2018 Genesis G80

For over one year we have been in contact with Round Rock Genesis in Round Rock, Texas about recalls # 254 & 018G (NHTSA Recall # 24V107000). Our Genesis G80 is now 6 years old. Failure to address this repair poses a risk of the car bursting into flames with no warning; Genesis advises parking the car outside. These recalls have not been performed because the dealership claims that they cannot get the needed parts. Recalls # 201 and 006G are meant to address the anti-lock braking system. Failure to address these recalls poses a risk of brake failure and fire. Because the service department of Round Rock Genesis have failed to ever call us back despite many messages left for them, we are not sure if this is still a current recall on this vehicle.

The contact owns a 2018 Genesis G80. The contact received notification of NHTSA Campaign Number: 21V160000 (Service Brakes, Hydraulic) however, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.

The contact owns a 2018 Genesis G80. The contact received notification of NHTSA campaign number: 21V160000 (service brakes, hydraulic) however, the part to do the recall repair was not available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The local dealer was made aware of the issue however, the contact has not notified the manufacturer of the issue. The contact had not experienced a failure. Parts distribution disconnect. Consumer would like to withdraw complaint.

1)AUTONOMOUS EMERGENCY BRAKING (AEB) WITH PEDESTRIAN DETECTION - LOOKS LIKE IT IS WORKING IN 20-30% OF CASES, NEVER WORKING WITH PEDESTRIANS. SERVICE DECLARED EVERYTHING FINE, BUT REJECT DEMONSTRATE THIS. 2)LINE KEEP ASSISTS - PERIODICALLY DEPARTURE CAR FROM THE LINE, IT HAPPENS DURING PERFECT WEATHER CONDITIONS AND ROAD MARKUP. 3) VIBRATION IS AT THE VERY HIGH LEVEL, PERIODICALLY INCREASED AND SOME TIME GOES AWAY, EVEN WHEN CAR STAY. BY MEASURE 4-5 TIMES GREATER THAN IN ANY OTHER CAR. SERVICE TOLD - BECAUSE IMPROPER ENGINE MOUNT, THEY CAN'T FIX ANY INFORMATION FROM THE MANUFACTURER. 4)CASTER IS OUT OF SPECS, SERVICE TOLD ALL G80 COMES FROM THIS DEFECT FROM THE FACTORY AND REJECT TO ADJUST -- DRIVING 5-6 DIFFERENT GENESIS G80 2017-2018 DURING LAST 4 MONTH, WHILE MY CAR WAS ON SERVICE AND ISSUE 1 AND 2 AND 3 CONTINUOUSLY REPRODUCED ON ALL OF THEM

I WAS PULLING INTO THE DRIVEWAY AND PUT ON THE BRAKE, AND THE BRAKES DID NOT RESPOND. THE CAR CRASHED THRU THE GARAGE DOOR. I PUT THE CAR IN REVERSE, BUT IT DIDN'T RESPOND. IT TOOK ABOUT 5 SECONDS FOR IT TO ENGAGE. THEN ONCE IT ENGAGED IN REVERSE, IT WAS OUT OF MY CONTROL, AS THE CAR SHOT BACK AT A HIGH SPEED, BOUNCED UP A CURB AND HIT THE NEIGHBOR'S DECK. AGAIN, THE BRAKES WERE NOT RESPONDING TO STOP THE CAR. THERE WERE BURN RUBBER MARKS SHOWING THE SPEED OF THE REVERSE. I FELT THE CAR HAD CONTROL NOT ME. THIS TIME IT ALSO TOOK SEVERAL SECONDS FOR THE CAR TO ENGAGE IN DRIVE. WHEN IT DID, THE CAR SHOT FORWARD BACK INTO THE GARAGE AND ONLY STOPPED BECAUSE IT COULD GO NO FURTHER DUE TO THE COLLAPSED GARAGE DOOR AND THE CONTENTS UNDERNEATH. THE BRAKES HAD NOT RESPONDED AGAIN. I WAS ABLE TO PUT THE CAR IN PARK AFTER THIS RICOCHET EVENT. I BELIEVE THE CAR HAS A MANUFACTURING MALFUNCTION AND IS DANGEROUS NOT JUST TO ME BUT TO EVERYONE ELSE ON THE ROAD, BE IT DRIVING OR WALKING. *TT *CN