2023 Genesis GV70

I purchased the vehicle on March 30, 2023, & my Check engine light has been on eleven times since June 2023. I was involved in a car accident on August 25, 2023, where the car appeared to have no gas. However, gas was in the vehicle, and the brakes were not operating correctly as I had to continue pumping the brakes to stop the vehicle. Furthermore, there is over $15k in damages and counting. I have been placed off work due to the injuries sustained in the vehicle accident due to the negligence of the manufacturer & dealer. I have left several messages for my Case Manager, [XXX] for several days, with unsuccessful attempts. [XXX] finally contacted me on 8/30/2023 @ 3:08 pm, apologizing for Genesis not living up to the “white glove” expectation advertised, and then she asked me what she could do for me. The call with [XXX] lasted 7-8 minutes. However, I constantly repeated myself, informing her of the information I stated in this email regarding my check engine light; my vehicle was serviced on Friday, June 30, 2023 (See Service History Below). Since then, the check engine light has illuminated nine other times with some of the same and or different codes. I had an appt to return my vehicle to the same dealership for the second time since June, as the dealership had the car for approximately eight/nine days. On August 12, 2023, I scheduled an appt. Per the system availability of August 25, 2023, @ 10 a.m. for Valet Pick-up. For confirmation of the scheduled appointment, I called GenesisCare on 8/23/2023, and the rep informed me that they did not have an appointment for me in the system. Furthermore, on several occasions, when I have attempted to make an appointment, the system does not recognize the appointment scheduled via the app or desktop. I was only informed about the technical issues with the software application via phone and desktop when I spoke with the service manager [XXX] ) Genesis of Atlanta. The accident occurred 8/25/2023. FW: Case # [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INF

While on trip traveling through Ft. Worth in heavy traffic my GV70 stopped responding to accelerator. As I was trying to get out of traffic and to side of road vehicle began to lurch and jerk forward spasmodically. I then noticed the car had gone into neutral on its own. While waiting for help the car would turn off. Sometimes would come back on. Vehicle was towed to dealership where it is waiting diagnostics. Could have been a deadly event.

I called the Genesis dealer on 7/20/23 as my car had 3 random incidents where the accelerator failed to respond as I came out of a turn at about 20 mph. After my appointment was set, that evening the vehicle came to an abrupt stop in the middle of the road with no warning. Had to restart car. This was a scare and dangerous situation. Car taken to dealer 7/21/23 for repair. I was told the water pump and sensor were replaced on a 11 month old car. I received my car back from the Genesis dealer on 7/26/23 and two days later, Friday, 7/28/23, the problem continued. While turning into the median to merge into traffic, I pressed the accelerator and the gas pedal stopped responding as the vehicle rapidly slowed down to stop in the road. Pressing on the gas pedal to accelerate the car did not help any as I felt like I was pumping air. I had to put on my hazard lights, move back into the median, and put the car in park. No warning lights on the car came on. I drove the car home (less than 2 miles) with the hazards lights on and called roadside to tow the car back to the dealership. it is very concerning to me that my GV70 continues to have a malfunction with slowing down or stopping without responding to the acceleration pedal. This puts me and my family’s safety at risk and is dangerous given than the car randomly and abruptly stops or slows down rapidly while I’m driving in traffic. The unreliability of the vehicle has me fearful of driving this vehicle. The repair made last week by replacing the water pump did not correct the defect with the GV 70. The vehicle is currently at the dealership in an effort to find the cause of the malfunction. Also, I noticed that the dealer paperwork given to had the problem I reported restated as a minor issue.

No warning and no engine light when gas pedal is pressed down there is little to no acceleration. I was pulling out in the middle of traffic when this malfunction occurred. I could have been T-boned by oncoming vehicles and killed. It was not until I drove the vehicle a little longer that the engine light came on. The vehicles notification center showed a malfunction of the transmission. A diagnostic scan showed trouble codes P0763-Shift Solenoid C-Electrical and P0880-TCM Power Input Signal-Malfunction.

On 5 separate incidents, on two separate days, when traveling at highway speeds, the car lost power and began to decelerate. After a moment the engine died. In each case I was able to coast onto the shoulder but this is a serious safety issue. On 6 further incidents, the car lost power and died in other circumstances, including in a driveway immediately after starting up. These cases were not as dangerous as the highway failures. Check engine light does not come on. No codes thrown. Dealer will not inspect for another month. Dealer has not yet inspected. Fuel, all fluids, all general maintenance is in good condition. Vehicle has less than 14k miles. Car is available for inspection upon request.

Car does not detect collision, does not slow down approaching car in front during cruise control. Errors pop up daily that front radar blocked and collision avoidance is disabled. Cruise control error also pops up daily that front radar is blocked. Just got the car end of January. Had it to dealer twice. They still have it and don’t know how to fix it. It also stops all of a sudden at slow speeds when nobody is near me because it thinks a car is in front of me. Hurt my neck with this sudden stop three times. I have photos and videos of the errors Over many weeks.

Catastrophic failure of a brand new 2023 Genesis GV 70 on 6/6/23. The GV70 was purchased on 4/29/23 with 22 miles. It was not driven between 5/12/23 and 5/26/23 while I was out of the country. On the evening on 6/6/23 as I was merging onto the northbound lanes of the Baltimore Washington Parkway from I-295 DC, the vehicle violently shook, burning smell, and then shut off completely, including the steering column. I was able to partially drift to a right shoulder with the driver side of the vehicle still in a lane of traffic. I called the U.S. Park Police for assistance crawled over to the passenger side and put my seatbelt on in case the vehicle was hit. The USPS arrived and immediately blocked a lane of traffic and called Maryland DOT for further assistance because of the hazardous situation. Could not be towed because it would not stay in neutral. It then with no one in it started on its own, smoke coming out of exhaust and burning smell. I contacted manufacturer 6/6/23. To date, Genesis has not been able to tell me the cause of the catastrophic failure or has been able to fix the problem. I was put in a terrifying and dangerous situation.

The contact owns a 2023 Genesis GV70. The contact stated while driving into a parking space, the vehicle accelerated independently without warning. The vehicle was not diagnosed. On another occasion while driving 50 MPH, the vehicle was pulling and failed to drive straight in the middle of the lane. The contact turned off the Lane Keep Assist feature however, the feature independently reactivated. The vehicle was towed to the dealer. The manufacturer was contacted, and a case was filed. The failure mileage was 21,000.