NHTSA owner reports · September 18, 2026 snapshot.
What owners actually said
80 reports24,501 miles · Sep 27, 2018
Steering
THE POWER STEERING ON THIS UNIT FAILED MAKING IT IMPOSSIBLE TO STEER THE VEHICLE. I WAS ADVISED THAT THIS ISSUED OCCURRED AT LOW SPEEDS AND AS A RESULT NO ACCIDENT WAS REPORTED. THE VEHICLE HAD TO BE TOWED TO THE DEALERSHIP FOR REPAIRS. DO NOT HAVE THE INVOICE FOR THIS REPAIR AT THE TIME OF SENDING THIS COMPLAINT. IF YOU NEED IT…
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THE POWER STEERING ON THIS UNIT FAILED MAKING IT IMPOSSIBLE TO STEER THE VEHICLE. I WAS ADVISED THAT THIS ISSUED OCCURRED AT LOW SPEEDS AND AS A RESULT NO ACCIDENT WAS REPORTED. THE VEHICLE HAD TO BE TOWED TO THE DEALERSHIP FOR REPAIRS. DO NOT HAVE THE INVOICE FOR THIS REPAIR AT THE TIME OF SENDING THIS COMPLAINT. IF YOU NEED IT I WILL GET IT FOR YOU.
NHTSA ODI #11131885
19,766 miles · Sep 27, 2018
Steering
THE POWER STEERING ON THIS VEHICLE LOCKED UP MAKING IT VERY DIFFICULT TO IMPOSSIBLE TO STEER THE VEHICLE. THIS INCIDENT OCCURRED AT LOW SPEEDS BUT IF IT HAD HAPPENED AT HIGHWAY SPEEDS THEIR WOULD HAVE BEEN NO WAY TO STEER THE VEHICLE SAFELY TO THE SIDE OF THE ROAD.
NHTSA ODI #11131878
66,029 miles · May 1, 2018
Engine
DURING SCHEDULED MAINTENANCE TECHNICIAN FOUND CRACKED COOLANT TANK. CONSISTENT PROBLEM ON 2016 TAURUS AND EXPLORER. CRACKED COOLANT TANK PRESENTS RISK OF FIRE, SKIN BURNS, ELECTRICAL EQUIPMENT SHORTS AND PREMATURE ENGINE FAILURE.
NHTSA ODI #11091157
9,000 miles · Apr 15, 2018
Structure
THE BACK PASSENGER SIDE DOOR KEEPS SLIPPING OUT OF PLACE. THE DOOR HAS DIFFICULTIES OPENING AS IT CATCHES AGAINST THE FRONT PASSENGER SIDE DOOR AND MAKES A SNAPPING SOUND. THE DOOR HAS ALREADY BEEN FIXED TWICE BY THE DEALERSHIP BUT WE WERE INFORMED THAT THIS IS A KNOW PROBLEM WITH THE NEWER VEHICLES AND THEY DIDN'T THINK THIS WO…
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THE BACK PASSENGER SIDE DOOR KEEPS SLIPPING OUT OF PLACE. THE DOOR HAS DIFFICULTIES OPENING AS IT CATCHES AGAINST THE FRONT PASSENGER SIDE DOOR AND MAKES A SNAPPING SOUND. THE DOOR HAS ALREADY BEEN FIXED TWICE BY THE DEALERSHIP BUT WE WERE INFORMED THAT THIS IS A KNOW PROBLEM WITH THE NEWER VEHICLES AND THEY DIDN'T THINK THIS WOULD BE RESOLVED. MAY LAW ENFORCEMENT VEHICLES HAVE BEEN AT THE SAME DEALERSHIP AND THE LADY WHO WORKS AT FORD SAID THEY HAVE HAD TO FIX A LOT OF VEHICLES WITH THE SAME PROBLEM. THE DEALERSHIP WILL NOT COVER THE COST OF FIXING THE DOOR GOING FORWARD AS WE HAVE HAD THE CAR MORE THAN A YEAR. I CALLED FORD TO REPORT THE ISSUE AND MY CONCERN OVER THE ABILITY TO GET MY SON OUT OF THE BACK SEAT IN A CASE OF EMERGENCY. I ASKED THEM TO NOTE A RECALL AND ALL I GOT BACK WAS AN EMAIL STATING THEY WILL NOT COVER THE COST OF THE FIX. THEY NEVER ADDRESSED MY CONCERN ABOUT SAFETY AND THE ABILITY OF THE DOOR TO FUNCTION. THE DOOR HAS NOT EXPERIENCED ANY STRESS AND ONLY NORMAL OPEN AND SHUT. THERE HAS BEEN NO ACCIDENTS BUT THE DOOR KEEPS SLIPPING OUT OF ALIGNMENT. THE VEHICLE WENT INTO THE DEALERSHIP TO BE CORRECTED MARCH 21 AND APRIL 11TH.
