Tap a category to read its complaints. One report may name several components.
When problems were reported
Mileage at the reported incident
250–25K
2925–50K
9250–75K
7075–100K
62100–150K
15150K+
293 reports with mileage · 50 unknown
NHTSA’s mileage field refers to the reported incident, not necessarily the filing date. This shows report counts, not the likelihood of a failure.
What to inspect
Issues worth paying extra attention to based on owner reports.
Steering. Review the 148 owner reports in this category and discuss these concerns during a pre-purchase inspection. Read reports →
Engine. Review the 74 owner reports in this category and discuss these concerns during a pre-purchase inspection. Read reports →
Electrical System. Review the 45 owner reports in this category and discuss these concerns during a pre-purchase inspection. Read reports →
NHTSA owner reports · September 18, 2026 snapshot.
5 crash reports8 fire reports7 injury reports
What owners actually said
343 reports
73,378 miles · Apr 20, 2013
Electrical System
I'VE BEEN HAVING ISSUES WITH THE A/C UNIT, I TRY TO TURN IT ON AND ALL THAT IT DOES IS FLASH 3 TIMES AND THEN IT GOES BACK TO OFF, IT DOESN'T COOL AT ALL. I TRIED TO RESEARCH THE PROBLEM IN THE INTERNET AND AT THE GMC WEBSITE AND IT SEEMS THAT IS BEEN A HUGE ISSUE SINCE 2007 FOR THIS MODEL! I CALLED THE DEALER AND ALTHOUGH THEY …
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I'VE BEEN HAVING ISSUES WITH THE A/C UNIT, I TRY TO TURN IT ON AND ALL THAT IT DOES IS FLASH 3 TIMES AND THEN IT GOES BACK TO OFF, IT DOESN'T COOL AT ALL. I TRIED TO RESEARCH THE PROBLEM IN THE INTERNET AND AT THE GMC WEBSITE AND IT SEEMS THAT IS BEEN A HUGE ISSUE SINCE 2007 FOR THIS MODEL! I CALLED THE DEALER AND ALTHOUGH THEY KNOW WHAT THE PROBLEM IS THEY INSIST IN CHARGE ME $100 TO CONNECT IT AND TROUBLESHOOT IT EVEN THOUGH THEY KNOW THE ISSUE. THEY ARE CHARGING BETWEEN $ 1200 AND $2000 TO "FIX" A KNOWN PROBLEM. THIS PROBLEM IS CAUSING THAT MY CD PLAYER GETS HOT WHILE IS PLAYING THE CD AND EJECT THEM FROM THE SYSTEM. PLEASE I NEED YOU TO RESEARCH AND HELP OUT WITH THIS ISSUE. THEY SAY THAT IS A ISSUE WITH LOW OR LEAKING COOLING SYSTEM AND THAT IT NEEDS FREON OR THAT IS THE HVAC SYSTEM, BUT IS THE SAME EXCUSE TO HUNDREDS OF CUSTOMERS, SOME OF WHOM DECIDED TO JUST RUN THE VEHICLE WITHOUT A/C DURING HOT SUMMERS. BECAUSE OF ALL MY MEDICAL ISSUES, I CAN'T HAVE THE " LUXURY" OF NOT HAVING THE A/C BROKEN, NOR I HAVE THE MONEY TO PAY FOR SOMETHING THAT IS GIVING SO MANY PEOPLE SO MUCH PROBLEMS! THANKS *TR
NHTSA ODI #10508920
50,000 miles · Apr 9, 2013
Steering
COULD HEAR A WHIRRING SOUND WHEN DRIVING AT LOW SPEEDS AND OR WHEN TURNING THE STEERING WHEEL IN EITHER DIRECTION. TOOK THE VEHICLE TO OUR LOCAL DEALERSHIP AND WAS TOLD THE POWER STEERING PUMP AND RACK WERE BOTH LEAKING AND THE RACK WAS CRACKED. THE REPAIR WAS ESTIMATED TO COST APPROX. $1,800 FOR A VEHICLE THAT IS LESS THAN THRE…
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COULD HEAR A WHIRRING SOUND WHEN DRIVING AT LOW SPEEDS AND OR WHEN TURNING THE STEERING WHEEL IN EITHER DIRECTION. TOOK THE VEHICLE TO OUR LOCAL DEALERSHIP AND WAS TOLD THE POWER STEERING PUMP AND RACK WERE BOTH LEAKING AND THE RACK WAS CRACKED. THE REPAIR WAS ESTIMATED TO COST APPROX. $1,800 FOR A VEHICLE THAT IS LESS THAN THREE YEARS OLD. IF WE ALLOWED THE PROBLEM TO PERSIST, THE POWER STEERING COULD HAVE GONE OUT AT ANY TIME. AMAZING THAT THESE PARTS HAVEN'T BEEN RECALLED SO THAT GMC CUSTOMERS WOULDN'T HAVE TO PAY TO REPLACE DEFECTIVE PARTS. *TR
NHTSA ODI #10505646
90,000 miles · Apr 5, 2013
Steering
