V209, 2014-15 Silverado 1500, Sierra 1500 (11254364, 10935183, 10953851, 11025376, 11282043, 11288701, 11309884); and * 16V518 2014-16 Caprice Police Pursuit, SS (10905644, 10990669, 11340893).ODI's review of GM's data confirms the low potential failure rate for the vehicles covered by recall 14V266. However, ODI believes that complainants may not recognize accumulating cable fatigue damage from the visual cues available in routine vehicle use.ODI is upgrading RQ19-003 to an Engineering Analysis to more closely assess seat belt conditions and strength levels in the field. This work will include the collection of seat belt samples from a wider range of recalled and peer vehicles for detailed analysis and testing.The ODI reports (VOQs) associated with this RQ19-003 can be viewed at NHTSA.gov under the following reference numbers: 11144704, 11076704, 11185619, 11151922, 11164011, 10967518, 11113486, 11115648

Additional source detail variants (3)

Seat Belts:front:anchorage

On May 19, 2014, General Motors LLC (GM) notified the Office of Defects Investigation (ODI) that it would conduct Safety Recall 14V266 to address fatigue and separation of the flexible steel cable that connects the front outboard seat belts to the seat-mounted belt pre-tensioner in 1.4 million model year (MY) 2009-2010 Saturn Outlook, 2009-2014 Buick Enclave, GMC Acadia and Chevrolet Traverse (Lambda Platform) vehicles.The remedy was to inspect for signs of damage and replace pre-tensioner anchor cables as needed. Re-work was conducted to relocate the pre-tensioner anchor cable out of the occupant entry path. ODI has subsequently received four (4) Vehicle Owners Questionnaires (VOQ) reporting anchor cable separations with no apparent warning in covered vehicles after the Recall 14V266 remedy had been applied.ODI opened RQ19-003 to assess the effectiveness of the actions GM took in Recall 14V266 and review the full warranty and complaint data related to seat belt anchor cable separations and replacements. ODI continues to receive occasional cable failure complaints both for the subject vehicles and other GM models and model years that have also been previously recalled addressing this condition.Although the cable separation complaint rate is very low, over the past three years ODI has received two (2) additional VOQ?s citing belt cable separations for Lambda platform vehicles outside the scope of recall 14V266, (11217092, 11118075) and complaints for other GM models covered in a number of similar Safety Recalls:* 15V269, 2011-12 Chevrolet Malibu (11181115, 11288168); * 16V209, 2014-15 Silverado 1500, Sierra 1500 (11254364, 10935183, 10953851, 11025376, 11282043, 11288701, 11309884); and * 16V518 2014-16 Caprice Police Pursuit, SS (10905644, 10990669, 11340893).ODI's review of GM's data confirms the low potential failure rate for the vehicles covered by recall 14V266. However, ODI believes that complainants may not recognize accumulating cable fatigue damage from the visual cues available in routine vehicle use.ODI is upgrading RQ19-003 to an Engineering Analysis to more closely assess seat belt conditions and strength levels in the field. This work will include the collection of seat belt samples from a wider range of recalled and peer vehicles for detailed analysis and testing.The ODI reports (VOQs) associated with this RQ19-003 can be viewed at NHTSA.gov under the following reference numbers: 11144704, 11076704, 11185619, 11151922, 11164011, 10967518, 11113486, 11115648