NHTSA ODI #11085112
22,000 miles · Aug 7, 2017
Unknown Or Other
ON JULY 27 WHILE DRIVING DOWN THE HWY AT 75 THE CAR SHUT OFF MY WIFE WAS DRIVING AND IT SCARED THE H OUT OF HER AND ME I TOOK IT OUT OF DRIVE AND TRIED TO START IT ,I TRIED THREE TIME FINALLY IT STARTED. NO TROUBLE TILL YESTERDAY AT THE AIRPORT GOING UP THE PARKING RAMP IT QUIT AGAIN I WAS DRIVING I STEPPED ON THE BRAKE CAUSE WE…
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ON JULY 27 WHILE DRIVING DOWN THE HWY AT 75 THE CAR SHUT OFF MY WIFE WAS DRIVING AND IT SCARED THE H OUT OF HER AND ME I TOOK IT OUT OF DRIVE AND TRIED TO START IT ,I TRIED THREE TIME FINALLY IT STARTED. NO TROUBLE TILL YESTERDAY AT THE AIRPORT GOING UP THE PARKING RAMP IT QUIT AGAIN I WAS DRIVING I STEPPED ON THE BRAKE CAUSE WE WERE GOING UP HILL AND TRIED TO START IT TOOK THREE TIMES AND IT STARTED UP AGAIN .WE DROVE HOME 100 MILES NO TROUBLE. I AM TAKING IT IN TOMORROW TO THE DEALER. JUST THOUGHT I NEEDED TO TELL SOMEONE. I CASE SOMETHING EVER HAPPENED TO US . CAN YOU PLEASE TELL ME WHAT I CAN DO IF IT HAPPENS AGAIN I AM GONNA SELL THE CAR !!
NHTSA ODI #11013400
18,260 miles · May 22, 2017
Power TrainUnknown Or OtherFire
I TOOK MY CAR INTO THE SERVICE DEPARTMENT DUE TO A STRONG SMELL OF PROPANE/NATURAL GAS. THE SERVICE WRITER INFORMED ME THAT THE SMELL WAS REALLY BAD BUT THAT IT SHOULD BE SAFE TO DRIVE AND THAT SHE COULDN'T GET ME IN UNTIL TUESDAY. I BUCKLED MY 2 YEAR OLD IN THE CAR SEAT AND LEFT THE DEALERSHIP/SERVICE DEPARTMENT. THE SERVICE WR…
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I TOOK MY CAR INTO THE SERVICE DEPARTMENT DUE TO A STRONG SMELL OF PROPANE/NATURAL GAS. THE SERVICE WRITER INFORMED ME THAT THE SMELL WAS REALLY BAD BUT THAT IT SHOULD BE SAFE TO DRIVE AND THAT SHE COULDN'T GET ME IN UNTIL TUESDAY. I BUCKLED MY 2 YEAR OLD IN THE CAR SEAT AND LEFT THE DEALERSHIP/SERVICE DEPARTMENT. THE SERVICE WRITE STATED THAT THERE WAS A TSB OUT ON THE CAR AND IT COULD BE A POSSIBLE LEAK IN THE PTU. BUT SHOULD BE THAT BIG OF DEAL. WE STARTED TO TRAVEL HOME THE CAR STALLED, ON A HIGHWAY TRAVELING AT ABOUT 60 MILES PER HOUR, AND THERE WAS A LOUD POP, I WAS ON THE PHONE WITH MY SISTER WHO WAS TRAVELING BEHIND US WHO TOLD ME THAT MY CAR WAS ON FIRE AND TO PULL OVER. I STOPPED THE CAR, WHEN I WAS STOPPED THE INTERIOR OF THE CAR FILLED WITH SMOKE I RUSHED TO GET MY CHILD OUT OF THE CAR AND MOVED AWAY FROM THE CAR. I DIDN'T SEE ANY FLAMES JUST A LOT OF SMOKE. I FEEL WE WERE LUCKY BECAUSE MY SISTER WAS ABLE TO INFORM ME IMMEDIATELY THAT THERE WAS SMOKE. I FEEL THAT IF I WOULD HAVE DRIVEN THE CAR MUCH FURTHER THE OUTCOME COULD HAVE BEEN MUCH DIFFERENT.
