2025 Genesis GV70

Vehicle has physically and forcibly moved both forward and backward, on its own, after being placed in Park and the engine turned off — including after occupants have exited the vehicle. This movement has struck the driver and two minor children on multiple separate occasions, as well as nearby curbs and objects, without physical injury. No warning lamps or dashboard messages appeared before or during these incidents. Because the movement occurs after occupants have exited the vehicle, it is unknown how many additional times this may have occurred unobserved. Dealer states it was unable to duplicate this condition during a test drive. During this same visit, the right front CV axle was found to be leaking grease and had lost lubricant, and required full replacement. Both front horns were also found inoperable/defective due to internal short and were replaced. Neither of these conditions had been previously reported as faulty prior to this visit. Separately, this vehicle has experienced a steering column defect. At approximately 9,000 miles, a steering wheel squeak was reported and a dust cover was replaced. During that same earlier visit, an intermittent loss of acceleration was also reported; the dealer was unable to duplicate this concern and documented the vehicle as “operating as designed.” Weeks after that visit, a knocking noise developed in the steering column. At approximately 10,000 miles, a technician found a structural through-bolt in the steering column not torqued to manufacturer specification and corrected it. Dealer advised in writing that this defect was likely present at the time of manufacture. The vehicle has been taken to an authorized dealer on multiple occasions for these concerns. The owner has repeatedly requested, in writing, a detailed explanation of what was diagnosed, what was repaired, and the underlying cause of the movement, the axle failure, and the horn failure, and has not received a substantive written response as of this filing

My 2025 Genesis GV70 stopped accelerating properly. There is a lag when you push on the accelerator pedal and it must be pushed about 75% before it begins to accelerate. When it does accelerate it has much less power than normal. This fault occurs constantly. The car can't accelerate normally at any time now. This is definitely a very serious safety hazard. This behavior has been reproduced by Genesis service personnel. There are no warning lights associated with the problem and no diagnostic codes are signaled. After 24 days the Genesis service personnel have no idea what is wrong.

I am writing to formally escalate a serious unresolved issue with my Genesis vehicle and the service experience I have received from Genesis of Huntington. My vehicle has experienced repeated and dangerous malfunctions despite multiple repair attempts. The most concerning issue is that the vehicle suddenly stops functioning properly while driving, accompanied by all dashboard warning lights flashing. In order to continue driving, I have had to turn the vehicle off and restart it. The vehicle has been brought back to the dealership multiple times for the same problem. Each time I was informed that the issue had been repaired and that parts had been replaced. However, the problem continues to occur even after these repairs. One of the most alarming incidents occurred while I was driving from Huntington back to Queens with my wife and newborn child in the car. The vehicle malfunctioned again, forcing me to stop and restart the car while on the road. This situation created a serious safety risk for my family. Additionally, the vehicle has been kept by the dealership for extended periods during repair attempts. As of my most recent interaction, the dealership had the vehicle for nearly two weeks during the third repair attempt for the same issue. Despite this significant amount of time, the problem remains unresolved. Compounding the issue is the lack of communication from the dealership. My attempts to contact the service department and management for updates have often gone unanswered, leaving me without information regarding the status of my vehicle. At this point, I have lost confidence in the reliability of the vehicle and the ability of the dealership to properly diagnose and repair the issue. I respectfully request immediate intervention from Genesis Motor America to review this matter. Given the repeated repair attempts for the same defect and the safety concerns involved, I ask that Genesis consider a permanent resolution.