VEHICLE WAS SLOWING TO TURN AND AT 15MPH THE STEERING LOCKED UP MAKING THE VEHICLE UNCONTROLLABLE. VEHICLE WAS STOPPED BY MEDIAN CURB AND STEERING SOMEHOW UNLOCKED. TOOK VEHICLE TO DEALERSHIP AND THEY REPLACED THE STEERING GEAR, RACK AND PINION, AND POWER STEERING PUMP. NOW A LITTLE OVER 18MONTHS LATER THE VEHICLE HAS STARTED LO…
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VEHICLE WAS SLOWING TO TURN AND AT 15MPH THE STEERING LOCKED UP MAKING THE VEHICLE UNCONTROLLABLE. VEHICLE WAS STOPPED BY MEDIAN CURB AND STEERING SOMEHOW UNLOCKED. TOOK VEHICLE TO DEALERSHIP AND THEY REPLACED THE STEERING GEAR, RACK AND PINION, AND POWER STEERING PUMP. NOW A LITTLE OVER 18MONTHS LATER THE VEHICLE HAS STARTED LOSING POWER STEERING AGAIN. DEALERSHIP IS QUOTING ME $2100 TO FIX WHEN THEY REPLACED THE LAST PART UNDER A WARRANTY/RECALL. *TR
NHTSA ODI #10704754
68,500 miles · Apr 3, 2015
Steering
JUST AS OTHERS HERE, I WAS NOTIFIED BY THE TECHNICIAN THAT THE STEERING GEAR/RACK AND PINION ASSEMBLY REQUIRED REPLACEMENT DUE TO POWER STEERING FLUID LEAK. THE DEALERSHIP STATED THIS WOULD NOT BE COVERED UNDER A WARRANTY AND ONLY THE POWER STEERING PUMP HAS BEEN RECALLED IF STEERING FAILS WHILE OPERATING THE VEHICLE. THERE SEEM…
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JUST AS OTHERS HERE, I WAS NOTIFIED BY THE TECHNICIAN THAT THE STEERING GEAR/RACK AND PINION ASSEMBLY REQUIRED REPLACEMENT DUE TO POWER STEERING FLUID LEAK. THE DEALERSHIP STATED THIS WOULD NOT BE COVERED UNDER A WARRANTY AND ONLY THE POWER STEERING PUMP HAS BEEN RECALLED IF STEERING FAILS WHILE OPERATING THE VEHICLE. THERE SEEMS TO BE SEVERAL COMPLAINTS REGARDING THIS ISSUE WITH THE 2011 GMC ACADIA. PLEASE CONSIDER TAKING THE TIME TO INVESTIGATE THESE PARTICULAR COMPLAINTS. IT VERY ALARMING TO BE INFORMED THAT A RECURRING ISSUE WILL NOT BE RESOLVED UNLESS THE POWER STEERING FAILS WHILE OPERATING THE VEHICLE. IT'S ALSO CONCERNING THAT SEVERAL CONSUMERS HAVE EXPERIENCED THE SAME ISSUE WITH POWER STEERING FLUID LEAKAGE AND MALFUNCTIONING STEERING GEAR/RACK. THIS IS A OBVIOUSLY A CONSISTENT COMPLAINT AND SHOULD BE ADDRESSED. *TR
NHTSA ODI #10703552
55,692 miles · Mar 13, 2015
Steering
DURING A RECENT OIL CHANGE, I WAS NOTIFIED BY THE TECHNICIAN THAT THE STEERING GEAR/RACK AND PINION ASSEMBLY REQUIRED REPLACEMENT DUE TO POWER STEERING FLUID LEAK. THE DEALERSHIP STATED THIS WOULD NOT BE COVERED UNDER A WARRANTY AND ONLY THE POWER STEERING PUMP HAS BEEN RECALLED IF STEERING FAILS WHILE OPERATING THE VEHICLE. T…
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DURING A RECENT OIL CHANGE, I WAS NOTIFIED BY THE TECHNICIAN THAT THE STEERING GEAR/RACK AND PINION ASSEMBLY REQUIRED REPLACEMENT DUE TO POWER STEERING FLUID LEAK. THE DEALERSHIP STATED THIS WOULD NOT BE COVERED UNDER A WARRANTY AND ONLY THE POWER STEERING PUMP HAS BEEN RECALLED IF STEERING FAILS WHILE OPERATING THE VEHICLE. THERE SEEMS TO BE SEVERAL COMPLAINTS REGARDING THIS ISSUE WITH THE 2011 GMC ACADIA. PLEASE CONSIDER TAKING THE TIME TO INVESTIGATE THESE PARTICULAR COMPLAINTS. IT VERY ALARMING TO BE INFORMED THAT A RECURRING ISSUE WILL NOT BE RESOLVED UNLESS THE POWER STEERING FAILS WHILE OPERATING THE VEHICLE. IT'S ALSO CONCERNING THAT SEVERAL CONSUMERS HAVE EXPERIENCED THE SAME ISSUE WITH POWER STEERING FLUID LEAKAGE AND MALFUNCTIONING STEERING GEAR/RACK. THIS IS A CONSISTENT COMPLAINT AND SHOULD BE ADDRESSED. THANK YOU FOR YOUR TIME AND CONSIDERATION. *TR
