2025 Genesis GV70

My 2025 Genesis GV70 stopped accelerating properly. There is a lag when you push on the accelerator pedal and it must be pushed about 75% before it begins to accelerate. When it does accelerate it has much less power than normal. This fault occurs constantly. The car can't accelerate normally at any time now. This is definitely a very serious safety hazard. This behavior has been reproduced by Genesis service personnel. There are no warning lights associated with the problem and no diagnostic codes are signaled. After 24 days the Genesis service personnel have no idea what is wrong.

The contact owns a 2025 Genesis GV70. The contact stated that while on the highway driving at 55 MPH, the vehicle suddenly stopped. There were no warning lights illuminated. The vehicle was restarted. The vehicle was towed to the local dealer, but they were unable to determine the failure. The vehicle was not diagnosed or repaired. The contact was provided a loaner vehicle. The manufacturer was contacted, and a case was opened, but no additional assistance was provided. The approximate failure mileage was 13,500.

I am writing to formally escalate a serious unresolved issue with my Genesis vehicle and the service experience I have received from Genesis of Huntington. My vehicle has experienced repeated and dangerous malfunctions despite multiple repair attempts. The most concerning issue is that the vehicle suddenly stops functioning properly while driving, accompanied by all dashboard warning lights flashing. In order to continue driving, I have had to turn the vehicle off and restart it. The vehicle has been brought back to the dealership multiple times for the same problem. Each time I was informed that the issue had been repaired and that parts had been replaced. However, the problem continues to occur even after these repairs. One of the most alarming incidents occurred while I was driving from Huntington back to Queens with my wife and newborn child in the car. The vehicle malfunctioned again, forcing me to stop and restart the car while on the road. This situation created a serious safety risk for my family. Additionally, the vehicle has been kept by the dealership for extended periods during repair attempts. As of my most recent interaction, the dealership had the vehicle for nearly two weeks during the third repair attempt for the same issue. Despite this significant amount of time, the problem remains unresolved. Compounding the issue is the lack of communication from the dealership. My attempts to contact the service department and management for updates have often gone unanswered, leaving me without information regarding the status of my vehicle. At this point, I have lost confidence in the reliability of the vehicle and the ability of the dealership to properly diagnose and repair the issue. I respectfully request immediate intervention from Genesis Motor America to review this matter. Given the repeated repair attempts for the same defect and the safety concerns involved, I ask that Genesis consider a permanent resolution.

When I press the gas pedal halfway or 3/4 nothing happens - which is really bad in heavy traffic situations. On the highway, I floored it and the RPM was racing but it wouldn't shift up, so the engine was racing but there was no acceleration at all. I backed off and accelerated lightly, it would speed up. Scary. I have stomped on the accelerator it will rev to between 4 and 5 thousand rpms never up shifting or accelerating. Happens to frequently and I only have 11,000 miles on the vehicle. Genesis service can't locate the issue.

The vehicle has 1500 miles on it. I was driving around 40mph when the engine suddenly lost power and the immobilization light appeared. I was no longer able to accelerate. I coasted to a side street where the vehicle placed itself in Park. I restarted the vehicle and it worked. The next morning, the vehicle would not start and the immobilization light was present again. After checking the key fobs and battery, roadside assistance and I could not find the issue. Remote start from the app also did not work. It was towed to the dealer for assessment which is where it currently sits. If this happened on my regular highway route, I would possibly be stranded in the middle of the highway endangering me and others.

I am writing to report a serious safety incident involving my 2025 Genesis GV70 and to formally demand a replacement with an identical new vehicle of the same make and model. My current vehicle, which has approximately 3,100 miles on the odometer, experienced catastrophic safety failures on [XXX] in Northern Virginia that could easily have resulted in a severe accident. While driving on a very busy road, my vehicle suddenly became unable to accelerate beyond 5 miles per hour despite fully depressing the accelerator pedal. This dangerous malfunction forced me to pull over into a parking lot for safety. Upon attempting to restart the vehicle, I encountered another serious issue: the engine continued to turn over even after removing my finger from the ignition button. Due to these severe safety defects, I am explicitly requesting and will accept nothing less than a complete replacement with a new 2025 Genesis GV70 of identical trim and specifications. This request is non-negotiable given the serious nature of these safety failures and the potential risk to human life they represent. Vehicle Information: - Model: 2025 Genesis GV70 - VIN: [XXX] - P [XXX] ] - Current Mileage: 3,100 - Dealer: Genesis, Springfield, VA These dangerous malfunctions have rendered the vehicle unsafe to operate and unfit for its intended purpose. I require immediate action in the form of: 1. Complete replacement with a new, identical 2025 Genesis GV70 2. Coverage of all associated costs and fees related to the replacement 3. Written confirmation of this replacement within 10 business days I expect a prompt response detailing how and when this replacement will be executed. This safety incident has been documented and will be reported to all relevant consumer protection agencies. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)