IllustrationOn XXX, the tempered-glass entry door on my 2022 Forest River R-Pod 190 travel trailer (VIN [XXX]) spontaneously shattered while the trailer was parked in [XXX]. The door was open, stationary, and facing the morning sun. No one was touching it, there was no wind or impact, and the door and glass had no prior damage. The failure …
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On XXX, the tempered-glass entry door on my 2022 Forest River R-Pod 190 travel trailer (VIN [XXX]) spontaneously shattered while the trailer was parked in [XXX]. The door was open, stationary, and facing the morning sun. No one was touching it, there was no wind or impact, and the door and glass had no prior damage. The failure sounded like a gunshot and projected broken glass onto my neck and back. I was not injured, but if I had been facing the door, the glass could have struck my eyes and caused serious injury. My wife was also inside the trailer near the doorway. The failed component is a Lippert entry-door assembly identified by label as part number V000576073, manufactured XXX. The damaged door, remaining glass, frame, hinges, and hardware have been preserved with tape and cardboard and are available for inspection upon request. The failure has not yet been reproduced or confirmed by a dealer or independent service center. The door has not been inspected by Forest River, Lippert, police, an insurer, or another representative. Forest River sent my photographs to Lippert, which declined warranty coverage based on the age of the trailer but did not provide a technical cause or safety determination. There were no warning signs, messages, visible cracks, unusual operation, or other symptoms before the glass suddenly shattered. The door and frame had not been adjusted or previously damaged. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)