STARTING SLOWLY AND INTERMITTENTLY WHEN MAKING A HARD TURN TO THE LEFT FROM A STANDING START, POWER STEERING LOST. THIS WAS PARTICULARLY DANGEROUS WHEN TURNING INTO OR ACROSS ONCOMING TRAFFIC AS TURNING RADIUS TRUNCATED AND CORRECTION ("RECOVERY") BECAME VERY DIFFICULT. SUBSEQUENTLY FREQUENCY OF OCCURRENCE INCREASED AND INCLUDE…
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STARTING SLOWLY AND INTERMITTENTLY WHEN MAKING A HARD TURN TO THE LEFT FROM A STANDING START, POWER STEERING LOST. THIS WAS PARTICULARLY DANGEROUS WHEN TURNING INTO OR ACROSS ONCOMING TRAFFIC AS TURNING RADIUS TRUNCATED AND CORRECTION ("RECOVERY") BECAME VERY DIFFICULT. SUBSEQUENTLY FREQUENCY OF OCCURRENCE INCREASED AND INCLUDED HARD TURNS TO THE RIGHT. CHECKED FOR TSB/RECALL. TSB(TECHNICAL SERVICE BULLETIN) FOUND. FOLLOWED RECOMMENDATION TO FLUSH AND EXCHANGE CHANGE POWER STEERING FLUID. THIS RESULTED IN CORRECTION FOR A SHORT PERIOD OF TIME AFTER WHICH STEERING INTERMITTENTLY LOST WITH VERY SLUGGISH STEERING. FLUSHED AND EXCHANGED POWER STEERING FLUID FOR A SECOND TIME AND FILLED TO 1/4 INCH ABOVE TANK FULL LINE AS SOME RECOMMENDED ON A TSB WEBSITE. UNFORTUNATELY THE POWER STEERING FAILURE RETURNED, AGAIN INTERMITTENTLY BUT WITH INCREASE FREQUENCY. THERE WERE SEVERAL NEAR ACCIDENTS BECAUSE OF THE STEERING FAIL. MANUFACTURER/ DEALERSHIP CONTACTED. THE ONLY ADVICE WAS FOLLOW THE TSB INSTRUCTIONS. BECAUSE IN MY MIND AND BASED ON MY EXPERIENCE WITH THE INTERMITTENT AND UNPREDICTABLE POWER STEERING FAILURES THAT HAVE OCCURRED A COMPLETE OVERHAUL OF THE POWER STEERING SYSTEM, AS WELL AS RACK & PINIONS AS DIRECTED IN THE TSB WILL BE UNDERTAKEN IN THREE DAYS. IN MY OPINION HAVING DONE SOME RESEARCH REGARDING THIS PROBLEM WHICH APPARENTLY HAS OCCURRED IN A NUMBER OF ACADIA AS WELL AS SIMILAR MODELS IN THE GM FAMILY WHICH I UNDERSTAND HAVE HAD RECALLS, THE ACADIA POWER STEERING ISSUE DESERVES IMMEDIATE NHTSB INVESTIGATION. *TR
NHTSA ODI #10507232
60,000 miles · Mar 22, 2013
Exterior Lighting
TL* THE CONTACT OWNS A 2010 GMC ACADIA. THE CONTACT STATED THAT THE DRIVER'S SIDE HEADLIGHT ASSEMBLY FRACTURED. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS CONFIRMED THAT THE ASSEMBLY FRACTURED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT CONTACTED. THE FAILURE AND CURRENT MILEAGES WERE APPROXIMATELY 60,000. THE …
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TL* THE CONTACT OWNS A 2010 GMC ACADIA. THE CONTACT STATED THAT THE DRIVER'S SIDE HEADLIGHT ASSEMBLY FRACTURED. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS CONFIRMED THAT THE ASSEMBLY FRACTURED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT CONTACTED. THE FAILURE AND CURRENT MILEAGES WERE APPROXIMATELY 60,000. THE VIN WAS UNAVAILABLE. *TR
NHTSA ODI #10504142
58,000 miles · Mar 11, 2013
Steering
THE VEHICLE INTERMITTENTLY LOSES POWER STEERING WHICH MAKES TURNING THE VEHICLE VERY DIFFICULT. THIS INITIALLY BEGAN HAPPENING AT VERY LOW SPEEDS LIKE WHEN TURNING INTO A PARKING SPACE OR ENTERING/EXITING OUR GARAGE. LATELY IT'S BEGUN TO OCCUR AT HIGHER SPEEDS SUCH AS WHEN MAKING TURNS ON ROADWAYS. THIS LOSS OF POWER STEERING…
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THE VEHICLE INTERMITTENTLY LOSES POWER STEERING WHICH MAKES TURNING THE VEHICLE VERY DIFFICULT. THIS INITIALLY BEGAN HAPPENING AT VERY LOW SPEEDS LIKE WHEN TURNING INTO A PARKING SPACE OR ENTERING/EXITING OUR GARAGE. LATELY IT'S BEGUN TO OCCUR AT HIGHER SPEEDS SUCH AS WHEN MAKING TURNS ON ROADWAYS. THIS LOSS OF POWER STEERING AT HIGHER SPEEDS IS A MUCH MORE DANGEROUS SITUATION AS IT INCREASES THE PROBABILITY OF A CRASH. THIS PARTICULAR ISSUE APPEARS TO BE A COMMON COMPLAINT AMONGST ACADIA OWNERS. *TR