NHTSA ODI #10694014
44,000 miles · Mar 6, 2015
Steering
MY POWER STEERING HAS MADE A HIGH PITCHED NOISE FOR SOME TIME NOW. WHEN I TOOK IT TO THE DEALERSHIP AFTER RECEIVING A LETTER WHICH ADDRESSED POTENTIAL POWER STEERING FAILURE I WAS TOLD THAT THE ONLY WAY IT WOULD BE REPAIRED FREE OF CHARGE WAS IF I HAD POWER STEERING FAILURE. I JUST TOOK IT TO MY MECHANIC FOR A SEPARATE ISSUE AND…
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MY POWER STEERING HAS MADE A HIGH PITCHED NOISE FOR SOME TIME NOW. WHEN I TOOK IT TO THE DEALERSHIP AFTER RECEIVING A LETTER WHICH ADDRESSED POTENTIAL POWER STEERING FAILURE I WAS TOLD THAT THE ONLY WAY IT WOULD BE REPAIRED FREE OF CHARGE WAS IF I HAD POWER STEERING FAILURE. I JUST TOOK IT TO MY MECHANIC FOR A SEPARATE ISSUE AND HE TOLD ME THAT HE HAS SERVICED SEVERAL ACADIA'S WITH THE SAME ISSUE. THIS SEEMS TO BE AN ENGINEERING DEFECT. IN RESEARCHING THE ISSUE I AM FINDING MULTIPLE COMPLAINTS ABOUT THE SAME PROBLEM. DOES THERE HAVE TO BE A DEATH OR POTENTIALLY MULTIPLE DEATHS FROM THIS DEFECT BEFORE A RECALL IS ISSUED? IT WOULD SEEM THAT TOTAL LOSS OF POWER STEERING WHEN OPERATING THE VEHICLE WOULD BE A HUGE SAFETY ISSUE. *TR
NHTSA ODI #10692567
70,100 miles · Feb 11, 2015
Steering
MY 2011 ACADIA HAD A DEFECTIVE POWER STEERING PUMP AND POWER STEERING RACK. THE PUMP WAS REPLACED UNDER AN EXTENDED WARRANTY; HOWEVER, THE RACK WAS NOT COVERED. THE DEALER ADVISED THAT THE RACK WAS NOT COVERED AND PROVIDED AN ESTIMATE FOR $1700. I TOOK THE VEHICLE TO A INDEPENDENT AUTOMOTIVE REPAIR SHOP TO CONFIRM THE NEED FO…
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MY 2011 ACADIA HAD A DEFECTIVE POWER STEERING PUMP AND POWER STEERING RACK. THE PUMP WAS REPLACED UNDER AN EXTENDED WARRANTY; HOWEVER, THE RACK WAS NOT COVERED. THE DEALER ADVISED THAT THE RACK WAS NOT COVERED AND PROVIDED AN ESTIMATE FOR $1700. I TOOK THE VEHICLE TO A INDEPENDENT AUTOMOTIVE REPAIR SHOP TO CONFIRM THE NEED FOR THE REPAIR. THE INDEPENDENT SHOP ADVISED THAT THE ENTIRE RACK NEEDED TO BE REPLACED. THEY ADVISED THAT THE PART SHOULD NOT HAVE FAILED SO QUICKLY AND IT IS LIKELY A DEFECTIVE PART. BASED ON RESEARCH, IT APPEARS THAT THIS STEERING RACK IS A COMMON PROBLEM WITH THIS VEHICLE. I HAD THE INDEPENDENT SHOP REPLACE THE RACK FOR $1404. PLEASE RESEARCH THE POSSIBILITY OF MAKING THIS A RECALL. THANK YOU. *TR
NHTSA ODI #10682690
60,000 miles · Jan 20, 2015
Steering
TL* THE CONTACT OWNS A 2011 GMC ACADIA. THE CONTACT STATED THAT THE POWER STEERING FAILED AND VEHICLE MADE A LOUD ABNORMAL NOISE WITHOUT WARNING. THE FAILURE OCCURRED ON A DAILY BASIS. THE VEHICLE WAS TAKEN TO A DEALER WHERE IT WAS DIAGNOSED THAT THE STEERING GEAR AND THE BUSHINGS FAILED. THE VEHICLE WAS NOT REPAIRED. THE MANUFA…
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TL* THE CONTACT OWNS A 2011 GMC ACADIA. THE CONTACT STATED THAT THE POWER STEERING FAILED AND VEHICLE MADE A LOUD ABNORMAL NOISE WITHOUT WARNING. THE FAILURE OCCURRED ON A DAILY BASIS. THE VEHICLE WAS TAKEN TO A DEALER WHERE IT WAS DIAGNOSED THAT THE STEERING GEAR AND THE BUSHINGS FAILED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 60,000.