NHTSA ODI #10990946
2,000 miles · Nov 30, 2016
Exterior Lighting
THE HEADLIGHTS ARE DESIGNED SUCH THAT YOU CANNOT SEE CORNERS WHEN MAKING TURNS. I BELIEVE THIS IS INCREDIBLY DANGEROUS. WHEN DRIVING ON DARK ROADS, YOU TRULY CANNOT SEE WHAT YOU ARE TURNING INTO UNTIL YOU MAKE THE TURN. THIS WAS DISCUSSED WITH THE DEALER AND IT APPEARS THE DEALER AND FORD ARE AWARE OF THE ISSUE AND HAVE REDES…
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THE HEADLIGHTS ARE DESIGNED SUCH THAT YOU CANNOT SEE CORNERS WHEN MAKING TURNS. I BELIEVE THIS IS INCREDIBLY DANGEROUS. WHEN DRIVING ON DARK ROADS, YOU TRULY CANNOT SEE WHAT YOU ARE TURNING INTO UNTIL YOU MAKE THE TURN. THIS WAS DISCUSSED WITH THE DEALER AND IT APPEARS THE DEALER AND FORD ARE AWARE OF THE ISSUE AND HAVE REDESIGN HEADLIGHTS FOR SOME OF THE VEHICLES THAT HAVE THIS ISSUE. HOWEVER, IT IS MY UNDERSTANDING THAT THEY HAVE NO INTENTIONS OF CORRECT THIS ON CARS ALREADY ON THE ROAD. *TR
NHTSA ODI #10928693
200 miles · Sep 9, 2016
Unknown Or Other
THIS NEW 2016 TAURUS SHO HAS A STRONG FUEL, OIL OR CARBON MONOXIDE FUMES ENTERING THE CABIN WHILE DRIVING. THIS OCCURS WITH OR WITHOUT THE AC RUNNING. THE FUMES ARE SO STRONG THAT I MUST DRIVE WITH THE WINDOWS DOWN. OF COURSE, WHEN IT IS RAINING, I MUST BREATHE IN THE FUMES BECAUSE THE WINDOWS ARE ROLLED UP. SO FAR, IT IS CA…
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THIS NEW 2016 TAURUS SHO HAS A STRONG FUEL, OIL OR CARBON MONOXIDE FUMES ENTERING THE CABIN WHILE DRIVING. THIS OCCURS WITH OR WITHOUT THE AC RUNNING. THE FUMES ARE SO STRONG THAT I MUST DRIVE WITH THE WINDOWS DOWN. OF COURSE, WHEN IT IS RAINING, I MUST BREATHE IN THE FUMES BECAUSE THE WINDOWS ARE ROLLED UP. SO FAR, IT IS CAUSING IRRITATION TO THE EYES AND THROAT. I TOOK IT TO THE SERVICE DEPARTMENT OF THE DEALER WHERE I PURCHASED THE CAR BUT THEY SAID THEY "COULD NOT DUPLICATE" THE FUEL SMELL AND THAT IT IS PROBABLY JUST NEW CAR OR PLASTIC SMELL. I ASKED THEM TO CHECK THE FUEL DELIVERY MODULE BUT THEY DID NOT DO SO. THIS IS A DRIVEABILITY ISSUE WHICH SHOULD NOT EXIST IN A NEW CAR. EMISSIONS INTO THE CABIN SHOULD HAVE BEEN CHECKED PRIOR TO DELIVERY AND SALE GIVEN THE PRIOR FORD RECALLS AND TECHNICAL SERVICE BULLETINS RELATED TO THIS PROBLEM ON THIS MODEL.
NHTSA ODI #10905029
16 miles · Aug 29, 2016
Engine
UPON HARD ACCELERATION, CABIN IS FILLED WITH STRONG ROTTEN EGG SMELL / EXHAUST. AC IS IN THE AUTO MODE AND RECIRCULATION IS NOT ENGAGED. MUST ROLL ALL WINDOWS DOWN IN ORDER TO CLEAR THE CABIN OF FUMES. VERY SIMILAR TO SAME ISSUE DESCRIBED WITH FORD EXPLORER. INCIDENCE FIRST OCCURRED MAY 13, 2016 (DATE OF DELIVERY) AND HAS HAPPE…
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UPON HARD ACCELERATION, CABIN IS FILLED WITH STRONG ROTTEN EGG SMELL / EXHAUST. AC IS IN THE AUTO MODE AND RECIRCULATION IS NOT ENGAGED. MUST ROLL ALL WINDOWS DOWN IN ORDER TO CLEAR THE CABIN OF FUMES. VERY SIMILAR TO SAME ISSUE DESCRIBED WITH FORD EXPLORER. INCIDENCE FIRST OCCURRED MAY 13, 2016 (DATE OF DELIVERY) AND HAS HAPPENED CONSISTENTLY UPON HARD ACCELERATION. CURRENTLY, VEHICLE HAS APPROXIMATELY 10000 MILES AND CONTINUING TO HAVE ISSUE. VEHICLE IS AT DEALERSHIP CURRENTLY.