NHTSA ODI #10502318
58,000 miles · Mar 11, 2013
Steering
TL* THE CONTACT OWNS A 2010 GMC ACADIA. THE CONTACT STATED THAT WHILE DRIVING VARIOUS SPEEDS AND ATTEMPTING TO MAKE A TURN, THERE WAS A SUDDEN LOSS OF POWER STEERING. THE MALFUNCTION OCCURRED FOR A BRIEF MOMENT. THE FAILURE OCCURRED INTERMITTENTLY AND ON NUMEROUS OCCASIONS. THE VEHICLE HAD NOT BEEN DIAGNOSED OR REPAIRED. THE MAN…
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TL* THE CONTACT OWNS A 2010 GMC ACADIA. THE CONTACT STATED THAT WHILE DRIVING VARIOUS SPEEDS AND ATTEMPTING TO MAKE A TURN, THERE WAS A SUDDEN LOSS OF POWER STEERING. THE MALFUNCTION OCCURRED FOR A BRIEF MOMENT. THE FAILURE OCCURRED INTERMITTENTLY AND ON NUMEROUS OCCASIONS. THE VEHICLE HAD NOT BEEN DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 58,000.
NHTSA ODI #10502287
42,000 miles · Mar 5, 2013
Steering
TL* THE CONTACT OWNS A 2010 GMC ACADIA. THE CONTACT STATED THAT WHILE EXITING THE HIGHWAY, THE POWER STEERING ASSIST FAILED WITHOUT WARNING. THE VEHICLE WAS NEVER TAKEN TO THE DEALER. THE MANUFACTURER WAS NOTIFIED, WHO ADVISED THE CONTACT THAT THE VEHICLE SHOULD BE TAKEN TO THE DEALER FOR INSPECTION. THE FAILURE MILEAGE WAS 42,0…
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TL* THE CONTACT OWNS A 2010 GMC ACADIA. THE CONTACT STATED THAT WHILE EXITING THE HIGHWAY, THE POWER STEERING ASSIST FAILED WITHOUT WARNING. THE VEHICLE WAS NEVER TAKEN TO THE DEALER. THE MANUFACTURER WAS NOTIFIED, WHO ADVISED THE CONTACT THAT THE VEHICLE SHOULD BE TAKEN TO THE DEALER FOR INSPECTION. THE FAILURE MILEAGE WAS 42,000 AND THE CURRENT MILEAGE WAS 60,200.
NHTSA ODI #10501338
70,000 miles · Feb 28, 2013
Steering
WHILE MAKING A HARD RIGHT TURN FRONT TIRES VERY DIFFICULT TO TURN VERY RESISTANT. FRONT TIRES FELT LIKE BEING DRUG ACROSS THE PAVEMENT. PROBLEM BECAME MORE FREQUENT IN BOTH TURNING DIRECTIONS. TOOK IT TO DEALERSHIP TO FIND OUT IT IS A COMMON PROBLEM WITH THIS VEHICLE (OTHERS COMPLAINING OF THIS ONLINE). STEERING RACKET CRACKED A…
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WHILE MAKING A HARD RIGHT TURN FRONT TIRES VERY DIFFICULT TO TURN VERY RESISTANT. FRONT TIRES FELT LIKE BEING DRUG ACROSS THE PAVEMENT. PROBLEM BECAME MORE FREQUENT IN BOTH TURNING DIRECTIONS. TOOK IT TO DEALERSHIP TO FIND OUT IT IS A COMMON PROBLEM WITH THIS VEHICLE (OTHERS COMPLAINING OF THIS ONLINE). STEERING RACKET CRACKED AND FLUID LEAKING ON RIGHT INTERNAL IN BELLOWS. "INTERNAL PROBLEM WITH STEERING GEAR". I WAS TOLD THIS WASN'T RECALLED BECAUSE IT IS NOT A SAFETY ISSUE, BASICALLY SOME ONE HAS TO DIE! EXCUSE ME, I DRIVE ON THE COUNTRY'S MOST DANGEROUS HIGHWAY, US 50 OVER ECHO SUMMIT AT LEAST ONCE/TWICE PER MONTH. WHAT IF THIS FAILED? HOW IS A STEERING PROBLEM NOT A SAFETY ISSUE? I TOOK THE SUV IN BEFORE WE WERE KILLED! *TR
NHTSA ODI #10500870
53,000 miles · Feb 21, 2013
Electrical System
TL* THE CONTACT OWNS A 2010 GMC ACADIA. THE CONTACT STATED THAT THE VEHICLE FAILED TO START. THE VEHICLE WAS TAKEN TO THE DEALER. THE CONTACT MENTIONED THAT THE FAILURE RECURRED MULTIPLE TIMES. THE TECHNICIAN DIAGNOSED THAT THE BATTERY NEEDED TO BE REPLACED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT…
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TL* THE CONTACT OWNS A 2010 GMC ACADIA. THE CONTACT STATED THAT THE VEHICLE FAILED TO START. THE VEHICLE WAS TAKEN TO THE DEALER. THE CONTACT MENTIONED THAT THE FAILURE RECURRED MULTIPLE TIMES. THE TECHNICIAN DIAGNOSED THAT THE BATTERY NEEDED TO BE REPLACED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE VIN WAS NOT AVAILABLE. THE FAILURE MILEAGE WAS 53,000 AND THE CURRENT MILEAGE WAS 56,000.
