2019 Genesis G70

The contact owns a 2019 Genesis G70. The contact stated that the vehicle was experiencing starting issues. Additionally, while driving 15-20 MPH and coming to a stop, the vehicle stalled and lost motive power. The vehicle was turned off and restarted and was able to drive to the intended destination. The contact stated that the failure recurred and progressively worsened. While researching the failure online, the contact discovered that the failure was a common issue. The vehicle was initially taken to the dealer, where an unknown software update was performed, and the check engine warning light illuminated during the failure. The vehicle was taken back to the dealer, where it was diagnosed and determined that the fuel pump had failed and needed to be replaced; however, it was determined that the failure was not covered under warranty because a specific DTC indicating that the fuel mixture was too rich was not retrieved. The manufacturer, Genesis, was notified of the failure by phone, filed a case, and scheduled a service appointment with a dealer for the contact. The failure mileage was approximately 35,000.

The contact owns a 2019 Genesis G70. The contact stated that while driving 45-50 MPH and merging onto the highway, the accelerator pedal was depressed, but the vehicle jerked and failed to respond while the RPMs increased. The contact exited the highway and continued driving at a slow speed. The contact stated that the failure recurred several times while driving and exceeding 30 MPH. The contact received notification of NHTSA Campaign Number: 24V528000 (Fuel System, Gasoline); and related the failure to the recall. The vehicle was taken to the dealer, where the engine control module software update was performed; however, the contact stated that while driving from the dealer's parking lot, the check engine warning light illuminated. The vehicle was taken back to the dealer; however, the dealer informed the contact there was no earlier availability to diagnose the vehicle. The dealer referred the contact to Napleton's West Palm Beach Hyundai (2301 Okeechobee Blvd, West Palm Beach, FL 33409), where it was diagnosed that the failure was related to the GDI fuel pump. The second dealer informed the contact that the recall repair was not performed correctly and referred the contact back to the first dealer. The vehicle was not repaired. The manufacturer was notified of the failure and a case was opened. The manufacturer attempted to contact the first dealer, but the first dealer had been unreachable. The manufacturer had not provided any further assistance. The failure mileage was approximately 45,980.

The contact owns a 2019 Genesis G70. The contact received notification of NHTSA Campaign Number: 24V528000 (FUEL SYSTEM, GASOLINE); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.

The contact owns a 2019 Genesis G70. The contact stated that while driving at an undisclosed speed, the accelerator pedal was depressed; however, the vehicle failed to accelerate as intended. In addition, the contact stated that the check engine warning light was illuminated. The vehicle was towed to the dealer where it was diagnosed with fuel pump failure; however, the contact was informed that the parts were not available to repair the vehicle. The contact was informed that he could pay for the repair out of pocket, and later be reimbursed. The contact received notification of NHTSA Campaign Number: 24V528000 (Fuel System, Gasoline); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the failure and a case was filed. The failure mileage was 63,000. VIN tool confirms parts not available.

The contact owns a 2019 Genesis G70. The contact received notification of NHTSA Campaign Number: 24V528000 (Fuel System, Gasoline); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

The contact owns a 2019 Genesis G70. The contact received notification of NHTSA Campaign Number: 24V528000 (Fuel System, Gasoline); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated while driving at an undisclosed speed, the vehicle lost motive power. There was no warning light illuminated. The vehicle was towed to the dealer but was not diagnosed or repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 60,000. VIN tool confirms parts not available.

The contact owns a 2019 Genesis G70. The contact stated that while driving at 60 MPH, the vehicle briefly jerked, after which the vehicle inadvertently lost motive power. The contact was able to pull to the shoulder of the roadway, where the vehicle was able to restart but continued to experience significantly reduced motive power. No warning lights were illuminated. The vehicle was taken to an independent mechanic, who diagnosed a failure with the high-pressure fuel pump. The vehicle was not repaired. After investigating the failure, the contact related the failure to NHTSA Campaign Number: 20V569000 (Fuel System, Gasoline) however, the VIN nor the model was not included. The manufacturer was notified of the failure, and a case was opened. The failure mileage was 81,000.