2024 Genesis GV70

I am filing this formal complaint against Genesis Motor America (a division of Hyundai Motor America) for the repeated failure to repair my defective 2024 Genesis GV70. The vehicle has been a nightmare of safety hazards, financial ruin, and life degradation, with over 240 days out of service in 8 months. This saga began as a dream purchase, but quickly turned into a relentless horror story of mechanical and ADAS failures, dealer incompetence, and manufacturer indifference. The vehicle has been in the shop on six separate occasions under three (3) different dealers, with collective downtime exceeding 240 days, far surpassing Florida's Lemon Law thresholds (3+ repair attempts for the same defect or 15+ days out of service).

I moved to Reno, NV where I need to merge onto route 80 everyday. During several attempts to merge onto 80, my Genesis GV70 stopped accelerating at 42 MPH, roughly 5000 RPMs and I was almost rear ended on two occasions because of the 'stalling' of the vehicle. An 18 wheel truck almost hit me because I couldn't accelerate past 42 MPH. Luckily, I was able to pull off the road. There was no warning light or check engine light on the dashboard. This was not a one time issue. Everytime I tried to merge at high speeds the car would not respond. I've attached a video that shows the issue. Genesis towed my car to a dealer in Mountain View CA. I did notice that I was leaking radiator fluid in the days prior to my incidents but when I checked the overflow tank, it was full. Again, there were no check engine lights on the dash. The Mountain View Genesis service manager replicated the issue and discovered that a small rock had come through the bottom grill and damaged the intercooler radiator. He unequivocally stated that "it's a design flaw in the lower grill. The grill has such a wide opening that foreign objects can enter through the lower grill." He went on to say that the intercooler radiator sits below the regular radiator and is made of a softer metal than the regular radiator which makes is more susceptible to damage. He also said that another Genesis GV70 came into his shop the same day with the exact same issue. The cost of the repair was $2,200 dollars to replace the intercooler radiator. (the intercooler was on backorder which may be demand) I opened a case with Genesis and they say that the repair is not covered under a warranty. The Genesis owners forum has numerous complaints of 'lack of acceleration' issues. Someone polled owners and 28 people responded that they experienced a similar lack of acceleration dangerous situation. Video of problem: [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

I moved my Genesis GV-70 to my home in Reno, NV. My complaint is in regard to my car becoming very dangerous! I'm giving you my move to Reno because its relevant to this complaint. I didn't need quick acceleration while I was living in Florida. In Reno, I have to merge onto Route 80 everywhere that I go. Acceleration during a merger is extremely important here in Reno. So what I've experienced in Reno is a VERY DANGEROUS situation with my Genesis. My GV-70 stops accelerating around 40MPH, or roughly 5,000 RPM. The transmission stalls out and the car revs at 5000 but does not respond. I've almost been rear ended by tractor trailers and other vehicles because of this dangerous situation. I have since found out that my recall for a ECM Software Update-P030X Misfire problem is the acceleration issue that I've described. Here is my complaint: My car should not be allowed to be driven in this current condition. Genesis has understated the severity of this issue dramatically and certainly the language in their recall letter didn't reference not being able to accelerate past 40 MPH/5,000 RPM. I didn't experience this issue while driving mostly local roads in Fort Myers Florida, but here in Reno, this car and it's condition is DANGEROUS! It has caused near misses with very catastrophic consequences. I am driving my car to Rocklin California (2 hours away) next week for service which includes the Misfire problem as well as other service issues. The Misfire recall should taken my car off the road, Genesis did not address the severity and dangerous possibilities of this issue.