NHTSA ODI #10499612
53,101 miles · Feb 9, 2013
Exterior Lighting
NOTICED DRIVERS SIDE DAYTIME RUNNING LIGHT WAS OUT ON GMC ACADIA 2010. HUSBAND WENT TO REPLACE BULB AND DISCOVERED HOUSING HAD COMPLETELY MELTED( HEADLIGHT STILL WORKED), HE THEN DECIDED TO CHECK PASSENGER LIGHT THAT STILL WORKED AND IT IS MELTED TOO! THIS HAS TO BE DANGEROUS. I AM CONTACTING GMC TO SEE WHAT THEY CAN DO. THIS S…
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NOTICED DRIVERS SIDE DAYTIME RUNNING LIGHT WAS OUT ON GMC ACADIA 2010. HUSBAND WENT TO REPLACE BULB AND DISCOVERED HOUSING HAD COMPLETELY MELTED( HEADLIGHT STILL WORKED), HE THEN DECIDED TO CHECK PASSENGER LIGHT THAT STILL WORKED AND IT IS MELTED TOO! THIS HAS TO BE DANGEROUS. I AM CONTACTING GMC TO SEE WHAT THEY CAN DO. THIS SHOULD DEFINITELY BE A RECALL. *TR
General Motors LLC (GM) is recalling certain model year 2008-2012 Buick Enclave vehicles manufactured January 3, 2007, to February 29, 2012, 2009-2012 Chevrolet Traverse vehicles manufactured July 6, 2008, to March 9, 2012, 2007-2012 GMC Acadia vehicles manufactured September 15, 2006, to February 29, 2012, and 2007-2010 Saturn Outlook vehicles manufactured August 17, 2006, to March 18, 2010. The affected vehicles, equipped with the power liftgate option, have gas struts that hold the power liftgate up when open. These struts may prematurely wear and the open liftgate may suddenly fall.
Consequence & remedy
Consequence: If the open liftgate unexpectedly falls, it may strike a person, increasing their risk of injury.
Remedy: GM will notify owners, and dealers will update the software for the power liftgate actuator motor control unit so that the motor will prevent the rapid closing of the lift gate, free of charge. The recall began on November 15, 2016. Owners may contact Buick customer service at 1-800-521-7300, Chevrolet customer service at 1-800-222-1020, GMC customer service at 1-800-462-8782, and Saturn customer service at 1-800-553-6000. GM's number for this recall is 15240.
General Motors is recalling certain model year 2009-2014 Buick Enclave vehicles manufactured April 14, 2008, through May 14, 2014, Chevrolet Traverse vehicles manufactured June 6, 2008, through May 14, 2014, and GMC Acadia vehicles manufactured April 9, 2008, through May 14, 2014, and 2009-2010 Saturn Outlook vehicles manufactured April 14, 2008, through March 18, 2010. In the affected vehicles, the flexible steel cable that connects the seatbelt to the front outboard seating positions may fatigue and separate over time.
Consequence & remedy
Consequence: If the steel cable becomes fatigued and separates, the seatbelt may not properly restrain the seat occupant increasing the risk of an injury in a crash.
Remedy: General Motors will notify owners, and dealers will inspect and, if necessary, repair and replace the lap pretensioner, free of charge. Parts are not currently available. An interim notice will be mailed to owners in July 2014. A second notice will be mailed to owners once parts become available. The recall for the 2009-2010 model years began on July 11, 2014. The interim letter for the 2011-2014 model years were distributed on July 11, 2014. Owners may contact General Motors at 1-800-222-1020 (Chevrolet), 1-800-521-7300 (Buick), 1-800-462-8782 (GMC), 1-800-553-6000 (Saturn). General Motors recall number for this campaign is 14187.