NHTSA ODI #10676615
59,723 miles · Jan 19, 2015
Steering
VEHICLE MAKES A HIGH PITCH WHINING NOISE WHEN STARTING AND AT LOW SPEEDS. STEERING WHEEL RUBS WHEN TURNING EITHER DIRECTION. I COMPLAINED ABOUT THE NOISE ON SEVERAL OCCASIONS, SERVICE TECH SAID WAS NORMAL. NOW THEY STATE THAT THE POWER STEERING IS LEAKING AND THERE IS A POWER STEERING GEAR LEAK. TO FIX IT WILL COST $1600 PLUS…
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VEHICLE MAKES A HIGH PITCH WHINING NOISE WHEN STARTING AND AT LOW SPEEDS. STEERING WHEEL RUBS WHEN TURNING EITHER DIRECTION. I COMPLAINED ABOUT THE NOISE ON SEVERAL OCCASIONS, SERVICE TECH SAID WAS NORMAL. NOW THEY STATE THAT THE POWER STEERING IS LEAKING AND THERE IS A POWER STEERING GEAR LEAK. TO FIX IT WILL COST $1600 PLUS DOLLARS. SEEMS TO BE AN ISSUE ACROSS THE BOARD WITH THESE VEHICLES. GMC WILL REPLACE THE STEERING PUMP UNDER A RECALL, BUT NOT THE GEAR RACK WHICH IS A MORE EXPENSIVE FIX. HOW MANY COMPLAINTS WILL IT TAKE FOR THEM TO FIX THIS ISSUE! THIS CAN CAUSE POWER STEERING TO FAIL AND IS UNSAFE! *TR
NHTSA ODI #10676378
57,349 miles · Jan 16, 2015
Steering
WITH LESS THAN 58K MILES TIE ROD END OUT ALREADY! *TR
NHTSA ODI #10672930
58,512 miles · Jan 8, 2015
Steering
DURING CHECK FOR OTHER WARRANTY WORK, GMC DEALER INFORMED ME THAT THE POWER STEERING FLUID WAS LEAKING. THE REPAIR WAS NOT COVERED UNDER WARRANTY. ALL THE POWER STEERING FLUID HAD LEAKED OUT OF THE INTERNAL GASKET BECAUSE THE GASKET FAILED AND THE POWER STEERING FLUID NEED TO BE REPLACED WITH NEW FLUID, AND REPLACE THE STEERING …
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DURING CHECK FOR OTHER WARRANTY WORK, GMC DEALER INFORMED ME THAT THE POWER STEERING FLUID WAS LEAKING. THE REPAIR WAS NOT COVERED UNDER WARRANTY. ALL THE POWER STEERING FLUID HAD LEAKED OUT OF THE INTERNAL GASKET BECAUSE THE GASKET FAILED AND THE POWER STEERING FLUID NEED TO BE REPLACED WITH NEW FLUID, AND REPLACE THE STEERING GEAR. *TR
NHTSA ODI #10671178
55,000 miles · Jan 6, 2015
Steering
TL* THE CONTACT OWNS A 2011 GMC ACADIA. THE CONTACT STATED THAT WHILE DRIVING AT 45 MPH, THE STEERING WHEEL SEIZED AND EXCESSIVE FORCE ON THE STEERING WHEEL WAS REQUIRED. THE CONTACT STATED THAT POWER STEERING FLUID WAS LEAKING. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIM…
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TL* THE CONTACT OWNS A 2011 GMC ACADIA. THE CONTACT STATED THAT WHILE DRIVING AT 45 MPH, THE STEERING WHEEL SEIZED AND EXCESSIVE FORCE ON THE STEERING WHEEL WAS REQUIRED. THE CONTACT STATED THAT POWER STEERING FLUID WAS LEAKING. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 55,000. ...UPDATED 02/11/15 *BF THE CONSUMER STATED A GM TECHNICIAN VEHICLE AND NOTED FLUID LEAK FROM THE POWER STEERING PUMP AND POWER STEERING GEAR. GM OFFERED TO PAY FOR THE PUMP REPAIR BUT, NOT THE GEAR LEAK REPAIR. UPDATED 06/9/2015 *JS
General Motors, LLC (GM) is recalling certain 2010-2015, 2017 Buick Enclave, 2010-2019 Chevrolet Traverse, and 2011-2016 GMC Acadia vehicles. The side curtain air bags may not be properly attached.
