2016 Ford Taurus

I am writing to report an unresolved safety recall for my vehicle. I received Safety Recall Notice 25V695 in October 2025, and as of today, the recall has not been resolved because the required repair parts remain unavailable. This recall involves a safety-related defect, and the extended delay in providing a remedy raises serious safety concerns. I have contacted authorized dealerships, and I have been informed that parts are still on backorder with no estimated availability date. Given the amount of time that has passed since the recall notice was issued, I do not believe this recall has been addressed within a reasonable timeframe. The ongoing lack of an available repair increases the risk associated with operating the vehicle under normal conditions. I am requesting that this issue be reviewed to ensure the manufacturer complies with its obligation to provide a timely and effective remedy for this safety recall. Thank you for your attention to this matter.

The future that failed on my vehicle was the epas or electronic power assisted steering. This feature failed while I was on the freeway at upwards of 65 mph the steering wheel locked and I was unable to turn the steering wheel. After pulling off of the freeway at slow speeds I was able to give a, very hard like pull to the steering wheel in the direction that I needed it to go. When this feature failed the notification on my dash showed "electronic power assisted steering failure. Service required." Definitely is a danger not only to myself but other drivers on the road who could have been innocently impacted by my car as a failure to be able to steer in the correct direction. This issue is known on 2010 to 2018 Ford vehicles and has been recalled on only certain vehicles not upwards of 2015. Now I'm unable to use my vehicle as I'm not able to steer it.

I purchased the car a week ago from a dealership and sadly that the car was as is. At the time nothing was wrong with the car, and 2 days later after the car APIM system started malfunctioning, I restarted the system and that did not work. I took to a dealership and they did the same thing I did and it is still the same. Dealership stated it could be the APIM malfunctioning on the car and it was going to cost me $900 to get it fixed. I haven't had the car for a week and things are already going bad. No warning light appeared before the incident happened and nobody was hurt.

TL* THE CONTACT OWNS A 2016 FORD TAURUS. THE CONTACT STATED THAT THE COMPUTER DID NOT RECOGNIZE THE KEY FOB AND THE "NO KEY DETECTED" INDICATOR ILLUMINATED. THE VEHICLE LOST POWER. THE FAILURE RECURRED SEVERAL TIMES. THE VEHICLE WAS TAKEN TO SEVERAL DEALERS, INCLUDING AUTONATION FORD BURLESON (817-522-3224, LOCATED AT 850 NORTH BURLESON BOULEVARD, BURLESON, TX 76028) WHERE THE TECHNICIAN WAS UNABLE TO DIAGNOSE THE FAILURE. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND REQUESTED THAT THE CONTACT RECORD THE FAILURE. THE VIDEO WAS NOT SENT AND THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 15,000.