General Motors LLC (GM) is recalling certain model year 2008-2013 Buick Enclave and GMC Acadia and 2009-2013 Chevrolet Traverse and 2008-2010 Saturn Outlook vehicles. In the affected vehicles, increased resistance in the driver and passenger seat mounted side impact air bag (SIAB) wiring harnesses may result in the SIAB and seat belt pretensioners not deploying in the event of a crash.
Consequence & remedy
Consequence: Failure of the side impact air bags and seat belt pretensioners to deploy in a crash increase the risk of injury to the driver and front seat occupant.
Remedy: GM will notify owners, and dealers will replace the affected harness connections with soldered connections, free of charge. The recall began on June 16, 2014. Buick owners may contact the owner center at 1-800-521-7300, Chevrolet owners at 1-866-694-6546, Saturn at 1-800-553-6000, and GMC owners at 1-866-996-9463. GM's number for this recall is 14030. Note: Vehicles repaired as part of Customer Satisfaction Campaign 10085 and special coverage 10335 have already had the subject condition repaired and therefore are not included in the safety recall.
GENERAL MOTORS IS RECALLING CERTAIN MODEL YEAR 2009-2010 CHEVROLET TRAVERSE, BUICK ENCLAVE, GMC ACADIA, AND SATURN OUTLOOK VEHICLES. THE SECOND ROW SEAT SIDE TRIM SHIELD RESTRICTS THE UPWARD ROTATION OF THE SAFETY BELT BUCKLE WHEN THE SEAT BACK IS RETURNED TO A SEATING POSITION AFTER BEING FOLDED FLAT. IF THE BUCKLE CONTACTS THE SEAT FRAME, ADDITIONAL EFFORT IS REQUIRED TO RETURN THE SEAT TO A SEATING POSITION. IF SUFFICIENT FORCE IS APPLIED, THE BUCKLE COVER COULD BE PUSHED DOWN THE STRAP, EXPOSING AND PARTIALLY DEPRESSING THE RED RELEASE BUTTON.
Consequence & remedy
Consequence: THE SAFETY BELT MAY NOT RESTRAIN THE OCCUPANT AS INTENDED DURING A CRASH, INCREASING THE RISK OF INJURY TO THE SEAT OCCUPANT.
Remedy: DEALERS WILL MODIFY THE SECOND ROW SEAT SIDE TRIM SHIELDS. IF A SAFETY BELT BUCKLE IS DAMAGED, DEALERS WILL REPLACE IT FREE OF CHARGE. THE SAFETY RECALL BEGAN ON AUGUST 18, 2010. OWNERS MAY CONTACT CHEVROLET AT 1-800-630-2438, BUICK AT 1-866-608-8080, GMC AT 1-866-996-9463, AND SATURN AT 1-800-972-8876, OR AT THE OWNER CENTER AT WWW.GMOWNERCENTER.COM.
Model-level recall history does not show whether a particular VIN is affected or has received a repair. Check a VIN with NHTSA ↗
NHTSA investigations
2
EA20002 · Outboard Front Seat Belt Anchor Cable Failure
On August 31, 2020, the Office of Defects Investigations (ODI) opened Engineering Analysis (EA) EA20002, as an upgrade of Recall Query (RQ) RQ19003. This investigation, related to recall 14V-266, was opened to investigate instances of detachment of the flexible steel seat belt anchor cable attached to the outboard side of the front seats in vehicles manufactured by General Motors (GM). The subject vehicles included model year (MY) 2009 through 2014 GMC Acadia, Buick Enclave, and Chevrolet Traverse SUVs as well as MY 2009 through 2010 Saturn Outlook SUVs. These vehicles were previously repaired for this defect under recall 14V-266. The subject vehicle population is approximately 1.3 million vehicles. Special Coverage N192219480, issued in June 2019, addressed the subject defect in vehicles that previously received the recall remedy repair for subject recall 14V-266. The Special Coverage allows for component replacement for 12 years or 180,000 miles from the initial sale date, whichever comes first. Special Coverage N192219480 instructed service technicians to inspect the driver’s seat belt anchor cable for any damage to the protective sleeve and if damage was observed, the cable was replaced with a new sleeve as well as a new closeout piece that relocated the cable to mitigate the subject condition. In view of the Special Coverage conducted by General Motors, the high detectability of the subject failure, and the low rate of occurrence, this Engineering Analysis is closed. The closing of this investigation does not constitute a finding by NHTSA that a safety-related defect does not exist. The Agency reserves the right to take additional action if warranted by future circumstances. To review the ODI reports cited in the Closing Resume ODI Report Identification Number document, go to NHTSA.gov. Please see the attached document “EA20-002 Detailed Closing Summary” for more a detailed closing resume summary.