Consequence & remedy
Consequence: Unsecured side curtain air bags may not perform as intended, increasing the risk of injury.
Remedy: GM will notify owners, and dealers will inspect and, if necessary, realign or replace the weld nuts, free of charge. Owner notification letters were mailed on May 24, 2021. Owners may contact Buick customer service at 1-800-521-7300, Chevrolet customer service at 1-800-222-1020, and GMC customer service at 1-800-462-8782. GM's number for this recall is N202321200.
General Motors LLC (GM) is recalling certain model year 2008-2012 Buick Enclave vehicles manufactured January 3, 2007, to February 29, 2012, 2009-2012 Chevrolet Traverse vehicles manufactured July 6, 2008, to March 9, 2012, 2007-2012 GMC Acadia vehicles manufactured September 15, 2006, to February 29, 2012, and 2007-2010 Saturn Outlook vehicles manufactured August 17, 2006, to March 18, 2010. The affected vehicles, equipped with the power liftgate option, have gas struts that hold the power liftgate up when open. These struts may prematurely wear and the open liftgate may suddenly fall.
Consequence & remedy
Consequence: If the open liftgate unexpectedly falls, it may strike a person, increasing their risk of injury.
Remedy: GM will notify owners, and dealers will update the software for the power liftgate actuator motor control unit so that the motor will prevent the rapid closing of the lift gate, free of charge. The recall began on November 15, 2016. Owners may contact Buick customer service at 1-800-521-7300, Chevrolet customer service at 1-800-222-1020, GMC customer service at 1-800-462-8782, and Saturn customer service at 1-800-553-6000. GM's number for this recall is 15240.
General Motors is recalling certain model year 2009-2014 Buick Enclave vehicles manufactured April 14, 2008, through May 14, 2014, Chevrolet Traverse vehicles manufactured June 6, 2008, through May 14, 2014, and GMC Acadia vehicles manufactured April 9, 2008, through May 14, 2014, and 2009-2010 Saturn Outlook vehicles manufactured April 14, 2008, through March 18, 2010. In the affected vehicles, the flexible steel cable that connects the seatbelt to the front outboard seating positions may fatigue and separate over time.
Consequence & remedy
Consequence: If the steel cable becomes fatigued and separates, the seatbelt may not properly restrain the seat occupant increasing the risk of an injury in a crash.
Remedy: General Motors will notify owners, and dealers will inspect and, if necessary, repair and replace the lap pretensioner, free of charge. Parts are not currently available. An interim notice will be mailed to owners in July 2014. A second notice will be mailed to owners once parts become available. The recall for the 2009-2010 model years began on July 11, 2014. The interim letter for the 2011-2014 model years were distributed on July 11, 2014. Owners may contact General Motors at 1-800-222-1020 (Chevrolet), 1-800-521-7300 (Buick), 1-800-462-8782 (GMC), 1-800-553-6000 (Saturn). General Motors recall number for this campaign is 14187.
General Motors LLC (GM) is recalling certain model year 2008-2013 Buick Enclave and GMC Acadia and 2009-2013 Chevrolet Traverse and 2008-2010 Saturn Outlook vehicles. In the affected vehicles, increased resistance in the driver and passenger seat mounted side impact air bag (SIAB) wiring harnesses may result in the SIAB and seat belt pretensioners not deploying in the event of a crash.
Consequence & remedy
Consequence: Failure of the side impact air bags and seat belt pretensioners to deploy in a crash increase the risk of injury to the driver and front seat occupant.
Remedy: GM will notify owners, and dealers will replace the affected harness connections with soldered connections, free of charge. The recall began on June 16, 2014. Buick owners may contact the owner center at 1-800-521-7300, Chevrolet owners at 1-866-694-6546, Saturn at 1-800-553-6000, and GMC owners at 1-866-996-9463. GM's number for this recall is 14030. Note: Vehicles repaired as part of Customer Satisfaction Campaign 10085 and special coverage 10335 have already had the subject condition repaired and therefore are not included in the safety recall.
