ON CERTAIN TRAVEL TRAILERS EQUIPPED WITH SAMSUNG MICROWAVE OVENS, THESE OVENS WERE PRODUCED WITH A DEFECTIVE PANEL. AN ELECTRICAL SHORT CAN OCCUR BETWEEN CIRCUIT PATTERNS ON THE MEMBRANE PANEL, ESPECIALLY OVERLAPPED BY A "JUMPER" OR JUMP WIRE. THIS MAY CAUSE THE OVEN TO ACTIVATE WITHOUT PRESSING ANY KEY PADS.
Consequence & remedy
Consequence: AN ELECTRICAL SHORT CAN OCCUR CAUSING THE OVEN TO ACTIVATE WITHOUT PRESSING ANY KEY PADS. THIS COULD RESULT IN EXCESSIVE HEAT, SMOKE, OR POSSIBLY A FIRE.
Remedy: SAMSUNG WILL NOTIFY CUSTOMERS AND REPAIR THE PANEL FREE OF CHARGE. IN THE MEANTIME, CONSUMERS SHOULD UNPLUG THEIR MICROWAVE, IF POSSIBLE. IF THE CONSUMER IS UNABLE TO UNPLUG THE MICROWAVE, THEY SHOULD LEAVE THE DOOR AJAR UNTIL THE PANEL IS REPLACED. CONSUMERS SHOULD NEVER USE THE MICROWAVE OVEN FOR STORAGE OR LEAVE ANY TOWELS, PAPER, CLOTH OR OTHER PRODUCTS IN THE MICROWAVE AFTER USE. OWNERS WHO TAKE THEIR VEHICLES TO AN AUTHORIZED DEALER ON AN AGREED UPON SERVICE DATE AND DO NOT RECEIVE THE FREE REMEDY WITHIN A REASONABLE TIME SHOULD CONTACT SAMSUNG AT 800-932-3837 OR GENERAL COACH - HENSALL AT 1-519-262-2600.
Model-level recall history does not show whether a particular VIN is affected or has received a repair. Check a VIN with NHTSA ↗
NHTSA investigations
1
PE04051 · Wheel Separations
Opened Jul 22, 2004 · Closed Nov 23, 2004
Status: closed (inferred from source dates) · Wheels; Wheels:lugs/nuts/bolts/studs
WHEEL SEPARATIONS AT THOR INDUSRIES HAVE PREDOMINANTLY OCCURRED IN VEHICLES MANUFACTURED BY KEYSTONE RV.KEYSTONE RV HAS REPORTED 110 SEPARATIONS OF STEEL WHEELS OF 64,727(0.17%) AND 15 SEPARATIONS OF ALUMINUM WHEELS OF 6,984 PRODUCED (0.21%) IN RECREATIONAL VEHICLESMANUFACTURED SINCE MARCH 2003.OTHER DIVISIONS OF THOR INDUSTRIES, DUTCHMAN (4), THOR CALIFORNIA (0), THOR AMERICA (2), KOMFORT CORP (2), AND AIRSTREAM (14) HAVE REPORTED FEWER WHEEL SEPARATIONS OVER A BROADER TIME PERIOD (SINCE 2000) THAN KEYSTONE RV. SINCE A SIGNIFICANT MAJORITY (92%) OF THE WHEEL SEPARATIONS THAT HAVE OCCURRED IN THOR INDUSTRIES VEHICLES HAVE OCCURRED IN KEYSTONE RV VEHICLES, ODI WILL FOCUS INVESTIGATION ACTIVITY ON THESE PRODUCTS AND OPEN AN ENGINEERING ANALYSIS (EA) AT KEYSTONE RV TO INVESTIGATE THE CAUSE(S) FOR WHEEL SEPARATIONS.
Additional source detail variants (2)
Wheels
WHEEL SEPARATIONS AT THOR INDUSRIES HAVE PREDOMINANTLY OCCURRED IN VEHICLES MANUFACTURED BY KEYSTONE RV.KEYSTONE RV HAS REPORTED 110 SEPARATIONS OF STEEL WHEELS OF 64,727(0.17%) AND 15 SEPARATIONS OF ALUMINUM WHEELS OF 6,984 PRODUCED (0.21%) IN RECREATIONAL VEHICLESMANUFACTURED SINCE MARCH 2003.OTHER DIVISIONS OF THOR INDUSTRIES, DUTCHMAN (4), THOR CALIFORNIA (0), THOR AMERICA (2), KOMFORT CORP (2), AND AIRSTREAM (14) HAVE REPORTED FEWER WHEEL SEPARATIONS OVER A BROADER TIME PERIOD (SINCE 2000) THAN KEYSTONE RV. SINCE A SIGNIFICANT MAJORITY (92%) OF THE WHEEL SEPARATIONS THAT HAVE OCCURRED IN THOR INDUSTRIES VEHICLES HAVE OCCURRED IN KEYSTONE RV VEHICLES, ODI WILL FOCUS INVESTIGATION ACTIVITY ON THESE PRODUCTS AND OPEN AN ENGINEERING ANALYSIS (EA) AT KEYSTONE RV TO INVESTIGATE THE CAUSE(S) FOR WHEEL SEPARATIONS.
Wheels:lugs/nuts/bolts/studs
WHEEL SEPARATIONS AT THOR INDUSRIES HAVE PREDOMINANTLY OCCURRED IN VEHICLES MANUFACTURED BY KEYSTONE RV.KEYSTONE RV HAS REPORTED 110 SEPARATIONS OF STEEL WHEELS OF 64,727(0.17%) AND 15 SEPARATIONS OF ALUMINUM WHEELS OF 6,984 PRODUCED (0.21%) IN RECREATIONAL VEHICLESMANUFACTURED SINCE MARCH 2003.OTHER DIVISIONS OF THOR INDUSTRIES, DUTCHMAN (4), THOR CALIFORNIA (0), THOR AMERICA (2), KOMFORT CORP (2), AND AIRSTREAM (14) HAVE REPORTED FEWER WHEEL SEPARATIONS OVER A BROADER TIME PERIOD (SINCE 2000) THAN KEYSTONE RV. SINCE A SIGNIFICANT MAJORITY (92%) OF THE WHEEL SEPARATIONS THAT HAVE OCCURRED IN THOR INDUSTRIES VEHICLES HAVE OCCURRED IN KEYSTONE RV VEHICLES, ODI WILL FOCUS INVESTIGATION ACTIVITY ON THESE PRODUCTS AND OPEN AN ENGINEERING ANALYSIS (EA) AT KEYSTONE RV TO INVESTIGATE THE CAUSE(S) FOR WHEEL SEPARATIONS.
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