Additional source detail variants (3)
Seat Belts:front:anchorage
On August 31, 2020, the Office of Defects Investigations (ODI) opened Engineering Analysis (EA) EA20002, as an upgrade of Recall Query (RQ) RQ19003. This investigation, related to recall 14V-266, was opened to investigate instances of detachment of the flexible steel seat belt anchor cable attached to the outboard side of the front seats in vehicles manufactured by General Motors (GM). The subject vehicles included model year (MY) 2009 through 2014 GMC Acadia, Buick Enclave, and Chevrolet Traverse SUVs as well as MY 2009 through 2010 Saturn Outlook SUVs. These vehicles were previously repaired for this defect under recall 14V-266. The subject vehicle population is approximately 1.3 million vehicles. Special Coverage N192219480, issued in June 2019, addressed the subject defect in vehicles that previously received the recall remedy repair for subject recall 14V-266. The Special Coverage allows for component replacement for 12 years or 180,000 miles from the initial sale date, whichever comes first. Special Coverage N192219480 instructed service technicians to inspect the driver’s seat belt anchor cable for any damage to the protective sleeve and if damage was observed, the cable was replaced with a new sleeve as well as a new closeout piece that relocated the cable to mitigate the subject condition. In view of the Special Coverage conducted by General Motors, the high detectability of the subject failure, and the low rate of occurrence, this Engineering Analysis is closed. The closing of this investigation does not constitute a finding by NHTSA that a safety-related defect does not exist. The Agency reserves the right to take additional action if warranted by future circumstances. To review the ODI reports cited in the Closing Resume ODI Report Identification Number document, go to NHTSA.gov. Please see the attached document “EA20-002 Detailed Closing Summary” for more a detailed closing resume summary.
Seat Belts:front
On August 31, 2020, the Office of Defects Investigations (ODI) opened Engineering Analysis (EA) EA20002, as an upgrade of Recall Query (RQ) RQ19003. This investigation, related to recall 14V-266, was opened to investigate instances of detachment of the flexible steel seat belt anchor cable attached to the outboard side of the front seats in vehicles manufactured by General Motors (GM). The subject vehicles included model year (MY) 2009 through 2014 GMC Acadia, Buick Enclave, and Chevrolet Traverse SUVs as well as MY 2009 through 2010 Saturn Outlook SUVs. These vehicles were previously repaired for this defect under recall 14V-266. The subject vehicle population is approximately 1.3 million vehicles. Special Coverage N192219480, issued in June 2019, addressed the subject defect in vehicles that previously received the recall remedy repair for subject recall 14V-266. The Special Coverage allows for component replacement for 12 years or 180,000 miles from the initial sale date, whichever comes first. Special Coverage N192219480 instructed service technicians to inspect the driver’s seat belt anchor cable for any damage to the protective sleeve and if damage was observed, the cable was replaced with a new sleeve as well as a new closeout piece that relocated the cable to mitigate the subject condition. In view of the Special Coverage conducted by General Motors, the high detectability of the subject failure, and the low rate of occurrence, this Engineering Analysis is closed. The closing of this investigation does not constitute a finding by NHTSA that a safety-related defect does not exist. The Agency reserves the right to take additional action if warranted by future circumstances. To review the ODI reports cited in the Closing Resume ODI Report Identification Number document, go to NHTSA.gov. Please see the attached document “EA20-002 Detailed Closing Summary” for more a detailed closing resume summary.
Seat Belts
On August 31, 2020, the Office of Defects Investigations (ODI) opened Engineering Analysis (EA) EA20002, as an upgrade of Recall Query (RQ) RQ19003. This investigation, related to recall 14V-266, was opened to investigate instances of detachment of the flexible steel seat belt anchor cable attached to the outboard side of the front seats in vehicles manufactured by General Motors (GM). The subject vehicles included model year (MY) 2009 through 2014 GMC Acadia, Buick Enclave, and Chevrolet Traverse SUVs as well as MY 2009 through 2010 Saturn Outlook SUVs. These vehicles were previously repaired for this defect under recall 14V-266. The subject vehicle population is approximately 1.3 million vehicles. Special Coverage N192219480, issued in June 2019, addressed the subject defect in vehicles that previously received the recall remedy repair for subject recall 14V-266. The Special Coverage allows for component replacement for 12 years or 180,000 miles from the initial sale date, whichever comes first. Special Coverage N192219480 instructed service technicians to inspect the driver’s seat belt anchor cable for any damage to the protective sleeve and if damage was observed, the cable was replaced with a new sleeve as well as a new closeout piece that relocated the cable to mitigate the subject condition. In view of the Special Coverage conducted by General Motors, the high detectability of the subject failure, and the low rate of occurrence, this Engineering Analysis is closed. The closing of this investigation does not constitute a finding by NHTSA that a safety-related defect does not exist. The Agency reserves the right to take additional action if warranted by future circumstances. To review the ODI reports cited in the Closing Resume ODI Report Identification Number document, go to NHTSA.gov. Please see the attached document “EA20-002 Detailed Closing Summary” for more a detailed closing resume summary.