GENERAL MOTORS (GM) IS RECALLING CERTAIN MODEL YEAR 2011-2012 CHEVROLET TRAVERSE, BUICK ENCLAVE, AND GMC ACADIA VEHICLES CURRENTLY REGISTERED IN ALASKA, COLORADO, CONNECTICUT, DELAWARE, IDAHO, ILLINOIS, INDIANA, IOWA, MAINE, MARYLAND, MASSACHUSETTS, MICHIGAN, MINNESOTA, MONTANA, NEBRASKA, NEW HAMPSHIRE, NEW JERSEY, NEW YORK, NORTH DAKOTA, OHIO, PENNSYLVANIA, RHODE ISLAND, SOUTH DAKOTA, UTAH, VERMONT, WEST VIRGINIA, WISCONSIN, WYOMING AND THE DISTRICT OF COLUMBIA. SNOW OR ICE BUILDUP ON THE WINDSHIELD OR ON THE WIPER MAY RESTRICT THE MOVEMENT OF THE WIPER ARM, CAUSING THE WIPER ARM TO LOOSEN AND CAUSE THE WIPER TO BECOME INOPERATIVE.
Consequence & remedy
Consequence: IF THIS OCCURS, DRIVER VISIBILITY COULD BE REDUCED, INCREASING THE RISK OF A CRASH.
Remedy: GM WILL NOTIFY OWNERS, AND DEALERS WILL TIGHTEN THE WIPER ARM NUTS, FREE OF CHARGE. THE SAFETY RECALL BEGAN ON APRIL 20, 2012.
Model-level recall history does not show whether a particular VIN is affected or has received a repair. Check a VIN with NHTSA ↗
NHTSA investigations
2
EA20002 · Outboard Front Seat Belt Anchor Cable Failure
On August 31, 2020, the Office of Defects Investigations (ODI) opened Engineering Analysis (EA) EA20002, as an upgrade of Recall Query (RQ) RQ19003. This investigation, related to recall 14V-266, was opened to investigate instances of detachment of the flexible steel seat belt anchor cable attached to the outboard side of the front seats in vehicles manufactured by General Motors (GM). The subject vehicles included model year (MY) 2009 through 2014 GMC Acadia, Buick Enclave, and Chevrolet Traverse SUVs as well as MY 2009 through 2010 Saturn Outlook SUVs. These vehicles were previously repaired for this defect under recall 14V-266. The subject vehicle population is approximately 1.3 million vehicles. Special Coverage N192219480, issued in June 2019, addressed the subject defect in vehicles that previously received the recall remedy repair for subject recall 14V-266. The Special Coverage allows for component replacement for 12 years or 180,000 miles from the initial sale date, whichever comes first. Special Coverage N192219480 instructed service technicians to inspect the driver’s seat belt anchor cable for any damage to the protective sleeve and if damage was observed, the cable was replaced with a new sleeve as well as a new closeout piece that relocated the cable to mitigate the subject condition. In view of the Special Coverage conducted by General Motors, the high detectability of the subject failure, and the low rate of occurrence, this Engineering Analysis is closed. The closing of this investigation does not constitute a finding by NHTSA that a safety-related defect does not exist. The Agency reserves the right to take additional action if warranted by future circumstances. To review the ODI reports cited in the Closing Resume ODI Report Identification Number document, go to NHTSA.gov. Please see the attached document “EA20-002 Detailed Closing Summary” for more a detailed closing resume summary.
Additional source detail variants (3)
Seat Belts:front:anchorage
On August 31, 2020, the Office of Defects Investigations (ODI) opened Engineering Analysis (EA) EA20002, as an upgrade of Recall Query (RQ) RQ19003. This investigation, related to recall 14V-266, was opened to investigate instances of detachment of the flexible steel seat belt anchor cable attached to the outboard side of the front seats in vehicles manufactured by General Motors (GM). The subject vehicles included model year (MY) 2009 through 2014 GMC Acadia, Buick Enclave, and Chevrolet Traverse SUVs as well as MY 2009 through 2010 Saturn Outlook SUVs. These vehicles were previously repaired for this defect under recall 14V-266. The subject vehicle population is approximately 1.3 million vehicles. Special Coverage N192219480, issued in June 2019, addressed the subject defect in vehicles that previously received the recall remedy repair for subject recall 14V-266. The Special Coverage allows for component replacement for 12 years or 180,000 miles from the initial sale date, whichever comes first. Special Coverage N192219480 instructed service technicians to inspect the driver’s seat belt anchor cable for any damage to the protective sleeve and if damage was observed, the cable was replaced with a new sleeve as well as a new closeout piece that relocated the cable to mitigate the subject condition. In view of the Special Coverage conducted by General Motors, the high detectability of the subject failure, and the low rate of occurrence, this Engineering Analysis is closed. The closing of this investigation does not constitute a finding by NHTSA that a safety-related defect does not exist. The Agency reserves the right to take additional action if warranted by future circumstances. To review the ODI reports cited in the Closing Resume ODI Report Identification Number document, go to NHTSA.gov. Please see the attached document “EA20-002 Detailed Closing Summary” for more a detailed closing resume summary.
