2017 Ford Taurus

The contact owns a 2017 Ford Taurus. The contact stated that upon parking the vehicle, she inadvertently removed the key from the ignition while the vehicle was still in drive. The vehicle began to roll, and the contact realized that she had forgotten to shift the vehicle into park. The vehicle was not taken to the dealer or an independent mechanic. After investigating the failure, the contact related it to NHTSA Campaign Number: 18V141000 (Electrical System, Power Train), but the VIN was not included. The manufacturer was notified of the failure but referred the contact to the NHTSA Hotline for assistance. The failure mileage was 48,000.

APIM module failure, 2017 Ford Taurus. Car was bought new from dealer. APIM failed after 2.5 years. Will cost approx $900 to fix. In 2013, Ford issued service action number 12M02 for APIMs in 2011-2013 vehicles because they also failed. This is a known issue for Ford, and from what I have seen on the lists of Ford complaints, it looks like this is still a problem. I hope Ford will make this right and extend this warranty. Otherwise they will have a lot of unhappy customers.

I went to start the car and it would not roll over, acted as the battery had no charge. Opened the hood to attach jumper cables and seen smoke coming from the positive. Peeled back the red cover and seen there was a thick layer of blue corrosion caked all over the positive. The car was last driven within two hours prior. Last service was performed within 6 months. The acid ate through the clamp for the positive. The corrosion was removed and the battery was taken out. There are three small holes at the base of the positive knob where the acid came out. I researched online and found this is a common problem among Ford vehicles, specifically Taurus vehicles.

TL* THE CONTACT OWNS A 2017 FORD TAURUS. THE CONTACT STATED THAT WHEN THE KEY WAS PLACED IN THE IGNITION, THE VEHICLE WOULD NOT START IMMEDIATELY. IT TOOK THE CONTACT A COUPLE OF ATTEMPTS TO FINALLY START THE VEHICLE. FAIRWAY FORD (2323 LAURENS RD, GREENVILLE, SC 29607, (864) 242-5060) STATED THAT THERE WAS NO RECALL AND WANTED TO CHARGE THE CONTACT $180 FOR DIAGNOSTIC TESTING. THE MANUFACTURER ALSO STATED THAT THERE WERE NO RECALLS AND THE CONTACT WOULD BE RESPONSIBLE FOR THE REPAIR COST. THE FAILURE MILEAGE WAS 37,800.

I WAS TRAVELLING ON A FREEWAY ~70MPH IN LEFT HAND LANE. WITHOUT WARNING THE INSTRUMENT CLUSTER WENT BLACK AND THE ENGINE STOPPED. THE VEHICLE STARTED TO DECELERATE AND THERE WAS NO RESPONSE FROM THE THROTTLE PEDAL. AN ORANGE BOX APPEARED ON THE LEFT HAND SIDE OF THE SPEEDOMETER SAYING 'TRANSMISSION NOT IN PARK'. I SIGNALED INTENTION TO PULL ONTO LEFT HAND SHOULDER BUT THERE WAS NO SOUND OR FLASHING FROM THE INDICATOR ARROW LIGHT IN THE INSTRUMENT CLUSTER. I BRAKED AND THE VEHICLE CAME TO A STOP. I PUT THE GEAR SELECTOR INTO 'PARK' AND DEPRESSED ENGINE START BUTTON. THE INSTRUMENT LIGHTS THEN ILLUMINATED, AND THE INDICATOR LIGHT STARTED FLASHING. I THEN DEPRESSED THE BRAKE PEDAL AND ENGINE START BUTTON AND THE ENGINE STARTED. ALL CHECK LIGHTS WENT OUT, ENGAGED 'D', WAITED FOR BREAK IN TRAFFIC, INDICATED AND ACCELERATED INTO LEFT HAND LANE. I CONTACTED THE DEALER AND EXPLAINED THE SITUATION AND THEY WANTED ME TO WAIT UNTIL THE PROBLEM REPEATED OR THE CHECK ENGINE LIGHT WAS TO ILLUMINATE. I TOLD THEM THAT THIS WAS A SAFETY CRITICAL PROBLEM AND THAT I WOULD NOT WAIT UNTIL THIS PROBLEM REPEATED. I TOOK THE CAR TO THE DEALER AND THEY FOUND FAULT CODES - B11D8:14, U0423:82, U0415:00, U0028:08. THE FAULT CODES WERE CLEARED, AND THE DEALER DROVE THE VEHICLE FOR ~70 MILES BUT WERE UNABLE TO DUPLICATE THE PROBLEM. ON APRIL 25, 2019, THE FORD REGIONAL CUSTOMER SERVICE MANAGER TOLD ME THAT AS THE PROBLEM COULD NOT BE DUPLICATED, FORD MOTOR COMPANY CANNOT OFFER ANY ASSISTANCE AT THIS TIME. SHE STATED THAT THE VEHICLE IS SAFE TO DRIVE AND ANY ISSUE IS NOW BETWEEN MYSELF AND THE DEALER. OVERALL, THERE WAS NO ACKNOWLEDGEMENT OF THE GRAVITY OF THIS ISSUE. THE FACT THAT THE PROBLEM CANNOT BE DUPLICATED SHOULD BE EVEN MORE CONCERNING WHEN, AT RANDOM, CONTROL OF THE VEHICLE CAN BE LOST. FORD MOTOR COMPANY HAS NOW WALKED AWAY FROM THIS SAFETY CRITICAL ISSUE.

TL* THE CONTACT OWNS A 2017 FORD TAURUS. THE CONTACT STATED THAT SOME OF THE INSTRUMENT PANEL GAUGES WERE TOO DIM TO READ WHILE DRIVING DURING THE DAYTIME. THE VEHICLE WAS TAKEN TO HART FORD LINCOLN (117 LAKE ST, ROSCOMMON, MI 48653, (989) 275-8922) WHERE IT WAS DETERMINED THAT THE VEHICLE WAS DESIGNED THAT WAY AND SUGGESTED THE CONTACT CALL THE MANUFACTURER. THE DEALER STATED THAT FORD CHANGED THE BACKGROUND COLOR OF THE GAUGES, WHICH MADE THEM DIFFICULT TO READ. THE MANUFACTURER WAS CONTACTED AND AGREED WITH THE DEALER. THE FAILURE MILEAGE WAS 150.