2021 Forest River Rockwood

The motors on the Dometic 9200 RV Awnings are failing. The motors do not have enough torque to effectively operate the awnings. When campers are caught off guard at campsites it is difficult to secure the awning and prevent it from opening during interstate driving. I've contacted Dometic manufacturing, and they tell me the 3316605-001 motor has been replaced with a 3317084.000U. They do not have any motors in stock and recommended I search for a replacement on-line. I called local supply stores and searched online for motor sources, and they are not available. There is a 6-to-8-week backlog for orders. According to the Forest River blogs, many RV owners are experiencing the same issue. My 2021 Forest River Rockwood 2905S Trailer is equipped with a Dometic MFG 925NR18.301UL and I have to close the Awning manually. I am requesting that a recall be placed on Dometic 9200 awnings, and that the manufacturer upgrade the motor and/or system that will safely and consistently operate the awning.

The contact owns a 2021 Forest River Rockwood RV. The contact stated that while driving approximately 65 MPH on the freeway, the RV was driven to a rest stop where it was discovered that the air conditioning unit had dislodged from the roof of the RV. The RV was taken to the local dealer where it was determined that the bolts used to secure the air conditioning unit to the top of the RV had failed. The RV was not yet repaired. The manufacturer was notified of the failure. The failure mileage was 800.

The contact owned a 2021 Forest River Rockwood. The contact stated while driving approximately 60 mph and hauling the attached RV, the driver was alerted that there were flames and smoke coming from the RV. After stopping to inspect the RV it was discovered that flames and smoke were coming from the stove and oven area of the RV. The fire department was called to the scene and extinguished the flames. The RV was destroyed. A fire report was filed. The cause of the failure was not yet determined. The local dealer was contacted. The manufacturer was not yet notified of the failure. The approximate failure mileage was 3,500.

I WANTED TO BRING SOMETHING TO YOUR ATTENTION, (I SENT THIS TO THE MANUFACTURER WITH NO RESPONSE) I JUST PURCHASED THE ABOVE CAMPER TRAILER ON OCTOBER 3, 2020, TOOK IT TO GET THE TIRES BALANCED ON OCTOBER 6, 2020, WHEN THE TECH STARTED TO BALANCE THE FIRST TIRE, THE TECH COULD HEAR SOMETHING MOVING INSIDE THE TIRE, SO I ASKED HIM TO TAKE THE TIRE OFF AND SEE WHAT IT WAS. AS YOU CAN SEE FROM THE ATTACHED PHOTOS, THERE WERE SEVERAL LARGE AND SMALL PIECES OF STAINLESS STEEL CLAMP MATERIAL INSIDE THE TIRE, EATING AWAY FROM THE TIRE INSIDE OUT, THE SS CAME FROM THE TST TRUCK TIRE PRESSURE MONITORING SYSTEM, OUR FIRST THOUGHT WAS THAT SOMEONE FROM THE FACTORY WAS JUST TOSSING THE SCRAPS FROM THE CLAMPS IN THE TIRE BUT AFTER FURTHER INVESTIGATION, IT APPEARS THAT THE EXCESS OF THE CLAMP, THERE WAS APPROXIMATELY 7.5' OF SCRAP IN EACH TIRE. THIS IS COMING FROM THE FACTORY LIKE THIS!! THE DIRECTIONS FROM THE TST INSIDE THE TIRE SYSTEM CLEARLY STATES THAT THE EXCESS NEEDS TO BE REMOVED TO PREVENT TIRE DAMAGE. THIS IS DEFINITELY A LIFE SAFETY HAZARD THAT I THOUGHT THAT SOMEONE SHOULD KNOW ABOUT IT. I GOT LUCKY AND CAUGHT IT WHEN I GOT MY TIRES BALANCED. FOREST RIVER INSTALLS THESE SENSORS IN ALL THEIR TRAILERS, I CANNOT IMAGE HOW MANY UNITS ARE ON THE ROAD WITH THIS HAZARD INSIDE THEIR TIRES.

TL* THE CONTACT OWNS A 2021 FOREST RIVER ROCKWOOD ULTRA LITE *2608* (ADDED BY HARRISON, 6/3/20). THE CONTACT STATED THAT UPON HIS WIFE GOING UP THE STAIRS AND PULLING ON THE ENTRY DOOR HANDLE LOCATED ON THE OUTSIDE THE TRAILER, THE HANDLE FRACTURED CAUSING THE CONTACT'S WIFE TO FALL AND SUSTAIN A CONTUSION TO THE BACK OF HER HEAD ALONG WITH BODY BRUISES SUCH AS HER BACK AND RIGHT SHOULDER. THE CONTACTS WIFE SOUGHT MEDICAL ATTENTION FOR HER INJURIES WHERE THEY CONFIRMED SHE SUFFERED BRAIN BLEEDING. THE CONTACT SPOKE WITH TOSCANO RV CENTER LOCATED AT 2531 E PACHECO BLVD, LOS BANOS, CA 93635 AND THEY SENT HIM A REPLACEMENT HANDLE FOR HIM TO INSTALL. THE HANDLE WAS REPLACED AND FUNCTIONED AS DESIGNED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 65. *BF CONSUMER STATED HANDLE MADE WITH HOLLOW TURFING.*JB