2012 Forest River Rockwood

ON DECEMBER 31 WE WERE RETURNING FROM A TRIP AND WERE APPROXIMATELY 30 MINUTES FROM OUR HOME WE WERE FLAGGED DOWN BY A MOTORIST AT AN INTERSECTION HE INDICATED THAT SMOKE AND OIL WERE BLOWING OUT OF OUR DRIVER SIDE REAR AXLE ON OUR 5TH WHEEL. WE FOUND A SAFE PLACE TO PULL OVER AND SAW THE WHEEL HUB CAP WAS MISSING AND GREASE WAS COMING OUT OF THE WHEEL HUB CREATING A LOT OF SMOKE AND HEAT. YOU COULD SMELL THE GREASE BURNING INSIDE AND OUTSIDE THE RV. DUE TO THE TIME OF DAY, APPROXIMATELY 5:00 P.M. ON NEW YEAR'S EVE WE COULD NOT FIND A SERVICE CENTER OPEN. WE PROCEEDED AT A VERY SLOW PACE, APPROXIMATELY 30 MPH, STOPPING PERIODICALLY TO CHECK WHEEL, UNTIL WE REACHED OUR HOME. THIS IS OUR FIFTH AND FINAL MECHANICAL FAILURE FOR THIS RV UNIT. IT IS A LEMON AND WE ARE ASKING FOR A FULL REFUND FOR THIS ROCKWOOD FROM FOREST RIVER. WE HAVE NO DESIRE TO EVER TAKE THIS RV AGAIN. IT IS UNSAFE AND WE WILL NOT PUT OUR LIVES IN JEOPARDY. WE ARE ONLY ASKING FOR FOREST RIVER TO TAKE THIS RV IN RETURN AND SETTLE WITH THE BANK. WE'VE ALWAYS HAD ROUTINE SERVICE COMPLETED. WE FIND THAT WE CAN'T ENDURE THE UNCERTAINTY OF TRAVEL AND GREAT PERIL IF SOMETHING ELSE SHOULD GO MECHANICALLY WRONG WITH THIS 5TH WHEEL. FOREST RIVER HAD THIS UNIT TOWED TO LIBERTY RV TO DO REPAIRS "AGAIN". THIS IS NOT A TRUSTWORTHY UNIT EVEN WITH "THEIR REPAIRS". THEY HAD SAID, ON THE PRIOR INCIDENT, THAT THEY REPAIRED THESE AXLES BUT THEY FAILED US AGAIN. THIS UNIT IS NOT SAFE ON THE ROAD FOR US OR FOR OTHER MOTORIST. WE HAVE INDICATED TO FOREST RIVER ON NUMEROUS OCCASIONS THAT WE DO NOT FEEL SAFE TOWING THIS VEHICLE AFTER LOSING THE BRAKES AND THE AXLES TWICE! INCIDENT #5 OF 5. SERIAL#: RL1844723 UNIT MODEL#: 8289WS

WE WERE ON THE HIGHWAY IN NORTHERN KENTUCKY WHEN A MOTORIST BROUGHT TO OUR ATTENTION THAT HE SAW THE GREASE CAP BLOW OFF AND THERE WAS SMOKE WAS COMING FROM THE RIGHT FRONT WHEEL OF THE 5TH WHEEL. UPON INSPECTION THE MECHANIC DETERMINED THAT THE HUB BEARING OVERHEATED AND LOST ALL THE GREASE IN THE BEARING. UPON FURTHER INSPECTION THE SPINDLE WAS DAMAGED BEYOND REPAIR. REPLACEMENT OF AXLE WAS NEEDED. THIS AXLE WAS NOT AVAILABLE AND WOULD HAVE TO BE MANUFACTURED BY THE COMPANY IN INDIANA THAT MADE THE ORIGINAL AXLE. THE PART HAD TO BE SHIPPED FROM INDIANA TO THE REPAIR CENTER IN KENTUCKY WHERE THE 5TH WHEEL WAS WAITING TO BE REPAIRED. SAFETY IS THE KEY ISSUE FOR OUR FAMILY AND FOR THAT OF OTHER MOTORIST. WE DID NOT DRIVE THE 5TH WHEEL ANY FURTHER NOR DID WE HAVE ASSURANCE IN THE REMAINING, ORIGINAL AXLES, MANUFACTURED BY AL-KO, THAT WERE STILL ON THE VEHICLE. HAVING THE SAME MANUFACTURER (AL-KO) REPLACE THE BROKEN AXLE DID NOT MAKE US FEEL SAFE. ON APRIL 2 WE WERE SENT A RETURN FORM TO HAVE THE 5TH WHEEL UNIT PICKED UP IN KENTUCKY AND TAKEN TO THE FOREST RIVER FACILITY IN INDIANA FOR REPAIR. THE PART WAS BEING SHIPPED FROM AL-KO TO THE QUALITY AUTO CARE, IN KENTUCKY, IN ORDER FOR THEM TO INSTALL THE AXLE SO THE 5TH WHEEL COULD BE MOVED TO IN. THE UNIT WAS THEN MOVED TO INDIANA TO HAVE FINAL REPAIRS AS NEEDED. REPAIRS WERE COMPLETED IN INDIANA AND WE WERE NOTIFIED ON APRIL 29, 2014 THAT THE UNIT WAS BEING DELIVERED TO US IN KANSAS.WE HAVE BEEN INCONVENIENCED AND PUT AT GREAT RISK TOWING THIS UNIT. WE ARE SKEPTICAL THAT A NEW AXLE WAS INSTALLED OR REPAIRED BY FOREST RIVER SINCE WE HAD AN ADDITIONAL AXLE FAILURE IN 2015. THIS IS INCIDENT #3 OF 5 WE WILL BE POSTING. SERIAL#: RL1844723 UNIT MODEL#: 8289WS

IN ARDMORE, OKLAHOMA WHEN WE STOPPED FOR FUEL IT WAS BROUGHT TO OUR ATTENTION BY ANOTHER MOTORIST THAT GREASE WAS LEAKING FROM ALL FOUR HUBS OF THE TWO AXLES ON OUR 5TH WHEEL. AFTER STAYING IN ARDMORE FOR TWO DAYS AND NOT BEING ABLE TO GET THE REPAIRS WE NEEDED WE HAD TO DRIVE TO A SERVICE FACILITY IN DENTON, TX WHERE IT WAS DETERMINED THE BRAKES WERE BURNED OFF OF ALL FOUR WHEELS AND THIS HAD CAUSED THE AXLES TO OVERHEAT AND FORCED ALL THE GREASE OUT OF THE HUBS AND IT HAD BURNED OFF ALL THE BRAKE WIRING AS WELL. AFTER PARTS WERE OBTAINED FROM DALLAS, TX THE BRAKES SHOES WERE ALL REPLACED, NEW BRAKE WIRING INSTALLED AND AXELS REPACKED. WE REALIZED AT THIS TIME WE HAD DRIVEN THIS VEHICLE AN ADDITIONAL 66 MILES WITH NO BRAKES. THIS WAS VERY DISCONCERTING TO SAY THE LEAST. IN AUGUST, 2013 WE DELIVERED THE DAMAGED PARTS TO THE FOREST RIVER FACTORY REPRESENTATIVE WHEN WE ATTENDED THE FROG RALLY IN IN. ROCKWOOD UNIT MODEL#: 8289WS PURCHASED 3/13/12 DATE OF MANUFACTURE: 12.14.2011 THIS IS INCIDENT #1 OF 5 ON THIS VEHICLE. WE WILL BE POSTING ALL 5 INCIDENTS.