2018 Genesis G80

Component: Engine / Turbocharger / Oil Line / Fire Risk Vehicle Problem: For the past five months, my oil light has been coming on and off sporadically (not flickering), even though mechanics and oil shops said there was no issue. A few days ago, the car started smoking out of nowhere, though it wasn’t overheating and there were no visible signs of leakage. I took it to the shop, and they diagnosed a turbocharger oil supply pipe leak that is severe and poses a fire risk. I am in a new city with no support system and have a baby. Multiple car dealerships have refused to fix my vehicle, even though I have been informed this part is under recall. I have tried calling and visiting, and no one will help. This is a safety concern, especially since the vehicle is at risk of catching fire while driving.

The contact owns a 2018 Genesis G80. The contact stated that while operating the vehicle, the transmission would erroneously switch from drive(D) to neutral(N). The contact indicated that the failure mainly occurred after driving in reverse and then shifting to drive(D). Also, while driving at various speeds, the steering wheel remained seized and would not return to the center without additional force being applied. The failure had occurred while turning in either direction. The vehicle was taken to the local dealer who was unable to duplicate the failure; no service was performed. The manufacturer was notified of the failure but no assistance was offered. The failure mileage was 25,000. The contact has stated that the correct mileage at the time of failure is actually 31,158. All issues with the vehicle have been resolved.

1. STATIONERY. APPROXIMATELY 50% OF THE TIME WHEN I SWITCH GEARS FROM REVERSE TO DRIVE THE GEAR SLIPS INTO NEUTRAL. IT TAKES 2-3 ATTEMPTS AND THEN FINALLY STAYS IN DRIVE. ONE TIME I HAD TO PUT CAR IN PARK AND THEN SHIFT INTO DRIVE BECAUSE IT WOULD NOT STAY IN DRIVE. THIS HAPPENS EVEN THOUGH I AM PRESSING FIRMLY ON THE BRAKE AND AM PUSHING THE SHIFT BUTTON. 2. WHILE CAR IS MOVING. 3 TIMES SINCE I HAVE OWNED THIS VEHICLE THE FOLLOWING HAS HAPPENED WHILE I AM DRIVING ON CITY STREETS AND HIGHWAYS. WHEN I AM DRIVING, AND I GENTLY APPLY THE BRAKE IN ORDER TO MAKE A TURN AND THEN ACCELERATE IN ORDER TO COMPLETE THE TURN AND MERGE ONTO THE STREET OR HIGHWAY, WITHOUT MY REALIZING IT THE TRANSMISSION HAS SLIPPED INTO NEUTRAL AND THE VEHICLE WILL NOT ACCELERATE. THE GENESIS DEALERSHIP AND GENESIS CORPORATE HAVE BOTH INDICATED IT'S MY IMAGINATION AND THAT NOTHING IS WRONG WITH THE VEHICLE.

I WAS PULLING INTO THE DRIVEWAY AND PUT ON THE BRAKE, AND THE BRAKES DID NOT RESPOND. THE CAR CRASHED THRU THE GARAGE DOOR. I PUT THE CAR IN REVERSE, BUT IT DIDN'T RESPOND. IT TOOK ABOUT 5 SECONDS FOR IT TO ENGAGE. THEN ONCE IT ENGAGED IN REVERSE, IT WAS OUT OF MY CONTROL, AS THE CAR SHOT BACK AT A HIGH SPEED, BOUNCED UP A CURB AND HIT THE NEIGHBOR'S DECK. AGAIN, THE BRAKES WERE NOT RESPONDING TO STOP THE CAR. THERE WERE BURN RUBBER MARKS SHOWING THE SPEED OF THE REVERSE. I FELT THE CAR HAD CONTROL NOT ME. THIS TIME IT ALSO TOOK SEVERAL SECONDS FOR THE CAR TO ENGAGE IN DRIVE. WHEN IT DID, THE CAR SHOT FORWARD BACK INTO THE GARAGE AND ONLY STOPPED BECAUSE IT COULD GO NO FURTHER DUE TO THE COLLAPSED GARAGE DOOR AND THE CONTENTS UNDERNEATH. THE BRAKES HAD NOT RESPONDED AGAIN. I WAS ABLE TO PUT THE CAR IN PARK AFTER THIS RICOCHET EVENT. I BELIEVE THE CAR HAS A MANUFACTURING MALFUNCTION AND IS DANGEROUS NOT JUST TO ME BUT TO EVERYONE ELSE ON THE ROAD, BE IT DRIVING OR WALKING. *TT *CN