Tap a category to read its complaints. One report may name several components.
When problems were reported
Mileage at the reported incident
Limited mileage data: 1 of 2 reports include usable mileage. There isn’t enough coverage to show a useful chart.
NHTSA’s mileage field refers to the reported incident, not necessarily the filing date. This shows report counts, not the likelihood of a failure.
What to inspect
Issues worth paying extra attention to based on owner reports.
Visibility. Review the 1 owner reports in this category and discuss these concerns during a pre-purchase inspection. Read reports →
Visibility/wiper. Review the 1 owner reports in this category and discuss these concerns during a pre-purchase inspection. Read reports →
NHTSA owner reports · September 18, 2026 snapshot.
0 crash reports0 fire reports0 injury reports
What owners actually said
2 reports
Mileage unknown · May 4, 2015
Visibility/wiper
I BOUGHT A 2004 MANDALAY, VALUED AT $150,000 FROM RCD SALES IN 7/14. WHEN I BOUGHT IT, HAD 2 BROKEN WINDSHIELDS AND THE CONTRACT STATED RCD WOULD REPLACE THEM. RICHARDSON GLASS INSTALLED BOTH. AT THAT TIME I WAS TOLD THAT THE 2004 MANDALAY (AND 05) HAD A FACTORY PROBLEM WITH THE STRUCTURAL FRONT, AROUND THE WINDSHIELDS, WASN'T …
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
NHTSA ODI #10714332
40,000 miles · Aug 12, 2010
Visibility
RV WINDSHIELD POPS OUT ON PASSENGER SIDE UPPER CORNER= HAS BEEN RESET TWICE IN LAST YEAR. PREVIOUS OWNERS ALSO HAD SAME PROBLEMS.THIS IS A SAFETY CONCERN=MANUFACTURE FOUR WINDS WILL NOT FIX PROBLEM ON 2004 MANDALAY BEING IT IS OUT OF WARRANTY AND LAST COMPLAINT ON WINDSHIELD WAS 2007. RV WAS A REPO. I PURCHASED RV IN 2009. WINDS…
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RV WINDSHIELD POPS OUT ON PASSENGER SIDE UPPER CORNER= HAS BEEN RESET TWICE IN LAST YEAR. PREVIOUS OWNERS ALSO HAD SAME PROBLEMS.THIS IS A SAFETY CONCERN=MANUFACTURE FOUR WINDS WILL NOT FIX PROBLEM ON 2004 MANDALAY BEING IT IS OUT OF WARRANTY AND LAST COMPLAINT ON WINDSHIELD WAS 2007. RV WAS A REPO. I PURCHASED RV IN 2009. WINDSHIELD HAS POPPED OUT TWICE . *TR
TMC IS RECALLING CERTAIN MODEL YEAR 2004-2011 DAMON AND FOUR WINDS RECREATIONAL VEHICLES EQUIPPED WITH 1200-SERIES NORCOLD REFRIGERATORS. THE POPULATION OF REFRIGERATORS BEING ADDRESSED CONTAINS EITHER A SENSING ALGORITHM OR THERMAL SWITCH TO SHUT OFF POWER TO THE REFRIGERATOR WHEN HIGH TEMPERATURES ARE DETECTED IN ORDER TO PREVENT A POTENTIAL FIRE. THE RESPONSE TIMES OF THE SENSOR ALGORITHM AND THERMAL SWITCH DEVICES TO STOP POWER ARE NOT SUFFICIENT.
Consequence & remedy
Consequence: THE SENSING ALGORITHM OR THERMAL SWITCH INSTALLED TO SHUT OFF POWER TO THE REFRIGERATOR WHEN HIGH TEMPERATURES ARE DETECTED DUE TO A POSSIBLE HYDROGEN GAS LEAK, MAY NOT SHUT-OFF IN SUFFICIENT TIME TO PREVENT A FIRE.
Remedy: TMC IS WORKING WITH NORCOLD TO IDENTIFY AND NOTIFY ANY AFFECTED OWNERS. OWNERS WILL BE INSTRUCTED TO CONTACT NORCOLD DEALERS TO RECEIVE THE REMEDY FREE OF CHARGE. PLEASE SEE NORCOLD'S DEFECT REPORT 10E-049 FOR ADDITIONAL NFORMATION. THE RECALL BEGAN ON JANUARY 12, 2011. OWNERS MAY CONTACT NORCOLD AT 1-800-767-9101 OR THOR MOTOR COACH AT 1-877-855-2867.
FOUR WINDS IS RECALLING 1,633 MY 2004-2007 MANDALAY, MY 2005-2007 PRESIDIO, AND MY 2006-2007 VALENCIA MOTOR HOMES EQUIPPED WITH A TWO-DOOR REFRIGERATOR MANUFACTURED BY THE DOMETIC CORPORATION. THE REFRIGERATOR MAY HAVE A DEFECT IN THE BOILER TUBE. PRESSURIZED COOLANT SOLUTION COULD BE RELEASED INTO AN AREA WHERE AN IGNITION SOURCE (GAS FLAME) IS PRESENT.
Consequence & remedy
Consequence: IF THIS SOLUTION IS EXPOSED TO AN IGNITION SOURCE UNDER CERTAIN SPECIFIC CIRCUMSTANCES, IT CAN RESULT IN A VEHICLE FIRE.