Seat Belts:front
On August 31, 2020, the Office of Defects Investigations (ODI) opened Engineering Analysis (EA) EA20002, as an upgrade of Recall Query (RQ) RQ19003. This investigation, related to recall 14V-266, was opened to investigate instances of detachment of the flexible steel seat belt anchor cable attached to the outboard side of the front seats in vehicles manufactured by General Motors (GM). The subject vehicles included model year (MY) 2009 through 2014 GMC Acadia, Buick Enclave, and Chevrolet Traverse SUVs as well as MY 2009 through 2010 Saturn Outlook SUVs. These vehicles were previously repaired for this defect under recall 14V-266. The subject vehicle population is approximately 1.3 million vehicles. Special Coverage N192219480, issued in June 2019, addressed the subject defect in vehicles that previously received the recall remedy repair for subject recall 14V-266. The Special Coverage allows for component replacement for 12 years or 180,000 miles from the initial sale date, whichever comes first. Special Coverage N192219480 instructed service technicians to inspect the driver’s seat belt anchor cable for any damage to the protective sleeve and if damage was observed, the cable was replaced with a new sleeve as well as a new closeout piece that relocated the cable to mitigate the subject condition. In view of the Special Coverage conducted by General Motors, the high detectability of the subject failure, and the low rate of occurrence, this Engineering Analysis is closed. The closing of this investigation does not constitute a finding by NHTSA that a safety-related defect does not exist. The Agency reserves the right to take additional action if warranted by future circumstances. To review the ODI reports cited in the Closing Resume ODI Report Identification Number document, go to NHTSA.gov. Please see the attached document “EA20-002 Detailed Closing Summary” for more a detailed closing resume summary.
Seat Belts
On August 31, 2020, the Office of Defects Investigations (ODI) opened Engineering Analysis (EA) EA20002, as an upgrade of Recall Query (RQ) RQ19003. This investigation, related to recall 14V-266, was opened to investigate instances of detachment of the flexible steel seat belt anchor cable attached to the outboard side of the front seats in vehicles manufactured by General Motors (GM). The subject vehicles included model year (MY) 2009 through 2014 GMC Acadia, Buick Enclave, and Chevrolet Traverse SUVs as well as MY 2009 through 2010 Saturn Outlook SUVs. These vehicles were previously repaired for this defect under recall 14V-266. The subject vehicle population is approximately 1.3 million vehicles. Special Coverage N192219480, issued in June 2019, addressed the subject defect in vehicles that previously received the recall remedy repair for subject recall 14V-266. The Special Coverage allows for component replacement for 12 years or 180,000 miles from the initial sale date, whichever comes first. Special Coverage N192219480 instructed service technicians to inspect the driver’s seat belt anchor cable for any damage to the protective sleeve and if damage was observed, the cable was replaced with a new sleeve as well as a new closeout piece that relocated the cable to mitigate the subject condition. In view of the Special Coverage conducted by General Motors, the high detectability of the subject failure, and the low rate of occurrence, this Engineering Analysis is closed. The closing of this investigation does not constitute a finding by NHTSA that a safety-related defect does not exist. The Agency reserves the right to take additional action if warranted by future circumstances. To review the ODI reports cited in the Closing Resume ODI Report Identification Number document, go to NHTSA.gov. Please see the attached document “EA20-002 Detailed Closing Summary” for more a detailed closing resume summary.