On May 19, 2014, General Motors LLC (GM) notified the Office of Defects Investigation (ODI) that it would conduct Safety Recall 14V266 to address fatigue and separation of the flexible steel cable that connects the front outboard seat belts to the seat-mounted belt pre-tensioner in 1.4 million model year (MY) 2009-2010 Saturn Outlook, 2009-2014 Buick Enclave, GMC Acadia and Chevrolet Traverse (Lambda Platform) vehicles.The remedy was to inspect for signs of damage and replace pre-tensioner anchor cables as needed. Re-work was conducted to relocate the pre-tensioner anchor cable out of the occupant entry path. ODI has subsequently received four (4) Vehicle Owners Questionnaires (VOQ) reporting anchor cable separations with no apparent warning in covered vehicles after the Recall 14V266 remedy had been applied.ODI opened RQ19-003 to assess the effectiveness of the actions GM took in Recall 14V266 and review the full warranty and complaint data related to seat belt anchor cable separations and replacements. ODI continues to receive occasional cable failure complaints both for the subject vehicles and other GM models and model years that have also been previously recalled addressing this condition.Although the cable separation complaint rate is very low, over the past three years ODI has received two (2) additional VOQ?s citing belt cable separations for Lambda platform vehicles outside the scope of recall 14V266, (11217092, 11118075) and complaints for other GM models covered in a number of similar Safety Recalls:* 15V269, 2011-12 Chevrolet Malibu (11181115, 11288168); * 16V209, 2014-15 Silverado 1500, Sierra 1500 (11254364, 10935183, 10953851, 11025376, 11282043, 11288701, 11309884); and * 16V518 2014-16 Caprice Police Pursuit, SS (10905644, 10990669, 11340893).ODI's review of GM's data confirms the low potential failure rate for the vehicles covered by recall 14V266. However, ODI believes that complainants may not recognize accumulating cable fatigue damage from the visual cues available in routine vehicle use.ODI is upgrading RQ19-003 to an Engineering Analysis to more closely assess seat belt conditions and strength levels in the field. This work will include the collection of seat belt samples from a wider range of recalled and peer vehicles for detailed analysis and testing.The ODI reports (VOQs) associated with this RQ19-003 can be viewed at NHTSA.gov under the following reference numbers: 11144704, 11076704, 11185619, 11151922, 11164011, 10967518, 11113486, 11115648
Additional source detail variants (3)
Seat Belts:front:anchorage
On May 19, 2014, General Motors LLC (GM) notified the Office of Defects Investigation (ODI) that it would conduct Safety Recall 14V266 to address fatigue and separation of the flexible steel cable that connects the front outboard seat belts to the seat-mounted belt pre-tensioner in 1.4 million model year (MY) 2009-2010 Saturn Outlook, 2009-2014 Buick Enclave, GMC Acadia and Chevrolet Traverse (Lambda Platform) vehicles.The remedy was to inspect for signs of damage and replace pre-tensioner anchor cables as needed. Re-work was conducted to relocate the pre-tensioner anchor cable out of the occupant entry path. ODI has subsequently received four (4) Vehicle Owners Questionnaires (VOQ) reporting anchor cable separations with no apparent warning in covered vehicles after the Recall 14V266 remedy had been applied.ODI opened RQ19-003 to assess the effectiveness of the actions GM took in Recall 14V266 and review the full warranty and complaint data related to seat belt anchor cable separations and replacements. ODI continues to receive occasional cable failure complaints both for the subject vehicles and other GM models and model years that have also been previously recalled addressing this condition.Although the cable separation complaint rate is very low, over the past three years ODI has received two (2) additional VOQ?s citing belt cable separations for Lambda platform vehicles outside the scope of recall 14V266, (11217092, 11118075) and complaints for other GM models covered in a number of similar Safety Recalls:* 15V269, 2011-12 Chevrolet Malibu (11181115, 11288168); * 16V209, 2014-15 Silverado 1500, Sierra 1500 (11254364, 10935183, 10953851, 11025376, 11282043, 11288701, 11309884); and * 16V518 2014-16 Caprice Police Pursuit, SS (10905644, 10990669, 11340893).ODI's review of GM's data confirms the low potential failure rate for the vehicles covered by recall 14V266. However, ODI believes that complainants may not recognize accumulating cable fatigue damage from the visual cues available in routine vehicle use.ODI is upgrading RQ19-003 to an Engineering Analysis to more closely assess seat belt conditions and strength levels in the field. This work will include the collection of seat belt samples from a wider range of recalled and peer vehicles for detailed analysis and testing.The ODI reports (VOQs) associated with this RQ19-003 can be viewed at NHTSA.gov under the following reference numbers: 11144704, 11076704, 11185619, 11151922, 11164011, 10967518, 11113486, 11115648
Seat Belts:front
