2018 Genesis G80

The contact owns a 2018 Genesis G80. The contact stated that while driving at an undisclosed speed, he heard an abnormal clicking sound coming from the driver's seat, and the seat suddenly shifted. Upon visual inspection, the contact observed that the seat was not sufficiently secured to the floor bracket. The vehicle was taken to the dealer, who was unable to duplicate the failure. The vehicle was not repaired. The manufacturer was notified of the failure, and a case was opened. The failure mileage was 40,000.

Steering linkage intermittently causes steering wheel to bind when making an extended curve turn. Steering wheel will not return to center without driver effort. If not returned manually, vehicle will continue to veer to the side of the road. First occurred in July 2020 at mileage 27300. Vehicle taken to dealership where purchased (Davis Hyundai) for inspection. Service advisor stated they were aware of the issue and would replace necessary component under warranty. Issue resolved. Issue occurred again in December 2022 at mileage 47500. Selling dealer advised they were unable to service vehicle again as they no longer had the Genesis franchise. Was told to contact Fred Beans Hyundai in Doylestown PA. Contacted them on January 18, 2023 at which time the warranty was still in effect and advised service associate of the intermittent steering issue. Dealer could not service vehicle until February 27, 2023. Took the vehicle to them on February 27th for service. Service advisor said warranty had expired. This was true as of February 15th, 2023 not on January 18th 2023 when they were notified of the issue. Service advisor indicated they could not replicate the problem and therefore would not perform repair unless approved by Genesis. Over the past 6 months I have corresponded with Genesis Customer Service in an attempt to get the repair covered under warranty. I have been unsuccessful in getting this resolved. I continue to be told by the Genesis Customer Service associate [XXX] that the warranty group has not come to conclusion and that I must wait until they do. This is a serious issue that could potentially cause a complete freeze of the steering and cause a potential accident. I am requesting your assistance in getting this resolved. Marcela can be contacted at their Regional Consumer Affairs location [XXX] X [XXX]. The case number is [XXX]. The vehicle is available for inspection if necessary. INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).

The contact owns a 2018 Genesis G80. The contact stated that while driving approximately 35 MPH, there was white smoke coming from underneath the vehicle. The vehicle was later towed to the local dealer who diagnosed that the turbo pipe seal had failed causing oil to drip onto the exhaust manifold causing the white smoke. The contact was informed that the turbo charger oil supply pipe needed to be replaced. The vehicle was not yet repaired. The manufacturer was notified of the failure. The contact indicated that the vehicle was previously serviced under the NHTSA Campaign Number: 19V538000 (Engine and Engine Cooling) but the failure occurred. The failure mileage was 45,000.

After starting the car to leave home, the backup camera would not display. Placing car in reverse, the screen did not change from its MAP/nav display. Several other dash controls were also inoperable. It seems the car did not "initialize" successfully yet did not display any warnings. Unknown if any ADAS such as cross traffic or blind spot were inactive. Stopping and starting the car a second time resolved the issues. But, with no warnings, what could have happened if a driver did not notice the issue and do a "restart"? Too many software bugs.

Steering becomes unresponsive after highway speed for an hour or more. Feels like sticking or binding (loss of power assist?) and considerable effort needed to adjust vehicle direction. Most notable on exit ramps. Several times I came close to going off an exit ramp onto the shoulder. Even driving along a straight highway the steering is no longer smooth or consistent. Thus, steering is very unpredictable. This is definitely a safety issue. This started at 29,000 mile about 2 weeks ago and has not gone away. The first dealer service appointment is in 2 weeks. No visible error lights.

Genesis installed dated technology (3G modules) for their connected services knowing 3G was being discontinued within 4 years of installing the technology. On December 31, 2022, Genesis will cease providing connected services to this car and model years 2017-2019. Genesis Connected services provides critical emergency services such as crash detection as well as numerous safety features, vehicle diagnostics, warnings, and navigation. All of these will no longer be available and Genesis has offered no plan to fix the issue. The G80 also has a stability issue when driving without the lane keeping assist feature engaged. The car struggles to stay in a constant direction, essentially pulling from side to side. The driver is forced to constantly make corrections while driving. Essentially, the driver is required to make corrections, via the steering wheel, every second or less when at highway speeds. However, even at lower speeds, there is a constant battle to keep the car steady in one direction. There’s a constant pulling from side to side.

The contact owns a 2018 Genesis G80. The contact stated the vehicle was making a knocking sound from underneath the hood of the vehicle near the engine. While the contact was attempting to accelerate the vehicle displayed a hesitation while idling or driving at various speeds. The check engine warning light was illuminated. The contact had taken the vehicle to the dealer to be diagnosed. The vehicle had not been repaired. The manufacturer was not made aware of the failure. The approximate failure mileage was 38,500.