On May 19, 2014, General Motors LLC (GM) notified the Office of Defects Investigation (ODI) that it would conduct Safety Recall 14V266 to address fatigue and separation of the flexible steel cable that connects the front outboard seat belts to the seat-mounted belt pre-tensioner in 1.4 million model year (MY) 2009-2010 Saturn Outlook, 2009-2014 Buick Enclave, GMC Acadia and Chevrolet Traverse (Lambda Platform) vehicles.The remedy was to inspect for signs of damage and replace pre-tensioner anchor cables as needed. Re-work was conducted to relocate the pre-tensioner anchor cable out of the occupant entry path. ODI has subsequently received four (4) Vehicle Owners Questionnaires (VOQ) reporting anchor cable separations with no apparent warning in covered vehicles after the Recall 14V266 remedy had been applied.ODI opened RQ19-003 to assess the effectiveness of the actions GM took in Recall 14V266 and review the full warranty and complaint data related to seat belt anchor cable separations and replacements. ODI continues to receive occasional cable failure complaints both for the subject vehicles and other GM models and model years that have also been previously recalled addressing this condition.Although the cable separation complaint rate is very low, over the past three years ODI has received two (2) additional VOQ?s citing belt cable separations for Lambda platform vehicles outside the scope of recall 14V266, (11217092, 11118075) and complaints for other GM models covered in a number of similar Safety Recalls:* 15V269, 2011-12 Chevrolet Malibu (11181115, 11288168); * 16V209, 2014-15 Silverado 1500, Sierra 1500 (11254364, 10935183, 10953851, 11025376, 11282043, 11288701, 11309884); and * 16V518 2014-16 Caprice Police Pursuit, SS (10905644, 10990669, 11340893).ODI's review of GM's data confirms the low potential failure rate for the vehicles covered by recall 14V266. However, ODI believes that complainants may not recognize accumulating cable fatigue damage from the visual cues available in routine vehicle use.ODI is upgrading RQ19-003 to an Engineering Analysis to more closely assess seat belt conditions and strength levels in the field. This work will include the collection of seat belt samples from a wider range of recalled and peer vehicles for detailed analysis and testing.The ODI reports (VOQs) associated with this RQ19-003 can be viewed at NHTSA.gov under the following reference numbers: 11144704, 11076704, 11185619, 11151922, 11164011, 10967518, 11113486, 11115648
Additional source detail variants (3)
Seat Belts:front:anchorage
On May 19, 2014, General Motors LLC (GM) notified the Office of Defects Investigation (ODI) that it would conduct Safety Recall 14V266 to address fatigue and separation of the flexible steel cable that connects the front outboard seat belts to the seat-mounted belt pre-tensioner in 1.4 million model year (MY) 2009-2010 Saturn Outlook, 2009-2014 Buick Enclave, GMC Acadia and Chevrolet Traverse (Lambda Platform) vehicles.The remedy was to inspect for signs of damage and replace pre-tensioner anchor cables as needed. Re-work was conducted to relocate the pre-tensioner anchor cable out of the occupant entry path. ODI has subsequently received four (4) Vehicle Owners Questionnaires (VOQ) reporting anchor cable separations with no apparent warning in covered vehicles after the Recall 14V266 remedy had been applied.ODI opened RQ19-003 to assess the effectiveness of the actions GM took in Recall 14V266 and review the full warranty and complaint data related to seat belt anchor cable separations and replacements. ODI continues to receive occasional cable failure complaints both for the subject vehicles and other GM models and model years that have also been previously recalled addressing this condition.Although the cable separation complaint rate is very low, over the past three years ODI has received two (2) additional VOQ?s citing belt cable separations for Lambda platform vehicles outside the scope of recall 14V266, (11217092, 11118075) and complaints for other GM models covered in a number of similar Safety Recalls:* 15V269, 2011-12 Chevrolet Malibu (11181115, 11288168); * 16V209, 2014-15 Silverado 1500, Sierra 1500 (11254364, 10935183, 10953851, 11025376, 11282043, 11288701, 11309884); and * 16V518 2014-16 Caprice Police Pursuit, SS (10905644, 10990669, 11340893).ODI's review of GM's data confirms the low potential failure rate for the vehicles covered by recall 14V266. However, ODI believes that complainants may not recognize accumulating cable fatigue damage from the visual cues available in routine vehicle use.ODI is upgrading RQ19-003 to an Engineering Analysis to more closely assess seat belt conditions and strength levels in the field. This work will include the collection of seat belt samples from a wider range of recalled and peer vehicles for detailed analysis and testing.The ODI reports (VOQs) associated with this RQ19-003 can be viewed at NHTSA.gov under the following reference numbers: 11144704, 11076704, 11185619, 11151922, 11164011, 10967518, 11113486, 11115648
Seat Belts:front