On May 19, 2014, General Motors LLC (GM) notified the Office of Defects Investigation (ODI) that it would conduct Safety Recall 14V266 to address fatigue and separation of the flexible steel cable that connects the front outboard seat belts to the seat-mounted belt pre-tensioner in 1.4 million model year (MY) 2009-2010 Saturn Outlook, 2009-2014 Buick Enclave, GMC Acadia and Chevrolet Traverse (Lambda Platform) vehicles.The remedy was to inspect for signs of damage and replace pre-tensioner anchor cables as needed. Re-work was conducted to relocate the pre-tensioner anchor cable out of the occupant entry path. ODI has subsequently received four (4) Vehicle Owners Questionnaires (VOQ) reporting anchor cable separations with no apparent warning in covered vehicles after the Recall 14V266 remedy had been applied.ODI opened RQ19-003 to assess the effectiveness of the actions GM took in Recall 14V266 and review the full warranty and complaint data related to seat belt anchor cable separations and replacements. ODI continues to receive occasional cable failure complaints both for the subject vehicles and other GM models and model years that have also been previously recalled addressing this condition.Although the cable separation complaint rate is very low, over the past three years ODI has received two (2) additional VOQ?s citing belt cable separations for Lambda platform vehicles outside the scope of recall 14V266, (11217092, 11118075) and complaints for other GM models covered in a number of similar Safety Recalls:* 15V269, 2011-12 Chevrolet Malibu (11181115, 11288168); * 16V209, 2014-15 Silverado 1500, Sierra 1500 (11254364, 10935183, 10953851, 11025376, 11282043, 11288701, 11309884); and * 16V518 2014-16 Caprice Police Pursuit, SS (10905644, 10990669, 11340893).ODI's review of GM's data confirms the low potential failure rate for the vehicles covered by recall 14V266. However, ODI believes that complainants may not recognize accumulating cable fatigue damage from the visual cues available in routine vehicle use.ODI is upgrading RQ19-003 to an Engineering Analysis to more closely assess seat belt conditions and strength levels in the field. This work will include the collection of seat belt samples from a wider range of recalled and peer vehicles for detailed analysis and testing.The ODI reports (VOQs) associated with this RQ19-003 can be viewed at NHTSA.gov under the following reference numbers: 11144704, 11076704, 11185619, 11151922, 11164011, 10967518, 11113486, 11115648
Seat Belts:pretensioner
On May 19, 2014, General Motors LLC (GM) notified the Office of Defects Investigation (ODI) that it would conduct Safety Recall 14V266 to address fatigue and separation of the flexible steel cable that connects the front outboard seat belts to the seat-mounted belt pre-tensioner in 1.4 million model year (MY) 2009-2010 Saturn Outlook, 2009-2014 Buick Enclave, GMC Acadia and Chevrolet Traverse (Lambda Platform) vehicles.The remedy was to inspect for signs of damage and replace pre-tensioner anchor cables as needed. Re-work was conducted to relocate the pre-tensioner anchor cable out of the occupant entry path. ODI has subsequently received four (4) Vehicle Owners Questionnaires (VOQ) reporting anchor cable separations with no apparent warning in covered vehicles after the Recall 14V266 remedy had been applied.ODI opened RQ19-003 to assess the effectiveness of the actions GM took in Recall 14V266 and review the full warranty and complaint data related to seat belt anchor cable separations and replacements. ODI continues to receive occasional cable failure complaints both for the subject vehicles and other GM models and model years that have also been previously recalled addressing this condition.Although the cable separation complaint rate is very low, over the past three years ODI has received two (2) additional VOQ?s citing belt cable separations for Lambda platform vehicles outside the scope of recall 14V266, (11217092, 11118075) and complaints for other GM models covered in a number of similar Safety Recalls:* 15V269, 2011-12 Chevrolet Malibu (11181115, 11288168); * 16V209, 2014-15 Silverado 1500, Sierra 1500 (11254364, 10935183, 10953851, 11025376, 11282043, 11288701, 11309884); and * 16V518 2014-16 Caprice Police Pursuit, SS (10905644, 10990669, 11340893).ODI's review of GM's data confirms the low potential failure rate for the vehicles covered by recall 14V266. However, ODI believes that complainants may not recognize accumulating cable fatigue damage from the visual cues available in routine vehicle use.ODI is upgrading RQ19-003 to an Engineering Analysis to more closely assess seat belt conditions and strength levels in the field. This work will include the collection of seat belt samples from a wider range of recalled and peer vehicles for detailed analysis and testing.The ODI reports (VOQs) associated with this RQ19-003 can be viewed at NHTSA.gov under the following reference numbers: 11144704, 11076704, 11185619, 11151922, 11164011, 10967518, 11113486, 11115648
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