THE CONSUMER CALLED THE MANUFACTURER ABOUT RECALL#01V071000 SUBJECT: FENDER MOUNTING. THE MANUFACTURER STATED THAT THE EQUIPMENT IS ON RECALL BUT DOESN'T KNOW HOW TO REMEDY THE PROBLEM. THE CONSUMER HAD BEEN TRYING TO GET SOME TYPE OF RESOLUTION FOR A MONTH NOW. THE CONSUMER SPOKE WITH GARY O. AT GENIE INDUSTRIES. CONSUMER …
Read full complaint
THE CONSUMER CALLED THE MANUFACTURER ABOUT RECALL#01V071000 SUBJECT: FENDER MOUNTING. THE MANUFACTURER STATED THAT THE EQUIPMENT IS ON RECALL BUT DOESN'T KNOW HOW TO REMEDY THE PROBLEM. THE CONSUMER HAD BEEN TRYING TO GET SOME TYPE OF RESOLUTION FOR A MONTH NOW. THE CONSUMER SPOKE WITH GARY O. AT GENIE INDUSTRIES. CONSUMER REQUESTED A CALL BACK. *PH *SCC *JB
ON SOME TRAILER MOUNTED AERIAL WORK PLATFORM BOOMS, CERTAIN PERSONNEL PLATFORM ELEVATING JIBS AND ASSOCIATED COMPOSITE BEARINGS CAN FAIL.
Consequence & remedy
Consequence: THIS CAN LEAD TO DAMAGE AND EVENTUAL FAILURE OF THE JIB STRUCTURE, WHICH COULD RESULT IN THE PLATFORM DROPPING SOME DISTANCE.
Remedy: GENIE WILL PROVIDE A JIB ASSEMBLY TO THE OWNERS OF THE AFFECTED MACHINES. THE RECALL BEGAN ON AUGUST 9, 2004. OWNERS SHOULD CONTACT GENIE AT 1-800-536-1800.
VEHICLE DESCRIPTION: TRAILER MOUNTED BOOMS. THE FENDER MOUNTING COMPONENTS CAN CRACK AND DETACH FROM THE TRAILER.
Consequence & remedy
Consequence: THIS CONDITION CAN INCREASE THE RISK OF PROPERTY DAMAGE, INJURY, OR A CRASH.
Remedy: DEALERS WILL REPLACE THE FENDER AND MOUNTING PARTS, AS WELL AS NEW TIRES AND WHEELS. ON TMZ-34/19 BOOMS, A FIXED AXLE WILL BE INSTALLED (THE NEW FENDERS DO NOT WORK WITH THE RETRACTABLE AXLES). A NEW VIN NUMBER PLATE WILL BE ADDED TO UPDATE THE REQUIRED TIRE INFORMATION, AS WELL AS A NUMBER OF UPDATED DECALS AND A NEW OPERATOR'S MANUAL. OWNER NOTIFICATION BEGAN APRIL 20, 2001. OWNERS WHO TAKE THEIR VEHICLES TO AN AUTHORIZED DEALER ON AN AGREED UPON SERVICE DATE AND DO NOT RECEIVE THE FREE REMEDY WITHIN A REASONABLE TIME SHOULD CONTACT GENIE AT 1-425-881-1800.
Model-level recall history does not show whether a particular VIN is affected or has received a repair. Check a VIN with NHTSA ↗
NHTSA investigations
0
No exact-year investigations in this snapshot.
1998 Genie TMZ-34/19 Problems, Complaints & Recalls | Skip That Year