On May 19, 2014, General Motors LLC (GM) notified the Office of Defects Investigation (ODI) that it would conduct Safety Recall 14V266 to address fatigue and separation of the flexible steel cable that connects the front outboard seat belts to the seat-mounted belt pre-tensioner in 1.4 million model year (MY) 2009-2010 Saturn Outlook, 2009-2014 Buick Enclave, GMC Acadia and Chevrolet Traverse (Lambda Platform) vehicles.The remedy was to inspect for signs of damage and replace pre-tensioner anchor cables as needed. Re-work was conducted to relocate the pre-tensioner anchor cable out of the occupant entry path. ODI has subsequently received four (4) Vehicle Owners Questionnaires (VOQ) reporting anchor cable separations with no apparent warning in covered vehicles after the Recall 14V266 remedy had been applied.ODI opened RQ19-003 to assess the effectiveness of the actions GM took in Recall 14V266 and review the full warranty and complaint data related to seat belt anchor cable separations and replacements. ODI continues to receive occasional cable failure complaints both for the subject vehicles and other GM models and model years that have also been previously recalled addressing this condition.Although the cable separation complaint rate is very low, over the past three years ODI has received two (2) additional VOQ?s citing belt cable separations for Lambda platform vehicles outside the scope of recall 14V266, (11217092, 11118075) and complaints for other GM models covered in a number of similar Safety Recalls:* 15V269, 2011-12 Chevrolet Malibu (11181115, 11288168); * 16V209, 2014-15 Silverado 1500, Sierra 1500 (11254364, 10935183, 10953851, 11025376, 11282043, 11288701, 11309884); and * 16V518 2014-16 Caprice Police Pursuit, SS (10905644, 10990669, 11340893).ODI's review of GM's data confirms the low potential failure rate for the vehicles covered by recall 14V266. However, ODI believes that complainants may not recognize accumulating cable fatigue damage from the visual cues available in routine vehicle use.ODI is upgrading RQ19-003 to an Engineering Analysis to more closely assess seat belt conditions and strength levels in the field. This work will include the collection of seat belt samples from a wider range of recalled and peer vehicles for detailed analysis and testing.The ODI reports (VOQs) associated with this RQ19-003 can be viewed at NHTSA.gov under the following reference numbers: 11144704, 11076704, 11185619, 11151922, 11164011, 10967518, 11113486, 11115648
Seat Belts:pretensioner
On May 19, 2014, General Motors LLC (GM) notified the Office of Defects Investigation (ODI) that it would conduct Safety Recall 14V266 to address fatigue and separation of the flexible steel cable that connects the front outboard seat belts to the seat-mounted belt pre-tensioner in 1.4 million model year (MY) 2009-2010 Saturn Outlook, 2009-2014 Buick Enclave, GMC Acadia and Chevrolet Traverse (Lambda Platform) vehicles.The remedy was to inspect for signs of damage and replace pre-tensioner anchor cables as needed. Re-work was conducted to relocate the pre-tensioner anchor cable out of the occupant entry path. ODI has subsequently received four (4) Vehicle Owners Questionnaires (VOQ) reporting anchor cable separations with no apparent warning in covered vehicles after the Recall 14V266 remedy had been applied.ODI opened RQ19-003 to assess the effectiveness of the actions GM took in Recall 14V266 and review the full warranty and complaint data related to seat belt anchor cable separations and replacements. ODI continues to receive occasional cable failure complaints both for the subject vehicles and other GM models and model years that have also been previously recalled addressing this condition.Although the cable separation complaint rate is very low, over the past three years ODI has received two (2) additional VOQ?s citing belt cable separations for Lambda platform vehicles outside the scope of recall 14V266, (11217092, 11118075) and complaints for other GM models covered in a number of similar Safety Recalls:* 15V269, 2011-12 Chevrolet Malibu (11181115, 11288168); * 16V209, 2014-15 Silverado 1500, Sierra 1500 (11254364, 10935183, 10953851, 11025376, 11282043, 11288701, 11309884); and * 16V518 2014-16 Caprice Police Pursuit, SS (10905644, 10990669, 11340893).ODI's review of GM's data confirms the low potential failure rate for the vehicles covered by recall 14V266. However, ODI believes that complainants may not recognize accumulating cable fatigue damage from the visual cues available in routine vehicle use.ODI is upgrading RQ19-003 to an Engineering Analysis to more closely assess seat belt conditions and strength levels in the field. This work will include the collection of seat belt samples from a wider range of recalled and peer vehicles for detailed analysis and testing.The ODI reports (VOQs) associated with this RQ19-003 can be viewed at NHTSA.gov under the following reference numbers: 11144704, 11076704, 11185619, 11151922, 11164011, 10967518, 11113486, 11115648
2011 GMC Acadia Problems, Complaints & Recalls | Skip That Year
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