NHTSA ODI #10899182
9,650 miles · Jul 18, 2016
EngineFuel/propulsion System
PROBLEMS OCCURRED 2X - 07/16TH AND 07/18/2016 - WHILE TRAVEL AT HIGHWAY SPEED, 70MPH, ACCELERATION CEASED - CHECK ENGINE, AIRBAG AND SERVICE LIGHTS CAME ON, HAVE TO PULL OVER, SHUT-OFF THE ENGINE, RESTART, DRIVE FOR 1 MORE PROBLEMS REOCCUR AGAIN. DROVE THE VEHICLE TO FORD DEALER WITH CHECK ENGINE LIGHT REMAINS. VEHICLES WAS PU…
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PROBLEMS OCCURRED 2X - 07/16TH AND 07/18/2016 - WHILE TRAVEL AT HIGHWAY SPEED, 70MPH, ACCELERATION CEASED - CHECK ENGINE, AIRBAG AND SERVICE LIGHTS CAME ON, HAVE TO PULL OVER, SHUT-OFF THE ENGINE, RESTART, DRIVE FOR 1 MORE PROBLEMS REOCCUR AGAIN. DROVE THE VEHICLE TO FORD DEALER WITH CHECK ENGINE LIGHT REMAINS. VEHICLES WAS PURCHASED 04/15/2016 HAD 216 MILES ON THE TITLE...CURRENTLY HAS 9,650 MILES.
NHTSA ODI #10885415
Official recalls
4Oct 13, 2025
Ford Motor Company (Ford) is recalling certain 2015-2019 Flex, 2015 Explorer, Lincoln MKT, Lincoln MKZ, 2015-2016 C-Max, Escape, Taurus, 2016 Fusion, 2018-2019 Taurus, 2019 Lincoln MKT, Fiesta, and 2020 Mustang vehicles. The rearview camera may display a distorted, intermittent, or blank image when the vehicle is in reverse.
Consequence & remedy
Consequence: A rearview camera that fails to properly display an image can reduce the driver’s view behind the vehicle, increasing the risk of a crash.
Remedy: Dealers will inspect and replace the rearview camera as necessary, free of charge. This will be a phased campaign, with the remedy becoming available in different phases based on model and model years. Interim letters notifying owners of the safety risk were mailed on October 25, 2025. Additional letters will be mailed once the final remedy is available on each phase. Mustang owner notification letters were mailed January 2, 2026. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 25SA9. Vehicle Identification Numbers (VINs) involved in this recall became searchable on NHTSA.gov on October 14, 2025.
Sep 12, 2025
Ford Motor Company (Ford) is recalling certain 2016-2019 Taurus vehicles. The driver and front passenger B-Pillar door trim may detach while driving.
Consequence & remedy
Consequence: Door trim that detaches while driving can create a road hazard, increasing the risk of a crash.
Remedy: Dealers will repair or replace the B-pillar trim as necessary, free of charge. Owner notification letters were mailed February 20, 2026. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 25S91.
Feb 10, 2020
Ford Motor Company (Ford) is recalling certain 2013-2018 Lincoln MKT and Ford Flex and Taurus vehicles with the Police Interceptor or SHO Performance Pack. The rear suspension toe links may fracture due to stress on the rear suspension.
Consequence & remedy
Consequence: A fractured rear toe link will cause a sudden change in vehicle handling and increase the risk of a crash.
Remedy: Ford will notify owners, and dealers will replace the rear suspension toe links, free of charge. Remedy parts are not currently available. Owners were notified about the recall on March 3, 2020. A second notice will be mailed when remedy parts become available, which is currently expected to be the end of September 2020. The recall began October 28, 2020. Owners may contact Ford customer service at 1-866-436-7332 or Lincoln customer service at 1-800-521-4140. Ford's number for this recall is 20S04.
Dec 22, 2016
Ford Motor Company (Ford) is recalling certain model year 2016 Ford Taurus, 2016-2017 Ford Flex, Lincoln MKT, 2017 Ford Explorer and Ford Explorer Police Interceptor Utility vehicles equipped with 3.5L GTDI engines. Improperly brazed turbocharger oil supply tubes may leak oil on engine components.
Consequence & remedy
Consequence: An oil leak, in the presence of an ignition source, increases the risk of a fire.
Remedy: Ford will notify owners, and dealers will inspect, and if necessary, replace the turbocharger oil supply tubes, free of charge. The recall began on January 31, 2017. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 16S46.
Model-level recall history does not show whether a particular VIN is affected or has received a repair. Check a VIN with NHTSA ↗