Remedy: FOUR WINDS IS WORKING WITH DOMETIC TO REPAIR THESE REFRIGERATORS (PLEASE SEE 08E032). DOMETIC WILL REPAIR THESE REFRIGERATORS BY INSTALLING A SECONDARY BURN HOUSING, A THERMAL FUSE, AND A MELT FUSE FREE OF CHARGE. DOMETIC HAS RETAINED STERICYCLE INC. TO MANAGE THIS CAMPAIGN. STERICYCLE WILL ASSIST THE OWNER IN LOCATING DEALERSHIPS OR SERVICE CENTERS AND WILL PROVIDE ASSISTANCE WITH SCHEDULING OF APPOINTMENTS. OWNERS MAY CONTACT DOMETIC/STERICYCLE AT 1-888-446-5157 OR FOUR WINDS AT 1-800-860-5658.
ON CERTAIN MOTOR HOMES BUILT ON FREIGHTLINER CHASSIS AND EQUIPPED WITH ZF MODEL 8018 STEERING GEARS, THESE GEARS MAY HAVE BEEN ASSEMBLED WITH THE INCORRECT RECIRCULATING BALL SPACER. THIS COULD POTENTIALLY ALLOW THE RECIRCULATING BALLS TO ESCAPE FROM THE RECIRCULATING BALL CIRCUIT RESULTING IN A LOSS OF STEERING.
Consequence & remedy
Consequence: THE OPERATOR MAY NOTICE HIGHER REQUIRED STEERING WHEEL INPUTS, OR THE NEED FOR MORE STEERING WHEEL ADJUSTMENTS WHILE DRIVING IN A STRAIGHT LINE IN COMBINATION WITH METALLIC CRACKING NOISES PRIOR TO A LOSS OF STEERING. LOSS OF STEERING COULD RESULT IN A VEHICLE CRASH.
Remedy: FOUR WINDS IS WORKING WITH FREIGHTLINER AND ZF TO REPLACE THE STEERING GEAR FREE OF CHARGE (PLEASE SEE 07V343 AND 07E049). OWNERS MAY CONTACT FOUR WINDS AT 1-574-266-1111 OR FREIGHTLINER AT 1-800-547-0712.
CERTAIN MOTOR HOMES EQUIPPED WITH A TWO-DOOR REFRIGERATOR, MANUFACTURED BY THE DOMETIC CORPORATION, MAY HAVE A DEFECT IN THE BOILER TUBE. PRESSURIZED COOLANT SOLUTION COULD BE RELEASED INTO AN AREA WHERE AN IGNITION SOURCE (GAS FLAME) IS PRESENT.
Consequence & remedy
Consequence: RELEASE OF COOLANT UNDER CERTAIN CONDITIONS COULD IGNITE AND RESULT IN A FIRE.
Remedy: FOUR WINDS WILL BE WORKING WITH DOMETIC IN ORDER TO REPAIR THESE REFRIGERATORS (PLEASE SEE 06E076). DOMETIC WILL REPAIR THESE REFRIGERATORS BY INSTALLING A SECONDARY BURN HOUSING, A THERMAL FUSE, AND A MELT FUSE FREE OF CHARGE. DOMETIC HAS RETAINED STERICYCLE INC. TO MANAGE THIS CAMPAIGN. STERICYCLE WILL ASSIST YOU IN LOCATING DEALERSHIPS OR SERVICE CENTERS AND WILL PROVIDE ASSISTANCE WITH SCHEDULING OF APPOINTMENTS. OWNERS MAY CONTACT DOMETIC/STERICYCLE AT 1-888-446-5157.
CERTAIN MOTOR HOMES DO NOT COMPLY WITH THE REQUIREMENTS OF FEDERAL MOTOR VEHICLE SAFETY STANDARD NO. 121, 'AIR BRAKE SYSTEMS.' IN A SITUATION IN WHICH MULTIPLE ALARMS ARE ACTIVE, A CHECK ENGINE, STOP ENGINE, OR SIMILAR WARNING INDICATOR IS GIVEN PRIORITY OVER THE LOW AIR ALARM BY THE INSTRUMENT SYSTEM CONTROLLER SOFTWARE. IF THE OPERATOR DOES NOT ACKNOWLEDGE THESE HIGHER PRIORITY ALARMS, A LOW AIR ALARM MAY NOT BE DISPLAYED.
Consequence & remedy
Consequence: A VEHICLE COULD BE DRIVEN WITH THE AIR PRESSURE BELOW 60 PSI WITHOUT THE LOW AIR WARNING SOUNDING, WHICH COULD RESULT IN A CRASH.
Remedy: FREIGHTLINER DEALERS WILL RE-FLASH THE SOFTWARE. OWNERS SHOULD FREIGHTLINER AT 1-800-547-0712 OR FOUR WINDS AT 1-574-266-1111.
Model-level recall history does not show whether a particular VIN is affected or has received a repair. Check a VIN with NHTSA ↗
NHTSA investigations
0
No exact-year investigations in this snapshot.
2004 Four Winds Mandalay Problems, Complaints & Recalls | Skip That Year
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