Seat Belts:front

On May 19, 2014, General Motors LLC (GM) notified the Office of Defects Investigation (ODI) that it would conduct Safety Recall 14V266 to address fatigue and separation of the flexible steel cable that connects the front outboard seat belts to the seat-mounted belt pre-tensioner in 1.4 million model year (MY) 2009-2010 Saturn Outlook, 2009-2014 Buick Enclave, GMC Acadia and Chevrolet Traverse (Lambda Platform) vehicles.The remedy was to inspect for signs of damage and replace pre-tensioner anchor cables as needed. Re-work was conducted to relocate the pre-tensioner anchor cable out of the occupant entry path. ODI has subsequently received four (4) Vehicle Owners Questionnaires (VOQ) reporting anchor cable separations with no apparent warning in covered vehicles after the Recall 14V266 remedy had been applied.ODI opened RQ19-003 to assess the effectiveness of the actions GM took in Recall 14V266 and review the full warranty and complaint data related to seat belt anchor cable separations and replacements. ODI continues to receive occasional cable failure complaints both for the subject vehicles and other GM models and model years that have also been previously recalled addressing this condition.Although the cable separation complaint rate is very low, over the past three years ODI has received two (2) additional VOQ?s citing belt cable separations for Lambda platform vehicles outside the scope of recall 14V266, (11217092, 11118075) and complaints for other GM models covered in a number of similar Safety Recalls:* 15V269, 2011-12 Chevrolet Malibu (11181115, 11288168); * 16V209, 2014-15 Silverado 1500, Sierra 1500 (11254364, 10935183, 10953851, 11025376, 11282043, 11288701, 11309884); and * 16V518 2014-16 Caprice Police Pursuit, SS (10905644, 10990669, 11340893).ODI's review of GM's data confirms the low potential failure rate for the vehicles covered by recall 14V266. However, ODI believes that complainants may not recognize accumulating cable fatigue damage from the visual cues available in routine vehicle use.ODI is upgrading RQ19-003 to an Engineering Analysis to more closely assess seat belt conditions and strength levels in the field. This work will include the collection of seat belt samples from a wider range of recalled and peer vehicles for detailed analysis and testing.The ODI reports (VOQs) associated with this RQ19-003 can be viewed at NHTSA.gov under the following reference numbers: 11144704, 11076704, 11185619, 11151922, 11164011, 10967518, 11113486, 11115648

Seat Belts:pretensioner

On May 19, 2014, General Motors LLC (GM) notified the Office of Defects Investigation (ODI) that it would conduct Safety Recall 14V266 to address fatigue and separation of the flexible steel cable that connects the front outboard seat belts to the seat-mounted belt pre-tensioner in 1.4 million model year (MY) 2009-2010 Saturn Outlook, 2009-2014 Buick Enclave, GMC Acadia and Chevrolet Traverse (Lambda Platform) vehicles.The remedy was to inspect for signs of damage and replace pre-tensioner anchor cables as needed. Re-work was conducted to relocate the pre-tensioner anchor cable out of the occupant entry path. ODI has subsequently received four (4) Vehicle Owners Questionnaires (VOQ) reporting anchor cable separations with no apparent warning in covered vehicles after the Recall 14V266 remedy had been applied.ODI opened RQ19-003 to assess the effectiveness of the actions GM took in Recall 14V266 and review the full warranty and complaint data related to seat belt anchor cable separations and replacements. ODI continues to receive occasional cable failure complaints both for the subject vehicles and other GM models and model years that have also been previously recalled addressing this condition.Although the cable separation complaint rate is very low, over the past three years ODI has received two (2) additional VOQ?s citing belt cable separations for Lambda platform vehicles outside the scope of recall 14V266, (11217092, 11118075) and complaints for other GM models covered in a number of similar Safety Recalls:* 15V269, 2011-12 Chevrolet Malibu (11181115, 11288168); * 16V209, 2014-15 Silverado 1500, Sierra 1500 (11254364, 10935183, 10953851, 11025376, 11282043, 11288701, 11309884); and * 16V518 2014-16 Caprice Police Pursuit, SS (10905644, 10990669, 11340893).ODI's review of GM's data confirms the low potential failure rate for the vehicles covered by recall 14V266. However, ODI believes that complainants may not recognize accumulating cable fatigue damage from the visual cues available in routine vehicle use.ODI is upgrading RQ19-003 to an Engineering Analysis to more closely assess seat belt conditions and strength levels in the field. This work will include the collection of seat belt samples from a wider range of recalled and peer vehicles for detailed analysis and testing.The ODI reports (VOQs) associated with this RQ19-003 can be viewed at NHTSA.gov under the following reference numbers: 11144704, 11076704, 11185619, 11151922, 11164011, 10967518, 11113486, 11115648