2016 Ford Taurus

The contact's mother owns a 2016 Ford Taurus. The contact stated that while shifted to reverse(R), the back over prevention camera displayed a black image, or showed the radio screen. The contact stated that the failure was intermittent, but was a recurring failure. The contact had taken the vehicle to a local dealer, where it was diagnosed, and determined that the back-over prevention camera needed to be replaced. The vehicle was not repaired. The manufacturer was informed of the failure. The failure mileage was approximately 30,000.

The contact owns a 2016 Ford Taurus. The contact stated that while attempting to reverse, the rear-view camera displayed a blank screen. The message camera unavailable was displayed. A dealer was contacted. The vehicle was taken to an independent mechanic and the contact was informed to take the vehicle to the dealer for assistance. The vehicle was taken to the dealer where it was diagnosed and determined that the rear-view camera needed to be replaced. The vehicle was not repaired. The contact related the failure to NHTSA Campaign Number: 25V442000 (BACK OVER PREVENTION); however, the VIN was not included in the recall. The manufacturer was not notified of the failure and opened a case. The failure mileage was 97,125.

The contact owns a 2016 Ford Taurus. The contact stated that while driving at an undisclosed speed, the vehicle experienced a loss of power steering assist. No warning light was illuminated. The vehicle was taken to the dealer, who determined that there was a loose steering bolt. The dealer performed an undisclosed repair, but the failure persisted. The vehicle was not repaired. The contact's son diagnosed the vehicle using a code reader and retrieved a diagnostic trouble code for the power steering control module. The manufacturer was not made aware of the failure. The failure mileage was approximately 56,000.

The contact owns a 2016 Ford Taurus. The contact stated that the vehicle failed to start after several attempts, and the battery was replaced by an independent mechanic. The contact stated that soon after the battery replacement, while attempting to make a U-turn, the steering wheel seized with the “Power Steering Assist" message displayed on the instrument panel. The contact used excessive force to steer the vehicle into a parking lot. The contact stated that a Mobile mechanic arrived at the scene and the contact was informed that the vehicle needed to be reset after the battery was replaced. The contact stated that five days after the vehicle was reset, the failure recurred. The contact called the same Mobile mechanic who had performed the reset and was informed that the rack and pinion needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure and a case was filed, and the contact was referred to the NHTSA Hotline to report the failure. The failure mileage was approximately 63,000.

The contact owns a 2016 Ford Taurus. The contact stated while driving at various speeds, the engine overheated. Additionally, the contact stated that while driving at an undisclosed speed, the engine overheated. The contact pulled over to the side of the road, added coolant to the vehicle, and allowed the engine to cool down. The vehicle was taken to a Walmart, where the contact was informed that coolant was leaking from the vehicle. The manufacturer was notified of the failure and advised the contact to tow the vehicle to the dealer for diagnostic testing, and Goodwill Assistance could be considered. The vehicle was towed to the dealer, where it was diagnosed that the coolant pump had failed and needed to be replaced. The vehicle was not repaired. The manufacturer later informed the contact that no assistance would be provided and referred the contact to the NHTSA Hotline for assistance. The failure mileage was approximately 66,500.

Steering didn't work correctly which led to brakes not doing what I needed which led to slamming into a cement edge at a freeway exit or entrance. Seat belts locked up. Air bags did not deploy. Front passenger tire flat. Car towed next day. Ford dealership did NOTHING even when it was discovered Ford sold us a car with a FLAT spare tire (donut). Dealership said no recalls, but coverup or fixed but not correctly previously? Car purchased used. Ford dealership said to go to body shop. Body shop couldn't do anything unless we paid $6,000.00 to get the seat belts replaced. That's 1/3 the price financed for the car!!!! Safety put at risk: flat spare tire & seat belts locked up. The dealership SAID nothing wrong with brakes & steering according to their electronic diagnosis. Didn't even LOOK at brakes & steering. 2 incidents total so far with brakes & steering. Didn't think anything significant the first time. seat belts locked up confirmed by certified body shop. No it has NOT been inspected by anybody else. No warning lights appeared. I unhooked wife's seat belt so she could exit the car as needed & it slammed into her left breast. See attached picture. It took a week for the bruise to go away. Bruise got worse before it disappeared. Hurt a lot.

Occasionally engine surges when in gear when brake is pressed.Car must be put in neutral and key turned iff. This happens only on occasionaly.I understand Ford has extended Throttle body warranty on this part to ten years on my ModelI visited local dealer who ran my VIN and advised there was no information on an extended warranty in his system.He said take it up with Ford.Ford customer service refered me back to the dealer.Can you assist in confirming Ford has extended the coverage to 10 years and if so how to proceed as Ford has denied any knowledge.